excellent wifi

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

for our needs staff really helpful and friendly super comfortable beds a welcome drink in the bar on

room service meal was very good and the lavazza coffee machines are also first rate

went for wedding anniversary with kids

wish food and bar hours ran later especially given it was a friday night but all in all there was nothing i was

wifi was absolutely shocking in room but ok in communal areas

nice little touch with the borrow box of books and games for the kids, fresh milk in the fridge and great food at the pub

issues staying logged into wifi

just could not get consistent wifi.

from reception staff; large bedroom and bathroom; free on-site parking; proximity to teddington high

was fine, but as it was room service that we had, it would have been better to have had the full english brought with a lid

the playground for kids are amazing, with very thoughtful soft mat under

great location and the bar prices were very reasonable

the indoor swimming pool is highly relax for family with kids

the indoor swimming pool is highly relax for family with kids

no on site laundry service

well located for hampton court palace with parking and an excellent breakfast

great location - with free parking, it was then really quick and easy to get on the train

being a pub/hotel, the bar ran out of several key ingredients for a cocktail, which was disappointing as this was for the

meal in the restaurant was excellent rooms were clean and comfortable with good facilities parking was easy staff friendly and helpful great location with easy access to town and train

location for a nearby wedding in hampton palace golf club

the bathroom was good, as was the wifi

staff kindly gave me a late check out so i could rest a bit more

secure parking is a bonus

no room service request card in room

the wifi access is unreliable.

the bar & breakfast areas were nice, everywhere was clean & the staff really pleasant &

room service menu was great, however a variety should be considered.

terrible late night room service

wifi wasn't working as well

small. gym

it was very clean convenient and with good facilities like a gym

free bed for under 17s, comfy room, late check out

icken and wild mushroom pasta), better than expected

the hotel wifi doesnt work properly

very close to the racecourse where i was going the following day! plenty of parking and a gym

wifi is annoying as you have to log in everytime with names and e-mail over and over again

wifi was a bit slow and the flower pot now has no dedicated parking.

was able to park over the road , but would have liked it made more obvious that parking was on street parking

woman who was behind the bar greeted us, and showed us to the room and was there in the morning

the only negative , the wifi signal was so weak , unable to make wifi call and not connect on social media which was a

staff are all really friendly and welcoming, good breakfast and comfortable room

initially felt like i was at the wrong place as the bar is located on the first floor and i expected to walk into a reception of some sort to check in

the bar area was full of character and the food tasty and portions very large

bar food great, lovely location & plenty of parking

easy parking, a lovely breakfast and a lovely location by the river all enhanced our experience

watching the river with a bottle of red and lovely bar snacks

we were allowed an early check in and we had to be somewhere in the early evening

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

the bar and breakfast area are beautifully decorated and the room was wonderful

the room was over the bar which was busy as we through but very little noise heard in the room and i was able to get to

as we only had one night stay at the pub and they had limited car parking obviously

expected for rooms above a working pub it was quite noisy with customers in the bar and music until the pub

behind the bar was absolutely lovely showed us our room and was incredibly welcoming

parking great breakfast

the following evening we wanted room service because the bar was absolutely heaving after the game

gym access in particular was outstanding

use of the spa and pool

over the room service

and the breakfast was also so nice, would definitely stay again

lovely and quiet, good wifi, comfortable bed, good breakfast .

could not fault anything, handy for rail connection, parking.

plenty of parking, helpful, cheerful staff, good mattress

parking for guests

easy to find, great location next to the racecourse with safe car parking. all round agreable.

a mini bar and snacks obviously to buy

tra cost), fresh milk which as a tea drinker was welcome

very good facilities, excellent food, friendly staff, free parking.

wifi connection for me in the room was not great, but usable

rooms with tea/coffee, fresh milk in the mini bar, tv and free wifi

room was clean, and the wifi worked

wifi did not work. breakfast not available at present.

the wifi didn t work - apparently there was a system problem with the supplier

the bar is busy, the noise can be a bit much as everyone is talking loudly

the room had excellent facilities including a good coffee machine, tv and wifi

a huge thanks to sophie

the ability to order food until 11pm and use of the spa area.

breakfast was great, spa amazing

ladies on the front desk were helpful when my key card to room stopped working and the breakfast server helped me find everything i needed

ception), jana, victor and andrew

there are no tvs, so we took laptops, but the wifi was good so connectivity was no issue

my hair dryer did not work & i used the one in my kids

wifi works well in all areas

fabulous value for our 2 night stay, particularly when you consider that we had free parking for 3 days & we could easily walk into richmond along the river

wifi kept dropping in and out

very convenient location, clean and wifi worked

staff excellent, large group of us needed early check in

convenient location for access to twickenham. staff were great and allowed early check in.

everything was ok apart from being asked to pay for the pet. early check in was great.

wifi power low in room but there was a net point in the hall with faster internet access.

wifi not set up on tv so had to reset each time to be able to watch netflix

gin and brandy refills each day great pool

great facilities

great facilities - pool, gym, spa spacious room, clean and tidy friendly and helpful

beer in the bar was flat. my only complaint of the entire stay

the kids absolutely loved the indoor pool, which added extra fun to our stay

beautiful grounds and building, kind and helpful staff. relaxing bar area.

having to give my personal details for the wifi

good parking

bed for kids in family room not very comfortable

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had early morning flight

the room service was brilliant and the staff was easy to get along with

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for bringing it in

he politely and diligently responded to my requests for room service

small bar downstairs for that evening drink which also doubles as the breakfast area

loved how, comfortable the hotel was, from the room to the bar and restaurant

gym and swimming pool with saunas

he gave us a complimentary late check out because the day we checked in, the pool, jacuzzi, sauna and steam room were closed

the staff were really friendly, the rooms were comfortable and the gym is brilliant.

but we had dinner in the restaurant which was so reasonably priced, pretty good malbec at the bar with dinner, we loved the food and generous portions

having on site parking for a plus point as i did not have to look any further

noise of the kitchen in the morning was phenomenal

shared clean shower, out door dining and kitchen facilities

parking

was clean and the gentleman at reception was very kind in allowing an early check in and he stored our luggage

free parking. restaurant on site. shower good, bed comfortable, way check in

staff were friendly, nice location, parking

wifi access in the bedroom was unavailable. access only available downstairs.

bar area could do with a lick of paint but it s not untidy and almost adds to its charm in a way

wifi available in rooms not organised at all, had to search for a vacant room unfriendly

the wifi signal was good but you had to sign in every time you switched on a device which was a little

the mini bar was very well stocked

friendly and offered impeccable service, ,room was clean and spacious and there was ample parking

comfortable bed, good wifi

more parking should be reserved for hotel guests - only one space left when we arrived.

breakfast was delicious and hosts very accomodating

proper old school local bar with great staff and very welcoming host in pat

parking available on a 1st come, 1st serve basis and 10 mins walk to richmond station

they need a secure free wifi service, not just a public sign up network

parking was a bit of a worry.

e pastries were fantastic

also, the wifi password in the room was old, and i had to leave my son in the room to go to the bar and get

i thoroughly recommend trying the thai food from the bar downstairs

the staff were terrific, they really tired to solve the wifi which we never were able to use

good breakfast

the best part is parking is free

young lady running the bar etc when we arrived at the property was friendly and very helpful, sorted out our rooms and

from the bar below but this was to be expected and stopped around midnight on the saturday

hotel wifi system required our personal private information to get the wifi access

down for a wedding in richmond & the young lad on the bar even arranged cabs for us

tv screens for sport room lovely and clean food was stunning breakfast was spot on too loads of parking

wifi could be avaialble in the rooms

the bar and lobby were a great place to relax after a busy day day exploring

great breakfast choices and most importantly, somewhere safe to leave my car

breakfast was awesome too

my kids especially enjoyed the cooked breakfast

perfect central location with bonus of free parking

basically: clean, affordable, no frills, professionally run hotel in central richmond with parking

in a good location. nearby to shops. free car parking available and comfortable room.

friendly clean and available parking

limited parking, but very helpful staff

bar , service and standard of the room was all top notch

couldn't utilise the 'free' wifi for work, as it either kept dropping off, or wouldn't let me access any sites as it wasn't

they allowed us a late check out and provided cereal, milk, yoghurt and croissants in the room which we weren't

bar music below was a bit loud, but then you could just join the bar for a pint

wifi didn t work, no thermostat in room, bathroom very average

decent room service menu with quick delivery

avoid third floor rooms), no

the staff at the hotel and bar where lovely and very helpful

not a lot of hotels in the area serve food, let alone offer the full menu as room service

though football on in bar we couldn't have been made to feel

wifi

the wifi worked after the router had been rebooted

ar and restaurant) areas was confusing, so i stayed in the room until i checked out the next

bar staff friendly and helpful, good pool table too

pleasant & comfortable room, but i did feel quite isolated, as access to the public

gym is for emergency situations

clean, comfortable room and good breakfast

not getting early check in

staff were not wearing masks and there were kids running around the adult bar

he went out of way to accommodate our early check in and also guided us with few tips to explore london

room service is very good and efficient

location, value, gym and pool!

location, value, gym and pool!

as we left early for our flight we did not have breakfast

absolutely beautiful my kids loved it.

the facilities are great: the bar, the restaurant and the gym are all perfectly clean and spacious

with self-service laundry facilities

clean, nice gym, comfortable beds, welcoming staff.

free wifi was provided throughout and considering how immediately

were friendly, nice room and very quiet, firm beds, nice bar area, complementary massage and drink if you wanted

i found bed bugs and room service didn t clean up

the parking at the hotel is very difficult - especially if one arrives in the evening

we had contact with were great especially the 2

excellent - can t complain for the price inc free parking

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up the phone it was disgusting, sticky, full of dust and a hair

has ev charging, free parking, lots of friendly staff

is good, lots of parking, staff is lovely and friendly

have breakfast but the whole experience was thoroughly enjoyed clean and the staff were very

dreadful wifi fake food

this is the first hotel where i ve been charged an hourly rate for early check in, even when the room is available

gym was also so well kitted

nice access to terminal 4, good gym facilities, comfortable bed

food was over priced, not enough options on the room service menu either

one down side was that there was no room service available when we arrived at midnight even though it said it was available 24/7

flight was delayed a day and the staff were so kind and helpful to us as a family with 3 small kids

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

arrived earlier than the schedule and they offered me an early check in after a simple call

a charge for the gym, as it belongs to the hotel next door. i suppose that can't be helped.

is not convenient as train stops and buses every 30 minutes which not great when travelling with kids

were traveling with kids and requested for bathroom with bathtubs

nice and room was decent size, everything was clean and was right next to airport tv was big and wifi had good

wifi is poor . internet doesn t work . have your own internet

kids loved the christmas lights and decorations

comfortable room, fluffy towels, fluffy pillows, great room service

validation of wifi code must be done at the first night of stay, and must connect to all devices

wifi wasn t working, carpet in the room didn t feel very clean

meant to feature a gym but i noticed some equipments aren t working so i did not end up doing my gym routine

walk into the centre of brentford and 5 minute drive to osterley tube station, also the free parking was a bonus

the hotel is just beautiful. both kids aged 16 and 12 loved it! what more can i say?

pay for wifi expensive rates that don t include breakfast

other wise it was perfect there is no late check outs as a nice gesture if you are paying for a bday celebration package, late check out

i specially picked this hotel by filtering for swimming (for my kids)

room service is available

lack of seating in the safari hotel bar side

hotel was easy to get to, parking was good and the staff were amazing

we loved everything, i wouldn t recommend as a relaxing stay, it s a kids dream!

spacious rooms and perfect theme for the kids, they loved there stay and room.

sofa bed a little too soft with metal frames that may not be ideal for kids jumping around

location/ convenience after getting off flight late in the evening with 3 young kids.

in the middle of the night, the electricity was out, meaning no light or wifi for a couple of hours

breakfast room very clean, good food, just lekker

hard beds , noisy ( kids running round till all hours )dreadful lifts , lack of electrical sockets

they welcomed us at our late night arrival and their bar was open even later

early check in

good wifi and parking

the staff were friendly, the wifi signal was superb.

friendly staff . clean spacious rooms . ample car parking . nice bar and restaurant

reception service is warming. room service is also good.

we couldn t get through to room service on the night we stayed but i think they were fully booked

i had a great breakfast stuff are very friendly an helpful we love it with the kids

late check out was readily granted upon request

i had a great breakfast stuff are very friendly an helpful we love it with the kids

room was great, couch was already set up as a bed for our kids

a games space which is perfect for teenage kids

there is also a decent gym and the parking is cheap, safe and easy access to the

the staff were friendly, and the bar area looked amazing

was exactly as we would appreciate as a couple without a child, yet also very accommodating for kids, so we enjoyed both worlds and didn't need to compromise on anything

not enough off street parking

the accommodation was clean and the wifi had a good signal

parking was a bit of a challenge - weekends are fine but weekdays you will have to pay for parking

the parking is easier compare to other locations in london

the host was nice and helped us with connecting to the wifi

laundry right next door was handy too

location, great bar and restaurant, very friendly staff

we had a family room which consisted of a king size bed and a fold out double sofa bed for the kids

we had a family room which consisted of a king size bed and a fold out double sofa bed for the kids

staff were kind and friendly, breakfast was great, the room was nice and comfortable

comfy bed, good shower and toiletries dog friendly big car park at reasonable charge breakfast staff - annetta- even more helpful and lovely

room service is good. receptionist always smile on face.

i would recommend them including cash services and also having extra room services.

quiet and comfortable. good wifi. good place for one night stop before flight

basic just what we needed after long flight good late check out and early check in, also does day rate if

we used the kitchenette for breakfast

room we had was well appointed with good tea and coffee in a kitchenette

kitchen not very well equipped. stairs very steep and not very clean.

excellent wifi

very strong and stable unlimited wifi tv with many freeview channels

as we travel long haul, we arrived midday, told to check in before 3pm need to pay early check in

gym is too small for me but would be sufficient for most

sky bar is absolute hit, especially when you travel with kids

small but sufficient gym open 24hrs

location on the bus route from heathrow; early check in

breakfast is not included and we had to pay extra for an early check in.

comfortable bed and good air conditioning plus a handy laundry

the gym had everything ywe needed

staff very kindly allowed us an early check in since our allocated room was ready

location to t2/t3 for early flights. modern and clean rooms. great room service.

the wifi was not working

early check in.

lovely bar and restaurant, when the bar was closed the reception sold drinks and alcohol

oom service) and room cleaners all are very helpful

wifi, bar facilities, flight information, central location.

we sat by the fire in the bar and enjoyed the relaxing atmosphere

the only thing i was a little upset about was the bar either downstairs or next door played the music far too loud between 7pm to 11pm which made it

best hotel ever. great food and bar as well. will always return when travelling to london area.

lack of parking.

good safe parking

good breakfast room offered a double bed for kids whereas other hotels were giving a sofa

lovely pool, a fabulous bar and restaurant

the bar and food facilities were excellent

i made full use of the pool, sauna, and steam room, and everything was clean, well-maintained, and incredibly relaxing

room was comfortable and the kids loved every bit of our 3 night stay especially the smart tv

free car parking

had parking

wifi not very good

very clean, lots of parking and pool/gym are great.

clean beds, hot water, good parking

size - bigger than most shower was powerful beds comfy free parking restaurant attached which served great food staff were very friendly &

clean, large rooms. ample parking. staff were able to arrange an early check in.

making facilities in the room - some rooms better than others as slowly being renovated - free wifi

to find, plenty of parking very friendly staff, breakfast was amazing, great idea

wifi wasn t working

adequate car parking nice atmosphere friendly staff

only one of us could get the wifi to work..

wifi signal in our initial room was quite poor so we asked for another room closer to reception and

the food at the restaurant was excellent quality and reasonably priced and room service is available

the lovely open fire when we sat in the evening having a drink made the bar a real cosy area

location! perfect for getting to an early flight with little kids

our only option was to pay for early check in

wifi was shocking and actually had to use the non-secure airport wifi

the room was really small. couldn t connect to hotel wifi.

had to pay extra 20 for early check in as no where to leave suitcases

property is exceptional, the staff, the restaurant- steak and lobster and the spa was amazing 10 out of 10 experience

d not a great choice for kids)

the spa was a bit small for the size of the hotel

the bar serves delicious snacks and drinks too

reception and bar staff were very friendly and efficient

not great for young kids

ch as the gym) was great, and the breakfast was very good

beds extra comfy ,bed settee made up friendliness of staff-reception and bar nothing was to much trouble

weren't very helpful, hot water went off and they weren't helpful at all, we had 2 kids with us too, very noisy all weekend topped off with a couple nearly killing each other at

unfortunate the gym was shut due to covid

was exactly how i wanted, bar staff and reception was lovely

the spa is clean with towels and lockers accessible

the pool was nice the sauna was not that hot as expected

shower, cleaning the pool, breakfast was amazing

modern stylish hotel - receptionists very polite and helpful - great bar area

at was free)

was very enjoyable as normal evening meal and drinks 100% my son and husband love the gym easy access to all terminals staff above and beyond helpfulness i love watching the planes land

wifi wasn t working

tv with many channels and strong wifi

we brought the kids as they love planes amd what s view we got they absolutely loved it