kids menu was great but huge portion sizes!

15h no linen from laundry, entering room at 16

the hotel also has other club members wasn't able to use the pool as there was an aqua aerobics class and we had other things planned for day

no jacuzzi in a spa hotel. food was average. bar needs more cosy corners for couples.

premises on approach looked grand with ample car parking, lovely grounds with supportive staff who were approachable and very professional, a good

we particularly loved the addition of some kids toys/books and the hot chocolate supplies

) it was as close to the disabled parking bay as is possible making it easy to

from reception staff; large bedroom and bathroom; free on-site parking; proximity to teddington high

there was a big double bed and bunk beds for the kids

n the annexe), excellent price

the staff were incredibly accommodating from an early check in through to the evening close down

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

the bar and breakfast area are beautifully decorated and the room was wonderful

watching the river with a bottle of red and lovely bar snacks

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

room, large comfortable bed, fridge, wifi, tea & coffee

no room service - safe, television did not work

offstreet parking

short staffed no instructions in room for heating/air conditioning, sky tv, about the hotel, room service

coffee selection and mini bar is great

lots of restaurants and bars nearby on the river front

wifi wasn't working as well

lifts, banging doors at all hours of the night, could hear people using gym using heavy weights and equipment, noisy trains and banging

bacon at breakfast was rather overdone as far as i was concerned, but my wife liked it that way

the bar & breakfast areas were nice, everywhere was clean & the staff really pleasant &

wifi seemed a bit hit or miss. but we were out most of the time so didn't really matter to us.

for an early check in and room was ready when i arrived at 11

breakfast delicious

for an evening meal it seemed that staff were under pressure a there was only two working busy bar and restaurant

even tried our room service which was prompt

hotel and bar is so quintessential british - it is quaint and close to richmond which is stunning anyway

nice quiet location and perfect if you need parking. very friendly staff.

tv, no air conditioning the room was hotter than satan's backside and naff at best wifi definitely not worth the nearly 195 for the night

excellent service and staff. nice clean rooms. plenty of car parking. fantastic breakfast

friendly hotel, great location bring so near to richmond yet having free car parking

and everyone else i met from the reception to the room cleaning to the gym / spa maintenance were all welcoming and positive people

the spa , modern but traditional feel about the hotel .

great hotel walkable to richmond green. kids loved the pool (expected on a saturday morning) & the pool during kid hours is loud as you could expect if kids playing, it emptied out after a short while & we were lucky for some hangover friendly time (+) as a mom of two little kids every few months i stay in different hotel (-) we had a 24 hr break from our own kids, so would have preferred to use the spa earlier as open to children from 4 (-) we knew that there would be kids but they were bombing in the pool off their shoulders and it made the experience less relaxing (-)relax in the swimming pool during the day , however there were swimming classes in the pool and kids (-)very crowded at times (especially during family time in the pool when all the grown-ups without kids would go outside) (-) we couldn't experience the pool as there were kids screaming in there, which i have no problem with but as we couldn't do anything else it was a (-)because it had a pool, only to find out there are severe restrictions on when kids can use it (-) we had hoped for a relaxing afternoon but were met with kids bombing into the pool

pool and outdoor facilities were top

wifi didn't work which impacted work.

we ordered room service

comfortable and spacious room, easy parking

apart not getting wifi to my computer to work with their connection everything else was ok.

the room service could have been better

he whispering angle bar) however the one thing that lets you down is the terrace

and we really valued it being open 8am-8pm as lots of hotels have restricted swim times for kids

we arrived late with 3 kids no room service or even crisps in

staff at reception and in dining room at breakfast were charming, welcoming and helpful

only thing was room service qr code didn't work but not a problem

free wifi with good strength was available throughout hotel

room size, great breakfast choice

matress too hard room service didn't clean the room properly

use of the spa and pool

i had any negative which is very small would be that you can t access the spa through the hotel and have to walk out the front to access it

the admission to the gym / pool was nice

excellent wifi

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

i was lucky to get a parking spot outside

parking was a bit of a problem but the quality of the hotel was worth the 5 minute walk

very friendly locals, bar staff, and owner

location, breakfast, free parking

parking is the only challenge but, again, the staff was incredibly helpful and parking on the

parking was available

location was great for twickenham and with parking

friendly member of staff and free parking was good

the room was over the bar which was busy as we through but very little noise heard in the room and i was able to get to

parking was on the street, with a permit provided by the pub, i think they save the parking on the

the gentleman on reception was so helpful to assist me with an early check in

we stayed here with kids and really enjoyed our experience

wifi you can only get in the lobby

enutally)

my kids especially enjoyed the cooked breakfast

great selection of beers in the bar and delicious food

the free wifi

they allowed us a late check out and provided cereal, milk, yoghurt and croissants in the room which we weren't

had the best time dancing in the bar with all the locals who were really letting their hair down

wifi was iffy and didn't really reach the room

ideal location, car parking was a real bonus too

tiny parking area

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

located in an great area, ample private parking, lovely, clean room with bath

limited parking, but very helpful staff

probably the breakfast needs a bit of more variety especially to accommodate vegetarians.

had lunch, breakfast and room service dinner during our stay

good breakfast, efficient and friendly staff, car parking, good location

on arrival pm, on 28th head waiter at breakfast on 29th was efficient and exceptional at a busy time

breakfast not free.

decent room service menu with quick delivery

delicious room service food

the room service food was delicious

avoid third floor rooms), no

couldn't get the wifi to work with my room code but that may have been me

staff was amazingly accommodating, from helping me with my bags to providing a delicious breakfast spread

continental breakfast complimentary

very accommodating friendly staff. plentiful and very tasty breakfast. rooms comfy and clean

e pastries were fantastic

no information sheet or folder giving information about meal times, wifi etc no chair in room

staff were friendly and made us feel very welcome. had drinks in the bar with locals.

bar staff friendly and helpful, good pool table too

ar and restaurant) areas was confusing, so i stayed in the room until i checked out the next

comfy bed and bar downstairs

lots of places for food nearby, and the bar downstairs is ok

hotel wifi system required our personal private information to get the wifi access

its an old building from 1890 so the wifi was spotty upstairs. a repeater would be good.

free parking, don t forget to check your car in with the hotel when you arrive

everything from the soaps to the furniture was modern and top quality free parking

parking the staff

sory, i had not time for breakfast.

wifi speed was good

free wifi is good and staff is kind

station and other food places together with a shop just in the same building, friendly staff, wifi is

plenty of food at breakfast. central for shops, bank etc. good pubs.

great parking on street

not enough off street parking

10 minute drive to wedding venue and 10 minute walk from kew gardens. free off road parking.

parking was a bit of a challenge - weekends are fine but weekdays you will have to pay for parking

the wifi provided did not work for either of my devices in the studio

more choice for breakfast buffet

location, parking, facilities and staff

room service was also amazing when needed and the hotel was so gorgeous

room beautiful, great location and free parking

breakfast is finished too early

loved how, comfortable the hotel was, from the room to the bar and restaurant

paid for late check out and cleaners tried to let themselves into our room whilst we were in bed

staff were very helpful and late check out was perfect.

pool

friendly staff, clean, free wifi, pool, gym, sauna, restaurant were great

micheal on the reception is wonderful he carried all our bags and him and alex opened the bar late for us

wifi access didn t work - didn t need it so didn t follow up

well appointed room, good wifi

were only 2 little things i didn't like, the room was a bit small and the wifi never worked

bed almost filled room, i had shuffle sideways under a shelf, to get past the end of the bed wifi was very slow no kettle until i hd asked 3 times

the staff were all extremely friendly and accommodated a slightly early check in.

the wifi was fast and the location fantastic as buses at front door and the underground 50m away

lovely staff, great room and breakfast

phones linked to wifi but there was 'no connection'

we had a family room which consisted of a king size bed and a fold out double sofa bed for the kids

a great, handy location for the price and free parking too

do i even begin, the room- the bed -the breakfast -the kitchen -the staff and the kind of welcome i got were really extraordinary

having on site parking for a plus point as i did not have to look any further

the tv has netflix, i player smart tv's, free wifi

very clean and very comfortable well looked after and the parking is excellent

room service, car parking, terrace, soundproofing.

i loved the breakfast. the housekeeping women on the 1st floor was so nice

clean and comfortable, decent gym, great food

having to find staff to pay for snacks etc and to ask about the room service

kids received complimentary treats.

kitchen not very well equipped. stairs very steep and not very clean.

very strong and stable unlimited wifi tv with many freeview channels

we used the kitchenette for breakfast

excellent wifi

room we had was well appointed with good tea and coffee in a kitchenette

the gym was small with limited accessories but one can make it work

the rooms are a good size, and the wifi works well

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

staff were not wearing masks and there were kids running around the adult bar

great value awsome wifi and good breakfast

bed, reasonably priced minibar and snacks, cozy pub downstairs, friendly staff who allowed us an early check in

underground parking was good

only one of us could get the wifi to work..

we gave up trying to get a room service breakfast when it was made clear we should've booked the night before

wifi was patchy

the best part is parking is free

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

room service: one order of fish and chips, no drink: 25 pounds

wifi did not work at all.

coffee machine and snacks llittle blue guide book was a great help for explanations, facilities, room service, etc rooms are good a size and clean, and beds are comfortable

the wifi did not work

easy to find, great location next to the racecourse with safe car parking. all round agreable.

lovely and quiet, good wifi, comfortable bed, good breakfast .

great parking and friendly staff.

but please improve your location instructions as sat nav took us to golf course

wifi was free but internet connection either non existent or very poor

it has a spacious bar and restaurant, plus attractive beer garden - which is a real sun trap

wifi is annoying as you have to log in everytime with names and e-mail over and over again

none or very little car parking.

good size tv if you need it and strong wifi signal

parking wasn t great but a small price to pay for such a lovely place

lovely pub in a beautiful location. friendly helpful staff, nice breakfast & free parking

the parking is great too, small car park but plenty of space, and there is space on the road to park

the food was good, especially the breakfast

the bar area was full of character and the food tasty and portions very large

location ,breakfast, staff

wifi was dreadful

hotel desk isn t always manned so you need to go to the bar for service, really wasn t a problem just an

lovely minibar selection and room service menu

no phone signal and the wifi was extremely poor.

room service was bad.

not great for young kids

e bedroom) with 2 kids

told me when i made the reservation that they could put rooms next to each other since we had kids

gym room and laundry room too dark

the gym is great, the underground secure parking with direct lift access is great

amazing food was served during breakfast

hotel was so clean and staff were so friendly the use of the pool and sauna was incredible kids loved it but only got to go in it once due to it being closed for maintenance which was a

kids loved the pool setting and

the hotel is new, modern, very clean rooms, nice bathrooms, great bar and restaurant with decent food

family room all laid out well and kids beds made

staff were very friendly and helpful and they saved me a free parking spot

parking ideal and super room

room was quiet noisy at night as the bar noise did travel but i used ear plugs but i still really like the property, room and location

parking is a little limited, wasn t an issue though as a member of staff moved their car to

tra cost), fresh milk which as a tea drinker was welcome

there was a celebration in the bar but it didn't bother us, just added to a great evening

wifi was great too

for guests who are staying, the albert arms offer a complimentary drink at the bar which was a very kind gesture and much appreciated

bed uncomfortable. wifi unattainable in the room

great location, quiet, comfy, friendly staff, early check in.

room service food wasn't value for money, too expensive for what it was

the place was very clean, the gym was adequate for a solid workout, and the staff were dependable and helpful throughout my stay

also, i asked for a late check out which was again accommodated by the reception staff

i loved the rooms and the gym.

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist (-) laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high (-) towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were taken (*) my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

free parking free wifi food a little expensive but offset by the price of the rooms

wifi service was very poor. virtually non-existant,very frustrating.

the wifi connection expected one to access through social media

are fab, rooms great and the bar/restaurant was lovely with a large beer garden and plenty of parking

we didn't get to taste the bar but had an array of items in the room that we could purchase

great variety of continental breakfast items that were served in a newly open restaurant rara bar & grill that belongs to the hotel

laundry facilities on site were also helpful

no laundry facilities or laundromat close by

was no laundry available so we had to go to one nearby

i was disappointed the bar area was closed for refurbishment i would of liked to of known this prior too coming

great large rooms, modern bathroom breakfast was good.

the breakfast service was a little basic but sufficient.

area is underwhelming and would have loved to get a cooked breakfast but continental is all they

breakfast was basic and no hot food offered. foyer is not very nice.

staff is very nice, the rooms are clean, free wifi, and the location is close to all facilities and amenities

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

absolutely beautiful my kids loved it.

absolutely beautiful… my kids loved it. ⭐️⭐️⭐️⭐️⭐️

kids being loud jumping in the pool but sorted very well

for us, it was perfect. the pool facilities are very relaxing.

check in, friendly staff, great bed, good shower, big tv, clean room, good wifi

the bathroom and bed were fantastic, room service was great and affordable and the staff at check in (abigail especially) were very (-)when i needed a hair dryer, room service did not answer. (*) breakfast offered great options and the restaurant & room service was delicious (+) tv, beverages, iron and ironing board, fridge, safe and room service was available (-)thought 5 for room service was expensive on top of the price of the meal made a sandwich and fries 16 (+)available at 11am on day of check in, which was a nice surprise room service for the evening meal, was very quick and of a high standard all staff v polite & (*)same quietness in this room as i had in previous room food is exceptionally hot i have never had room service food delivered so quickly and piping hot my curry was outstanding and my fish and (-)the room service brought semi-cooked pizza and charged extra 5 euros for delivery :) (+)dinner via room service (+) our only disappointment was the quality of the food from room service but we should have made more effort to get a proper meal (+)though covid restrictions are in force; helpful reception staff ,clean tidy room , good choice of room service and tasty meal ,good value for

comfy beds, good gym, good location for airport

only downside is that the gym is quite small, considering the size of the hotel, it could be a little bigger

good facilities like bar, restaurant, gym and laundry room

used their gym and washing facilities during our stay

to find, plenty of parking very friendly staff, breakfast was amazing, great idea

parking, hot drinks available from vending machine when you include breakfast in your stay, staff

free wifi was pretty good

ut there is a pub next to the hotel)

poor wifi

don t get fooled by the laundry bags, they do not have a laundry service

clean hotel with comfy beds and a decent breakfast staff were accommodating and caring when my kids were sick

great location,helpful staff,warm comfortable room with super breakfast,great value,thanks.

great location for putney. good breakfast included.

as well as a modern bathroom with a good-sized shower, it had all the facilities i needed: good wifi, ample sockets, hairdryer, kettle, tv, etc

location cleanliness breakfast

had lush green space around the property and kids enjoyed playing around

great pool and good little gym!

the swimming pool & gym fantastic & the stuff are very friendly & polite really enjoyed my stay

pool area need updating.. but it was still ok.

the staff were all very helpful and friendly and the bar area was welcoming and had a daily happy hour too

you get a hotel style bedroom with a kitchen area and an area to sit and relax

is an energy-aware hotel with a simple kitchen

wifi too was more often off than on

low ground level) didn t have an cell reception but thankfully wifi was very reliable

heater didn't work in the first room we were in so needed to move, which was inconvenient as the kids had already fallen asleep

there was a good bar and cafe for breakfast and snacks

the only minor change if possible would be to introduce kids rate for breakfast as a 10 for my 7 yo was a bit too

in advance by 5 months and providing a reminder within a week, no arrangements were made for early check in which is disappointing, esp for people travelling from long distance and with kids

lower floor can be a bit noisey . school kids stayed. so not really fault

the apartment was large enough for a family of 5 and we got a good breakfast from the owner to make while there

due to short notice booking, but we did not have breakfast

a few negative reviews i was very apprehensive bout goin to this accommodation as i had my 3 grandkids and my daughter with me on there 1st trip to see the sights in london but after speaking to

had to ask where the breakfast promised in the booking was

it's clean and the shower and kitchen was good

breakfast was amazing, free easy parking, really helpful staff, especially julie

check out was super easier and they gave us a ticket so we didn't have to pay for parking on the way out

nice to have ev charging available

and wifi kept dropping off and couldn t really use my own mobile data at times

would have appreciated good wifi in the hotel rather than having to registering to sky cloud

clean and comfortable, loved the room service, great parking

breakfast really good and staff very friendly and helpful

signal was not good as wanted to do some work and the wifi was mostly inactive.

small gym, clearly planned by someone, who is into strength training, optimized for the small space

sadly the restaurant & gym facilities weren t open but this was due to government restrictions

parking space and good breakfast

plenty of parking and they let me park early and leave late which was

the boston as it had its own car park, good price and breakfast included

free parking

free spacious parking full time delicious halal food available in the restaurant on the ground

had double bed plus two single beds, which was a bonus as normally there are sofa beds for the kids

no chance of late check out

limited bar choice on our return from an evening out

local shops and kfc etc to keep the kids happy

larger bar with more variety of drink.

old bathroom, no wifi.

no wifi

dining room was a kitchen without chairs

there were no facilities in the room but there was use of a shared kitchen

simple breakfast provided, good for a quick bite

wifi is poor, so needs looking at

wifi was a little slow but a minor point

there s no restaurant

a bit noisy from bar next door

you can eat it in your room or in the bar downstairs

free-wifi

location, good wifi , safe location, friendly stuff

free wifi worked well

wifi was was going up and down all the time, so watching the funeral on my mobile through 4g was

wifi didn't work

rooms good wifi cool bar with good drinks and decent food good gym chromecast on tv was a great

the staff were friendly, and the bar area looked amazing

maybe could add something like a kids area to play and a playstation fifa football corner

we had emailed moxy when we booked our stay to ask if we could have early check in and we were advised that they’d do their best for us, which is fair enough

i shouldn’t mention it but i requested for early check in around 10:30 am as i travelled from a long journey and need to get fresh in room but

cheap price with free parking near heathrow airport

wifi speed

not very welcomy, no personal contact with staff, jumble in corridor and at back entrance, loud bar music till very late in the evening

wifi didn't work

to park, close to work, facilities basic but for what i needed was good, food served at the bar but didn't try, locals made it friendly when in the bar, staff