the wifi didn t work - apparently there was a system problem with the supplier

for guests who are staying, the albert arms offer a complimentary drink at the bar which was a very kind gesture and much appreciated

great location, quiet, comfy, friendly staff, early check in.

location convenient for sandown park. relatively quiet location. decent bar meals if we wished.

no wifi signal only available in the pub, only 1 coat hanger in wardrobe

wifi connection for me in the room was not great, but usable

parking is a little limited, wasn t an issue though as a member of staff moved their car to

the honesty bar was a very nice touch

room was quiet noisy at night as the bar noise did travel but i used ear plugs but i still really like the property, room and location

the room was lovely, parking easy

lovely and quiet, good wifi, comfortable bed, good breakfast .

easy to find, great location next to the racecourse with safe car parking. all round agreable.

location was really nice. parking and easy to drive to.

location was excellent, room was quiet wifi was decent

the wifi works well in all areas

old and very dirty the common areas it doesn t have a lift and the stairs that we come from the parking were very uncomfortable dirty and made by iron i traveled with two children and my father

wifi access in the bedroom was unavailable. access only available downstairs.

lovely pub, plenty of parking, good for an overnight stay, friendly welcome

staff were friendly, nice location, parking

bar area could do with a lick of paint but it s not untidy and almost adds to its charm in a way

wifi - connection kept dropping in and out kept having to log back in multiply times, wasn't able

location, excellent service, top quality rooms, excellent restaurant, off street parking, close to shops and

we didn't get to taste the bar but had an array of items in the room that we could purchase

friendly and offered impeccable service, ,room was clean and spacious and there was ample parking

wifi service was very poor. virtually non-existant,very frustrating.

m) for making our family birthday celebration so unique and special

ladies on the front desk were helpful when my key card to room stopped working and the breakfast server helped me find everything i needed

good pool and gym facilities

wifi connection could be better. tv apps dont work

requested early check in and they were very accommodating and helpful

room service i ordered was excellent, delivered beautifully and quickly

breakfast and eating facilities very

grand hotel, free parking, easy to find, good location, bed was so comfortable, room beautiful and grounds, air con

a couple of things to keep the kids entertained would ve been nice so parents can enjoy a drink or two

this was inconvenient but not a bar to access during our visit

lovely pub in a beautiful location. friendly helpful staff, nice breakfast & free parking

the bar area was full of character and the food tasty and portions very large

t help did arrive) checked in and shown to my

bar food great, lovely location & plenty of parking

lovely balcony and minimal noise, even though bar and beer garden in close proximity

had such a wonderful stay, the kids loved it

free parking

we loved everything, i wouldn’t recommend as a relaxing stay, it’s a kids dream!

couldn t get room service, everything was done via the app and we couldn t get a drink of tap water and the

did not try the restaurant food but breakfast was really nice

t they added a standalone heater before)

wifi could be better, especially as 5g is non-existent and 4g only received one bar

were very friendly, bar was lovely and cosy,room was really good , bed was comfortable, brekfast was excellent,

parking is hard to find a space around the pub

location was beautiful, though parking was a bit dificult to find

breakfast was also very good

fast free wifi room service food was big portions comfortable bed quiet & safe neighbourhood

room service chips great but bread was far from fresh so sandwich poor and not eaten

shame there was no room service for breakfast

had lunch, breakfast and room service dinner during our stay

parking is a little scares but the team at the hotel make it work the best they can!

wifi was hit and miss, parking not great

of the hotel right on the river thames and across the road from hampton court palace, the breakfast and the views of the river from the breakfast room

wifi wasn t good

parking was tight but i did get the last space in front of the hotel - i know i could have parked

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

excellent wifi

we only stayed one night as we were going to a function at the golf club nearby

breakfast was a bit pricey but there was plenty of choice and no rush to finish

friendly staff gym gardens comfortable bed

room service prices are steep

the option of well made porridge for breakfast.

the room service, shower, bed, breakfast

was worried it may have been noisy since there is a bar downstairs but it was not noisy at all

would have liked a mini fridge in the room and room service.

always, good size room and prompt room service, good location and would like to thank all the staff, from reception to house keeping

bar was friendly and the location was fabulous

we sat by the fire in the bar and enjoyed the relaxing atmosphere

secure parking

the wifi was a bit patchy sometimes, but honestly, i wasn't there for the wifi

being without wifi caused some issues: the hotel offers

into the secure car parking took longer than it should but, then again, it is secure, and it was 5pm on a friday in

very clean, spacious and comfortable, with free parking and good wifi

in a great location with free parking outside

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up the phone it was disgusting, sticky, full of dust and a hair

the 'free in all areas' wifi is only available in the lounge bar.

car parking

3) wifi in our room was hit and miss

at exceptionally busy times another bar would be good, other than that it was all perfect.

close to a few golf courses

extra comfy beds, beautiful decor throughout and fantastic food at bar and restaurant

the food and location was perfect for me. the spa and gym was top notch too.

i thought breakfast buffett was a bit poor expected more cereals for kids

the staff at the front desk, bar and restaurant are so lovely and happy to help, housekeeping staff were really friendly and the

room service excellent

everything you would wish for and more, location, secure parking, friendly staff, fab breakfast, amenities in room

the 2 young staff serving at the bar and karen looked after my drinks and orders

gym only open 8-8 which wasn't ideal but i assume its due to noise affecting other guests

free wifi , comfy bed , climate control room

us and an impatient man clamouring for his beer glass to be refilled plus another waiting bar

everything perfect, plus unexpectedly quiet! nice peaceful sleep. easy parking too.

gym was closed due to the covid-19 situation but was understandable

family room was excellent and the kids particularly enjoyed the ‘toy box’ that was in the room too

we particularly loved the addition of some kids toys/books and the hot chocolate supplies

not have been more helpful - from parking, to information on local venues etc, to arranging a late check out they were super friendly and easy going

restaurant and bar area, comfortable rooms with lovely housekeeping staff

lots of room even for my kids on a sofa bed

breakfast was great and room service

lots of restaurants and bars nearby on the river front

the harper s bazaar bar looks worth visiting once music is back on

good location and quiet. clean and modern, helpful staff. small but well equipped gym

breakfast fine

so tiny room like a prison cell, no wifi terrible experience

the lady behind the bar was very polite and helpful when collecting keys etc

cosy and warm room, good wifi, decent pub bar and quite lively

the wifi was

wifi a bit slow. need to go downstairs to get better wifi access.

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

the staff were incredibly accommodating from an early check in through to the evening close down

we were allowed an early check in and we had to be somewhere in the early evening

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

location right on the thames, great spa and gym facilities

location right on the thames, great spa and gym facilities

only booked a standard single, but it was spacious and comfortable and had everything needed

of choice on menu in restaurant and bar, but quality really good

the indoor swimming pool is highly relax for family with kids

parking, hot drinks available from vending machine when you include breakfast in your stay, staff

ich was the reason for booking), pub close by for an evening meal, free parking, free wifi, clean

clean, large rooms. ample parking. staff were able to arrange an early check in.

staff were friendly and early check in was well received

size - bigger than most shower was powerful beds comfy free parking restaurant attached which served great food staff were very friendly &

struggled with wifi continually

comfortable, excellent wifi and spacious room

wifi connection was average, could not login on the second day. bathrooms are bit tired.

excellent parking and wifi

weather was perfect so had both doors open while i was in the room, people outside at the bar but minimal

the honesty bar was a lovely touch with great options, but priced quite high - though this is to be expected

was lovely, rooms great, comfy beds, staff friendly and helpful, good quality food, lots of free parking, hotel easy to find

good bar and

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

secure parking is a bonus

room service great

nice that there s a bar too and noticed there was room service for breakfast in bed

superb cooked breakfast, fresh bakery

of parking, really friendly staff and fantastic evening with live music in the bar

i had breakfast and dinner at hotel and both meals were outstanding

bar very comfy with the staff really helpful and pleasant

the bar staff were first class we will be returning hopefully in september

location and secure parking

food in bar very good

free parking was also nice

thing they could improve is a note as you enter, is you need to move further round the bar to see any

convenient for the station and grateful for the early check in

comfy bed ,could not get wifi but could have been my laptop

parking outside the hotel is free but sometimes it gets used by train passengers and is frustrating

wifi didn't work

ice), and through to a voicemail, so i

the hotel is amazing and pool is a nice addition to thr stay

lovely outdoor bar and eating

staff at reception and in dining room at breakfast were charming, welcoming and helpful

breakfast on the terrace in the sunshine

parking was available

e booked).

30 minutes to get a key, standing at the bar with my suitcase

behind the bar was absolutely lovely showed us our room and was incredibly welcoming

as we only had one night stay at the pub and they had limited car parking obviously

contains a nice bar and the main eating area

hotel with great parking, and exceptionally friendly, helpful and professional staff

staff were so friendly, they were also really good with our kids

2) the hotel is great, lovely and quiet, bar open until midnight, 24hr pizza making etc

wifi can be faster, this helps works.

all bar and catering staff excellent ud83dudc4d

was having free access to the spa facilities throughout the sauna, steam room, and heated pool were all fantastic and made our stay feel extra relaxing and luxurious

the admission to the gym / pool was nice

the following evening we wanted room service because the bar was absolutely heaving after the game

the staff couldn't do enough, explained the parking and the details of the spa/pool which was close by

the location was going down to visit family and take the kids to a bonfire turns out we were right across from the event so location was

good location, nearby pubs and restaurants, excellent wifi.

had a big room in the ripley wing that was very comfortable and warm and the wifi worked well

a little noisy as our room was above the bar but once the pub closed it was quiet.

nice room convenient restaurant and bar nice and quiet

the staff were friendly and working in the bar if there were any

they were so nice! the food in the bar was really good. make sure to meet albie the dog!

friendly staff which made us feel welcome and a lovely bar which was very nice to relax and enjoy a drink in on the evening and the food was very nice

easy access, free parking, good location

poor wifi signal, door handle falling off, a lot of dust, not a hot shower

staff, no wifi which we needed for work

excellent service and staff. nice clean rooms. plenty of car parking. fantastic breakfast

one of our party stayed alone and struggled to get wifi so it was quite isolating for her just staring at the walls

central, clean, quiet. bar is just downstairs so perfect

tv, no air conditioning the room was hotter than satan's backside and naff at best wifi definitely not worth the nearly 195 for the night

pool and spa were superb, and the staff who sorted my bespoke room service were fantastic

facilities swimming hot tub and gym food was good in restaurant and nice room staff polite and

wifi was not working and front desk unable to help solve the problem

staff, ie: reception and bar staff

the spa was very nice; the place was clean, comfortable, and had an exceptional shower.

excellent breakfast. early check in. quiet after a long flight.

location is fantastic too as was the very late check out we were able to have

one down side was that there was no room service available when we arrived at midnight even though it said it was available 24/7

a spa or a massage facility would have been nice for tired travelers

gym was also so well kitted

the staff on breakfast was also very helpful and great, especially i want to thanks to miss selvia , she was

sory, i had not time for breakfast.

free wifi and breakfast is served early. good sound proofing as very near a flight path

morning we had to face a really crowded breakfast

i liked the breakfast, the location, price

received a late check out due to joining the loyalty program

the staff gave us late check out free of charge until 1pm as our flight was at 5pm

not enough tea. watch out for laundry service ,excellent but expensive.

great stay and strong wifi

dinner in the destination bar was lovely plus breakfast in restaurant very good

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

close to terminal 4, i was traveling by myself with two small kids

i also ordered room service one night for dinner and it, too, was very good arriving faster than the time estimate

great gym!

no breakfast included

wifi wasn't very good.

great bar and restaurant with genuinely fantastic food

the bar is very comfortable

simple, interior decor to bedrooms friendly and accomodating staff lovely olde english pub bar with fires- very

beautiful view of the church, cosy bar and excellent restaurant

so friendly on reception place was so clean free parking

was clean and the gentleman at reception was very kind in allowing an early check in and he stored our luggage

get on well with the wifi, used 4g instead

do i even begin, the room- the bed -the breakfast -the kitchen -the staff and the kind of welcome i got were really extraordinary

really helpful staff and free super fast wifi

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for bringing it in

a bar of soap instead of the body wash would be nice

lovely hidden gem with a bar downstairs to relax highly recommended

rsonal preference) in the bathroom

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had early morning flight

complimentary use of the indoor pool. fast free wifi in room. good location. good aircon.

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service and even better

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service and even better

the free wifi wasn't strong enough to use...

to be able to swim and go to the gym in tbe morning is a big add on

absolutely beautiful my kids loved it.

arrived too late for dinner

we were very close to the aairport and the kids loved watching the planes fly over from our room

unfortunately, there was a large contingent of chinese kids leaving a mess everywhere

if you dont have kids book the family room double plus 2 single beds the room is huge so much space and you can use the spare beds for laying things out cases etc

location, breakfast, free parking

breakfast was lovely , location very good , and owners made our trip , very helpful nothing to much

the wifi was unuseable, it specifically disallowed whatsapp calls

a dislike as such but guests should be aware that parking spaces at the inn are limited and nearby parking quite

was a bit dirty in the room, but for the money, with breakfast included and such great location, it's good enough

- hatton cross underground 4 mins walk- excellent value for money, friendly staff , good bar and restaurant and excellent cleaning regime

it had a lovely adult and healthy kids menu

food in restaurant and bar was below expectations flavours could be improved

friendly, helpful and understanding staff (with kids always difficult to find right rooms & booking didn't go as we had hoped

any time of the day/night, self-laundry option/proximity to hatton cross station the 24/7 gym with

the noise from kids using the place as a playground is unreal

me that i should have already checked out when i had an agreement with reception i could have a late check out

helpful staff at reception, bar and restaurant

facing river, facing town and there is room service

welcoming staff, helpful when booking in, i arrived late and made it to order food at the bar

the best part is parking is free

gym, pool, food was amazing indeed! very comfortable place.

unfortunately the bar and restaurant were closed but apart from that facilities were excellent

pool was exceptional and warm

the food and bar area

great gym

wifi could be avaialble in the rooms

breakfast was awesome too

the bar and lobby were a great place to relax after a busy day day exploring

the staff are amazing, the breakfast is delicious, rooms are immaculately clean and comfortable

a complimentary drink was offered at the mini bar next to reception with very attentive staff

tiny parking area

perfect central location with bonus of free parking

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

in a good location. nearby to shops. free car parking available and comfortable room.

the bar staff were another highlight so friendly, chatty, and welcoming

wifi was iffy and didn't really reach the room

bar music below was a bit loud, but then you could just join the bar for a pint

thai menu in pub pub had a nice vibe good wifi spacious

good wifi

great food friendly pub would highly recommend breakfast was fantastic thankyou

e pastries were fantastic

tidy, private bathroom was across the hall, staff were amazing, great thai food and a continental breakfast is included in the price,, was also a great price for london

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he had closed the

good breakfast, friendly staff

the breakfast bar had a good selection, also a good selection of cooked food on offer, breakfast was lovely

clean friendly good breakfast room service

clean room, quick check in, free parking, didnt have any of the food but looked good.

items to the bf menu would be great

a 5 minute walk into staines to the shops and eateries or you can stay at the well stocked bar in the hotel

nice hotel, loved the restaurant / bar and the large room. good breakfast too

wifi was terrible

i didn t order food on this trip but my last trip i had room service and the food was fantastic

the location to walton heath for the british masters golf event.

the property is clean with upto date decor, all very tastefully done, the bar area is large and set with lounge chairs which is very relaxing

everyone in our party enjoyed the superb leisure facilities, especially the spa, the manor golf course, the woodland walk trim trail, the pavilion, and the excellent facilities for young

staff, gorgeous facilities, so convenient with small kids

very family friendly - the kids particularly loved the little play teepee in the room

is a beautiful hotel located in a wonderful forest surrounded by trees and golf courses, it has great facilities especially for families with children, a swimming pool and a

beautiful grounds, great spa/gym on site and although i didn t use the restaurants they looked excellent

though football on in bar we couldn't have been made to feel

decent room service menu with quick delivery

no wifi connect in room 11

couldn't get the wifi to work with my room code but that may have been me

not a lot of hotels in the area serve food, let alone offer the full menu as room service

lovely, friendly staff & free parking if required

everything from the soaps to the furniture was modern and top quality free parking

free parking, don t forget to check your car in with the hotel when you arrive

one lovely quiet room with excellent breakfast and main meal options centered around a great bar restaurant which caters for all ages and preferences will definitely stay

property was easy to find and had access to buses and free parking