free parking was also nice

friendly staff, clean, great bar with brilliant choice of food,secure car park, would definitely come back

lovely lady behind bar was so friendly and helpful

food in bar very good

lovely atmosphere in the bar

reception lady 25th - 26th june - brilliant room service

the staff was lovely and accommodated early check in

very nice room. nice outside bar area and very pleasant staff.

additionally, room service for no extra cost

requested a takeaway breakfast as had to leave early, staff forgot the second morning.

free parking and free wifi plus nice room, beautiful toiletries and great pub/ restaurant

wifi connection was average, could not login on the second day. bathrooms are bit tired.

east parking

location good for accessing golf.

the room was lovely and really nice having snacks and a mini bar but very pricey.

it was clean and comfortable. the staff were friendly and the bar had a great choice of beers.

my stay (even better than pictured) perfect location for where i was working and easy accessible parking (+)clean & spacious room, plenty of parking, great location (+) towels shampoo soap available kettle tea milk biscuits etc free wifi and parking (+) perfect location at the heart of addlestone city center, easy to find, with free parking (+) parking plentiful (+) free parking (+)acceptable for overnight stay pub was busy and welcoming, staff very friendly convenient parking provided plenty of food outlets (+) not forgetting ample free parking (+) parking was easy to access with spaces always available (+)staff ample safe parking and food was not only great value but great all round

the lady behind the bar was very polite and helpful when collecting keys etc

the free wifi didn t have a code in the room

towels shampoo soap available kettle tea milk biscuits etc free wifi and parking

had beef sarnies) are exceptional

staff were ever helpful, everything worked, parking no problem and the room was cleaned even though we requested it late in the day

car parking

requested a specific room no 28 - request met we requested early check in - request met

parking was a little issue but nothing major

made 4 50 year olds feel like school kids

loved that my kids and partner enjoyed the freedom of being able to do what they liked and i knew they was

the cocktails in the bar were amazing

the creche service is brilliant and allowed me and my husband time to enjoy the spa each day

the spa facilities a great

it was a great place and even the kids love it

having to pay extra for hotel parking, and wifi in the rooms

scruffy exterior , noisy with kids running about

price, kids playing in the corridor, people wandering around having loud conversations in the early hours

comfy bed, large tv, free but fairly slow wifi

very reasonable bar prices and for food and efficient friendly staff

friendly staff . clean spacious rooms . ample car parking . nice bar and restaurant

one thing, we found an uncollected room service plate that was still left, there, outside our room door

food & room were great. lot's of parking and reasonable wifi..

the staff at the reception and the bar were very polite and friendly.

no room service, no water in the room, no herbal tea at the bar, not robe in the bathroom, no extra

the breakfast was amazing. the staff were very helpful.

great parking facilities

bar and reateraunt attached

really welcoming friendly service nice little bar area. breakfast was lovely.

the only thing i was a little upset about was the bar either downstairs or next door played the music far too loud between 7pm to 11pm which made it

is amazing, great restaurant downstairs, big parking

beautiful barthroom and top quality towels and bed linen

problem parking later in evening since h&s is a popular local as well

being without wifi caused some issues: the hotel offers

a couple of things to keep the kids entertained would ve been nice so parents can enjoy a drink or two

brilliant location, facilities and breakfast.

booked the hotel as we wee attending a wedding nearby and requested an early check in

was disappointing that some other guests took parking spaces designated for ev charging when they were not in an ev vehicle

a great touch that santa came to the table to meet the kids

room service very expensive

thought there was a swimming pool but the spa was just a jacuzzi

was really comfy room service and the restaurant were very good really enjoyed our stay shame it wasnt a bit longer

was grate but we was dissatisfied with no swimming pool at the spa also we was told that the spa was included and it wasn t but apart from that we

there was lots of parking, and the location was brilliant because it was right next door to mercedes world and a 10

the pool was children friendly

inside all the workers very lovely and caring this hotel should be a 5 star not 4 star me and my kids and partner we really enjoyed our stay we will come back

was a little off, had a 'stain' next to the loo roll holder in my room, and the room service/rubbish left outside of the rooms was there all day

swimming pool for my children

pains to make sure there was enough food my vegetarian gluten intolerant daughter could have for breakfast

good food parking easy going nice decor

easy parking

parking was easy enough on a side street

also the wifi did not reach up to the room so that why they did not get full marks really nice quality pub,

sprung matress and no wifi to room

oh and parking was also included

amazing bar / restaurant, great food, amazing staff

wifi wasn t working properly

refurbishment is very good location and parking

free parking

location was beautiful, though parking was a bit dificult to find

parking.

staff, free wifi and great breakfast options

friendly and accommodating staff , colin was especially helpful at breakfast and the girls on the bar in the evening

it has a spacious bar and restaurant, plus attractive beer garden - which is a real sun trap

the bar staff were very friendly and helpful and we had a very tasty evening meal

location, boys manning bar handled it very well from busy to very busy at times and still managed to find us a taxi,

easy parking, a lovely breakfast and a lovely location by the river all enhanced our experience

the food was good, especially the breakfast

the bar area was full of character and the food tasty and portions very large

on others reviews we weren't expecting much of this place but actually there was ample parking, tea and coffee provided and the bathrooms were clean so couldn't really ask for much more

they give you wifi password but wifi not accessible in living area

very friendly bar staff and helpful

location and free parking

uncomfortable bed, shower head broke off when turned on, wifi not available in room, when i checked in,the staff tried to get me to pay again even though i

the facilities: spa, pool and gym are all very good

i don't think large groups of children should be allowed in the bar area.

room service food is under expectation for the price, kids pizza looks like supermarket pizza, the

if we have to say something wrong, maybe some more babysitters and/or kids club.

charlie the excellent cocktail bar staff, and sean, they were all great

swimming pool and amenities excellent eg

our kids loved it and the hotel gardens

one of the things which swayed us to stay was the ev charging available onsite

just the parking can be a little hit and miss compared to room location

the swimming pool was fantastic. walking in the area. reception staff were amazing.

wifi connection

no wifi

bar area could do with a lick of paint but it s not untidy and almost adds to its charm in a way

free parking. restaurant on site. shower good, bed comfortable, way check in

lovely pub, plenty of parking, good for an overnight stay, friendly welcome

late check out on day of departure really nice staff particularly in bar and restaurant restaurant

pool and gym is quite small, and sunday morning saw a large group of children in the area

lovely friendly staff great facilities we loved the pool and jacuzzi

very clean, easy to get to, room service was great and parking was easy

gym open 24/7! ud83dude42 breakfast fantastic. great location.

doesn't have a swimming pool and kids' play zone

complimentary drink! massive comfy bed, nice shower, good wifi

i made use of the gym fitness centre on level -1 which was ideal

kids loved the christmas lights and decorations

gym facilities were good

the room was very tidy and clean, and the breakfast was plentiful and tasty

couldn t do own laundry and would have liked more tea selections

door in dining room bangs loudly when used by staff noisy guests and kids running up and down the

best part that the reception helped for a late check out

door in dining room bangs loudly when used by staff noisy guests and kids running up and down the

we were given a very early check in. steam room and sauna were good

gym and pool are not open early in the morning to use before flights it also could stay open later

bed was comfortable and room service was very nice.

rooms were spacious and big beds with comfortable mattress and pillows late check out was

everything kids & me loved the fantastic food location & facilities as well as luxury

the wifi didn t work

staff were so friendly! lovely bar and breakfast.

room service was prompt, late stay was on the house which was amazing service

room and cleanliness were amazing - lovely room and bar very impressive would recommend and will stay

check in we asked for late check out and were given a complimentary checkout extension for one

we had an early check in, so i did the walk to terminal 5 departures as a trial run and found everything the

good location gym was excellent

we had an amazing stay. the breakfast package is a definite must!

we ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7

room service was also far better than expected

the bar area was really cosy with fires lit

the bedroom was comfortable and there was free wifi

the grounds and gardens are stunning with large checkers and snakes and ladders to amuse kids

ee service isn t the best, wifi is okay.

on the patio, sipping a beer watching the kids run around the garden after a very hectic

add the gym as well

restaurant food was great and so was gym

a gentleman called kevin, who brought our room service, was lovely.

clean and late check out

distance to heathrow terminal 2 so convenient for early morning flight, comfortable bed, good wifi, quiet room, friendly staff

was not safe for kids even though they said it was shower doors are dangerous our 7 year old got her fingers pinched

onsite gym; spacious; breakfast; helpful staff

despite our 4:30am departure they arranged a takeaway breakfast for us

good ac, good wifi, good restaurant/bar

wifi was slow and choppy

difficult to get onto wifi-annoying

had to pay extra 20 for early check in as no where to leave suitcases

couldn t connect to their wifi

location! perfect for getting to an early flight with little kids

the room was really small. couldn t connect to hotel wifi.

good free wifi

very spacious and clean, great location and free parking.

wifi connection was quite weak in our room

from bar to public toilets dirty and damp, but explanation given as to why from bar staff

the parking is huge, so don't need to worry about finding a space

excellent breakfast, good wifi

room service, front desk and restaurant don't answer phone if busy at front desk or

rgot to get her name) was so warm & welcoming when i ordered my room service

pillow, bathroom, water pressure, cleanliness, price, wifi, staff

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

they have very very reasonable late check out rates for the later flights

like the late check out... i love the soft bed..

in was quick and efficient - we took an early check in which cost 20 at the desk when we were offered 26 asa special online offer

accommodated an early check in without a problem, location to terminal very good & pod transport efficient

great location nice bar and food

clean comfortable rooms, room service, convenient location

everything especially the pizza in room service

the best part was the feeling of getting a two for one spa day and hotel night deal

the pool, spa and gym attendant was exceptionally helpful in the morning of sunday, 30th june 2024

as we left early for our flight we did not have breakfast

and helping with an early check in too

room service, food was nice and timely

you have to pay for wifi

in the shower/bath was low, it’s a £15-20 taxi ride from t5 with kids although you can use a public bus

room service person was excellent, friendly and made my request personal and very satisfying

got late check out for 3pm

had to go downstairs to order room service.

room service rather expensive

location to london heathrow airport, staff was welcoming and really liked having the hotel bar and restaurant on site

great experience using the gym as had room to my self for an hour

great breakfast and good size room

the facilities are great too, the gym is small however not a decided factor in staying

wifi was a little touch and go

room service is also available & the food was delicious

clean, comfortable and delicious breakfast

the wifi didn t work - apparently there was a system problem with the supplier

lovely clean bar & restaurant with very good staff

for guests who are staying, the albert arms offer a complimentary drink at the bar which was a very kind gesture and much appreciated

wifi did not work. breakfast not available at present.

the room had excellent facilities including a good coffee machine, tv and wifi

clean rooms and gym.

we ended up having to cross a very busy road with two kids in tow it would help if they provided more clear instructions to get there

location is amazing for heathrow, the restaurant, bar and staff are all great

view of the runway was amazing. sports bar was very comfortable with friendly staff.

i appreciate that kids eat free, and there is a couple restaurant options

laundry room - so useful. really easy to walk to from the tube.

clean, nice gym, comfortable beds, welcoming staff.

the facilities are great: the bar, the restaurant and the gym are all perfectly clean and spacious

friendly, helpful and understanding staff (with kids always difficult to find right rooms & booking didn't go as we had hoped

imagine how excited my kids were when they could eat unlimited pancakes and waffles (one at a time) at the hilton garden (+) it had a lovely adult and healthy kids menu (-)everything was great. free breakfast for kids is wonderful. (+) love the 2 double bed room, perfect for me and y 2 young kids, was able to get a well rested sleep in my own bed before a long flight (+)beyond to make sure we were comfortable and that my daughter had everything she needed such as a kids menu, treats here and there etc (+)to heathrow terminal 4 long stay car park and terminal is great and my kids were give complimentary goodies upon arrival (+)small toys for the kids (+)friendly, helpful and understanding staff (with kids always difficult to find right rooms & booking didn't go as we had hoped (+)kids friendly location

very good facilities, excellent food, friendly staff, free parking.

also lucky enough free parking was available at the time

ample parking and good selection of food at breakfast

parking ideal and super room

parking facilities poor

of the spa staff seemed to be very sad and unable to function as a result

is a connecting door between the two rooms which is super nice for family traveling with young kids

it was the absolute perfect place to rest, and really late check out time

had work to do in my room so ordered room service which was delicious

allowed early check in after a delayed and difficult long haul

excellent wifi

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

location for a sandown park event, plenty of free parking and free wifi without a complicated registration process

bathroom clean but needs a revamp soon. wifi connection varied.

easy to find, great location next to the racecourse with safe car parking. all round agreable.

could not fault anything, handy for rail connection, parking.

parking for guests

turned out the single bed was meant for kids under 12 years oldand my daughter is an adjlt if 20 years old

early check in

no usb outlets, wifi very slow.

location for the airport, friendly staff, allowed us to have a late check out that was greatly appreciated

good parking and late check out

of parking, good wifi, comfortable room

nice room convenient restaurant and bar nice and quiet

the location was going down to visit family and take the kids to a bonfire turns out we were right across from the event so location was

being able to add an extra cot bed for my 4yo, as i was a parent travelling alone with two kids under age 7

the ev charger fees are too high. the extractor fan in the bathroom was dirty

tea coffee bar rooms clean spacious

for the price of the hotel, the facilities were great, it was clean and the breakfast was really good

polite staff members, cleanliness of room and hotel, breakfast was scrummy!

coffee and allowed early check in which is very important to those who arrived early in the morning

were great and tried to accommodate an early check in however no rooms were available

parking at the back of the pub was fine, next to the village park

parking tricky to find and busy but lucky to find a space

poor wifi signal, door handle falling off, a lot of dust, not a hot shower

excellent location for me and parking, although public was close by & off the road

i could not access wifi in my room at all so had to wait to breakfast time and work in the bar

it also has a gym, pool and spa which are available to guests

wifi was very poor

we used the gym and

restaurant and bar very nice too

lovely friendly staff, comfortable rooms, good breakfast and a lovely relaxing spa

nice staff. the bed was comfy. near to the airport. the breakfast was lovely.

breakfast was very good

our taxi was only £22 versus the shuttle bus that would have been £7/per person (including kids)

nice spa facilities and decent gym

had dinner on the bar food was good

proximity to heathrow. room comfort. bar food

nice gym to use before a delicious breakfast

not much to do for bored kids but luckily there was a mc donald's opposite so would get them food they would actually eat

kids running riot in bar - burning menus - parents out of control

love the room and room service food. and the breakfast was fantastic.

friendly welcome, proximity to heathrow, parking, very clean, and good price.

park and wifi free - very clean - lovely staff - very helpful and lots of facilities in area only 15min easy

off road parking, clean, spacious, friendly and helpful staff.

we had wifi and multichannel tv

wifi and electricity went out

early check in, easy transport from the airport, proximity with windsor

drinks in bar reasonable prices for london area

staff very friendly and good with kids

and then my laundry which i left in the bathroom they all got soaked and ruined

was great, breakfast was excellent as well as free , free wifi throughout the hotel, 10 minutes away from

for wifi is ridiculous; i was disappointed that there wasn't a shuttle to heathrow; i am disappointed

beautifully appointed room exceptional customer service lovely pool/sauna caluccio's restaurant

there was a noisy group on the floor one night. sounded like college kids. :)

good breakfast room offered a double bed for kids whereas other hotels were giving a sofa

chicken masala top shelf, even at 10pm via room service

swimming pool and spa are clean and really welcomed after long day

no room service yet

de-luxe double room came with robes & slippers

i had trouble with the wifi, and kept getting logged out, then later found an email to validate login, but even then it

the spa facilities are amazing

room service trays and rubbish were left in the corridors for the duration of our 24 hour stay

comfy bed, keen and well informed staff. decent wifi and clean. room temperature was good too.

we got back from central london after lion king, we asked about a late check out and he gave us an earlier time

staff, ordered room service didn't have to wait very long for the food which tasted

flight arrived from indonesia at 7am so i emailed the hotel about an early check in

noisy restaurant. allowed kids to run around screaming.

gym is too small for me but would be sufficient for most

a reasonable choice of food/drink options in several bar/lounge and restaurant areas with the roof bar offering a great view of the airport

station in front of hotel/ nice bar restaurant on top floor with terrace and view on airfield/ efficient and friendly

location on the bus route from heathrow; early check in

didn't like the 30 early check in fee

away before heading to terminal to meet daughter, was told yes room ready but have to pay for early check in , waited around reception before unpacking

didnt have a breakfast, this was due to us having one booked at the airport

nice bar in the lobby

the world, staying in ibis hotels in multiple countries is always a blessing you know you have wifi, bathrooms, service and the room is always in good

would have been nice for the bar to be open, but it has no effect on the stay we had.

no bar lol

the inside of the kettle in room looked like it had seen better days, no bar open being refurbished

it was unfortunate not to have use of the bar and dining areas while they await a refurb.

was excellent for the train to twickenham and windsor, free parking, early check in, beds as requested and a good pub and a costa coffee 1 minute walk away

convenient location with easy access to london. excellent staff, food, facilities and gym.

pool and gym were very clean and a good size

ud83dudc47 awesome wifi 24/7 ,, it's commendable tooud83dudc4d the room is cool but i suggest if possible that the

really made my kids feel special and really firendly staff, great breakfast.

and the weekend was perfect then we ordered room service as she tends to get a

located a five minute walk from windsor high street. wifi a good connection.

bar and restaurant staff where equally as good, lounge and restaurant area are lovely and the

mins walk to centre of windsor the staff were so helpful and nice the breakfast was amazing the bar staff friendly room was lovely with a bath and shower the bed was really comfortable can't

noise because under flight path, wifi

room service close at the same time of the restaurant so i don't see the point to have room service

the limited parking onsite and being unable to reserve did add pressure to the arrival.

he whispering angle bar) however the one thing that lets you down is the terrace

when the young lady did arrive, she muttered an apology about having to take room service

welcoming staff, from the porter to reception to the breakfast crew

went for wedding anniversary with kids

nice design and good rooms. facility s were also good and the late check out was good.

very good room for the price - no additional charge for the late check out and parking was free!

gym facilities were fab & the style of the hotel was great

they have a small gym which is well equipped and is perfect for a quick workout

good facilities such as the gym and great location with comfortable room

bar and vending machines if needed

the staff at the breakfast hall were amazing. food was good as well.

location/ convenience after getting off flight late in the evening with 3 young kids.

in advance by 5 months and providing a reminder within a week, no arrangements were made for early check in which is disappointing, esp for people travelling from long distance and with kids

kids running and screaming up the corridors between 10pm and 1am when having to get up for an early

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

had some issue with wifi, but it was fixed as soon as it was possible

also, the wifi in the room could have been stronger

location, the bar , the food.

good wifi & tv

lovely bar staff

room was immaculate, comfortable bed, had a very good wifi signal, close to heathrow airport and excellent value for money

nice size tv with most english channels vending machine late check out for

compact room, spotlessly clean, free wifi

value, clean, free wifi and good connection

staff, good wifi, comfy bed, and a clean room