sprung matress and no wifi to room

comfortable bar area, good food and within easy walking distance to our evening venue

parking outside the hotel is free but sometimes it gets used by train passengers and is frustrating

really close to the station. staff were very helpful. free parking

i was worried it might be noisy being above a bar but it wasn't at all

there s no swimming pool for the kids

great selection of food for breakfast

free parking also the free wifi which my kids loved, which helped me and my partner to relax

no swimming pool

my early check in time staff friendly breakfast was great also bathroom got a bath and shower which is

wifi was down when we were there which could have bothered some people

it took me ages to find out the wifi password

the bar wasn t well stocked

we had room service, staff delivered the food in a good time, she was smiling and happy, and again felt

hotel seems overly popular for families with young kids

of parking, good wifi, decent sized room

only negative i could have would be the wifi was a little spotty, but this had no real effect on my stay at all

being able to add an extra cot bed for my 4yo, as i was a parent travelling alone with two kids under age 7

the location was going down to visit family and take the kids to a bonfire turns out we were right across from the event so location was

the location was going down to visit family and take the kids to a bonfire turns out we were right across from the event so location was

the staff were friendly and working in the bar if there were any

bar staff were so friendly

perfect stay with free parking, i will return on my next visit to the area

parking was not on site

wifi was hit and miss

really quiet and i liked the bar too

the free wifi didn t have a code in the room

the lady behind the bar was very polite and helpful when collecting keys etc

area seems very nice, the member of staff who greeted us was lovely and made sure my son had the wifi password

the lady behind the bar was kind and helpful

secure parking

car park is small and was busy with diners when we arrived, we were lucky to get a parking space

last but not least the young man who worked behind the bar on both evenings, who served us our drinks with a huge smile and pleasant conversation - thank

wifi did not work and unfortunately the room was freezing cold

good safe parking

e was training) was very good and helped us greatly by sorting a very early check in as we had arrived on the first flight from edinburgh so appreciated being able to

the option of well made porridge for breakfast.

staff are brilliant - they allowed us early check in early and late check out

thought spa area a little tired and decor in our room a bit drab

everything- staff friendly, spa and gym facilities great , beds comfy and a very clean hotel.

room was spacious, bigger than average size

a perfect place for kids

staff, gorgeous facilities, so convenient with small kids

outdoor pool had only just opened for the season and was a little chilly for my liking - thats it

the room, spa and the staff.

that the room service menu was not more extensive and didn t have healthy options for

early check in

friendly staff . clean spacious rooms . ample car parking . nice bar and restaurant

comfortable place to stay room service available which is a bonus while dining areas are closed due to current restrictions

we ordered room service on the first night and thoroughly enjoyed the food

design is worthy of the best quality and materials, soft furnishings and in-room facilities, mini bar and extras above and beyond

weather was perfect so had both doors open while i was in the room, people outside at the bar but minimal

lots of space for parking

bar and restaurant very nice and the food was

convenient and secure parking

hospitality tray

room service was prompt, efficient and very tasty

band,staff,accommodation, good car parking....decor....bar.... excellent

room service great

nice that there s a bar too and noticed there was room service for breakfast in bed

bar very comfy with the staff really helpful and pleasant

the restaurant and bar downstairs were fun

onsite parking was good, staff very friendly and helpful, room was excellent.

location near tp thorpe park and parking on site

decided to eat in the pub downstairs before going out that evening, it was lovely, service at the bar was quick and the man who looked after us kindly offered to put the drinks on the table tab and

parking excellent

great location, great car parking and lovely rooms

this was inconvenient but not a bar to access during our visit

newly refurbished room good fast wifi

grateful for the later check-out and free parking

room had a desk which i used to do some work, and the wifi was good enough to connect in to the office and watch netflix

lovely bar area to relax with friends

wifi access poor.

staff were ever helpful, everything worked, parking no problem and the room was cleaned even though we requested it late in the day

requested a specific room no 28 - request met we requested early check in - request met

near my venue for the next day easy parking room spacious shower hot room service excellent

breakfast excellent choices

butter at breakfast had sour taste

for a,work base and commute to london would welcome this,and also when finished a work out in the gym would like that as

very well presented hotel with bar restaurant and gym facilities

good wifi

gym didnt open pre 8am which i find very bizarre and

the free wifi was simple to access and worked well

gym didnt open pre 8am which i find very bizarre and

gym only open 8-8 which wasn't ideal but i assume its due to noise affecting other guests

great parking and close to shops and restaurants

staff were friendly, nice location, parking

wifi available in rooms not organised at all, had to search for a vacant room unfriendly

comfortable beds and good bar and thai restaurant on site

nice bar and quiet sunny back garden

wifi connection could be better. tv apps dont work

bar was shut when we got back (which was after midnight, to be fair) which was only a minor (+)good bar and restuarant although we didn t eat in the restuarant we would next time (+)excellent bar area comfortable beds (+)lovely rooms nice bar area restaurant excellent (+) the staff were super helpful and friendly from the front desk team to the bar and dining (+) all the staff front desk breakfast team dinner bar staff the leisure staff i could name them all just amazinggg thank u (-)maybe the bar can close a bit later (-)please turn the heating on in the restaurant and bar area (+)well-decorated, comfortable hotel with pleasant bar and dining area, good size room with comfy beds

amazing staff especially receptionists, restaurant and one gym guy. very helpful and happy

breakfast staff - 1st day given us wrong food told them read the list properly today service poor

staff very helpful. room excellent breakfast great x

beautiful location. great swimming pool.

room quite small. bar prices expensive

hotel with a swimming pool and gym

gym was good, did want to use the pool but time did not allow, will book here again for sure

good food menu in the bar area

lovely bar area sat in front

the booklet in the room said to download the app to be able to order room service, this is so long winded at the best of times but to make matters worse once the app

having said that, staff are always wonderfully pleasant and it's still a joy to sit in the bar with my labrador and

in the bar was excellent

free car park with plentiful parking spaces

free parking, large room, clean, good wifi

i was female travelling alone so room service would have been good

do not provide room service at this time

plenty of parking and the young man on reception was really personable

private and secure parking which was a great plus and the food i ordered from room service was great

lovely pub in a beautiful location. friendly helpful staff, nice breakfast & free parking

initially felt like i was at the wrong place as the bar is located on the first floor and i expected to walk into a reception of some sort to check in

parking was easy and the staff were friendly

bar food great, lovely location & plenty of parking

location, boys manning bar handled it very well from busy to very busy at times and still managed to find us a taxi,

lack of decent bar area as mostly restaurant but lovely outside

poor wifi caused me serious problems.

no independent wifi, more a generic one you had to give your name & email address to in order to join it

oh and parking was also included

i wasn't successful in using the wifi but i suspect that's me rather than the technology

also the wifi was quite poor

cosy, eclectic design to the room. great bar service and welcoming staff.

parking not great

parking a few streets away

hotel had on street unrestricted parking and was a 20 minute walk from the train station

wifi did not work. breakfast not available at present.

room was clean, and the wifi worked

great location, quiet, comfy, friendly staff, early check in.

the room had excellent facilities including a good coffee machine, tv and wifi

the wifi didn t work - apparently there was a system problem with the supplier

helpful staff at reception, bar and restaurant

the wifi was fast and worked without problems

it was a great place and even the kids love it

loves the easy early check in all staff very polite

staff friendly,no room service menu in the room

everything you need for your comfort was provided, coffee machine, snacks and mini bar

good location with on site free parking.

the restaurant food is superb, and the bar is

very good facilities, excellent food, friendly staff, free parking.

parking ideal and super room

good breakfast, friendly staff, free parking

easy check in lovely breakfast and good location

located hotel, friendly staff excellent breakfast, my favourite go to hotel whe travelling from

wifi was very reliable, which meant i could work during the evening / early morning

no laundry facilities

lovely warm welcome, good size room with tv and free wifi, free parking

easy to find, great location next to the racecourse with safe car parking. all round agreable.

plenty of car parking spaces

lovely and quiet, good wifi, comfortable bed, good breakfast .

location was excellent, room was quiet wifi was decent

lovely hotel, facilities, location and staff. great food, bar and service

entire estate is beautiful, the spa was exceptional, the outdoor pool was tremendous, everything about this place exceeded expectation

great spa facilities, food and room was comfortable although very hot room.

very good service in the restaurant, bar and front desk

bed was great, bar reasonable, nice grounds, helpful staff, breakfast ok

millie also booked us a table for dinner and allowed early check in to our new room

friendly staff, lovely comfortable room. great room service.

we checked in around 7pm, and they gave me late check out 2pm

room service could have been quicker x

we given late check out free of charge

the wifi connection expected one to access through social media

we didn't get to taste the bar but had an array of items in the room that we could purchase

wifi service was very poor. virtually non-existant,very frustrating.

wifi - connection kept dropping in and out kept having to log back in multiply times, wasn't able

and stylish, easy access with parking and good food

was good location for the golf course

good iron, good tea, good parking, ace location

very nice room, hotel, location and secure parking

lovely building in a convenient location for golf and ascot racecourse

on the patio, sipping a beer watching the kids run around the garden after a very hectic

service food is under expectation for the price, kids pizza looks like supermarket pizza, the ribeye i had is sainsbury’s cheap steak and sell for

bar is very inviting

gym and sports equipment were exceptional

loved the hotel, calmness and facilities.. spa was excellent

food was really good at terrace and room service

location and spa facilities

wifi and phone signal could have been better.

beautiful main building, nice food, great parking, large room and such lovely staff

the bar meal and breakfast tasty and the staff were well

service the fact that they will still make you restaurant quality food and collect it from the bar to take back to your room easily makes up for it on our last day we used the swimming pool and

i t was a great size with nice sauna ,steam room and gym

the reception, bar area was spotless and pretty modern

the reception and restaurant area has been refurbished the availability of free late check out parking wasn t too expensive decent sized room restaurant food was satisfactory

very nice hotel bar and food very good

nice room and good breakfast. the kids also enjoyed the pool

excellent wifi

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

good size room with free parking and good wifi

kids bed which was a pullout sofa bed was very uncomfortable.

me and my son loved it here thank yous breakfast excellent ud83dudc4c pool excellent ud83dudc4c parking great would come back

really nice and big with lots to do for kids and families. god buffet for kids

location great for the golf at wentworth and got an early check in

wifi worked very well

great location, parking on site lovely food, dinner and breakfast very friendly staff and host

the breakfast was truly excellent

room is very comfortable with lovely bed linen , good shower room and good wifi

nice bar area, fabulous food both in the evening and at breakfast

one of the toilets, you could see right into through the window no towels provided, no wifi info provided, no way to access rooms after place closed, provided at check in, had to find it

late night music in bar below

cramped & old accommodation. no wifi after the pub closed! only 1 small window so was very hot.

wifi didn't work

good location for heathrow. bed very comfy and linen clean. free parking. good value.

for dinner / breakfast/ swimming where very hard and should possibly be thought about vs rooms also the swimming

spa was not working the steam room and not been added on the website is not working as i was

open the restaurant for people arriving could not get any lunch for kids

reception, bar and restaurant staff were exceptional, great fun,wanting to give us a great experience

really nice meal in the zafari bar & grill, very well looked after

we arrived in the evening, so choice of any room service was limited, apart from meals from main menu, needs a bit more choice

plus good service from bar and restaurant staff

limited parking

we ordered room service

of the hotel, location next to the river, room space, bed, and the late check out to 1:00

location restaurant has huge kids meals

validation of wifi code must be done at the first night of stay, and must connect to all devices

location near the terminal, comfortable bed, clean room, quick wifi, small fridge, iron, kettle

drinks in bar was good - beer not over priced

i really appreciated getting a super early check in

it provides good breakfast too

my kids went wild seeing it because they knew it out of videogame or something in the internet

couldn t do own laundry and would have liked more tea selections

would be nice if they can provide a play area for young kids

lovely reception area , bar and restaurant

friendly staff and quiet hotel slept well and good breakfast

had lunch, breakfast and room service dinner during our stay

fast free wifi room service food was big portions comfortable bed quiet & safe neighbourhood

wifi kept going down

breakfast was excellent

quick check in, helpful staff when we couldn t access wifi, great service and food at the restaurant at dinner and breakfast, and the atrium is

the breakfast was good and the wifi worked very well

front of house staff as well as room service

unfortunately we weren't able to access the gym as it was closed for renovation.

requires internet access in the first instance to open an email with access

the bar is very comfortable

wifi worked well and a bottle of water was waiting for us on arrival

was a shame we were not told the bar was shut and so was the restaurant

the pub itself is beautiful with a great restaurant and cosy bar space

simple, interior decor to bedrooms friendly and accomodating staff lovely olde english pub bar with fires- very

lounge was small and full of kids gave vibes of a wmc and there was alot of local people not stating at the hotel using the

the gym/spa was also brilliant

park from hotel is a fitness facility with a good size swimming pool for lengths , small weights gym on ground floor and small cardio room upstairs

everything lovely staff very accommodating comfortable room and bed pool was lovely

was our first weekend away without the kids, and we loved everything

wasn't the easiest check-in to navigate as the desk is part of the bar in the attached toby carvery

the room was clean and tidy and had a good wifi connection

bit cold in the bar but radiators were switched as soon as i asked

room very comfortable bed very peaceful, no noise super friendly and helpful staff nice relaxing bar area with good drinks selection we didn't have dinner or breakfast but what we saw other people

check in is a bit chaotic when the bar is busy

we had an early check in, so i did the walk to terminal 5 departures as a trial run and found everything the

all rounders and new post covid management have sharped in up with a clear policy /pricing on early check in /late check out

we had hoped for croissants for the kids

the only thing missing was the shoe horn and laundry bag.

my room service meal was poor.

reception from the staff in all areas of the hotel, so; at reception, in the bar area, the housekeeping, every member of staff were delightfully friendly and informative

lakeside views, good wifi, warm and spacious room

great location,room was nice and clean, good bar , friendly staff

ds) working on the bar where friendly breakfast was nice to.

great room service

room was very comfy and there is a laundry for guests

location and good wifi

clean and late check out

that room service is limited choice

staff very kindly allowed us an early check in since our allocated room was ready

wifi didn't work for me. bathroom was tiny....

free wifi was working flawlessly

location! perfect for getting to an early flight with little kids

the room was really small. couldn t connect to hotel wifi.

had to pay extra 20 for early check in as no where to leave suitcases

was great getting room service too and the food was

plenty of parking

we particularly loved the addition of some kids toys/books and the hot chocolate supplies

very friendly staff, easy check in, on site parking, & comfortable rooms.

family room was excellent and the kids particularly enjoyed the toy box that was in the room too

the room service and the meal and snacks you could get

having free spa pool access.

onsite gym; spacious; breakfast; helpful staff

despite our 4:30am departure they arranged a takeaway breakfast for us

the jaccuzi pool had so much pressure and just what we needed

kids being loud jumping in the pool but sorted very well

staff were lovely spa facilities amazing decor beautiful

breakfast was very good value

the pool was also a hit with the kids

location, value, gym and pool!

the hotel lacks facilities like pool, spa which would have made this luxurious

breakfast, did a wine tour and it was great, did a walk the next morning

staff were friendly and the breakfast was very

lovely breakfast

friendly staff, quiet, clean, good wifi.