lovely friendly staff great facilities we loved the pool and jacuzzi

everything- staff friendly, spa and gym facilities great , beds comfy and a very clean hotel.

lovely breakfast selection too

the breakfast was excellent with a very varied choice

the gym, pool, spa, and grounds were beautiful and well kept and we had fun using them all

a swimming pool was missing.

laundry was cleaned as communicated; very good

there s no swimming pool for the kids

restaurant and room service prices are extremely high.

30pm so had to have room service

last but not least the young man who worked behind the bar on both evenings, who served us our drinks with a huge smile and pleasant conversation - thank

electric went off as we were in the bar shortly after we arrived and we could not get served for an hour despite showing my room number

with a nespresso machine and coffee pods, rocky road, mini bar, dressing gowns, full sky tv, wifi and our favourite the

early check in after overnight red eye was exceptional by the hotel

best hotel ever. great food and bar as well. will always return when travelling to london area.

a lovely place to stay highly recommended we definitely stay again but wish there was a drinks bar

no noise at all, clean, efficient, friendly, great location, easy parking.

nice to have a small gym on site

parking could be an issue as it is at a motorway services

was so unclean and uncomfortable, the walls were super thin and we could hear people in the gym

wifi was a little suspect but got it sorted

old and very dirty the common areas it doesn t have a lift and the stairs that we come from the parking were very uncomfortable dirty and made by iron i traveled with two children and my father

good location with convenient on site parking

the bar and restaurant were excellent great food and great friendly company

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and adjoining restaurant, towels and coffee making facilities, ideal for my stay and

cooked breakfast was cold. ev charging should be charged to your stay and not to yet another app

was disappointing that some other guests took parking spaces designated for ev charging when they were not in an ev vehicle

have stopped serving the room service menu in the bar which is a shame - i love the burger on that menu, but don't want to

lounge bar could have been a little bit more upmarket however they are i'm the middle of a refurbishment

grand hotel, free parking, easy to find, good location, bed was so comfortable, room beautiful and grounds, air con

the room is clean fresh and modern, no issues with the free wifi

would have liked a mini fridge in the room and room service.

bar was friendly and the location was fabulous

one thing, we found an uncollected room service plate that was still left, there, outside our room door

always, good size room and prompt room service, good location and would like to thank all the staff, from reception to house keeping

wifi was excellent, wee kitchen with microwave and toaster was handy and cereal, bread, milk and

easy parking

comfortable bar area, good food and within easy walking distance to our evening venue

sprung matress and no wifi to room

the wifi and television were good

om 42) didn't get wifi at the desk but the other side of the room was fine, maybe something to do with the really

great location for visiting rhs wisley gardens. very helpful staff. ev charger on site.

most importantly, my dog was welcome in the bar by everybody from staff to other customers

had a big room in the ripley wing that was very comfortable and warm and the wifi worked well

good location, nearby pubs and restaurants, excellent wifi.

wifi was hit and miss

everyone in the bar

parking can be found off the main road at the rear by the park

wifi password on the leaflet didn t match so we had no wifi for the duration of our stay due to

poor wifi signal, door handle falling off, a lot of dust, not a hot shower

no smart tv and wifi

area seems very nice, the member of staff who greeted us was lovely and made sure my son had the wifi password

having to. leave the bar and go outside to get to my room

really quiet and i liked the bar too

wifi was good

had a meal in the bar area and the food was excellent

was in room 35 separate accommodation from the actual hotel the tv signal and wifi weren't the greatest and the double bed was a little firm to be honest but each to there own

food in the bar and in the restaurant couldn't be faulted

wifi access poor.

no wifi when i was there... i m sure it s fixed now

room was clean, and the wifi worked

for guests who are staying, the albert arms offer a complimentary drink at the bar which was a very kind gesture and much appreciated

the wifi didn t work - apparently there was a system problem with the supplier

wifi was great too

lovely clean bar & restaurant with very good staff

staff were very friendly and helpful and they saved me a free parking spot

parking ideal and super room

the restaurant food is superb, and the bar is

good location with on site free parking.

free parking

swimming pool for my children

early check in and extremely clean

the smart tv, free wifi, friendly staff

inside all the workers very lovely and caring this hotel should be a 5 star not 4 star me and my kids and partner we really enjoyed our stay we will come back

the gym, pool, sauna

the free wifi worked well

lovely and quiet, good wifi, comfortable bed, good breakfast .

lovely warm welcome, good size room with tv and free wifi, free parking

but please improve your location instructions as sat nav took us to golf course

easy to find, great location next to the racecourse with safe car parking. all round agreable.

free parking free wifi food a little expensive but offset by the price of the rooms

the mini bar was very well stocked

i had to choose something, it would be the wifi which wasn't good enough to work on my laptop

wifi - connection kept dropping in and out kept having to log back in multiply times, wasn't able

may be less noise in the bar area.

stayed for one night, food is amazing. beds very comfy. free sky and free wifi is always nice

check in staff, good free car parking, undercover, good room, nice bar, and menu free good wifi

parking

lovely location,clean modern room,nice property,free parking

comfortable, excellent wifi and spacious room

the pool was lovely and the gym, although small, well equipped

i didnt have time to use the gym and swim so next time

liked just about everything, lovely comfortable bedroom, great bar and restaurant and ease of parking

location, horses roaming in the fields, security gate to get into the hotel, loads of parking, bar and restaurant, lovely staff, 24hour reception

gym was good, did want to use the pool but time did not allow, will book here again for sure

the bar staff were very friendly and helpful and we had a very tasty evening meal

easy parking

bar staff were very friendly and helpful

bar food great, lovely location & plenty of parking

lovely breakfast

stay from start to finish, very polite and attentive staff, lovely breakfast , had some balloons put in room that i sent for my partners birthday and i was kept in

good tasty food available in the bar and restaurant

could eat that club sandwich every day); breakfast was equally delicious - great selection of fruits, cheeses etc and the cooked breakfast

room service was prompt, efficient and very tasty

superb cooked breakfast, fresh bakery

location was spot-on and the bar was beautifully well stocked with fine spirits and beers

the bar staff were first class we will be returning hopefully in september

parking was plenty at the back/side of the hotel

lovely lady behind bar was so friendly and helpful

friendly staff, clean, great bar with brilliant choice of food,secure car park, would definitely come back

no wifi in room. poor shower pressure.

street parking availible for free

wifi is annoying as you have to log in everytime with names and e-mail over and over again

t they added a standalone heater before)

hotel had on street unrestricted parking and was a 20 minute walk from the train station

do not provide room service at this time

wifi was terrible

private and secure parking which was a great plus and the food i ordered from room service was great

plenty of space parking lounge room..good food

nice hotel, loved the restaurant / bar and the large room. good breakfast too

tv with you plenty of channels, fast wifi, hairdryer

kids buffet choices were restricted to fish fingers and chicken nuggets

great staff, lovely room a good location and good gym facility

there was a gym but didn't use it as checked in around midnight and had to leave early

great from when we arrived to when we left always on hand if we needed anything, the food and the bar area was great

we arrived early, got a great parking place and our room was ready 2 hours early amazing rooms kids loved their separate area& the view over looked the

room was bright spacious and clean, comfortable bed. used steam room, sauna and swimming pool

i called before staying and i was provided with information that room service was available however we had to collect

couldn t get room service, everything was done via the app and we couldn t get a drink of tap water and the

great for kids so much to do. pool is fab. lovely breakfast. free parking also.

is a beautiful hotel located in a wonderful forest surrounded by trees and golf courses, it has great facilities especially for families with children, a swimming pool and a

loved that my kids and partner enjoyed the freedom of being able to do what they liked and i knew they was

love the indoor swimming pool

the spa facilities a great

made 4 50 year olds feel like school kids

all the staff in the breakfast area are great excellent service always smiling and coffee spot

i was advised of a tray charge of 4 which seemed excessive for room service

was wonderful inside the hotel and on the outside area where bar is

of the hotel right on the river thames and across the road from hampton court palace, the breakfast and the views of the river from the breakfast room

no problem with parking but imagine it could be difficult at busy times

excellent wifi

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

it was very clean convenient and with good facilities like a gym

we had to get room service at 10 pm

the only reason i have given a 9 is as we cannot use the gym facility due to covid and i would of used it

we had a room service meal which was delicious

on arrival pm, on 28th head waiter at breakfast on 29th was efficient and exceptional at a busy time

it was only on our last day that we learned the inn is the 2023 winner of the national pub & bar of the year awards, and it shows from the professional staff, to the delicious and

beautiful view of the church, cosy bar and excellent restaurant

wifi wasn't very good.

the pub itself is beautiful with a great restaurant and cosy bar space

simple, interior decor to bedrooms friendly and accomodating staff lovely olde english pub bar with fires- very

no curtains in the bathroom no room service

room service was great, free parking and facilities were amazing

was comfortable with good facilities and quality comfortable bed/linens chose not to have breakfast as we only wanted a croissant and tea

location. bar. wifi

good parking ability

great spa facilities, food and room was comfortable although very hot room.

wifi didn't work on the patio or very strong in the

spa and food

secure car parking such a bonus too

parking was easy and overall a really lovely place to stay

i had room service

i was upgraded to a room with a balcony and was given an late check out with no extra

tside), late check out, very nice bar area, airconditioned room and good parking facilities

we weren't warned in advance so was pretty inconvenient small kids

that the bar service was a little slow

good, free parking in large car park adjacent river, good wifi reception, food simple but tasty

the lovely magda on the bar was so kind to my son, teddy

the wifi had good signal in my room

having to pay extra for hotel parking, and wifi in the rooms

requested late check out until 1pm

friendly staff, quiet, clean, good wifi.

wifi, its free but doesnt work well, and 4g was intermittent

the hotel lacks facilities like pool, spa which would have made this luxurious

wifi did not work at all

choice for breakfast

great location for us to get to wentworth to watch the golf

the breakfast was great with a good selection the omelette's were really nice and big

very noisy laundry room near our room, this noise continued all through the night.

surrounding areas as its modestly priced, and you get a great experience for the money too with breakfast included with most rooms

good parking. nice room , breakfast and service.

wifi was a bit hit and miss

being a pub/hotel, the bar ran out of several key ingredients for a cocktail, which was disappointing as this was for the

breakfast was fantastic, the rooms were comfortable, the wifi was great for working at home, staff friendly, bushy park next door is ideal for exercising

the staff at the front desk, bar and restaurant are so lovely and happy to help, housekeeping staff were really friendly and the

i had to keep reminding myself it was a pub, but when kids are literally running around from 8pm, causing disruption for all guests and the staff

parking available

wifi is a bit hit and miss, mainly a miss for our stay.

but the best thing was the little box for the kids - books, crayons, toys, games and mini marshmallows for their hot chocolate - that puts the

just could not get consistent wifi.

family room, loved the bunk beds for the kids, nice touches for the family like top trumps game, books and marshmallows for the hot cocoa

very clean. lovely staff breakfast was lovely

were no mushrooms on the breakfast buffet and one morning there were a couple of uncontrollable kids running around at breakfast time

the kids had their own beds and there was enough space for us

i couldn t get the wifi but it was ok

it was lovely! from the room to the bar to the breakfast facilities

room service menu was great, however a variety should be considered.

room service was expensive and not good quality

called twice on the phone for room service to order food and nobody answered.

gym was perfect for me and breakfast excellent

wifi wasn't working

making facilities in the room - some rooms better than others as slowly being renovated - free wifi

poor wifi

friendly, easy check in and check out, parking, next to a pub!

rubbish wifi no restaurant as pub next door closed as no staff

the parking and wifi are very good. the staff are always excellent.

the staff in the restaurant and bar were also amazing, always friendly, attentive, and positive

great location and the bar prices were very reasonable

we went to the gym which offers many machines and sport equipment

of choice on menu in restaurant and bar, but quality really good

parking was a bit hit and miss as was shared with spa and could be very busy during the day

we were allowed an early check in and we had to be somewhere in the early evening

watching the river with a bottle of red and lovely bar snacks

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

the bar and breakfast area are beautifully decorated and the room was wonderful

was told room service for drinks would be 7, which seemed steep so went to

also no room service

the bar area was spacious and well controlled, great service and huge selection of drinks

the wifi could be better, i was not able to work properly, due to the weak signal.

wifi is not great and neither is the shower pressure, i'm sure both of these things can be

access - informal - clean room - excellent room service each day - bottled water plus biscuits on top of

the booklet in the room said to download the app to be able to order room service, this is so long winded at the best of times but to make matters worse once the app

room service

parking is good food is good bedrooms are good not much else to say it s all good

lovely bar area sat in front

the fireplace in the bar is a great place to sit in front of when chilly

poor wifi caused me serious problems.

hotel, restaurant and bar are good value

staff happy to let me have my dinner in my room and they don t technically offer room service but as i was travelling alone i didn t want to eat in the pub alone

wifi didn't always work in the room.

room was spacious, very clean and had all of the facilities we needed such as a hairdryer, mini bar and iron/board

spa products from evelyn & crabtree delightful

ich is offered on the hilton website but due to data issues we couldnt book

cleaner waking us up twice i asked for a late check out

i stayed for 2 nights with my husband and 3 young kids

room was beautiful we unfortunately didn t get to use the spa only due to limited time we had but the bar and restaurant was exceptional

even the bar tender was friendly and made us custom cocktails

stayed for 6 nights. first two nights no wifi

the wifi was very slow for some reason and so was not worth using.

great hotel and location but spa was closed

the breakfast selection was good, staff were attentive and brought tea

no breakfast included

the food was good in both restaurants and we enjoyed the bar in the evening

room service very expensive

everything, including dinner and breakfast

comfy bed, quiet sitcom, tasty breakfast, good wifi, usb by the bed

only the breakfast was cold

off a long air flight from western canada and the hotel allowed early check in

great stay and strong wifi

clean, good food and kids friendly

the gym looked good too

the pool was often unattended of staff and little kids with nappies (even though it was said

room noisy was on ground floor outside laundry with constant machinery noise.

we were also woken at 4:30am by the laundry delivery which made a lot of noise for about half an hour which scared our dog terribly

jacuzzi or steam room ,as out of action no bar food /room service for food on the sunday, we were not told by staff ,,so had to do without food ,we

tried to order room service but no one answered phone

wifi signal could have been a lot better in room 24

easy parking,a nd close to trains to central lond as well as walking along the richmond riverside

very nice rooms, clean, loads of parking space and free of charge

are no staff members to provide room service or help with luggage

late night music in bar below

that the bar is shut early but that s covid for you

one of the toilets, you could see right into through the window no towels provided, no wifi info provided, no way to access rooms after place closed, provided at check in, had to find it

uncomfortable bed, shower head broke off when turned on, wifi not available in room, when i checked in,the staff tried to get me to pay again even though i

very friendly bar staff and helpful

lovely spacious room with very comfortable bed. tea/coffee and water in room. good wifi and tv.

it also had good parking

bar and rooms with plenty of parking in close proximity to guildford and winkworth arboretum

hotel , extremely friendly staff xx excellent evening meal and breakfast x definitely

could have offered more cereal and fruit choices for breakfast

friendly member of staff and free parking was good

location was great for twickenham and with parking

parking was on the street, with a permit provided by the pub, i think they save the parking on the

the room was over the bar which was busy as we through but very little noise heard in the room and i was able to get to

expected for rooms above a working pub it was quite noisy with customers in the bar and music until the pub

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley which was open

after calling to order room service for breakfast, i could not get a hold of the restaurant staff for 45 minutes

lovely clean room , comfortable beds, very good breakfast

the wifi was fast and easy to connect with

as we left early for our flight we did not have breakfast