wifi was a bit slow and the flower pot now has no dedicated parking.

changed last minute due to some covid restrictions at a wedding; we were able to have a free late check out until twelve which was fabulous

parking a few streets away

was able to park over the road , but would have liked it made more obvious that parking was on street parking

woman who was behind the bar greeted us, and showed us to the room and was there in the morning

friendly staff and easy parking

t help did arrive) checked in and shown to my

breakfast was fab. freshly made and hot.

location, boys manning bar handled it very well from busy to very busy at times and still managed to find us a taxi,

bar food great, lovely location & plenty of parking

clean comfortable facilities, wonderful staff, great gym and leisure centre, great bar

the spa facilities

, breakfast was ace what a choice, for such a large hotel it was very quite

place is so nice and clean with a nice pool

the gym, pool, sauna

excellent wifi

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

the only disappointment was the unstable wifi signal and that the helpful property cheat sheet didn t consider include how to dial

was made very welcome at the hotel and the food and bar manager went out of his way to

room had a desk which i used to do some work, and the wifi was good enough to connect in to the office and watch netflix

parking was a little issue but nothing major

the parking at the hotel is very difficult - especially if one arrives in the evening

is not the hotels fault but i think emirates cabin people are the most noisy kids i have ever seen, so you can literally hear them all the time shouting

sure if there is a fitness center or spa on site

would expect free wifi everywhere these days; it's actually charged for there

like that they were able to allow early check in for me and i am really grateful for that

not many options on the menu for kids , but they were very accommodating regardless

lovely room, perfect for overnight stay for early check in at t4 heathrow

we had all our bags and two kids below 3

my kids went wild seeing it because they knew it out of videogame or something in the internet

great stay and strong wifi

door in dining room bangs loudly when used by staff noisy guests and kids running up and down the

complimentary drink! massive comfy bed, nice shower, good wifi

close to terminal 4, i was traveling by myself with two small kids

great gym!

it was a great place to stay, and we had a memorable vacation with our kids and grandkids

couldn t get a hold of room service or the front desk for a really long time

grand hotel, free parking, easy to find, good location, bed was so comfortable, room beautiful and grounds, air con

i got complimentary late check out as well

great full english breakfast

weekend breakfast doesn t start until 8am, nor does room service.

always over the years we felt genuinely very welcomed by all the reception, catering and bar staff

as we left early for our flight we did not have breakfast

the lighting in the bar and restaurant area is horrendous, bright white on bright white walls, no intimacy at all

staff were lovely spa facilities amazing decor beautiful

for us, it was perfect. the pool facilities are very relaxing.

tip even if you dont have kids book the family room double plus 2 single beds the room is huge so much space and you can use

beautiful park to walk through

went for wedding anniversary with kids

were amazing and i would like to make a special mention of the gentlemen looking after the parking and carrying bags to our room

breakfast is wonderful

of the hotel right on the river thames and across the road from hampton court palace, the breakfast and the views of the river from the breakfast room

free parking and wifi

the room service, shower, bed, breakfast

very reasonable bar prices and for food and efficient friendly staff

karolina was very helpful and helped us with our request for an early check in

location, nice bar and food, really good breakfast, secure carpark handy for work vans

used their gym and washing facilities during our stay

kids friendly location

the gym was good for an airport hotel!!!

location next to the tube, they allow early check in for 10 pounds

the restaurant and bar area were nice to relax in upon our return

family room was excellent and the kids particularly enjoyed the ‘toy box’ that was in the room too

breakfast bar service

staff came and served you if you wanted a drink or dessert, instead of keep having to go to the bar yourself

but the best thing was the little box for the kids - books, crayons, toys, games and mini marshmallows for their hot chocolate - that puts the

room service was convenient

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and adjoining restaurant, towels and coffee making facilities, ideal for my stay and

old and very dirty the common areas it doesn t have a lift and the stairs that we come from the parking were very uncomfortable dirty and made by iron i traveled with two children and my father

nice bar and quiet sunny back garden

the bar and restaurant were excellent great food and great friendly company

free parking. restaurant on site. shower good, bed comfortable, way check in

convenient and secure parking

persistent logon screen of the wifi

the staff were lovely, bar was good, room was great, bottle of water made all the difference.

the room was lovely and really nice having snacks and a mini bar but very pricey.

location good for accessing golf.

on others reviews we weren't expecting much of this place but actually there was ample parking, tea and coffee provided and the bathrooms were clean so couldn't really ask for much more

no cutlery, bin and the kettle was really dirty but i went down to the bar and was assisted immediately which i

lots of parking fairly quiet once the pub emptied out.

they give you wifi password but wifi not accessible in living area

also we had no wifi there

the parking was free too which is always an added bonus

location was great for twickenham and with parking

e booked).

30 minutes to get a key, standing at the bar with my suitcase

bar and courtyard for dinner and beers

the food from room service was excellent

wifi for my sister not good

the gym had everything ywe needed

the rooms are very convenient and the bar upstairs has great views over the runway

was smooth and friendly, and the room service was excellent throughout our stay

location for a sandown park event, plenty of free parking and free wifi without a complicated registration process

location was really nice. parking and easy to drive to.

easy to find, great location next to the racecourse with safe car parking. all round agreable.

could not fault anything, handy for rail connection, parking.

plenty of parking, helpful, cheerful staff, good mattress

room service was poor - no one collected my card so i had to phone for it - no pastries, no spoon

menu for room service, which was a shame

tried to order room service but no one answered phone

the food is amazing, and full restaurant menu is available as part of room service which is great

the bathroom was good, as was the wifi

the best part is parking is free

everything was ok apart from being asked to pay for the pet. early check in was great.

morning we had to face a really crowded breakfast

tv are without wifi i cannot do screen mirroring

sory, i had not time for breakfast.

room had a towel and a bar of soap for each of the max-3 occupants, and a small flat-screen tv

requested a takeaway breakfast as had to leave early, staff forgot the second morning.

twin room was perfect - nice bar area and breakfast was great.

very nice room. nice outside bar area and very pleasant staff.

cluding a jar of fresh brownies); drinks/snacks in the bar were delicious; room service was prompt, efficient and very tasty

secure car parking

the bar is busy, the noise can be a bit much as everyone is talking loudly

bed uncomfortable. wifi unattainable in the room

for guests who are staying, the albert arms offer a complimentary drink at the bar which was a very kind gesture and much appreciated

wifi was great too

wifi did not work. breakfast not available at present.

the room was really small. couldn t connect to hotel wifi.

were helpful as we had our flight cancelled and they assisted us with early check in

no free bottle water, we arrived at 11:45pm with two kids and carrying 5 large cases and 4 big hand carry bags but staff not helping us, all by

location! perfect for getting to an early flight with little kids

free wifi was working flawlessly

facing river, facing town and there is room service

the noise from kids using the place as a playground is unreal

me that i should have already checked out when i had an agreement with reception i could have a late check out

good, free parking in large car park adjacent river, good wifi reception, food simple but tasty

price, kids playing in the corridor, people wandering around having loud conversations in the early hours

wifi connection for me in the room was not great, but usable

ample parking and good selection of food at breakfast

staff were very friendly and helpful and they saved me a free parking spot

rooms with tea/coffee, fresh milk in the mini bar, tv and free wifi

everything you need for your comfort was provided, coffee machine, snacks and mini bar

i had issues with the wifi (with my macbook) (-)wifi (-)couldn t get any wifi. the log in code wouldn t enable us to get access. (-)room 5 has bad wifi (+) effective free wifi (-)noise from the pub, wifi was unstable. (-) also, the wifi didn't work in my room (-)the wifi was not working and breakfast was not offered. nothing else to complain about. (-)lack of places to hang clothes & very poor wifi connectivity (-)no wifi, room wasn't clean at time of arrival.

the restaurant and bar downstairs were fun

the bar staff were first class we will be returning hopefully in september

location was spot-on and the bar was beautifully well stocked with fine spirits and beers

food in bar very good

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

arrived earlier than the schedule and they offered me an early check in after a simple call

clean and great parking

the tv has netflix, i player smart tv's, free wifi

was a huge bonus, rooms were very clean and the use of kitchen facilities was very helpful

minor inconvenience, wifi was a bit spotty at times

having on site parking for a plus point as i did not have to look any further

lovely hidden gem with a bar downstairs to relax highly recommended

he politely and diligently responded to my requests for room service

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for bringing it in

was very bad to much money for the room and not really friendly as i never got proper room service the worse hotel i have ever stayed at in my life and i like to go to hotels for short

neat and clean. good room service. close to public transport

bar and restaurant all good and it was only 30 minute walk to twickenham and only 3 minute walk

was no room service

pool

my room had poor wifi connection. to make it even worst the lte signal was very low.

just that the spa was closed.

mandeep was super helpful at the front desk with check in and early check in

bath road close to hounslow market and family rooms are good enough to accomodate 2 adults and 2 kids

they have kept our luggage as well safely because i reached early

there is a bar that works till 10 pm, also they had instant coffee and tea in the room, no fridge

thank you :) *** i must mention the wifi was very good & free

good safe parking

is amazing, great restaurant downstairs, big parking

parking was tight, get there early.

problem parking later in evening since h&s is a popular local as well

being without wifi caused some issues: the hotel offers

the staff couldn't do enough, explained the parking and the details of the spa/pool which was close by

everything including the spa facilities

all bar and catering staff excellent ud83dudc4d

gym access in particular was outstanding

the bar and room service close very early

very cool vibe and games were great for the kids

the games for the kids on the evening and the breakfast was fresh tasty and had something for everyone in the family

gym is huge, room was very clean and it looked great and new

late in the day and may be this being close to airport, some flexibility should be provided for early check in at a price

room was great, couch was already set up as a bed for our kids

items to the bf menu would be great

plenty of free parking space

wifi was very reliable, which meant i could work during the evening / early morning

water tipped over on to bathroom floor ordered breakfast for room service - coffee was cold and way too strong - couldn't drink it i think the words 'luxury'

breakfast was goon on a morning and location for our trip was very good as we attended the golf at wentworth estate which was a 15 minute taxi ride away

the lady behind the bar was very polite and helpful when collecting keys etc

tha beds very comfy and the girl behind the bar very nice and pretty

the lady behind the bar was kind and helpful

it was clean and comfortable. the staff were friendly and the bar had a great choice of beers.

cute and the bar down straits had a lovely dog to cuddle

waste, broken toilet, drilling in adjacent room, only 1 bath towel insufficient tea biscuits no wifi for 24 hrs moved room, much better but one bedside light didn't work

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no view of any type

the playground for kids are amazing, with very thoughtful soft mat under

the indoor swimming pool is highly relax for family with kids

of choice on menu in restaurant and bar, but quality really good

breakfast was absolutely scrumptious

great wifi

we requested a late check out and got it free of charge

no room service

downstairs bar is so cute and the lobby has a good

my pint of simple lime and soda at the hotel bar cost me 5 or 6, a bit pricey for my liking.

staff at reception and room service were friendly and helpful

although we didn't use it, liked the late check out option

room service is delicious, and you re even given a complimentary bottle of water

the staff in the bar were very attentive and keen to please

station in front of hotel/ nice bar restaurant on top floor with terrace and view on airfield/ efficient and friendly

gym is too small for me but would be sufficient for most

r a fee)

availability of gym with some latest equipment but not so many was good enough for keeping our routine exercise

great location - great rooms with great views, comfortable beds and a great bar on the roof.

great location near heathrow. stayed one night and was great. food on site and bar was handy.

wifi was an extra charge in the room, parking was an extra charge too

was very comfortable and the hotel had a great bar and restaurant

comfortable beds, clean, the staff were very friendly, the food was really really good, room service was perfect

i love the pool and staff

superb quality, staff very helpful, speedy room service and sauna/ jacuzzi area included

this was particularly inconvenient when ordering room service

the room was very comfortable and the breakfast was excellent with really friendly staff

was an overstay on the way back from a trip, we had 3 kids, and was comfortable.

slow wifi

evening meal in restaurant a bir disappointing, will try the bar next time.

comfortable beds, good shower and good wifi

got early check in which was much appreciated

kids friendly

mpared to america

i had a drink in the bar as i arrived late, and again staff was friendly

a wonderful short stay really all staff were amazing from early check in to rooms and more all lovely people cant thank them enough

location. price. bar and restaurant.

friendly staff, good cooked breakfast

were great and tried to accommodate an early check in however no rooms were available

late check out ihg rewards nice walk into

the only reason i have given a 9 is as we cannot use the gym facility due to covid and i would of used it

liked the mini gym - more hotels should have one - i can then tuck into a breakfast knowing i've had some exercise

did not use wifi

wifi was bad

the 2 young staff serving at the bar and karen looked after my drinks and orders

i thought breakfast buffett was a bit poor expected more cereals for kids

character building, plenty of secure parking

i thought breakfast buffett was a bit poor expected more cereals for kids

the whole family came for a delicious meal, with a great kids menu

if you wanna stay somewhere near airport and the family room makes it easier for us with 2 young kids

limited options for dining with kids and pricey.

spa not worth the visit, pool and sauna only.

i used the gym and the heated pool which was warm

thanks so much elena, all the other staff members were fantastic from the spa team, reception, restaurant, to the bar

took great care of my kids and i during this peculiar season

very nice breakfast

the wifi was excellent and the breakfast really good and plenty of it.

clean and room service was good

4 hours from lincoln with 2 kids, couldn’t even be greeted with a smile

it was the absolute perfect place to rest, and really late check out time

allowed early check in after a delayed and difficult long haul

late check out was available if needed which suited me as had evening flight the next day

unfortunately room service is limited to pepperoni pizza, tuna sandwich and cheese cake plus 6 per plate

room, very comfortable bed, good wifi, big shower, friendly staff and easy to get to from the airport, close to a shop as

we were given a late check out free of charge lovely breakfast

staff were great with the kids and the breakfast was well cooked and endless

very good breakfast very good gym

clean rooms and gym.

roomy, modern, clean . good room service fishnchips beer. friendly

in holiday inn bar which is affiliated to the hotel are way too high - as much as it is london these prices need

breakfast, early check in and free coupons for drinks

the wifi was dodgy too, kept on going on and off

the room service wasn t available as it usually is which was disappointing

then she forgot to give me the wifi code and just laughed about it

hotel isn't kids friendly and the first desk workers aren't pleasant

staff were not wearing masks and there were kids running around the adult bar

we ordered room service and it was delicious

free wifi

the gym was small with limited accessories but one can make it work

room service was expensive and not good quality

3) good overnight facilities and a gym

grapefruit in the breakfast buffet was fizzy!

room service menu was great, however a variety should be considered.

room service breakfast was 20 mins late

great experience using the gym as had room to my self for an hour

good gym and nice hotel room with a bath which i was happy about

i enjoyed room service, food very tasty and fresh

fact that dirty room service trays and contents remained outside rooms for most of the day

nice staff and room small gym

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

wifi was shocking in room 307 so had to tether to my phone.

extra comfy beds, beautiful decor throughout and fantastic food at bar and restaurant

gym

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the back of the hotel is not screened off so you

room was immaculate, comfortable bed, had a very good wifi signal, close to heathrow airport and excellent value for money

the check-in is at 10am but you can request a late check out

easy check in very friendly staff bus right to the door of hotel great wifi well priced

compact room, spotlessly clean, free wifi

value, clean, free wifi and good connection

the cost for a swim or use of the spa area

very continent, my wife and kids stay there every time they travel as they are used to it and get a good sleep

we had hoped for croissants for the kids

the flexibility of the spa staff is definitely improvable.

we had an amazing stay. the breakfast package is a definite must!

bar area loads of tv screens for sport room lovely and clean food was stunning breakfast was spot

patchy wifi

property was easy to find and had access to buses and free parking

they arranged for early check in for me

lovely, friendly staff & free parking if required

we were allowed an early check in and we had to be somewhere in the early evening

beautiful room and hotel! great breakfast and great bar too.

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

the bar and breakfast area are beautifully decorated and the room was wonderful

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

the wifi signal was good but you had to sign in every time you switched on a device which was a little

the mini bar was very well stocked

convenient parking

may be less noise in the bar area.

comfortable bed, good wifi

they allowed a little late check out if you need it really

the most comfortable i have ever had anywhere, breakfast room overlooked the runway as did the bar

a little worn, but my kids loved it and the restaurant

easy to access early breakfast option room service

clean space pod system to lhr early breakfast room service

wifi is limited to 45 minutes and only available in the hotel lounge

gym facility could have been cleaner

room service man was friendly, helpful and chatty

to call room service for over half an hour, no answer

good choice of restaurant or bar food

staff were friendly and made us feel very welcome. had drinks in the bar with locals.

bar staff friendly and helpful, good pool table too

the wifi worked after the router had been rebooted

pleasant & comfortable room, but i did feel quite isolated, as access to the public

you get what are you paying for. wifi was good and free.

i thoroughly recommend trying the thai food from the bar downstairs

rooms were clean well arranged and had many extras, free wifi with good speed, staff couldn t do enough for us they were friendly and kind to the children

tidy, private bathroom was across the hall, staff were amazing, great thai food and a continental breakfast is included in the price,, was also a great price for london

great food friendly pub would highly recommend breakfast was fantastic thankyou

perfect location for twickenham stadium. good breakfast. nice, friendly staff.

i liked the location and wifi which was fast

unclean and bad smelling, hot water is not coming continuously, wifi is very week signal which is drop regularly

wifi works well

brackfast, wifi

wifi is mediocre at best

very clean, lots of parking and pool/gym are great.

great just what we needed for the night good money for value and the bar staff were so helpful they booked us a taxi for where we need to do and was so helpful , i ve

outside my door until late hours have to go through a sticky smelly pub to get to the rooms no wifi was too scared to use the

parking

cheap price with free parking near heathrow airport

wifi kept dropping in and out

the staff were very helpful and they provided good bar meals

great location. comfortable bar and dining area.

my hair dryer did not work & i used the one in my kids

wifi was not super fast. lights in passage above room didn't work.