couldn t connect to wifi

beds were comfortable and staff organised for us to have early check in which was great.

parking and check in, very clean room, a quiet sleep and very handy for legoland in the

would have liked private, secured parking.

they wouldn t let me open a bar tab so had to pay every time i went to the bar which was a nuisance

a big smart hotel with a nice atmosphere- we were going to the golf at wentworth- location was ideal and staff were helpful in getting taxis

free parking is convenient and staff are polite

location great for the golf at wentworth and got an early check in

ev charge point not working but staff didn t seem too

heating got very wet at golf tournament and couldn t dry clothes tv remote did not work took 2 hours for batteries to be

the outside pool was out of action but that was explained due to new tiling being done

breakfast amazing. hotel spotless. staff super friendly

was perfect, brand new facilities, state-of-the-art gym, pool and spa to the best standards and the staff from check in to check out cocooning you and

swimming pool and spa are perfect

swim time for kids- should be anytime

hotel bar man was wonderful and friendly

would of preferred a room service breakfast, it was my wedding morning and i thought it would of been alot nicer to of

the room was comfortable and breakfast was delicious

with a hot bath and room service

we drank in the bar which is very comfortable, special mention to the young barman who was a very courteous young

very good location, clean, friendly staff as well as a late check out.

lovely bar staff

late check out include in the price

was grand walk to office and restaurant table to put laptop on easy to use lights wifi worked fine windows opened hook to put jacket

the welcome from the irish guy that was also serving at the pub bar was very friendly and personable

location, easy to walk to the castle and city centre *helpful friendly staff *clean rooms *good wifi *reasonably good

some new curtains; it's not the hotel's fault but i had issues getting there as there was no free wifi at the train station and no maps, maybe the hotel has the power to improve that situation with

left luggage in luggage room and took advantage of late check out after registering with hix as suggested by jin

also we ordered from the bar menu some samosas and spring rolls

fact that we were offered a late check out when we arrived and were given membership information

updating the main hotel rooms, hence the bar wasn t open.

and the early check in meant that we were ready for our vacation fast

the location is fantastic, breakfast good , the bar and service fantstic

they were wonderful to accommodate an early check in. we were so appreciative.

the later checkout time was also helpful and allowed me to come back and shower post race without

the wifi in our room was bad. i had to go into the hallway to access it.

free wifi didn t exist and air conditioner was useless

if you have two teenagers or 3 kids, i can't recommend enough

wifi did not work.

only concern is the quality of the wifi

would have been nice for the bar to be open, but it has no effect on the stay we had.

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

very little in the way of facilities ie no bar or restaraunt

shared facilities are excellent but bar and breakfast not open yet

hotel being refurbished which we were not aware of , no bar or food available.

accommodating over the phone on site staff very friendly and helpful lovely food from the bar restaurant an overall 10 out of 10

accessibility and parking were both excellent

parking was great and lovely little pub alongside, easy access to windsor town via a short uber

food,staff , room and bar restaurant were all lovely

everything, will be booking again. nice rooms, wifi wonderful hosts great location perfect

internet in the bar is good

like i said, wifi isn t the strongest

bit of noise from the downstairs bar but doesnt go too late and ear plugs provided resolved any need to sleep before 11pm

wifi wasn t consistent.

the non existent wifi connection. it was supposed to be free but it didn't work.

no room service post 9pm

staff, breakfast, location, room size and bathroom upgrades, tv in room, hairdryer, wifi, etc

wifi is a bit poor if you are in one of the more distant rooms

we were very lucky to be given a room upgrade and a free drink in the bar on arrival

staff very helpful and accommodated an early check in

really nice entertainment for the kids in the bar too

parking was a nightmare

free parking

pool, the breakfast, the location and the staff

to stand around getting cold as so many others got out at the same time but the kids loved the pool

room , breakfast , gym

the staff were so friendly and brilliant with the kids

i called room service twice but there was no answer. sky sports in the bar but not in the room

if there's the a little play room for little kids that would be fantastic .

order our evening dinner as a family in the bar restaurant and have it delivered to our room as room service was wonderful - thank you

which is what we used to get to emirates stadium, great friendly staff, nice atmosphere in the bar and we had a nice cooked breakfast in the morning, beds were super comfy and the room and

the room was spacious, clean, with tea and coffee making facilities, and good wifi

given early check in without any extra cost

nothing for kids

laundry needs for long stays

wifi

off road parking, clean, spacious, friendly and helpful staff.

:) free parking and my room was very quiet

we had wifi and multichannel tv

price and location and free parking

wifi wasn t working properly

parking provided onsite

location, lovely room, parking, welcome chocolates, really clean and spacious

no room service

st importantly) and the rooms are just top notch

restaurant, but no bar for just a drink.

tv working, no restaurant or bar open as advertised, bathtub but no stopper to retain water, shower had poor pressure

for parking £2 for a bottle of water the bar is a restaurant, floor boards make noises when you walk on them or other guest in other rooms

wasnt a restaurant and bar as stated

room and toilet rather cramped heating in room sparse no bar although even confirmation shows opening hrs

wifi reception was dreadful

breakfast buffet

good bar meals and breakfast

room service breakfast was very bad cold burnt toast , cold coffee, warm jam would not tecommend

used the gym and spa

lots of parking and family friendly

breakfast was great, hotel was very close to thorpe park and excellent for the price.

poor wifi toilet was difficult to flush

size was good as having kids

a 5 minute walk into staines to the shops and eateries or you can stay at the well stocked bar in the hotel

as 2 adults with no kids we didn't know it would be thunderbird themed

as 2 adults with no kids we didn't know it would be thunderbird themed

spacious and playful hotel for kids

little selection of breakfast for all, kids entertained with football table and various games around the lobby

fast free wifi

lovely breakfast and room.was comfy. will definetly come back

overall experience was good, but parking from hotel was not convenient especially with kids

had lots to bring into hotel as traveling as a family of 4 with 2 kids

they also have great services such as library, bar and

everything was perfect. great size room, good gym facilities & great breakfast choice

we had room service and that was very good

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

room service, front desk and restaurant don't answer phone if busy at front desk or

excellent breakfast, good wifi

i told the bar staff but they were disinterested

very accommodating for kids.

the kids loved their 'kids checkin' area too

early check in and late check out. large room. warm and comfortable. extra bed.

we needed, good location very helpful reception staff, fantastic indian restaurant, pool for the kids

the kids loved their 'kids checkin' area too

and very kind to both myself and the dog especially the food and beverage manager and and the bar staff during lunch the following

the wifi had good signal in my room

wifi was patchy.

facing river, facing town and there is room service

welcoming staff, helpful when booking in, i arrived late and made it to order food at the bar

the bar area was really cosy with fires lit

location for local golf clubs

service, parking and there was a lift

location near to wentworth for the golf and ascot for the races good atmosphere very good room with a good view room super clean and

lovely bar & restaurant, breakfast was excellent

parking space is about 400 to 500 yards away from the rooms and we had some raining, however we did

biggest draw-back: wifi worked only intermittently in room which necessitated long treck to reception for internet

car parking is rather distant and we might have been more annoyed

limited breakfast room service menu. slow bar service at the terrace bar.

a room with a view over the river is a bonus as is the terrace bar and dining area which can be used in pretty much all weathers

helpful staff and excellent wifi giving brilliant speeds

staff clean room comfortable bed free parking and economical i will go back again its got everything i

strong incense smell bad room service limited food choices

no wifi code given on checkin

safe private parking the helpfull staff were great as always

my mommom and i loved having breakfast in bed, and the hotel s layout made traveling through heathrow smooth and stress-free

the only thing missing was the shoe horn and laundry bag.

great hotel but poor hotel wifi connection and very bad mobile connection

you can walk straight to terminal 5. the gym and spa facilities are very good.

comfort. location. excellent staff. great gym facilities

no cutlery, bin and the kettle was really dirty but i went down to the bar and was assisted immediately which i

one of the toilets, you could see right into through the window no towels provided, no wifi info provided, no way to access rooms after place closed, provided at check in, had to find it

the food and bar staff are

good locations with bar downstairs

of parking, and really close to heathrow, bed linen crispy clean

excellent pod transportation to the hotel, good wifi, clean

had room service and the meal was delicious

their wifi connection is not great

sometimes the wifi required to open 'www.google.co.uk' web page to work properly.

close to the terminal 5 and if you with kids under 15 yrs old they ride free on the city

convenient location, friendly staff, free wifi.

nice bar and food

lady at breakfast was jean watts at 86 years old what a star cant wait to get back staff great very helpful

free in room secure wifi, which performed well

my husband loved that they had ales on the bar and i was impressed with the gin selection

the gym and access via public transport was good and i thought the hotel was value for money

check in, quite room late check out, shuttle bus to and from hotel to airport, tea and coffee with biscuit, good

u don't want to run outside near an airport

excellent location for heathrow terminal 5. late check out was much appreciated.

i like the bar area and i like the restaurant. i thought it was lovely.

gym facilities are the best i've ever seen

bar lady was amazing helping us with a video we wanted to film in the bar

spa and gym are were amazing

dinner was not 5* - the outside pool was not clean homing a frog, dead flies, leaves & frog spawn - wobbly dinner table, flickering

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

ull english ) and the lounge area and bar were good

the hotel was comfortable and has plenty of parking

room service breakfast

wifi was in and out so couldn't get work done

could extend the bar to give it its own space

free wifi advertised but barely reached the

beautiful main building, nice food, great parking, large room and such lovely staff

lady at check in accommodated my request for a room in the main building where the wifi and cell phone reception is better

at aside

easy parking

staff welcome upon arrival and room service food quality from the restaurant menu was absolutely outstanding

the wifi struggles, i saw some unexpected disconnections during video calls

really nice garden, lots of space for kids to play and generally quite safe for the kids

i had room service and the food was excellent, hot, fresh and tasted great

plenty of parking

not much to do at the hotel for families, the only channel for kids was out of service

nice staff and room small gym

clean and comfortable, had a very good restaurant with a good selection, fair prices and good room service

- comfortable bed and clean environment 2 - free and strong wifi 3 - help full staff

an early check in as we had been travelling for around 24 hours

lovely lady behind bar was so friendly and helpful

location and secure parking

and room service was good- there was enough tea coffee and milk and sugar even safisfy my husband (he

parking was plenty at the back/side of the hotel

great location with parking

and room service were superb, clean and large and extremely comfortable

close to airport and good restaurant, bar and outstanding breakfast!

the property also had a well stocked gym, laundry facilities and decent restaurant on site

decent restaurants and bar next door and room service from the restaurant

small gym limited equipment.

everything that he ordered from the kids' menu was free: starters, main dish and dessert

breakfast was very good evening meal excellent, clean friendly staff.

comfortable, great liocation, nice bar area and nice bedrooms

the information was inaccurate regarding 24 hours room service

clean rooms and gym.

clean modern with plenty of parking

free parking and comfortable beds

great bar and menu, staff were brilliant

as usual no such thing as good free wifi.

looking for a reason to come back with no kids

were helpful as we had our flight cancelled and they assisted us with early check in

couldn t connect to their wifi

difficult to get onto wifi-annoying

location! perfect for getting to an early flight with little kids

the room was really small. couldn t connect to hotel wifi.

could eat that club

good tasty food available in the bar and restaurant

room service was prompt, efficient and very tasty

cluding a jar of fresh brownies); drinks/snacks in the bar were delicious; room service was prompt, efficient and very tasty

twin room was perfect - nice bar area and breakfast was great.

property had a gym and free wifi

i was not able to watch youtube on tv maybe the wifi connection was a bit poor.

was smooth and friendly, and the room service was excellent throughout our stay

room, exceptional view, great bed, excellent room service, and a perfect location for walking to terminal 2

check in easy, food available and everything was clean and new, great tv choice and wifi

was a stain on the carpet that looked like it needed more cleaning, however staff let me check in early so maybe they didn't have a chance to get to everything in that shorter time

the interior space is wonderful, but the wifi is not very good

just two stops from the bus stop near the hotel restaurants and grocery stores nearby mini gym inside the hotel lots of to choices for

for over night layover, especially with kids

room, very comfortable bed, good wifi, big shower, friendly staff and easy to get to from the airport, close to a shop as

parking was a long way from hotel.

everything, especially kids club

swimming pool a little crowded, half the pool taken up with lessons

the facilities are great my boys loved the soft play area and the swimming pool

the room was very nice and clean. the staff were great. gym is very well equipped.

really comfortable place near to the airport. room was clean and the wifi was great

rect elizabeth line)

the room was very comfortable with free wifi and the staff was very helpful

work desk available, hairdryer, free water and wifi access

ough some guests had parked awkwardly making it difficult but not the hotels

room service took 2 sets of towels away each day but only replaced one

room was good and was able to get an early check in

food at rgb was expensive and small portions. kids pizza was a microwave version.

this hotel had a 3:00 check in with a 25 fee for early check in, which i felt was excessive for a couple of hours

by terrible wifi and over zealousness in shutting the bar to meet the 10'pm curfew

the peking facilities were excellent we arrived late at night and had no problems parking

helpful and friendly staff, really good food and plenty of parking.

excellent parking and wifi

check in staff, good free car parking, undercover, good room, nice bar, and menu free good wifi

bar and restaurant very nice and the food was

if you wanna stay somewhere near airport and the family room makes it easier for us with 2 young kids

the shower perfect! gym , pool, & sauna . unfortunately i did not use . maybe next time

i was upgraded to a huge room! breakfast included. highly recommend

inside pool is closed

our kids loved the pool

loads of parking and good location.

spa was awesome and food very lovely

had a treatment in the spa and the specialist was awesome

only negative is that the gym could be bigger

had a drink in the bar and the lady

no shop in terminal 4 so had to track it to terminal 2 with the kids which was a bit difficult.

i also ordered room service one night for dinner and it, too, was very good arriving faster than the time estimate

wifi wasn t working, carpet in the room didn t feel very clean

meant to feature a gym but i noticed some equipments aren t working so i did not end up doing my gym routine

restaurant and bar are first class and the bed was very comfortable

the early check in option was perfect after a 15hr

a wonderful short stay really all staff were amazing from early check in to rooms and more all lovely people cant thank them enough

accessible dinner and breakfast

staff are friendly they even let early check in when room is already available

great location. nice sized room. parking and 2 ev chargers at reasonable price.

my kids went wild seeing it because they knew it out of videogame or something in the internet

kids can diner free with mom and dad

my kids went wild seeing it because they knew it out of videogame or something in the internet

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because there was a constant clanging overnight which made sleeping a challenge

door in dining room bangs loudly when used by staff noisy guests and kids running up and down the

breakfast great late check out helpful for other family members

the bar closed to early

location easy to find ample parking

was our 3rd visit there it has everything you need and in a lovely spot nice and quiet and secure parking

the only bad thing was the wifi.if they sort their wifi out everything will be top rated.

my adult kids were staying in a separate room and their bar fridge was empty, once the reception staff was

nice access to terminal 4, good gym facilities, comfortable bed

rooms very clean and functional , nice standard - we had a connecting family room (parents plus 3 kids), had two double beds and a carry cot in the kids room

it would have been nice if there was still a bar open for service

front of house staff as well as room service

i requested early check in after missing my flight home and being taken to the hospital due to food poisoning

good parking and late check out

room service slightly pricey

great value and room service timely and pleasant

tv with many channels and strong wifi