very clean, easy to get to, room service was great and parking was easy

the reception and room service staff were very friendly and helpful

the room service information via the smart tv remote was too complex to use

room wasn t working and they couldn t get it to work which was unfortunate as we would of had room service

room service prices are steep

restaurant and room service prices are extremely high.

30pm so had to have room service

room service was very efficient and food was excellent

listing on menu for room service could be better

the quality of room service was prompt

always, good size room and prompt room service, good location and would like to thank all the staff, from reception to house keeping

would have liked a mini fridge in the room and room service.

we ordered room service on the first night and thoroughly enjoyed the food

bar and room service closes early

room service menu although limited due to the current situation was really good and food lovely

room service i ordered was excellent, delivered beautifully and quickly

should extend room service menu to bar

have stopped serving the room service menu in the bar which is a shame - i love the burger on that menu, but don't want to

everything was so perfect the room service, the prices

room service was good and very happy with the fee for a late check out

we had room service for breakfast and a lovely selection of hot and cold foods

was good, room service was very good, parking very good, access to hampton court & windsor castle reasonably

were room service items left outside our room, from the previous occupants, during our stay

criticism - could not get through to room service

the room service was prompt and the food we ordered delicious and just what we needed

in addition i was disappointed that even though room service was available, when i wanted a full english breakfast to be brought

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up the phone it was disgusting, sticky, full of dust and a hair

i found bed bugs and room service didn t clean up

but, i did have their amazing cheeseburger and a cocktail from room service and the friendly staff let me break into the breakfast just a little earlier than the

lovely bar area to relax with friends

room service was only 4 charge

leftover food in corridor from other guests room service

view from room, friendly staff, helped us with any queries, easy parking, tasty breakfast, good room service menu and delivery

room service was expensive and came late but was still nice.

they didn t have room service , also the quality of the breakfast.

on my second night i had room service and the food was hot on arrival and very tasty

very clean and comfortable room. wonderful room service and right in the heart of woking

have breakfast, had room service which was lovely

room and bathroom were very clean, bed was cosy, a lot of choices for breakfast, room service quick and food still warm

room service was prompt, late stay was on the house which was amazing service

the room was lovely, parking easy

ample parking and good selection of food at breakfast

free parking

parking ideal and super room

rooms with tea/coffee, fresh milk in the mini bar, tv and free wifi

private and secure parking which was a great plus and the food i ordered from room service was great

i was female travelling alone so room service would have been good

good evening room service

do not provide room service at this time

forgot to leave milk in the room but a call to room service soon produced a jug of fresh milk

room service great

reception lady 25th - 26th june - brilliant room service

could eat that club sandwich every day);

additionally, room service for no extra cost

nice that there s a bar too and noticed there was room service for breakfast in bed

and room service was good- there was enough tea coffee and milk and sugar even safisfy my husband (he

the bar staff were first class we will be returning hopefully in september

onsite parking was good, staff very friendly and helpful, room was excellent.

lovely lady behind bar was so friendly and helpful

food in bar very good

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and my partner went

free room service and the food was outstanding

room service was excellent and so was the pizza we ordered

parking not great

friendly and accommodating staff , colin was especially helpful at breakfast and the girls on the bar in the evening

no kitchen or room service

i called before staying and i was provided with information that room service was available however we had to collect

room service was bad waited a hour to bring some shower gel

no room service

room service is available

you can swap room service for a glass of

the staff are always very helpful, room service excellent and the location is fantastic too

near my venue for the next day easy parking room spacious shower hot room service excellent

was fine except getting through to room service took ages and i had to go down myself to place an order

no curtains in the bathroom no room service

on my second night, the quality of the room service food and service was substandard

i had no air con in my room. a bit of room service would have been nice too.

needed in the bedroom only one hook in the bathroom no hooks in the bedroom had to request daily room

order it again and we ask for more bread parmesan & truffle chips - 4/10 i think im used to 24/7 room service in the hotel as well so just my own

price of food plus surplus charge for room service

excellent room service and food was delicious

i was advised of a tray charge of 4 which seemed excessive for room service

we ordered room service

a really delicious room service burger and the pastries at breakfast were great and really good butter too

when the young lady did arrive, she muttered an apology about having to take room service

we had to get room service at 10 pm

room service but charged for bringing food to the room there was only indian food and everything i

breakfast was only warm with cold scrambled eggs. room service a bit on the slow side.

he lecture we went to lasted longer than expected and we hadn't eaten )as

no service charge for room service.

we had room service for lunch which was very good as was the breakfast

we didn't mind having to have room service but it was the smallest bowl of soup we've ever seen

there was no qr code in the room to use the room service app

room service order was forgotten and was then very late, but not a major problem.

room service- very poor

it s not she said there is room service

staff friendly,no room service menu in the room

tried to contact reception multiple times after we checked in to find out if they did room service as we was so tired from our day but there was no response so we had no choice but to

room was on the ground floor it was warm and clean and we had daily room service

at the bar to order drinks for 15 minutes and was told that the staff member had gone to do room service however i then saw him coming back eating a plate full of food

no room service, no water in the room, no herbal tea at the bar, not robe in the bathroom, no extra

there was no room service menu and food was limited to curry

i liked the morning breakfast and the room service

the staff went out of their way to facilitate room service

water tipped over on to bathroom floor ordered breakfast for room service - coffee was cold and way too strong - couldn't drink it i think the words 'luxury'

om service) was not great

staff took a long tome to clear room service that was left in the hall!

the breakfast

room service menu could be more varied.

room service breakfast mixup was not tragic

regular room service was suspended due to covid precautions, but the cleaning staff were attentive and

wifi, its free but doesnt work well, and 4g was intermittent

onsite restaurant with good made to order breakfast and nice dinner available for all hotel residents if desired

soon as you check out you are not then allowed to use any of the hotels facilities, not even the bar to buy teas or coffee, you must get of the premises asap

choice for breakfast

i wish they had room service

the booklet in the room said to download the app to be able to order room service, this is so long winded at the best of times but to make matters worse once the app

there could have been a tray for the room service with condements

the girl who checked me in was friendly and helpful, suggesting i could order room service then and she brought it at the time i asked for

noisy pipes, noisy room

room service at all-including housekeeping and no information about this

not a room service for snacks especially late night

no room service, no house keeping

close to chessington zoo room service was brilliant

marks on the carpet due not doubt to sus[enson of room service and allowing guests to get

no breakfast room service. room service starts at noon.

hotel was completely fabulous, from the room itself to room service breakfast

room service was slow

friendly staff, lovely comfortable room. great room service.

room service could have been quicker x

staff happy to let me have my dinner in my room and they don t technically offer room service but as i was travelling alone i didn t want to eat in the pub alone

30 minutes wait for breakfast once ordered. problems with room service had to be sorted

no room service

easy parking, check-in, room features and meals

st importantly) and the rooms are just top notch

no room service sunday and not light lunch option, only set full sunday lunch.

e room guide only gives an internal number to

to order room service but there was no phone in the room

room service excellent

there was room service available and staff were all very nice

room service was convenient

i called for room service they charged 2,50 even for ice

excellent customer service at check in/out, and room service

to have to load an app to order from room service

the phone in our room didn't seem to work and ordering room service was an ordeal, especially considering our wifi issues, as it has to be done through a

room service for example)

we complained about the fact that room service was non-existent

for the basic facilities

didn't see a menu for room service either

e third time

were surprised that the hotel was running out of a lot of supplies toilet roll coffee milk in room service the bar ran out of larger on the first day and the restaurant had a limited menu as a

was told room service for drinks would be 7, which seemed steep so went to

also no room service

room service did not happen as the night staff didn t collect our card from the door

large comfy beds and room service

room service was expensive and not good quality

the phone in room 508 was labelled 505 and caused a little confusion on night 1 when ordering room service

fter i had called to ask where it was)

checked in late at night but still able to order room service

one thing that other guests may be less happy with would be the selection on the room service menu

unfortunately this is also the room service menu

the room service need to have a trolley, delivering food on tray i guess is no longer ideal unless you

jacuzzi or steam room ,as out of action no bar food /room service for food on the sunday, we were not told by staff ,,so had to do without food ,we

5 tray charge for room service?

still got charged for room service fee as restaurant was closed.

room service curry was excellent, and service was very prompt indeed

lots of things to do, excellent room service and amazing building!

comfy beds, great leisure facilities, fab location ,super atmosphere, table tennis

room service wasnt available after phoning in advance and told thst it was available all night

od tables), room service food,

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

beautiful room and hotel! great breakfast and great bar too.

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

we were allowed an early check in and we had to be somewhere in the early evening

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

bed was comfortable and room service was very nice.

food was over priced, not enough options on the room service menu either

i got room service which was pretty good

front of house staff as well as room service

one down side was that there was no room service available when we arrived at midnight even though it said it was available 24/7

couldn t get a hold of room service or the front desk for a really long time

room service, exceptionally clean room/bathroom, staff was courteous and professional

the room service food was amazing but very expensive

really great other than the add-on of 5 pounds to my room service meal for something they called tray

room service very expensive

list of all your drinks for the room service , i would a have ordered more if i could see your full selection

24 hour room service

we decided to order room service int he end and i must say we really enjoyed the food; decent portions and very tasty,

the menu although limited was very good and filling with excellent room service

the staff especially house keeping and room service was exceptionally awesome

tried to order room service but no one answered phone

to order room service you first have to download an app onto your phone

no room service - safe, television did not work

short staffed no instructions in room for heating/air conditioning, sky tv, about the hotel, room service

menu for room service, which was a shame