bed was comfortable, excellent wifi connection and cleanliness of room was of a high standard.

i requested a early check in and the hotel wanted 30 pound u think that s wrong

very clean, great staff, plenty of parking and great food

lovely grounds , parking, restaurant , staff and rooms

great spacious rooms and excellent breakfast. friendly staff.

had lush green space around the property and kids enjoyed playing around

the wifi was not very good

amazing staff especially receptionists, restaurant and one gym guy. very helpful and happy

the swimming pool & gym fantastic & the stuff are very friendly & polite really enjoyed my stay

breakfast was great, spa amazing

although room service wasn t possible extra milk and teabag sachets were waiting outside of the room each

bar and room service closes early

that the room service menu was not more extensive and didn t have healthy options for

location, nice bar and food, really good breakfast, secure carpark handy for work vans

one thing, we found an uncollected room service plate that was still left, there, outside our room door

free parking. restaurant on site. shower good, bed comfortable, way check in

wifi access in the bedroom was unavailable. access only available downstairs.

wifi was a little suspect but got it sorted

good location, parking, very clean

no wifi

the wifi signal was very unstable

very clean, spacious and comfortable, with free parking and good wifi

i found bed bugs and room service didn t clean up

was in room 35 separate accommodation from the actual hotel the tv signal and wifi weren't the greatest and the double bed was a little firm to be honest but each to there own

wifi not good in our room

wifi did not work and unfortunately the room was freezing cold

last but not least the young man who worked behind the bar on both evenings, who served us our drinks with a huge smile and pleasant conversation - thank

location, rooms, bar and food all great

beautiful barthroom and top quality towels and bed linen

good safe parking

t help did arrive) checked in and shown to my

friendly staff and easy parking

the bar area was full of character and the food tasty and portions very large

bar food great, lovely location & plenty of parking

parking was easy and the staff were friendly

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and my partner went

parking wasn t great but a small price to pay for such a lovely place

and bar location right next to the river for walk and run cozy atmosphere great area to get away and

room service was excellent and so was the pizza we ordered

cosy, eclectic design to the room. great bar service and welcoming staff.

modern, clean, excellent breakfast, friendly and accommodating staff, good value, location.

gym, kids friendly

gym, kids friendly

no swimming pool

close to a few golf courses

my stay (even better than pictured) perfect location for where i was working and easy accessible parking (+)clean & spacious room, plenty of parking, great location (+) towels shampoo soap available kettle tea milk biscuits etc free wifi and parking (+) perfect location at the heart of addlestone city center, easy to find, with free parking (+) parking plentiful (+) free parking (+)acceptable for overnight stay pub was busy and welcoming, staff very friendly convenient parking provided plenty of food outlets (+) not forgetting ample free parking (+) parking was easy to access with spaces always available (+)staff ample safe parking and food was not only great value but great all round

however, with all the eateries around and the fact that you can bring carry out into the bar area, this is not an issue

landlord of pub very helpful bar staff excellent good value for moneu

wifi a bit slow. need to go downstairs to get better wifi access.

having to. leave the bar and go outside to get to my room

bed uncomfortable. wifi unattainable in the room

wifi did not work. breakfast not available at present.

room was clean, and the wifi worked

the room had excellent facilities including a good coffee machine, tv and wifi

there was a celebration in the bar but it didn't bother us, just added to a great evening

also lucky enough free parking was available at the time

the honesty bar was a very nice touch

rooms with tea/coffee, fresh milk in the mini bar, tv and free wifi

everything you need for your comfort was provided, coffee machine, snacks and mini bar

the room was lovely, parking easy

but please improve your location instructions as sat nav took us to golf course

parking for guests

lovely and quiet, good wifi, comfortable bed, good breakfast .

great parking and friendly staff.

location for a sandown park event, plenty of free parking and free wifi without a complicated registration process

great location gym and restaurant good staff excellent

was comfortable due to covid all other facilities were closed however room service was good value and

did have an issue with our room service order which was not ideal but the staff resolved it quickly and didn t charge us

breakfast

nice comfort rooms very nice to relax very nice swimming pool sauna and steam room very nice hotel and friendly people the restaurant was very nice food

excellent parking and wifi

weather was perfect so had both doors open while i was in the room, people outside at the bar but minimal

east parking

played golf nearby and got a taxi as the website no parking at hotel

right by the river thames the hotel has a convenient car park for guests so no worries about parking on arrival

added bonus of plenty of secure on-site parking

nice that there s a bar too and noticed there was room service for breakfast in bed

bed extremely comfortable and fantastic breakfast

very comfortable beds nice bar pleasant decor

nice that there s a bar too and noticed there was room service for breakfast in bed

i had issues with the wifi (with my macbook) (-)wifi (-)couldn t get any wifi. the log in code wouldn t enable us to get access. (-)room 5 has bad wifi (+) effective free wifi (-)noise from the pub, wifi was unstable. (-) also, the wifi didn't work in my room (-)the wifi was not working and breakfast was not offered. nothing else to complain about. (-)lack of places to hang clothes & very poor wifi connectivity (-)no wifi, room wasn't clean at time of arrival.

the restaurant and bar downstairs were fun

parking was plenty at the back/side of the hotel

free parking was also nice

room very nice, beds comfortable, very friendly staff. free car parking

location, excellent service, top quality rooms, excellent restaurant, off street parking, close to shops and

friendly and offered impeccable service, ,room was clean and spacious and there was ample parking

the wifi connection expected one to access through social media

lots of onsite parking and easy to locate

and stylish, easy access with parking and good food

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

excellent wifi

also the wifi did not reach up to the room so that why they did not get full marks really nice quality pub,

the bar and restaurant downstairs are great

wifi didn't work

location is across from the railway station into london, the hotel offers free car parking

free parking, good location, friendly staff, comfortable large rooms.

beautiful park to walk through

the wifi could be better

comfortable and spacious room, easy parking

a really delicious room service burger and the pastries at breakfast were great and really good butter too

room service burger arrived without cutlery- but this was swiftly rectified by staff in reception

fast free wifi room service food was big portions comfortable bed quiet & safe neighbourhood

no service charge for room service.

the only reason i have given a 9 is as we cannot use the gym facility due to covid and i would of used it

had lunch, breakfast and room service dinner during our stay

we had a room service meal which was delicious

the gym needs to be improved with a better/more vast range of equipment

gym as always not clean

our room was next to the gym so when people were using the treadmill, it thumped in our room.

room was clean and comfortable, little bar for a quick late night drink, friendly staff

us and an impatient man clamouring for his beer glass to be refilled plus another waiting bar

there was a wide variety available for breakfast and the quality was excellent also, parking was easy and

free parking

started with a swim and also in the jacuzzi and then had an evening meal and a drink in the bar area

nice to have ev charging available

couldn t get room service, everything was done via the app and we couldn t get a drink of tap water and the

extra shout to urna for arranging and early check in

it was a great place and even the kids love it

wifi speed is pretty good

good, free parking in large car park adjacent river, good wifi reception, food simple but tasty

rooms were lovely bed was huge. restaurant was nice. allowed late check out free of charge.

breakfast bar service

issues staying logged into wifi

excellent customer service at check in/out, and room service

wifi is a bit hit and miss, mainly a miss for our stay.

but the best thing was the little box for the kids - books, crayons, toys, games and mini marshmallows for their hot chocolate - that puts the

a perfect place for kids

spa and location

we were told this couldn't be provided and had to be ordered from the bar which would mean an additional cost

the room was very nice and clean. the staff were great. gym is very well equipped.

it's a fantastic hotel for families with kids

lots of parking and family friendly

i had breakfast included but sadly did not get to try it as we had to go to heathrow before breakfast

breakfast was goon on a morning and location for our trip was very good as we attended the golf at wentworth estate which was a 15 minute taxi ride away

ney, cheese, full fat yogort) no mini bar in the room or room service, i had to order from uber croceries at

really welcoming friendly service nice little bar area. breakfast was lovely.

great breakfast options, and great dinner options with daily specials prepared by a fantastic catering

but i called room service and they brought everything we needed straight away

i thought breakfast buffett was a bit poor expected more cereals for kids

e room guide only gives an internal number to

even tried our room service which was prompt

the night, the restaurant was fully booked, but we were given the bar menu

the wifi was good which was useful

a little noisy as our room was above the bar but once the pub closed it was quiet.

had a big room in the ripley wing that was very comfortable and warm and the wifi worked well

good wifi

gym was also so well kitted

bed was comfortable and room service was very nice.

the gym was nice too although a little

nice access to terminal 4, good gym facilities, comfortable bed

unfortunately we weren't able to access the gym as it was closed for renovation.

great location staff brilliant bar very nice

parking at the back of the pub was fine, next to the village park

they were so nice! the food in the bar was really good. make sure to meet albie the dog!

friendly staff which made us feel welcome and a lovely bar which was very nice to relax and enjoy a drink in on the evening and the food was very nice

was a nice 5 bar internet wifi but no one knew the password to it

comfortable, great wifi, small rooms but enough space for a single night stay

prices in the bar and restaurant is pricey but also with prestige

accommodating to a late check out

reception staff were brilliant and managed to get us an early check in after an overnight flight

the people were great, the room perfect to our needs and the bar was great.

location restaurant has huge kids meals

the breakfast selection was good, staff were attentive and brought tea

wifi connection superb, room spacious and well appointed. loved the walk-in shower we requested.

location to terminal 4 is excellent the facilities are really good in the hotel from the gym to the bar

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

just they don t have room service after certain hours.

checked in late at night but still able to order room service

wifi wasn't working

the harper s bazaar bar looks worth visiting once music is back on

good location and quiet. clean and modern, helpful staff. small but well equipped gym

grounds amenities: wifi, hairdryer, iron, tv facilities: swimming pool, soft play,

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

kids menu was great but huge portion sizes!

wifi in the room, reported on day one and not fixed during stay

definitely will return kids facilities

very friendly bar staff and helpful

good locations with bar downstairs

the location was good, there was plenty of parking and easy to park, the price was reasonable

uncomfortable bed, shower head broke off when turned on, wifi not available in room, when i checked in,the staff tried to get me to pay again even though i

that the bar is shut early but that s covid for you

the honesty bar was a lovely touch with great options, but priced quite high - though this is to be expected

parking at the front is a bit tight for access

wifi

in cash you had to pay an extra 100 deposit because of possibly taking things from the mini bar and not paying

the bar does get busy which also has seating outside but we didn't hear any noise from our room

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

beautiful room and hotel! great breakfast and great bar too.

the bar and breakfast area are beautifully decorated and the room was wonderful

check in, friendly staff, great bed, good shower, big tv, clean room, good wifi

breakfast was very good value (kids under 12 eat free)

the kids room was smells bad

everything especially the pizza in room service

the kids room was smells bad

the room was over the bar which was busy as we through but very little noise heard in the room and i was able to get to

parking was available

expected for rooms above a working pub it was quite noisy with customers in the bar and music until the pub

location was great for twickenham and with parking

parking great breakfast

good facilities like bar, restaurant, gym and laundry room

friendly staff, good gym facilities

friendly, helpful and understanding staff (with kids always difficult to find right rooms & booking didn't go as we had hoped

open feel to bar n restaurant n check in area.

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross station the 24/7 gym with

nachos at the bar was very good

free apple baskets everywhere - reception, hallways, gym

good location near city centre friendly staff good breakfast in the morning

served by victoria who is new at hilton hotel, she was very friendly and a problem i had with the wifi it was immediately solved

great staff, lovely room a good location and good gym facility

the gym was an added bonus as well as the small convenience items available at reception

good wifi

fantastic room service dinner and lovely room

they also offer a guest laundry, which i didn't investigate but could be useful for the

just tiny details like laundry bags, being given bottled water daily, shower cap.

one of the highlights of our stay was having free access to the spa facilities throughout the sauna, steam room, and heated pool were all fantastic and made

having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

i had any negative which is very small would be that you can t access the spa through the hotel and have to walk out the front to access it

spa and gym facilities are great also

is fantastic for an early check in

difficult to get onto wifi-annoying

location! perfect for getting to an early flight with little kids

walls were thin, could hear family with small kids in next room

the room was really small. couldn t connect to hotel wifi.

late check out

late check out great if having two long haul flights to travel on

room had a towel and a bar of soap for each of the max-3 occupants, and a small flat-screen tv

everything was ok apart from being asked to pay for the pet. early check in was great.

receptionist did not had any information about early check in even after paying and booking room from a day before so that we have room to sleep

the best part is parking is free

hotel easily accessible with good parking

clean, very smart, lovely friendly staff free parking and very close to hounslow central tube station

minor inconvenience, wifi was a bit spotty at times

was clean and the gentleman at reception was very kind in allowing an early check in and he stored our luggage

access great parking very helpful and friendly staff, room very clean nice bathroom just a nice place to stay i

small bar downstairs for that evening drink which also doubles as the breakfast area

neat and clean. good room service. close to public transport

rsonal preference) in the bathroom

well appointed room with ensuite bathroom and free wifi.

couldn't log in to the wifi.

i think it was fine. any thing that was uncomfortable was rectified by room service.

the bed was comfy, staff were friendly especially the bar staff..

the staff were really friendly, the rooms were comfortable and the gym is brilliant.

the room and spa facilities were excellent.

there is room service available until late

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

arrived earlier than the schedule and they offered me an early check in after a simple call

location/ convenience after getting off flight late in the evening with 3 young kids.

location/ convenience after getting off flight late in the evening with 3 young kids.

we have enjoy our stay breakfast was also very good staff is very friendly i will com back again

heater didn't work in the first room we were in so needed to move, which was inconvenient as the kids had already fallen asleep

in advance by 5 months and providing a reminder within a week, no arrangements were made for early check in which is disappointing, esp for people travelling from long distance and with kids

good location, late check out and great breakfast selection.

room service is good. receptionist always smile on face.

room service every day

clean room, nice bar area and considering right next to a runway very

room service isn t available and there is no phone in the room

very cool vibe and games were great for the kids

rooms are good, bar area good, modern hotel with a young vibe

was exactly as we would appreciate as a couple without a child, yet also very accommodating for kids, so we enjoyed both worlds and didn't need to compromise on anything

nos for adults, great choices comfortable hang out spots, games for kids too, even though it look super adult with check in at the bar

room was great, couch was already set up as a bed for our kids

helpful staff smelled amazing ideal location room service fantastic meals were fab amazing

turned out the single bed was meant for kids under 12 years oldand my daughter is an adjlt if 20 years old

comfortable beds, good shower and good wifi

at was free)

gym, food, staff were all first rate

comfy bed, good wifi

lovely pool, a fabulous bar and restaurant

food is good... my kids love the pool..

i made full use of the pool, sauna, and steam room, and everything was clean, well-maintained, and incredibly relaxing

gym and swimming pool kept clean and crowd was well controlled

my pint of simple lime and soda at the hotel bar cost me 5 or 6, a bit pricey for my liking.

were all professional, helpful and friendly had meal in bar area which was very enjoyable and not too expensive given where hotel is couldn't be better if

flight arrived from indonesia at 7am so i emailed the hotel about an early check in

oom service) and room cleaners all are very helpful

wifi worked extremely well

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

great location - great rooms with great views, comfortable beds and a great bar on the roof.

r a fee)

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

a reasonable choice of food/drink options in several bar/lounge and restaurant areas with the roof bar offering a great view of the airport

swimming would have been great for the kids

good wifi

great rooms and beds, very quiet, really fast wifi

a/c the staff were great. they set up a rollaway bed for me and room service was excellent.

was an overstay on the way back from a trip, we had 3 kids, and was comfortable.

the reception staff upgraded my room and waiver the early check in fee when i mentioned it was my first stay at that location

my kids are sleeping on the floor thanks to your broken system and this uncaring hotel

for room upgrade which was given excellent with room service that is efficient breakfast offering general store items for back up spa was

complimentary breakfast should include in every booking

clean and really close to terminal 5 where we had to be for an early check in

free wifi was pretty good

were greeted at reception by a lovely lady, who despite working solo preparing rooms for an early check in, was friendly and welcoming

ich was the reason for booking), pub close by for an evening meal, free parking, free wifi, clean

friendly, easy check in and check out, parking, next to a pub!

rubbish wifi no restaurant as pub next door closed as no staff

were great and tried to accommodate an early check in however no rooms were available

great location. nice sized room. parking and 2 ev chargers at reasonable price.

accessible dinner and breakfast

staff, nice atmosphere in the bar and restaurant, clean beds and towels

coffee and allowed early check in which is very important to those who arrived early in the morning