ut there is a pub next to the hotel)

comfortable stay with parking

parking, hot drinks available from vending machine when you include breakfast in your stay, staff

location, super convenient and loved the free onsite parking

easy parking

the only reason i have given a 9 is as we cannot use the gym facility due to covid and i would of used it

staff so polite plus a nice little gym, bar/bistro area very pleasant, good parking & location

breakfast not free.

wifi was awful

on arrival pm, on 28th head waiter at breakfast on 29th was efficient and exceptional at a busy time

check-in was a breeze, room service is excellent

more equipment in the gym would be a plus, i

called twice on the phone for room service to order food and nobody answered.

checked in late at night but still able to order room service

the room was comfortable. the gym was good.

wifi a little weak at the extremities of the building, and not secure

the staff at the front desk, bar and restaurant are so lovely and happy to help, housekeeping staff were really friendly and the

wifi was a bit hit and miss

everything you would wish for and more, location, secure parking, friendly staff, fab breakfast, amenities in room

location for a nearby wedding in hampton palace golf club

beautiful room and hotel! great breakfast and great bar too.

the staff were incredibly accommodating from an early check in through to the evening close down

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

watching the river with a bottle of red and lovely bar snacks

the bar and breakfast area are beautifully decorated and the room was wonderful

excellent staff at reception desk and breakfast service

alot of noise from wedding party and kids running around

room service was prompt but my poached eggs were like bullets and i didn't have time to send them

request a super deluxe room for 3 people- 1 adult and 2 kids

the bar and room service closed a little early

the swimming pool and spa facilities complete the experience

100 for 2 people for one night with breakfasts and access to a swimming pool is really amazing

we arrived early, got a great parking place and our room was ready 2 hours early amazing rooms kids loved their separate area& the view over looked the

prices of drinks at bar were expensive, but we understand the area and where we are

breakfast was amazing, free easy parking, really helpful staff, especially julie

plus good service from bar and restaurant staff

wifi, lighting in the room wasn't great - an extra switch to main light in room would be good.

i was advised of a tray charge of 4 which seemed excessive for room service

also the phone didn't work for room service

when the young lady did arrive, she muttered an apology about having to take room service

and they had room service

wifi was unusable

free wifi only if you give a lot of personal info to a third party provider

the wifi did not work

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky and did not

of choice on menu in restaurant and bar, but quality really good

great location and the bar prices were very reasonable

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

definitely will return kids facilities

the property was beautiful and in a lovely location with good parking.

downside is the wifi and 4g availability were a bit tricky

the wifi in the room we were in was weak but that may be to do with room location.

the bar and restaurant area without peer and must be seen to be believed

wifi dreadful

room service was lovely polite and helpful, so was reception staff

the extra charges for parking and early check in.

really great value for money, breakfast was wonderful and i was impressed with the spa facilities

great staff .. great room service .. great facilities

had room service this time and the food was amazing

loved the gym and the swimming pool highly recommend to anyone

we struggled at first to connect to wifi in restaurant but front of house staff doubled up as it desk support, sorted out the firewalls

friendly and offered impeccable service, ,room was clean and spacious and there was ample parking

we didn't get to taste the bar but had an array of items in the room that we could purchase

good parking ,nice spacious room receptionist very friendly

plenty of parking

to railway station with direct line into london, free parking, big comfortable and quiet rooms

great location, with parking great friendly and helpful staff

there was a big double bed and bunk beds for the kids

great mini bar options and sweet little toy basket for the kids

parking available

also the location was great near the market, and a patk for the kids

need improvement in wifi

more variety with breakfast

monotonous for those who stay longer, pancakes, muffins and waffles would have been nice for d kids

the hotel itsself is spaceous, with a breakfast / lunch / dinner lobby on the first floor that includes a small bar

which is a shame as i don't watch network cable, but i was able to watch on my tablet, as wifi was really good

large comfy bed, clean linen and towels, large walk in shower, large flat screen tv and good free wifi

clean hotel ni ce bar bed was very comfy and bedding was so crisp and white

breakfast was good & sat at window looking out at the view was pleasant while having my start a the

wifi did not work at all

you can eat it in your room or in the bar downstairs

wifi was not great.

free parking, air conditioning, comfy bed, nice shower room.

a bit noisy from bar next door

great location and car parking

good value for money parking which is always good clean and close to high street

of cooking your own breakfast, and having things like bread, milk and eggs available; having a kitchen and fridges to store food was great

man who ran it was extremely helpful to me getting me an early check in for all our family to attend a wedding on the same day

helpful staff, excellent value for money, diy breakfast is a fantastic idea

i also liked being able to start off the day after having a good breakfast, and not having to adapt to timetables was another bonus feature - i could come

the wifi works well in all areas

bathroom clean but needs a revamp soon. wifi connection varied.

could not fault anything, handy for rail connection, parking.

location was really nice. parking and easy to drive to.

easy to find with plenty of parking & very quiet,could you hear traffic

also lucky enough free parking was available at the time

the restaurant food is superb, and the bar is

good location with on site free parking.

everything you need for your comfort was provided, coffee machine, snacks and mini bar

very good facilities, excellent food, friendly staff, free parking.

for guests who are staying, the albert arms offer a complimentary drink at the bar which was a very kind gesture and much appreciated

lovely clean bar & restaurant with very good staff

no wifi signal only available in the pub, only 1 coat hanger in wardrobe

the bar is busy, the noise can be a bit much as everyone is talking loudly

wifi did not work. breakfast not available at present.

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

excellent wifi

wifi not set up on tv so had to reset each time to be able to watch netflix

wifi didn't work which impacted work.

and everyone else i met from the reception to the room cleaning to the gym / spa maintenance were all welcoming and positive people

the location the staff the food the ability to relax spa was fantastic as were all the staff

i had a beautiful room, great gym, welcome spa facilities, and a short walk to local restaurants

in cash you had to pay an extra 100 deposit because of possibly taking things from the mini bar and not paying

tried to order room service but no one answered phone

room was very comfortable and clear instruction of what to do with mini bar and room service

the food is amazing, and full restaurant menu is available as part of room service which is great

secure parking is a bonus

tv, no air conditioning the room was hotter than satan's backside and naff at best wifi definitely not worth the nearly 195 for the night

central, clean, quiet. bar is just downstairs so perfect

staff, breakfast, price, and free parking

my hair dryer did not work & i used the one in my kids

the bar staff were welcoming and customer focused. dinner was excellent.

rooms are very cool even when it s 30 degrees outside and they have a reasonably priced mini bar at

wifi wasnt stable

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

bedding felt damp, and a terrible smell of damp laundry lingering

very comfortable beds and good wifi, clean and well maintained

decorated, close to pub and food, great room service, quiet rooms, excellent in room snacks, tea and coffee facilities, helpful friendly

were going to a family wedding so needed an early check in

beds, room service every day, nice bathroom, good wifi, decent breakfast and very friendly servers, esp

really if i had one night,i didn't find it easy to sign in to wifi a bit complicated but then i'm farely new to smart phones

comfortable clean room, the food in the restaurant was very good quality, the bar is very cosy with a warm welcoming atmosphere, all the staff were amazing and helpful, we had a

i was lucky to get a parking spot outside

nice room, free parking and great breakfast

a very good value lunch and early check in

very friendly, excellent breakfast and spacious comfortable room despite the slightly dated decor

friendly, helpful hosts. good clean comfortable room and excellent breakfast. parking on site.

only thing we would change is a better option for kids sleeping

allowed us early check in

staff were so friendly, they were also really good with our kids

bed lovely lady on reception who gave a late check out as we didn t arrive till just after

plenty of parking. good breakfast

i may have missed it, but i couldn't find the wifi code so i had to go down and ask

wifi wasnt secure

d to fill in a form) so we didn't bother

wifi connection

easy parking

they allowed us a late check out and provided cereal, milk, yoghurt and croissants in the room which we weren't

great location for getting around richmond. great bar and restaurant just below the rooms.

thai menu in pub pub had a nice vibe good wifi spacious

had the best time dancing in the bar with all the locals who were really letting their hair down

wifi was iffy and didn't really reach the room

maybe it was a family with kids

the gentleman on reception was so helpful to assist me with an early check in

wifi was free bathroom was clean there was a fan to help with the heat it was a small space, but

bar closed at 11pm

wifi could be avaialble in the rooms

friendly clean and available parking

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

basically: clean, affordable, no frills, professionally run hotel in central richmond with parking

off road parking was a great help

in a good location. nearby to shops. free car parking available and comfortable room.

easy transport access, polite staff, on-site parking - which in london is a godsend!

bar and dining room downstairs

off street parking which is always a bonus in a busy area like london

was genuinely blown away by the long room hotel and bar

a bar and a hotel, nice atmosphere, kind people all around

good wifi in case you need to work from there

delicious room service food

the staff at the hotel and bar where lovely and very helpful

decent room service menu with quick delivery

weird high-pitched noise coming from bathroom during the night. wifi didn t work either.

the bar was under renovation at the time, but excited to see the finish results next time.

to get a pot of tea when we returned after the rugby match but we got a takeaway cup from the bar in the

the restaurant and bar area had a great atmosphere, ideal for relaxing before or after a match

delicious room service meals

only winge i have is that breakfast was a tad disappointing, only scrambled egg offered on the buffett and as it was just due

breakfast was basic and no hot food offered. foyer is not very nice.

was such a good location, people have mentioned the breakfast but we found the continental option still had plenty of choice and was more than adequate

wifi wasn't working, common parts and room were dirty, stains to carpet and bed linen in room, fire

the breakfast service was a little basic but sufficient.

needs better breakfast more things

breakfast was delicious and delivered right to your door

wifi needs improvement!

gym is a bonus too

the staff is wonderful from checkin, breakfast and ordering room service

had supper and breakfast)

into the bar was daunting at first, but i think that s being reviewed

staff were friendly, nice location, parking

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and adjoining restaurant, towels and coffee making facilities, ideal for my stay and

old and very dirty the common areas it doesn t have a lift and the stairs that we come from the parking were very uncomfortable dirty and made by iron i traveled with two children and my father

comfortable beds and good bar and thai restaurant on site

the bar is incredible. beautiful pub, my favorite part.

the bar was excellent too

was no pen in the room to complete the card for room service

ordered dinner from room service and it was absolutely delicious

we ordered room service when we arrived we was quick to arrive and tasty

i could only connect to the wifi for a very limited period

staff and the breakfast, wifi was good

great breakfast and individual duvets on the double bed

excellent hotel, good location, nice breakfast, very clean.

great service lovely breakfast no fuss free wifi comfy bed

e booked).

expected for rooms above a working pub it was quite noisy with customers in the bar and music until the pub

the room was over the bar which was busy as we through but very little noise heard in the room and i was able to get to

parking was on the street, with a permit provided by the pub, i think they save the parking on the

parking was available

wifi didn t quite reach the room

also the wifi was very poor and kept cutting out

the bed was so comfortable and big and the mini bar was well stocked as well as a good provision of snacks

wifi was wonky and signal was weak. also, cleaning staff is too noisy for the early morning.

i arrived at night and the staff kindly asked me if i had dinner and introduced the bar and restaurant to me

i got the weaker wifi access which basically disconnected all the time and reception in the rooms outside is really

the parking is easier compare to other locations in london

us how to get in but mentioned nothing about the breakfast

comfy a good night's sleep cracking location , a few shops to have a look at , also room for a parking space too

parking was a bit of a challenge - weekends are fine but weekdays you will have to pay for parking

continental breakfast complimentary

tidy, private bathroom was across the hall, staff were amazing, great thai food and a continental breakfast is included in the price,, was also a great price for london

good breakfast, friendly staff

really enjoyed our stay, friendly staff and a cooked breakfast at weekends

great food friendly pub would highly recommend breakfast was fantastic thankyou

the bar area was full of character and the food tasty and portions very large

bar staff were very friendly and helpful

a rather forlorn track

breakfast was good

breakfast was fab. freshly made and hot.

friendly and accommodating staff , colin was especially helpful at breakfast and the girls on the bar in the evening

free room service and the food was outstanding

were very friendly, bar was lovely and cosy,room was really good , bed was comfortable, brekfast was excellent,

it has a spacious bar and restaurant, plus attractive beer garden - which is a real sun trap

street parking availible for free

laundry was easy due to the laundry matt kiddy corner to the hotel

delicious breakfast

wifi wasn t great but not a big issue

laundry right next door was handy too

kids loved it

the bar and restaurant was buzzing all weekend

only wish there was room service

ordering room service via the app was really convenient

recommend the alma, train stop at the front door, lovely room, most comfortable bedding, room service fantastic, food enjoyable and staff very accommodating

the bar was great for a few drinks at night and even better, the noise from the bar did not travel

good wifi on the third floor

bed is small for even 2 kids, 12 and 14

perfect room, with generous breakfast

was really good, the kids loved the hot chocolates and hot breakfast

bed is small for even 2 kids, 12 and 14

room we had was well appointed with good tea and coffee in a kitchenette

kitchen not very well equipped. stairs very steep and not very clean.

we used the kitchenette for breakfast

excellent wifi

very strong and stable unlimited wifi tv with many freeview channels

the clean beautiful, spacious rooms

breakfast is finished too early

little bigger, when we went down there was only one bed free, and no room in the hot tub and 5/6 kids splashing and jumping in the pool, would be nicer if it was bigger and towels were taken off

hotel itself is super beautiful ,its surrounding gardens restaurant and bar will take you in the wonderland build by you

nothing negative in regards of the hotel: good breakfast & dinner, nice room and park around the hotel

spa needs a face lift

a huge thanks to sophie

facilities room service the staff except check in lady at reception was exceptional the decor

the countryside setting and spa facilities and gym.

staurant) and handsome james

the downstairs mainly caters to the pub / restaurant it can be a bit awkward to check in at the bar area - especially when checking in in the evening

the bar and restaurant areas were warm and enjoyable to spend time in

perfect location to experience west london and the restaurant/ bar is one of the most popular in the area so excellent vibe

location, lively bar with garden, beautiful decor, excellent food in the restaurant, attentive and friendly staff

at a pitty october

we gave up trying to get a room service breakfast when it was made clear we should've booked the night before

the lovely open fire when we sat in the evening having a drink made the bar a real cosy area

at's a winner for me), one of the best breakfast's i've had

no extra costs for room service, but staff tried to charge us twice for the food delivered

bed, reasonably priced minibar and snacks, cozy pub downstairs, friendly staff who allowed us an early check in

ar and restaurant) areas was confusing, so i stayed in the room until i checked out the next

pleasant & comfortable room, but i did feel quite isolated, as access to the public

wifi

wifi signal was also great

excellent wifi connection, and not too far from twickenham stadium

wifi doesn t work in the breakfast area.

we were informed that there was entertainment on that evening in the bar but it didnt effect our stay

hotel wifi system required our personal private information to get the wifi access

tv screens for sport room lovely and clean food was stunning breakfast was spot on too loads of parking

bar area loads of tv screens for sport room lovely and clean food was stunning breakfast was spot

mple) and the sole staff member was busy with a demanding customer so it took

clean comfy bed and rooms helpful staff even gave us a free late check out on a sunday had a snack and a few beers

however, if you don't feel like venturing out, the food that was being served in the bar looked pretty good, and judging by the breakfast buffet, is likely to be a good choice

the coffee machine wasn't working so when i asked they turned on the bar coffee machine in the moning and made me my morning latte

that because function was on gym was closed

anxious about the car park as it was a controlled parking area and didn't want to get a ticket

free parking

easy check in and parking. staff pleasant.

good location and good parking, great value

parking & location