ut there is a pub next to the hotel)

comfortable stay with parking

parking, hot drinks available from vending machine when you include breakfast in your stay, staff

location, super convenient and loved the free onsite parking

easy parking

the only reason i have given a 9 is as we cannot use the gym facility due to covid and i would of used it

staff so polite plus a nice little gym, bar/bistro area very pleasant, good parking & location

breakfast not free.

wifi was awful

on arrival pm, on 28th head waiter at breakfast on 29th was efficient and exceptional at a busy time

cooked veg breakfast for me and also lots of other good breakfast choices

hotel was easy to get to, parking was good and the staff were amazing

spacious rooms and perfect theme for the kids, they loved there stay and room.

i called before staying and i was provided with information that room service was available however we had to collect

prices of drinks at bar were expensive, but we understand the area and where we are

didn't use the wifi. liked the coffee machine in the room,

being a pub/hotel, the bar ran out of several key ingredients for a cocktail, which was disappointing as this was for the

room service was free of charge and food exceptionally great

welcoming, clean, happy pleasant helpful staff, great bar and restaurant and location.

but i called room service and they brought everything we needed straight away

checked in late at night but still able to order room service

breakfast was great and room service

one thing that other guests may be less happy with would be the selection on the room service menu

shower was huge in the wall - exactly as it should be - staff very pleasant - iron in the room - wifi

just they don t have room service after certain hours.

we were allowed an early check in and we had to be somewhere in the early evening

watching the river with a bottle of red and lovely bar snacks

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

the bar and breakfast area are beautifully decorated and the room was wonderful

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

parking was good, lots of spaces

late check out time of 11am

lots of onsite parking and easy to locate

location, comfortable bed, wifi signal good

more parking should be reserved for hotel guests - only one space left when we arrived.

alot of noise from wedding party and kids running around

the wifi was not stable, all else was good

the kids absolutely loved the indoor pool, which added extra fun to our stay

the property itself very beautiful and parking is nice easy.

fantastic to be able to park onsite, and ample parking space available

a really delicious room service burger and the pastries at breakfast were great and really good butter too

breakfast could have been better, order was wrong twice but they did not charge us for it

the room and breakfast were very good. the location was excellent. staff were also very good

we ordered room service

we arrived in the evening, so choice of any room service was limited, apart from meals from main menu, needs a bit more choice

lots of parking

for me with my stick) to the high street with shops and restaurants plus loads of on site parking including disabled parking

plenty of car parking spaces

could not fault anything, handy for rail connection, parking.

location was excellent, room was quiet wifi was decent

room service was efficient and food tasted nice

kids ate free which was brilliant

loved the gym and the swimming pool highly recommend to anyone

so had plenty of room especially with kids

everything the kids want to stay and husband again

everything you need for your comfort was provided, coffee machine, snacks and mini bar

very good facilities, excellent food, friendly staff, free parking.

the restaurant food is superb, and the bar is

room was quiet noisy at night as the bar noise did travel but i used ear plugs but i still really like the property, room and location

didn't take anything, honestly :)

for guests who are staying, the albert arms offer a complimentary drink at the bar which was a very kind gesture and much appreciated

location convenient for sandown park. relatively quiet location. decent bar meals if we wished.

the room had excellent facilities including a good coffee machine, tv and wifi

room was clean, and the wifi worked

wifi was great too

quality of the wifi signal

laundry and breakfast with communal kitchen

plenty of breakfast if you want it

the self service breakfast kitchen could do with a little upgrade.

comfortable and clean. very friendly staff. large room. great wifi.

the playground for kids are amazing, with very thoughtful soft mat under

explained nothing about our stay ie where breakfast would be served, where key facilities were, wifi information, check out times; we were advised we would be staying in refurbished rooms in the

the facilities are great, especially for families the swimming pool was fantastic, and the soft play area kept the kids entertained and happy

which was very spacious and comfortable for our 3 night stay we enjoyed the use of the swimming pool the reception staff in that area were very helpful and welcoming the location was great a

appreciated the room service and the parking

also the location was great near the market, and a patk for the kids

kitchen wasn't very clean and also we stayed 7 nights and no one cleaned the room for so many days

breakfast was lovely, although each day i did have to explain i was a genius at booking

we definitely had to wash dirty laundry the moment we checked in

monotonous for those who stay longer, pancakes, muffins and waffles would have been nice for d kids

very comfortable, great breakfast, very modern and clean with great location

also staff member in the upstairs bar was away from the bar sitting casually on his mobile and keep me waiting for nearly 10 mins

which is a shame as i don't watch network cable, but i was able to watch on my tablet, as wifi was really good

wifi did not work at all

large comfy bed, clean linen and towels, large walk in shower, large flat screen tv and good free wifi

struggled with the wifi but believe this is due for upgrade

for the parkrun on saturday mornings, great location to be close to local restaurants and hotel parking is a huge

the phone in our room didn't seem to work and ordering room service was an ordeal, especially considering our wifi issues, as it has to be done through a

restaurant and bar area, comfortable rooms with lovely housekeeping staff

complimentary late check out

room service: one order of fish and chips, no drink: 25 pounds

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

friendly bar and dining area and excellent breakfast

and they had room service

wifi was unusable

they called us to the room at 11 am to tell us that we should check out at 11. slow wifi.

tv stopped working on night 2 and room service eggs benny maybe the worst i've ever had

convenient location, lovely room, friendly staff, lovely food and bar area.

i went to the bar and the lady there said i'd be able to order room service via the app

room service was lovely polite and helpful, so was reception staff

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

excellent wifi

many young kids running around breakfast room on saturday and sunday mornings

bed very comfy and breakfast very good a lot of choice and had a nice view of epsom down s

allowed us early check in

did not like the chairs in the room should have chairs like they have in the breakfast area for the breakfast as i could not sit on them as two low down for me as i have ostio

friendly helpful staff, clean, quiet facilities, good breakfast, lots of parking, lovely location next to racecourse

convenient and great car parking also

well located clean and comfortable hotel with free parking and free wifi in all areas

very good location with on site parking

you can eat it in your room or in the bar downstairs

wifi wasn't working properly, despite the reception staff rebooting the router

the location was perfect for where we needed to be, the parking secure and the hotel rooms excellent

location with parking was excellent

bar and restaurant excellent

decorated, close to pub and food, great room service, quiet rooms, excellent in room snacks, tea and coffee facilities, helpful friendly

wifi a bit flaky

fantastic location and great to have free underground parking.

room service was poor - no one collected my card so i had to phone for it - no pastries, no spoon

wifi is a little intermittent, needs a booster in the reception area otherwise you cannot receive

staff kindly gave me a late check out so i could rest a bit more

menu for room service, which was a shame

staff, ie: reception and bar staff

as a mom of two little kids every few months i stay in different hotel

we couldn't experience the pool as there were kids screaming in there, which i have no problem with but as we couldn't do anything else it was a

and everyone else i met from the reception to the room cleaning to the gym / spa maintenance were all welcoming and positive people

also the bar shut pretty early at half 10 was hoping it would be slightly later

the price included parking

central, clean, quiet. bar is just downstairs so perfect

real ale at the bar as far as i could note

there are no tvs, so we took laptops, but the wifi was good so connectivity was no issue

nice menu in the bar for dinner with lots of vegetarian options

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and adjoining restaurant, towels and coffee making facilities, ideal for my stay and

good location with convenient on site parking

lovely pub, plenty of parking, good for an overnight stay, friendly welcome

wifi available in rooms not organised at all, had to search for a vacant room unfriendly

nice bar and quiet sunny back garden

parking on the premises is great

the only downside or area or improvement would be wifi. everything else was wonderful.

accessing the wifi seemed cumbersome

rooms were lovely and clean, the bar and dining area were lovely too

staff, clean and tidy rooms, attention to details, plenty of space to park a car for free, good wifi, ect

very comfortable beds and good wifi, clean and well maintained

nice to see that they have added a bar although i didn't use it, a shame they have not got the restaurant up and running again

laundry rooms while serviceable, needed a tidy-up

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for your dirty clothing

bus to the metro, it will be more comfortable if you don't have a car, or just travelling with kids

was a bit dirty in the room, but for the money, with breakfast included and such great location, it's good enough

even gave ideas of what to do while in richmond, including organising a game of golf

pub very friendly breakfast delicious and plenty to eat

location, breakfast, free parking

big english breakfast nice surroundings and near richmond we are coming back

couldn't utilise the 'free' wifi for work, as it either kept dropping off, or wouldn't let me access any sites as it wasn't

good transport links to get you to kew gardens, hampton court palace etc nice size room, good wifi, comfortable bed

bar , service and standard of the room was all top notch

great location for getting around richmond. great bar and restaurant just below the rooms.

the wifi was slow and inconsistent, having failed a couple of times

good wifi, good parking m

the gentleman on reception was so helpful to assist me with an early check in

wifi connection receptionist was a little grumpy but that's not important breakfast was not

enutally)

no wifi in room and would pay extra for better breakfast but was not on offer.

was genuinely blown away by the long room hotel and bar

great pub nice room well looked after good parking

a bar and a hotel, nice atmosphere, kind people all around

hotel guests get a 10% discount at the bar which is great ud83dudc4d the food is great also

free parking brilliant

perfect central location with bonus of free parking

off road parking was a great help

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

friendly clean and available parking

the laundry that was supposed to be clean, smelt disgusting

lovely pub in a beautiful location. friendly helpful staff, nice breakfast & free parking

a rather forlorn track

did wonder where my sat nav was taking me) i arrived plenty of parking spaces a few steps to heave up my case

bar food great, lovely location & plenty of parking

initially felt like i was at the wrong place as the bar is located on the first floor and i expected to walk into a reception of some sort to check in

delicious room service meals

we were here for the harlequins rugby match, after the game we used the bar and had a freshly made pizza from their pizza oven which was fantastic

also liked the gym

lovely hotel, very clean and spacious, friendly and helpful reception staff, breakfast was good, would definitely stay here again

staff were so amazing, it was great to be able to use the pool, and the room itself was lovely with such a comfy bed

woman who was behind the bar greeted us, and showed us to the room and was there in the morning

parking not great

friendly and accommodating staff , colin was especially helpful at breakfast and the girls on the bar in the evening

parking.

none or very little car parking.

delicious room service food

wifi didn't work, the room was hot and the a/c didn't help either

decent room service menu with quick delivery

friendly staff, lovely room, great bar and

the staff at the hotel and bar where lovely and very helpful

the parking was free too which is always an added bonus

30 minutes to get a key, standing at the bar with my suitcase

parking was available

e booked).

parking was on the street, with a permit provided by the pub, i think they save the parking on the

clean and comfortable, loved the room service, great parking

staff - reception and waitresses breakfast very good selection of amenities in room - iron, laundry bag, coffee, teas etc

the convenience of having a restaurant and bar in the lobby was great

the breakfast was super nice

the breakfast was outstanding and the team was genuinely warm and helpful

the breakfast service was a little basic but sufficient.

every thing was very nice except the breakfast could been better

area is underwhelming and would have loved to get a cooked breakfast but continental is all they

no breakfast available as far as i could see.

the wifi was rubbish as well, in and out

shame pool shuts at 7pm until 8am for under 16s

clean comfortable facilities, wonderful staff, great gym and leisure centre, great bar

the spa area was really nice and clean this is a perfect getaway for couples or families or even for

slow wifi, noisy heater in room, had to turn it off and restaurant not open on a sunday evening.

wifi was poor. i had to use 4g

we ordered room service when we arrived we was quick to arrive and tasty

despite the room having a phone for room service, it wouldn't have been accessed from the bathroom since it's near the bed area

was no pen in the room to complete the card for room service

ordered dinner from room service and it was absolutely delicious

the bar is incredible. beautiful pub, my favorite part.

perfect location for twickenham stadium. good breakfast. nice, friendly staff.

e pastries were fantastic

no information sheet or folder giving information about meal times, wifi etc no chair in room

great bar on the ground floor

i thoroughly recommend trying the thai food from the bar downstairs

great european breakfast

onsite laundry facilities

kids running around the hallway, not enough hangers, light for bathroom was outside bathroom, lift

trouble connecting to wifi

we asked for early check in and parking and were very pleased to get both

parking was a bit of a challenge - weekends are fine but weekdays you will have to pay for parking

the parking is easier compare to other locations in london

initial problems with wifi, but sorted later

the tv didn t work but the secured wifi connection made up for it

i got the weaker wifi access which basically disconnected all the time and reception in the rooms outside is really

we ordered room service which was delicious (all done via the super cool young's on tap app) plus we enjoyed (+)room was not only beautiful, comfy and a nice size but the perks of room service and the mini bar facilities were excellent (+) flexible room service (+) we had room service which was easy to order via the app (-)room service, no fresh milk in morning, breakfast was bad cheap streaky bacon swimming in fat ,

the tea and coffee was complimentary at first - glad i didn't drink it as it was part of the mini bar and would

extremely friendly bar staff

i arrived at night and the staff kindly asked me if i had dinner and introduced the bar and restaurant to me

excellent wifi

price and from an ease of use, i would have expected the hotel to have easy and free access to wifi rather than expecting me to go through the process of joining the cloud, which i didn't

had give no it room away to some one else

kids loved it

phones linked to wifi but there was 'no connection'

had requested and early check in which was granted) but on arrival some one else had signed for our room

the wifi worked well and there was plenty of parking

no room service

costumer service, thank you rahem ;) good value for the money , good breakfast

parking and wifi

staff were incredibly helpful. wifi fast & rooms were spacious and clean.

they are flexible and allowed an early check in and late check out, which was very helpful

location, great bar breakfast was superb and the rooms had a very nice element of design and cleanliness

lovely walk in shower and bath. free room service for breakfast

great bar - great sleep - comfortable and clean

no room service - kitchen closes too early

breakfast there could have been more of the thick crusty bread available instead of sliced bread

great location, great car parking and lovely rooms

a great touch that santa came to the table to meet the kids

i got complimentary late check out as well

lounge bar could have been a little bit more upmarket however they are i'm the middle of a refurbishment

sofa bed for the kids was really uncomfortable.

breakfast gorgeous, frequently topped up, lots to choose from & hot

the breakfast was excellent. the rooms were lovely and fresh wifi good ovrr rtt

the wifi was faultless throughout our stay

interacted with the kids, showed an interest in us, could not do enough, was really chatty and welcoming

bar staff were equally very responsive

fact that there is no wifi and i couldn t open my window for fresh air

good service clean room yum breakfast

had to pay for wifi ud83dude12 had to pay for parking ud83dude12

the food and bar were lovely too

breakfast is good

room service was excellent

member of staff at reception made a really big effort to chat to my kids every time we went past reception and on our arrival, came and gave them a wee activity pack

spacious, clean, great reception, nice bar and lounge area

room had two large beds, but my kids are quite big now and both genders, so an option for separate beds would have been useful

room we had was well appointed with good tea and coffee in a kitchenette

we used the kitchenette for breakfast

excellent wifi

kitchen not very well equipped. stairs very steep and not very clean.

very strong and stable unlimited wifi tv with many freeview channels