the inside of the kettle in room looked like it had seen better days, no bar open being refurbished

very little in the way of facilities ie no bar or restaraunt

it was unfortunate not to have use of the bar and dining areas while they await a refurb.

hotel being refurbished which we were not aware of , no bar or food available.

would have been nice for the bar to be open, but it has no effect on the stay we had.

easy to locate. suitable parking. friendly efficient reception team. clean well equipped room.

on the door at 0930 by housekeeping check out being 0700-1200 when i had specifically asked for late check

free parking was great and we didn't need to use the car while we were there

check in is a bit chaotic when the bar is busy

parking and check in, very clean room, a quiet sleep and very handy for legoland in the

the room service was good , there was a christmas party below us but they has emailed me to let me know

no problem with tv reception, and reasonably good wifi speed

with a hot bath and room service

free wifi

breakfast was perfect, and i'd emailed before to let them know i was vegan and they were fantastic,

very comfortable. perfect location. responsive room service if any issues. good restaurant.

the location is fantastic, breakfast good , the bar and service fantstic

excellent facilities, great bar and restaurant. good food. fantastic location. lovely staff

even though it says late night food there isn't great options for room service so make sure you eat before or bring snacks

bar, very nice restaurant, food excellent, would highly recommend this hotel delicious cocktails room service for breakfast was a very nice

free wifi didn t exist and air conditioner was useless

lter needs to be cleaned)

limited in-room conveniences

the wifi.

the wifi in our room was bad. i had to go into the hallway to access it.

:) it would be nice if parking was free and breakfast less pricey

they were so kind and even offered kids pizza on thursday

also i was not happy to be charged for wifi in

from the warm welcome in every department to the extra comfy beds, spacey bedroom and facilities, kids welcome activity and delicious breakfast

nothing i didn t like except wifi had to be paid for but it s free in public areas of the hotel and i had mobile data plus was

like i said, wifi isn t the strongest

internet in the bar is good

wifi was pretty poor, but i was only there for one night.

it's above a bar so it will get noisy, but wear earplugs

i ate in the bar downstairs and the food was very nice so all round a very good experience and certainly value

wifi wasn't the best as kept cutting out for kids watching tv at night.

good wifi & tv

had some issue with wifi, but it was fixed as soon as it was possible

the welcome from the irish guy that was also serving at the pub bar was very friendly and personable

excellent wifi connection as well

brilliant bar and reception

the staff were very friendly, the breakfast was lovely and what topped it for me was the welcome drink you get on arrival which is a

friendly helpful staff great breakfast and appreciated free drink voucher in the nice little bar good location a couple of pubs and restaurants nearby and 5/10min walk into

no wifi in the room.

christopher bar & grill was very pleasant

gave me a late check out which was

the staff were so friendly and couldn t do enough, great selection for breakfast and tasted great

good wifi

location, great reasonably priced parking, friendly and very helpful staff free wifi and bar with tv for world cup,

breakfast was excellent , as always

nothing for kids

good one. but limited veg options in breakfast

drinks in bar reasonable prices for london area

it was a good night stay for the kids and us. helpful staff.

hoppa bus to get to the from airport which was 10min, and way cheaper than a taxi, for 2 adult

restaurant, but no bar for just a drink.

tv working, no restaurant or bar open as advertised, bathtub but no stopper to retain water, shower had poor pressure

for parking £2 for a bottle of water the bar is a restaurant, floor boards make noises when you walk on them or other guest in other rooms

wasnt a restaurant and bar as stated

the indian and bar next door location good

off road parking, clean, spacious, friendly and helpful staff.

there is also decent wifi and secure gated parking, which you can access easily with a fob on your key

wifi and electricity went out

welcome, loved the gated secure parking at the rear

access to m4 & m25, exceptionally helpful owner/operator, free/secure on-site parking, great free wifi

staff where great we went for the golf which was cancelled due to the death of the queen the hotel was very helpful we asked if we

quiet, clean and friendly staff- great location for windsor / egham/ heathrow - easy wifi

car got broken into in the hotel car park, golf clubs stolen, window smashed, there wasn t much of an issue made of it, as if it happens all

everything was great. especially the swimming pool

stay with kids who loved the pool

the gym is small but has everything you need for a few days away

well geared up for kids

fish fingers in my fish finger sandwich were cheap ones ud83dude48 the kids pizza was lovely

my son was given a very warm welcome, a kids pack, some lego and a birthday cake in our bedroom

was very modern and funky building with good facilities from the gym to the bar

breakfast was wholesome and plenty off it made with fresh ingredients

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest

everything was perfect. great size room, good gym facilities & great breakfast choice

sh browns, pastries)

clean and well managed rooms. accommodating staff as well. they helped with early check in!

super comfy bed, free parking and great staff

messaged the property in the very early hours of the morning on our day of arrival as our arrival time changed considerably and they

easy parking location re:airport. nice pub attached

good communication. clean room with mini fridge which was a bonus. car parking on site.

food,staff , room and bar restaurant were all lovely

the jaccuzi pool had so much pressure and just what we needed

foyer is a nice place to sit and the bar is inviting with great ambience

the room was very comfortable with air conditioning and room service

loved the place in totality esp the really friendly effecient staff.. and the spa was fab!

the fact that kids were not allowed in the pool due to hydrotherapy was a let down.

excellent breakfast, good wifi

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

great bar & restaurant

we ate breakfast and had room service from the restaurant

gentleman who served us was amazing and the lady who does room service

kids drinks, sweets puzzle book on arrival

free wifi

is just as it is on the website every think was fantastic the kids love it definitely will go back

they gave us a menu for the other restaurant so the kids could have a pizza while we were having our meal

grounds can be more kids friendly

pool/spa area is very nice for a nice sauna and swim

the spa is incredible and not too busy even on a saturday which is ideal for a weekend getaway

will come back for me one day) but the kids had a blast in the pool- they woke up early morning to go again

swimming pool and spa are perfect

room, parking, location, staff, safe.

we rang up to check they had ev charging and was only told when we arrived that they were tesla only

to the room first to see if i was happy with it big comfortable clean room loads of free safe parking quiet

was broken room service - food took 1hr 20 mins then arrived cold

as unable to eat spicy food, chef prepared special dish to order, lots of free parking, excellent wifi reception

the whole hotel was very clean and the breakfast buffet was lovely

a big shout-out to calym from briks breakfast restaurant for the delicious breakfasts

pool too cold

ay,

more disabled parking, more signposts, easier access and exit

amazing spa and outdoor pool

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

amazing spa and outdoor pool

the food was amazing, the spa was fantastic, and we were lucky enough to have great weather, allowing us to enjoy the outdoor

the wifi in our room siding work and the jacuzzi bath was working

plenty of parking with lighting

could extend the bar to give it its own space

staff was really nice and helpful and food and room service brilliant would definitely recommend it

the phone e didn't work for room service the room stunk the bath had hair on it

this was amazing we i was traveling with two tired kids

convenient location, late night room service that accommodated our dietary restrictions

we had an amazing stay. the breakfast package is a definite must!

we spent an hour in the spa and had room service dinner

food and room service were way overpriced, considering you can just walk 3 minutes, indoors, to terminal 5

lady at breakfast was jean watts at 86 years old what a star cant wait to get back staff great very helpful

there is free wifi and on site parking

it is close to the airport and has a fantastic breakfast ready early in the morning for those early departures and jet-lagged wake-ups

the other issue was the sporadic nature of the wifi

double socket outlet hanging off the wall. wifi not available.

good breakfast (paid extra at the hotel, bonus kids ate (+) kids loved (+) kids loved that they could see planes landing and taking off from their room (+)was comfortable and quiet kids meals are very good and great value perfect for early morning flights from heathrow staff were (+)close to the terminal 5 and if you with kids under 15 yrs old they ride free on the city (+) kids especially enjoyed this (+)great room with extra beds for my two kids and a great little restaurant! (-)paying for car park,booking time saying free car park.not milk for kids. (-)a little worn, but my kids loved it and the restaurant

room was a decent size and a nice shower the bar area was comfortable and wifi was

clean space pod system to lhr early breakfast room service

cosy hotel yes it is old but the room was immaculate clean , food room service excellent and staff great, i would for sure return

the wifi was free and fast and the soundproofing was excellent

easy check in lovely breakfast and good location

poor wifi toilet was difficult to flush

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the nearest laundromat in the

wifi was very reliable, which meant i could work during the evening / early morning

the breakfast was great with a good selection the omelette's were really nice and big

s offered early check in which we didn't take) but shower hose broken in one of rooms, and by that late time,

lease add free wifi in the rooms!

pecially the part with mat where one can also lie down).

value for money and adjacent to thrifty car rental made the stay convenient. free wifi a bonus.

i like the bar area and i like the restaurant. i thought it was lovely.

price, kids playing in the corridor, people wandering around having loud conversations in the early hours

requested late check out until 1pm

wifi was patchy.

scruffy exterior , noisy with kids running about

extra shout to urna for arranging and early check in

so friendly nothing to much trouble especially door staff on parking car and sorting limo into and back from

breakfast and room service were excellent, both in terms of quality and value

we loved the boat hire, free golf, bikes, gym and pool

wifi worked better than before and room better located.

was very dissapointing, ordered room service my husbands food as cold and a child size portion not worth the money, my meal came

the food and bar staff are

parking and proximity to heathrow airport.

lots of parking fairly quiet once the pub emptied out.

the location was good, there was plenty of parking and easy to park, the price was reasonable

very good wifi. close to airport. good price.

not much to do at the hotel for families, the only channel for kids was out of service

good small gym

the property has everything, including a good wifi signal and it s just across to the airport for a 5-7 minute

suraj at desk was pleasant and did his level best to get me an early check

i enjoyed room service, food very tasty and fresh

i was very impressed by the bar & restaurant facilities at first sight and definitely wasn't disappointed when we had our

parking

the outside horse box bar was a great addition and took pressure off the indoor bar

location, lovely room, parking, welcome chocolates, really clean and spacious

the wifi was very

the gym is great, there's a laundry is a brilliant idea, the breakfast is amazing and the lounge spaces

the breakfast was great

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

the wifi was dodgy too, kept on going on and off

booking you get an email saying there may be a charge for early check in

excellent location for next-day flight. breakfast great. room impeccable. staff excellent. 5*

had a family room with a sofa made up for 2 kids; but the kids blanket was for 1 person only

lovely staff at the evening restaurant and at breakfast

we ended up having to cross a very busy road with two kids in tow it would help if they provided more clear instructions to get there

very kids friendly. the staff were amazing. the location is wonderful.

breakfast great late check out helpful for other family members

friendly,easy check in,nice location next to canal,parking easy,shower lovely,food

ordered food at the bar and it was delivered to the room

easy parking and easy check in

beautiful setting. comfortable, spacious rooms. helpful staff. easy parking.

ough some guests had parked awkwardly making it difficult but not the hotels

work desk available, hairdryer, free water and wifi access

the wifi drops after and there is no night staff.

propety was clean decent size room n comfortable bed with water bottle n good speed wifi,

really comfortable place near to the airport. room was clean and the wifi was great

the interior space is wonderful, but the wifi is not very good

the in-house spa was spectacular

of the spa staff seemed to be very sad and unable to function as a result

just two stops from the bus stop near the hotel restaurants and grocery stores nearby mini gym inside the hotel lots of to choices for

the way, i recommend adding breakfast especially if you have kids as the area don't have much options for restaurant nearby

early check in is available only if you pay an entra 30 pounds

is fantastic for an early check in

the wifi is fast and easy to access

location! perfect for getting to an early flight with little kids

difficult to get onto wifi-annoying

breakfast is not included and we had to pay extra for an early check in.

that room service is limited choice

clean, efficient staff, very close to airport, great gym, good restaurant

property had a gym and free wifi

we had a late check out at 1pm instead of 12 but had staff trying to get into our room from 10am onwards,

the limited room service was excellent

restaurant food was not fantastic. both dinner and breakfast was not very nice.

arrived at 9a

large modern hotel, good restaurant. kids eat free with adults eating.

ditional charge)

the breakfast offered a good variety of choice and definitely set you up for the day

could hear noise coming from outside the room during the night talking loudly & kids running.

gym, food selection, bar, room everything !

my kids and i had a very comfortable stay

funky decor, the friendly staff, the pool and steam room

reception management for handing in right room key. kids bed size . only one bin in the room.

gym/spa facilities were a little basic, but the pool was good enough.

i liked it all. maybe a more varied kids menu

erys

spa area wasn t anything special - gym, pool and small sauna

staff were super accommodating for an early check in, and couldn t be more helpful in sorting things out for us after we d travelled

coffee and allowed early check in which is very important to those who arrived early in the morning

polite staff members, cleanliness of room and hotel, breakfast was scrummy!

bar was good

were great and tried to accommodate an early check in however no rooms were available

the bedroom was comfortable and there was free wifi

wifi could have been faster.

easy access parking, staff were so polite and welcoming

ample parking

beautiful grounds and lovely bar for guests.

was not happy with what i got a scabby apple which i had to throw in the bin a small crossiant a kids size carton of orange not being funny that was probably 5

room service slightly pricey

the facilities are beautiful and the bar had amazing food at good prices

the rooms were immaculate, and our room even had an adjoining door with our kids, without us even asking for it

nothing really , gym maybe slightly small..

parking available in front of premises is a massive bonus too

warm welcome when you arrive was spotless the room had everything you could want and more good parking just a great place highly recommended when i m in the area i will definitely be staying

there is parking closeby which was really helpful as i had a lot of bags/laptops with me

the wifi was a little unstable but other than that, nothing that i didn't like.

she allowed early check in without an additional charge

i couldn't shower in the room i have to go to my kids room to have a proper

spa, early check in from 2pm . location

wave and no air conditioning, asked for an extra fan but even with two fans felt unbearable with kids in the room

wifi was difficult to use and i gave up in the end

wifi was not perfectly stable

restaurant or the steak and lobster, both of which are quite heavy (and not a great choice for kids)

very pleasant stay, attentive & helpful staff, early check in which helped for our flight.

spa the bar, the food, the staff, the whole look of it, ive actually writing 4 reviews in a row as

great bar & restaurants

frustrating because we had just come from a long flight and i really wanted to get the kids to bed

ordered room service on arrival and the food was delicious

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

room was nice. gym was good. basically, everything you would expect from a good airport hotel.

wifi excellent

kids loved the christmas lights and decorations

staff very helpful able to accommodate a late check out

quite, early check in, long breakfast hours. good breakfast!

the people were great, the room perfect to our needs and the bar was great.

clean, good food and kids friendly

the lack of gym

plenty of private parking

said parking available, just before i went email to say no parking available but actually parking was

good location, plenty of parking and quiet area. good hosts

d left before it opened) they just gave

the staff was extremely kind and helpful, also allowing me for a late check out free of charge

the service in general, the breakfast and the pool was great!

no spa treatments

had to pay for one adult and 2 kids breakfast,

good breakfast room offered a double bed for kids whereas other hotels were giving a sofa

food is good... my kids love the pool..

nice to see a hotel no longer charging prohibitive amounts for wifi

having to pay for wifi

food was over priced, not enough options on the room service menu either

is not the hotels fault but i think emirates cabin people are the most noisy kids i have ever seen, so you can literally hear them all the time shouting

the breakfast was good and the wifi worked very well

wifi worked extremely well

stayed for three nights, room was fine and the bed was comfortable and the room was clean, free wifi was great and easy transfer from and to the airport

early check in.

slow dining room service. once it came the food was great.

you for a lovely stay, thank you for the complimentary late check out, and the bag storage

small but adequate gym with high tech equipment

the location is perfect for an overnight stay before taking a flight, the bar and sky bar make it feel like you've already started your holiday in a special hotel the rooms

laundry services

the gym was nicely setup - just need to remember to stock it with water

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

no room service

downstairs bar is so cute and the lobby has a good

room service is good. receptionist always smile on face.

the breakfast was mediocre on my first stay so i knew to opt out of thy this time.

there was no room service

the wifi the room the area and the bed and shower it's just above basic but nice

staff, good wifi, comfy bed, and a clean room

get a window as specified on my booking, but it made up for it in being a larger room and got a late check out too

wifi didn t work

easy check in very friendly staff bus right to the door of hotel great wifi well priced