the wifi could be better

breakfast is wonderful

more parking facilities although these were managed very well by staff

staff were impeccably polite and helpful in particular the guy sorting out the parking outside

breakfast could have been better, order was wrong twice but they did not charge us for it

excellent wifi

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

decent little mini gym

breakfast not free.

fast free wifi room service food was big portions comfortable bed quiet & safe neighbourhood

good breakfast, efficient and friendly staff, car parking, good location

no service charge for room service.

location for a nearby wedding in hampton palace golf club

it wasn t something they really had on their room service menu but they made sure i got them anyway

well located for hampton court palace with parking and an excellent breakfast

we were given a very early check in which was wonderful as we had come off a long flight

wifi a little weak at the extremities of the building, and not secure

lots of room even for my kids on a sofa bed

lots of room even for my kids on a sofa bed

mini bar was well stocked and the shortbread in a little jar with personalised message for the kids was a nice touch

room was clean and staff were nice to us and the kids.

parking available

just they don t have room service after certain hours.

lots of restaurants and bars nearby on the river front

the bar staff make mean smoothies and the breakfast was hot and fresh

more equipment in the gym would be a plus, i

gym was perfect for me and breakfast excellent

the facilities such as pool, play park, boating facilities, spa, tennis courts were amazing to have there

appreciated the room service and the parking

wifi not good in room

children love the indoor soft play area, kids swimming pool and the outdoor playground

the hotel laundry was directly outside

watching the river with a bottle of red and lovely bar snacks

the staff were incredibly accommodating from an early check in through to the evening close down

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

we were allowed an early check in and we had to be somewhere in the early evening

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

lots of parking

parking for guests

lovely warm welcome, good size room with tv and free wifi, free parking

easy to find, great location next to the racecourse with safe car parking. all round agreable.

plenty of parking, helpful, cheerful staff, good mattress

location was very good, breakfast tasty, coffee fabulous! late check out no problem

staff kindly gave me a late check out so i could rest a bit more

offstreet parking

room was very comfortable and clear instruction of what to do with mini bar and room service

very nice rooms, clean, loads of parking space and free of charge

also lucky enough free parking was available at the time

the honesty bar was a very nice touch

rooms with tea/coffee, fresh milk in the mini bar, tv and free wifi

everything you need for your comfort was provided, coffee machine, snacks and mini bar

the room was lovely, parking easy

the wifi didn t work - apparently there was a system problem with the supplier

for guests who are staying, the albert arms offer a complimentary drink at the bar which was a very kind gesture and much appreciated

room was clean, and the wifi worked

bed uncomfortable. wifi unattainable in the room

the room had excellent facilities including a good coffee machine, tv and wifi

great room, fantastic friendly staff, huge breakfast

bar staff were very friendly and helpful

the bar staff were very friendly and helpful and we had a very tasty evening meal

a rather forlorn track

parking for guests is by luck and gets very busy

t they added a standalone heater before)

parking was a bit difficult as i had to park a couple of streets away.

also the wifi was quite poor

parking is hard to find a space around the pub

street parking availible for free

we didn't get to taste the bar but had an array of items in the room that we could purchase

late check out time of 11am

more parking should be reserved for hotel guests - only one space left when we arrived.

may be less noise in the bar area.

parking was good, lots of spaces

breakfast was exceptional.

lovely outdoor bar and eating

good parking

alot of noise from wedding party and kids running around

lovely old house great location just south of richmond park helpful, courteous staff delicious breakfast

we were here for the harlequins rugby match, after the game we used the bar and had a freshly made pizza from their pizza oven which was fantastic

perfect location for the rugby with a great gym attached.

also liked the gym

matress too hard room service didn't clean the room properly

delicious room service meals

parking was available

behind the bar was absolutely lovely showed us our room and was incredibly welcoming

parking was on the street, with a permit provided by the pub, i think they save the parking on the

30 minutes to get a key, standing at the bar with my suitcase

bar and courtyard for dinner and beers

wifi was a little suspect but got it sorted

wifi connection

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and adjoining restaurant, towels and coffee making facilities, ideal for my stay and

comfortable beds and good bar and thai restaurant on site

no wifi

breakfast lovely

the pool was children friendly

breakfast was lovey lots to pic from , also very friendly to kids

had lush green space around the property and kids enjoyed playing around

amazing staff especially receptionists, restaurant and one gym guy. very helpful and happy

nice menu in the bar for dinner with lots of vegetarian options

friendly hotel, great location bring so near to richmond yet having free car parking

hotel and bar is so quintessential british - it is quaint and close to richmond which is stunning anyway

excellent, with ample free parking

nice quiet location and perfect if you need parking. very friendly staff.

the spa area, restaurant with outdoor seating

great facilities - pool, gym, spa spacious room, clean and tidy friendly and helpful

we had hoped for a relaxing afternoon but were met with kids bombing into the pool

wifi was very, very weak and very slow

the location the staff the food the ability to relax spa was fantastic as were all the staff

100 for 2 people for one night with breakfasts and access to a swimming pool is really amazing

we arrived early, got a great parking place and our room was ready 2 hours early amazing rooms kids loved their separate area& the view over looked the

cooked veg breakfast for me and also lots of other good breakfast choices

wifi connectivity.

the setting in the temple bar with the fish tank and ants along the wall made it really outstanding for the kids

parking is the only challenge but, again, the staff was incredibly helpful and parking on the

parking was a bit of a worry.

we are cricket fanatics - went down into the bar to eat and settled down to watch the odi but then the regulars turned up to watch the football

proper old school local bar with great staff and very welcoming host in pat

the free wifi was weak and challenging to receive.

special mention to ala who made breakfast a pleasure

breakfast was awesome too

be nice to have a bigger bar area.

wifi connection receptionist was a little grumpy but that's not important breakfast was not

room would have benefited from a small bar fridge

because the hotel was quiet she let us have a late check out at no extra cost so that we could come back and shower before heading

ideal location, car parking was a real bonus too

the laundry that was supposed to be clean, smelt disgusting

in a good location. nearby to shops. free car parking available and comfortable room.

located in an great area, ample private parking, lovely, clean room with bath

great selection of beers in the bar and delicious food

accessing wifi a pain

thai menu in pub pub had a nice vibe good wifi spacious

couldn't utilise the 'free' wifi for work, as it either kept dropping off, or wouldn't let me access any sites as it wasn't

wifi was iffy and didn't really reach the room

ould you opt for it / or if you pay for breakfast on the day) is delicious, with a lot

wifi speed was good

free coffee in the morning and breakfast if you wanted it

sory, i had not time for breakfast.

the complimentary continental breakfast

evening man helped sort wifi issue and the night porter who was still on when i left early the next day was very helpful

the wifi was good, some material that my client needed to access for work from youtube and spotify was

no wifi connect in room 11

the room service food was delicious

decent room service menu with quick delivery

staff was amazingly accommodating, from helping me with my bags to providing a delicious breakfast spread

bar food was delicious

rooms were clean well arranged and had many extras, free wifi with good speed, staff couldn t do enough for us they were friendly and kind to the children

e pastries were fantastic

they also provide free breakfast

friendly, easy check in and check out, parking, next to a pub!

poor wifi

rubbish wifi no restaurant as pub next door closed as no staff

ich was the reason for booking), pub close by for an evening meal, free parking, free wifi, clean

ut there is a pub next to the hotel)

is free use of the gym with pool which is a great bonus

pool

wifi good

the staff can t do enough for you, the rooms are comfortable, clean and you get to use the gym/pool facilities

the bed was comfy, staff were friendly especially the bar staff..

a bar of soap instead of the body wash would be nice

wifi code displayed in the room - had to ask at reception

this place all the time always super clean, always good wifi and staff always really

room quite small, weak wifi signal strength in particular room

small bar downstairs for that evening drink which also doubles as the breakfast area

great bathroom and shower, in the room there is everything you need:wardrobe safe, hairdryer, tv,wifi, shampoo and soap, towels, a fridge with a couple of bottles of water, tea and coffee etc

access great parking very helpful and friendly staff, room very clean nice bathroom just a nice place to stay i

clean, cozy, peaceful. friendly staff and lovely kitchen with a veranda. felt like home!

noise of the kitchen in the morning was phenomenal

there s a spotlessly clean quest kitchen with a fridge, microwave

always over the years we felt genuinely very welcomed by all the reception, catering and bar staff

staff were exceptionally friendly the food was fantastic - i enjoyed room service on both nights of my stay and i would very much

should extend room service menu to bar

staff, quick early check in and nice room

a great touch that santa came to the table to meet the kids

they arranged for early check in for me

its an old building from 1890 so the wifi was spotty upstairs. a repeater would be good.

we were informed that there was entertainment on that evening in the bar but it didnt effect our stay

wifi doesn t work in the breakfast area.

patchy wifi

pleasant & comfortable room, but i did feel quite isolated, as access to the public

you get what are you paying for. wifi was good and free.

it was also a bonus that there was a bar downstairs

staff were friendly and made us feel very welcome. had drinks in the bar with locals.

little bit noise and check in on the bar on friday night

we had contact with were great especially the 2

parking good

wifi not strong in rooms.

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up the phone it was disgusting, sticky, full of dust and a hair

was in room 35 separate accommodation from the actual hotel the tv signal and wifi weren't the greatest and the double bed was a little firm to be honest but each to there own

the best part is parking is free

wasn t to keen on eggs at breakfast

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which turned out to be dirtier than the sheets already on the bed

also they should have explained how to access the wifi using the code

helpful staff at check in and when i asked for a late check out which was agreed to without charge

staff were not wearing masks and there were kids running around the adult bar

nice pool although it has to pay gbp 20 per day.

free wifi

had to wait a while to be seated for breakfast and most of cooked breakfast was cold

pay for wifi expensive rates that don t include breakfast

wifi, lived forniture, breakfast could have been better

the room service, shower, bed, breakfast

20 for early check in

always, good size room and prompt room service, good location and would like to thank all the staff, from reception to house keeping

bar was friendly and the location was fabulous

although room service wasn t possible extra milk and teabag sachets were waiting outside of the room each

comfy a good night's sleep cracking location , a few shops to have a look at , also room for a parking space too

ich we were gone for anyway) or wifi

10 minute drive to wedding venue and 10 minute walk from kew gardens. free off road parking.

not enough off street parking

scratch card for parking

wifi was virtually unusable and given the poor phone signal in the area this was a huge issue for

also the room service was really

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

bar is a lovely atmospheric place to enjoy a drink

and they had room service

picky, despite the spa being open until 9 you're not allowed in after half 8

stay 8 nights but every morning i met room service people or reception people in the area but they never said good morning or good night

good value, clean and good breakfast. very close to the tube!

the spa and pool were lovely!

the best part was the feeling of getting a two for one spa day and hotel night deal

the bar and restaurant area was perfectly set out and beautifully decorated

the bar staff and catering team were excellent

laundry was easy due to the laundry matt kiddy corner to the hotel

location, great bar and restaurant, very friendly staff

laundry right next door was handy too

staff are very helpful, wifi was fast and available throughout the hotel

late check out at

gym or swimming pool

friendly staff, good gym facilities

kids friendly location

we got a free treat for the kids on arrival

reception service is warming. room service is also good.

quiet and very clean wifi work well for my business activity coffee machine with pods was a nice

limited wifi in room.

booked a twin room for 2 kids and 2 adults

lovely minibar selection and room service menu

convenient location, lovely room, friendly staff, lovely food and bar area.

wifi was dreadful

breakfast with no continental option in the restaurant but apparently available as room service

room service was lovely polite and helpful, so was reception staff

a bit of a long walk especially with little kids

would expect free wifi everywhere these days; it's actually charged for there

rents plus 3 kids), had two double beds and a carry cot in the kids room

booking i asked if there was a way we could have a later check out

rooms very clean and functional , nice standard - we had a connecting family room (parents plus 3 kids), had two double beds and a carry cot in the kids room

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

arrived earlier than the schedule and they offered me an early check in after a simple call

room we had was well appointed with good tea and coffee in a kitchenette

very strong and stable unlimited wifi tv with many freeview channels

kitchen not very well equipped. stairs very steep and not very clean.

excellent wifi

we used the kitchenette for breakfast

cooked breakfast was lukewarm.

at the restaurant side, we had kids pasta, butter chicken curry and pan fried salmon

door in dining room bangs loudly when used by staff noisy guests and kids running up and down the

standard check in time, the front desk staff was keen to help us to get the available room on the early check in

only the breakfast was cold

gym facilities were good

close to terminal 4, i was traveling by myself with two small kids

comfortable room, fluffy towels, fluffy pillows, great room service

excellent bar with wine and champagne at reasonable prices

room service is quick and there are plenty of light meal options

the wifi was virtually useless - very slow

late check out was accommodated

with a nespresso machine and coffee pods, rocky road, mini bar, dressing gowns, full sky tv, wifi and our favourite the

wifi did not work and unfortunately the room was freezing cold

is amazing, great restaurant downstairs, big parking

the only minor change if possible would be to introduce kids rate for breakfast as a 10 for my 7 yo was a bit too

breakfast was excellent

there was a good bar and cafe for breakfast and snacks

we were offered an early check in for an extra 20 which we gladly accepted

rooms very modern and clean, very good value for money. bar in the hotel too

free and safe parking, warm welcome, beautiful decor, excellent food, free wifi, nespresso machine

location. parking. staff. very comfortable.

good range of tea coffee and biscuits mini bar available but not used great breakfast choices certainly will stay again for next years

the food at the restaurant was excellent quality and reasonably priced and room service is available

good free wifi access

room was great, couch was already set up as a bed for our kids

we were weary from an overnight bus from scotland and were amazed to receive an early check in

gym is huge, room was very clean and it looked great and new

a games space which is perfect for teenage kids

i booked this online for my grandpa and he had trouble with wifi and getting around

the facilities in the hotel

beds extra comfy ,bed settee made up friendliness of staff-reception and bar nothing was to much trouble

also a gym and laundry facilities if needed

our kids loved the bunk beds

size rooms, excellent kitchen area

hotel was so clean and staff were so friendly the use of the pool and sauna was incredible kids loved it but only got to go in it once due to it being closed for maintenance which was a

the spa is clean with towels and lockers accessible

in, there is an open plan reception which is confusing and looks untidy, booked an early check in but they weren't ready for me and then it took over 20 minutes to be checked in

room 628 free wifi perfect

and great with the kids room was modern and had everything that was needed for a comfortable stay

gym open 24/7! ud83dude42 breakfast fantastic. great location.

very clean, easy to get to, room service was great and parking was easy

the mini bar fridge had some food leftovers from previous guests

the charge for a dog could be cheaper and the charge for room service was a bit on the high side

contacted on the day for an early check in

staff, breakfast and secured parking

parking was available

convenient and great car parking also

provide room service although not a huge range to choice from

wifi wasn't great.

there was no room service

good location, late check out and great breakfast selection.

very good breakfast. staff helpful. good for a short stay near airport

not applicable. early check in at lhr soe skipped breakfast

room service isn t available and there is no phone in the room