pool area need updating.. but it was still ok.

m) for making our family birthday celebration so unique and special

the smart tv, free wifi, friendly staff

room service was only 4 charge

pains to make sure there was enough food my vegetarian gluten intolerant daughter could have for breakfast

grateful for the later check-out and free parking

have breakfast but the whole experience was thoroughly enjoyed clean and the staff were very

stronger wifi signal. most locations now have average strength vs really good coverage.

very clean, great staff, plenty of parking and great food

booked the hotel as we wee attending a wedding nearby and requested an early check in

the bar area was full of character and the food tasty and portions very large

lovely balcony and minimal noise, even though bar and beer garden in close proximity

location, boys manning bar handled it very well from busy to very busy at times and still managed to find us a taxi,

bar food great, lovely location & plenty of parking

breakfast was good

staff, free wifi and great breakfast options

location was beautiful, though parking was a bit dificult to find

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and my partner went

and bar location right next to the river for walk and run cozy atmosphere great area to get away and

parking a few streets away

had beef sarnies) are exceptional

parking facilities, but lived in england before, so wasn't surprised.

in addition i was disappointed that even though room service was available, when i wanted a full english breakfast to be brought

had a meal in the bar area and the food was excellent

excellent - can t complain for the price inc free parking

parking large car park next to hotel with plenty spaces, no charge to park and easy access into and

comfortable beds and good bar and thai restaurant on site

free parking. restaurant on site. shower good, bed comfortable, way check in

good location with convenient on site parking

was no free wifi, breakfast or evening meal although all three are advertised on the

room service menu although limited due to the current situation was really good and food lovely

good wifi and parking

the room service, shower, bed, breakfast

the room is clean fresh and modern, no issues with the free wifi

the staff were friendly, the wifi signal was superb.

early check in after overnight red eye was exceptional by the hotel

parking was tight, get there early.

best hotel ever. great food and bar as well. will always return when travelling to london area.

lack of parking.

into the secure car parking took longer than it should but, then again, it is secure, and it was 5pm on a friday in

no wifi signal only available in the pub, only 1 coat hanger in wardrobe

location convenient for sandown park. relatively quiet location. decent bar meals if we wished.

wifi was great too

the wifi didn t work - apparently there was a system problem with the supplier

there was a celebration in the bar but it didn't bother us, just added to a great evening

parking facilities poor

free parking

tra cost), fresh milk which as a tea drinker was welcome

didn't take anything, honestly :)

the honesty bar was a very nice touch

wifi was free but internet connection either non existent or very poor

for me with my stick) to the high street with shops and restaurants plus loads of on site parking including disabled parking

lovely warm welcome, good size room with tv and free wifi, free parking

but please improve your location instructions as sat nav took us to golf course

great parking and friendly staff.

the lady behind the bar was very polite and helpful when collecting keys etc

the beer was good and the food in the bar was really really good - i was not expecting indian and lebanese food of that standard cooked

however, with all the eateries around and the fact that you can bring carry out into the bar area, this is not an issue

the free wifi didn t have a code in the room

towels shampoo soap available kettle tea milk biscuits etc free wifi and parking

you couldn t use the spa on the day of checkout.

great view which the kids

no room service after 9

breakfast was superb and the parking was good value, and there was a free 24 hours gym

gym

the staff were lovely, bar was good, room was great, bottle of water made all the difference.

the room was lovely and really nice having snacks and a mini bar but very pricey.

lots of space for parking

helpful and friendly staff, really good food and plenty of parking.

wifi connection was average, could not login on the second day. bathrooms are bit tired.

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

excellent wifi

nice that there s a bar too and noticed there was room service for breakfast in bed

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

had room service too for dinner

parking free and plentiful

bed extremely comfortable and fantastic breakfast

wifi was hit and miss, parking not great

was wonderful inside the hotel and on the outside area where bar is

parking not guaranteed was a little worrying before we arrived but staff went out if their way to

we loved the bar and restaurant

breakfast is wonderful

gym open 24/7! ud83dude42 breakfast fantastic. great location.

e was training) was very good and helped us greatly by sorting a very early check in as we had arrived on the first flight from edinburgh so appreciated being able to

breakfast was a bit pricey but there was plenty of choice and no rush to finish

gym was not open

member who checked us in

friendly staff, clean, great bar with brilliant choice of food,secure car park, would definitely come back

location was spot-on and the bar was beautifully well stocked with fine spirits and beers

lovely atmosphere in the bar

great location with parking

lovely lady behind bar was so friendly and helpful

free parking free wifi food a little expensive but offset by the price of the rooms

late check out time of 11am

friendly and offered impeccable service, ,room was clean and spacious and there was ample parking

plenty of parking

convenient parking

on arrival pm, on 28th head waiter at breakfast on 29th was efficient and exceptional at a busy time

the gym was nice

i had a 12 late check out arranged and a do not disturb on the door and still came in before 11

shame there was no room service for breakfast

friendly obliging staff: we were given a late check out without any hassle

from reception staff; large bedroom and bathroom; free on-site parking; proximity to teddington high

struggled with the wifi but believe this is due for upgrade

family room was excellent and the kids particularly enjoyed the toy box that was in the room too

nice little touch with the borrow box of books and games for the kids, fresh milk in the fridge and great food at the pub

i called for room service they charged 2,50 even for ice

cleanliness, tea/coffee facilities in room, en suite. free wifi

parking can be a nightmare

location is across from the railway station into london, the hotel offers free car parking

comfy bed ,could not get wifi but could have been my laptop

plus free wifi and really lovely staff

requested late check out until 1pm

it s not she said there is room service

me that i should have already checked out when i had an agreement with reception i could have a late check out

working wifi and tv

good, free parking in large car park adjacent river, good wifi reception, food simple but tasty

didn't use the wifi. liked the coffee machine in the room,

great location - with free parking, it was then really quick and easy to get on the train

wifi is a little temperamental

wifi seemed a bit hit or miss. but we were out most of the time so didn't really matter to us.

but i called room service and they brought everything we needed straight away

we wanted to be on site for early check in

front of house staff as well as room service

lovely stay convenient to airport, sauna was great as was late check out

having to pay for wifi

nice hotel and great proximity to the airport. good bar and restaurant onsite

the hotel has so much to offer, spa , gym, beautiful grounds, bar, restaurant, coffee

comfortable and the kids like the room and comfort of the bed

the room was very tidy and clean, and the breakfast was plentiful and tasty

s there a laundry service available or a laundromat nearby? i forgot to ask!

had a late check out but this didn t seem to be conveyed to housekeeping as they kept knocking on the

couldn t connect to wifi, we had a few power cuts throughout the night and woke up in a cold room and had to have a

interiors was quite fun the mini arcade and the splash pool was a hit with my kids and obviously the close proximity to the theme park

so well themed, in all areas not just the rooms. staff helpful and great with kids.

rooms comfy beds theme hotel fun for kids food excellent easy close free parking good value for

wifi connection good

location restaurant has huge kids meals

i also ordered room service one night for dinner and it, too, was very good arriving faster than the time estimate

meant to feature a gym but i noticed some equipments aren t working so i did not end up doing my gym routine

the whole ambience of the lobby and bar areas was great and was decorated for the christmas period

everything, including dinner and breakfast

very noisy laundry room near our room, this noise continued all through the night.

lots of parking and family friendly

free wifi

easy check in lovely breakfast and good location

the breakfast bar had a good selection, also a good selection of cooked food on offer, breakfast was lovely

children love the indoor soft play area, kids swimming pool and the outdoor playground

location is good, breakfast is nice and the free parking is a bonus

appreciated the room service and the parking

lots of things to do, excellent room service and amazing building!

comfy beds, great leisure facilities, fab location ,super atmosphere, table tennis

big and comfortable, room quiet

wifi didn't work second visit...view not good lovely private uninterrupted stay

lovely atmosphere in the bar area

the bar staff make mean smoothies and the breakfast was hot and fresh

shower was huge in the wall - exactly as it should be - staff very pleasant - iron in the room - wifi

reception staff gave a very early check in

the bathroom was good, as was the wifi

room service was poor - no one collected my card so i had to phone for it - no pastries, no spoon

to order room service you first have to download an app onto your phone

wifi worked well

good location for heathrow. bed very comfy and linen clean. free parking. good value.

very friendly bar staff and helpful

plenty of parking

lots of parking fairly quiet once the pub emptied out.

of parking, and really close to heathrow, bed linen crispy clean

we were very close to the aairport and the kids loved watching the planes fly over from our room

addition of swimming pool spa and gym is

breakfast was very good value

the kids room was smells bad

after calling to order room service for breakfast, i could not get a hold of the restaurant staff for 45 minutes

our room was next to the gym so when people were using the treadmill, it thumped in our room.

r room was next to it) and the build of dust and mildew in the lamps was horrific, we left

parking could be an issue as it is at a motorway services

the gym needs to be improved with a better/more vast range of equipment

gym was closed due to the covid-19 situation but was understandable

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

the bar and breakfast area are beautifully decorated and the room was wonderful

the staff were incredibly accommodating from an early check in through to the evening close down

watching the river with a bottle of red and lovely bar snacks

as we only had one night stay at the pub and they had limited car parking obviously

friendly member of staff and free parking was good

parking was on the street, with a permit provided by the pub, i think they save the parking on the

behind the bar was absolutely lovely showed us our room and was incredibly welcoming

bar and courtyard for dinner and beers

kids friendly location

friendly, helpful and understanding staff (with kids always difficult to find right rooms & booking didn't go as we had hoped

the gym was good for an airport hotel!!!

coffee bar didn t open until 6 or 7am, which seemed a little late for being an airport hotel

gym or swimming pool

facilities were exceptional- the gym and spa the staff were amazing- we were always greeted with the biggest

very family friendly - the kids particularly loved the little play teepee in the room

kids facilities are amazing, and i can't wait to bring mine here, and there are kids clubs and a

room was superb as was the breakfast, gym and spa ... fautless !

very family friendly - the kids particularly loved the little play teepee in the room

comfortable room, nice bar and seating areas. buffet breakfast.

same as room service

everything including the spa facilities

the little downside was the swimming pool as it is not a part of the hotel itself but they looked after our requirements

the facilities were clean, the gym was amazing with hair dryer and straighteners, and spa facilities and good equipment

that room service is limited choice

clean & tidy & also had a guest laundry

late check out was helpful

the food from room service was excellent

guest laundry facilities available. good bathroom amenities & shower.

the staff on breakfast was also very helpful and great, especially i want to thanks to miss selvia , she was

room had a towel and a bar of soap for each of the max-3 occupants, and a small flat-screen tv

should give favor for late check out they should not ask to pay 10/hour

receptionist did not had any information about early check in even after paying and booking room from a day before so that we have room to sleep

ould you opt for it / or if you pay for breakfast on the day) is delicious, with a lot

the room was really small. couldn t connect to hotel wifi.

wifi was shocking and actually had to use the non-secure airport wifi

had to pay extra 20 for early check in as no where to leave suitcases

walls were thin, could hear family with small kids in next room

difficult to get onto wifi-annoying

the best part is parking is free

very slow wifi

safe to secure valuables the property was spotlessly clean with the added bonus of the use of the kitchen and dining area the high street was very close and the location

wifi was good

access great parking very helpful and friendly staff, room very clean nice bathroom just a nice place to stay i

clean, cozy, peaceful. friendly staff and lovely kitchen with a veranda. felt like home!

wifi code displayed in the room - had to ask at reception

neat and clean. good room service. close to public transport

couldn't log in to the wifi.

this place all the time always super clean, always good wifi and staff always really

well appointed room, good wifi

the massage, the pool, the receptionist, the sauna, the jacuzzi, they were all splendid

gym and swimming pool with saunas

paid for late check out and cleaners tried to let themselves into our room whilst we were in bed

just that the spa was closed.

the room and spa facilities were excellent.

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

arrived earlier than the schedule and they offered me an early check in after a simple call

noisy kids running up and down the hallway during the evening

ids running round till all hours )dreadful lifts , lack of electrical sockets

location/ convenience after getting off flight late in the evening with 3 young kids.

thank you :) *** i must mention the wifi was very good & free

there is a bar that works till 10 pm, also they had instant coffee and tea in the room, no fridge

om 42) didn't get wifi at the desk but the other side of the room was fine, maybe something to do with the really

my room although close to reception

the wifi was good which was useful

the location was going down to visit family and take the kids to a bonfire turns out we were right across from the event so location was

the night, the restaurant was fully booked, but we were given the bar menu

modern and funky with games for the kids large and small, bar, lots different interesting seating areas and super easy for rental car

the games for the kids on the evening and the breakfast was fresh tasty and had something for everyone in the family

late in the day and may be this being close to airport, some flexibility should be provided for early check in at a price

was exactly as we would appreciate as a couple without a child, yet also very accommodating for kids, so we enjoyed both worlds and didn't need to compromise on anything

all really friendly and helpful, the location is great, we needed to work during the day and the wifi was good with plenty of seating and plugs in the main lobby to work, highly recommend and was

downstairs bar is so cute and the lobby has a good

not applicable. early check in at lhr soe skipped breakfast

we love the hotel and the breakfast

we requested a late check out and got it free of charge

silver status perks late check out

everyone in the bar

great location staff brilliant bar very nice

easy access, free parking, good location

excellent location for me and parking, although public was close by & off the road

aff and patrons) are friendly, chatty and welcoming

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal

wifi wasn't working in our room the night we stayed so we went down to the bar and did our online

early check in.

wifi, bar facilities, flight information, central location.

supposed to be 24hr room service oh sandwich and ice

location perfect for early check in at heathrow

r a fee)

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

small but sufficient gym open 24hrs

available facilities including gym, reception and early check in

cleanliness, excellent gym facilities, great breakfast buffet and friendly and helpful staff.

and our older teen kids) in one room

spacious room, good wifi, good restaurant and very nice and receptive staff

room was comfortable and the kids loved every bit of our 3 night stay especially the smart tv

the rooms were spacious and for kids the pool was great

the kids are so happy especially they set up the room as a mini surprise for my son's birthday

beautiful, comfortable and well located hotel, very good breakfast, fast and easy to connect wifi, friendly, polite and helpful staff

turned out the single bed was meant for kids under 12 years oldand my daughter is an adjlt if 20 years old

wifi - i booked this hotel as i had a webex meeting before a flight from terminal 2

limited options for kids on both the breakfast and dinner menu.

the wait person at the bar returned my pashmina shawl to my room after i left

bistro bar with excellent food

i liked that there was decent prompt 24 hr room service and the hotel is convenient to heathrow

staff were very accommodating to my request for both early check in on one booking and also a late check out on my booking one week later

enjoyed drinks at the bar where it was a nice and ambient

staff were super accommodating for an early check in, and couldn t be more helpful in sorting things out for us after we d travelled

amazing front office the bar the connectivity the room

good breakfast available

staff are friendly they even let early check in when room is already available

location. price. bar and restaurant.

excellent with room service that is efficient breakfast offering general store items for back up spa was

clean modern comfortable beds nice spa excellent staff

breakfast was fabulous

exercise room

very responsive to email i sent prior to arrival to request early check in

excellent gym facilities and pleasant atmosphere in bar with excellent staff

fast wifi

staff were not overly friendly and there were limited dinner options for kids.

i particularly liked their late check out deal

asked for an early check in and late check out due to flight changes and the hotel didn t charge us any extra

room was spacious and bunk bed for the kids was really good solution

i used the gym and the heated pool which was warm

the breakfast offered a good variety of choice and definitely set you up for the day

lovely food in bar and restaurant, reasonable prices

nice staff. the bed was comfy. near to the airport. the breakfast was lovely.

double windows keep all noise out and black out curtains are great pool sauna and steam and gym are also fab

restaurant food was not fantastic. both dinner and breakfast was not very nice.

closed to the public as there were xmas parties as that was one reason i booked the hotel but the bar did serve food and off of the same menu so it all worked out ok

i think this was an unusual situation with young kids out of

with kids in the car after a long flight, and it being late night we had to pay a lot extra for an

great on site bar and

i appreciate that kids eat free, and there is a couple restaurant options

very helpful as i was traveling with my elderly grandparents and young kids

very good breakfast very good gym

room service was fantastic and quick

decent restaurants and bar next door and room service from the restaurant

reception and room service hardly picked up when called from the room

clean, comfortable and delicious breakfast

the free coffee & gym were so good too

great breakfast and good size room

states 24 hour room service but when i called down at 1am apparently they didn t provide any room service which

the gym was small with limited accessories but one can make it work

room service was excellent and not pricey at all

early check in not allowed

staff were not wearing masks and there were kids running around the adult bar

friendly hotel, great location bring so near to richmond yet having free car parking

real ale at the bar as far as i could note

the bar staff were welcoming and customer focused. dinner was excellent.

staff, breakfast, price, and free parking

there are no tvs, so we took laptops, but the wifi was good so connectivity was no issue

we arrived late with 3 kids no room service or even crisps in

the swimming pool was heated like a hot tub

lovely old house great location just south of richmond park helpful, courteous staff delicious breakfast

breakfast was served quickly and was lovely, lots of choice too

beautiful surroundings, fab pool and gym