wifi not strong in rooms.

also you can request an early check in which we did

parking is very difficult as no private carpark so if busy can be hard to get a space but to be

parking good

was made very welcome at the hotel and the food and bar manager went out of his way to

room service was only 4 charge

the staff were amazing with my kids

m) for making our family birthday celebration so unique and special

the gym, pool, sauna

iron,hairdryed,safe,kettle,tv and free wifi great and helpful

a couple of things to keep the kids entertained would’ve been nice so parents can enjoy a drink or two

staff, quick early check in and nice room

the wifi setup is a little odd, in

grand hotel, free parking, easy to find, good location, bed was so comfortable, room beautiful and grounds, air con

newly refurbished room good fast wifi

the room is clean fresh and modern, no issues with the free wifi

although room service wasn t possible extra milk and teabag sachets were waiting outside of the room each

that the room service menu was not more extensive and didn t have healthy options for

the staff at the reception and the bar were very polite and friendly.

good wifi and parking

staff , warm welcome , even made sandwiches for us because we were leaving before breakfast, at no extra cost

great room, fantastic friendly staff, huge breakfast

initially felt like i was at the wrong place as the bar is located on the first floor and i expected to walk into a reception of some sort to check in

the food was good, especially the breakfast

did wonder where my sat nav was taking me) i arrived plenty of parking spaces a few steps to heave up my case

the only negative , the wifi signal was so weak , unable to make wifi call and not connect on social media which was a

staff, free wifi and great breakfast options

was able to park over the road , but would have liked it made more obvious that parking was on street parking

it has a spacious bar and restaurant, plus attractive beer garden - which is a real sun trap

free room service and the food was outstanding

we sat by the fire in the bar and enjoyed the relaxing atmosphere

is amazing, great restaurant downstairs, big parking

parking was a nice bonus as we travelled from far and didnt want the hassle having not been to

the wifi was a bit patchy sometimes, but honestly, i wasn't there for the wifi

good safe parking

excellent parking and wifi

helpful and friendly staff, really good food and plenty of parking.

location close to wentworth for golf

check in staff, good free car parking, undercover, good room, nice bar, and menu free good wifi

the staff were lovely, bar was good, room was great, bottle of water made all the difference.

really quiet and i liked the bar too

wifi a bit slow. need to go downstairs to get better wifi access.

the lady behind the bar was very polite and helpful when collecting keys etc

having to. leave the bar and go outside to get to my room

no smart tv and wifi

bar area very cosy to enjoy a nice drink and some chippies

the bar prices 30 a bottle of wine is too extreme

nice that there s a bar too and noticed there was room service for breakfast in bed

additionally, room service for no extra cost

nice that there s a bar too and noticed there was room service for breakfast in bed

onsite parking was good, staff very friendly and helpful, room was excellent.

and room service was good- there was enough tea coffee and milk and sugar even safisfy my husband (he

location near tp thorpe park and parking on site

decided to eat in the pub downstairs before going out that evening, it was lovely, service at the bar was quick and the man who looked after us kindly offered to put the drinks on the table tab and

room very nice, beds comfortable, very friendly staff. free car parking

lovely pub, plenty of parking, good for an overnight stay, friendly welcome

wifi access in the bedroom was unavailable. access only available downstairs.

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and adjoining restaurant, towels and coffee making facilities, ideal for my stay and

old and very dirty the common areas it doesn t have a lift and the stairs that we come from the parking were very uncomfortable dirty and made by iron i traveled with two children and my father

wifi available in rooms not organised at all, had to search for a vacant room unfriendly

gym, kids friendly

great view which the kids

swimming pool for the kids would have made this perfect, given the price

laundry was cleaned as communicated; very good

no swimming pool only a hot tub.

no wifi signal only available in the pub, only 1 coat hanger in wardrobe

there was a celebration in the bar but it didn't bother us, just added to a great evening

wifi was great too

room was clean, and the wifi worked

wifi did not work. breakfast not available at present.

everything you need for your comfort was provided, coffee machine, snacks and mini bar

very good facilities, excellent food, friendly staff, free parking.

the restaurant food is superb, and the bar is

room was quiet noisy at night as the bar noise did travel but i used ear plugs but i still really like the property, room and location

didn't take anything, honestly :)

easy to find with plenty of parking & very quiet,could you hear traffic

plenty of car parking spaces

location for a sandown park event, plenty of free parking and free wifi without a complicated registration process

lovely and quiet, good wifi, comfortable bed, good breakfast .

wifi worked really well in the room

pool area needs attention

room wasn t working and they couldn t get it to work which was unfortunate as we would of had room service

staff are brilliant - they allowed us early check in early and late check out

early check in following our request

great quality rooms, breakfast was licely. great service.

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

excellent wifi

the noise from kids using the place as a playground is unreal

scruffy exterior , noisy with kids running about

facing river, facing town and there is room service

rooms were lovely bed was huge. restaurant was nice. allowed late check out free of charge.

was very accommodating to all of the kids and helped find medical care for a sick little one

great parking facilities

size was good as having kids

not get wifi to connect to internet

i had breakfast included but sadly did not get to try it as we had to go to heathrow before breakfast

the breakfast was great with a good selection the omelette's were really nice and big

parking was easy enough on a side street

easy parking

comfy bed ,could not get wifi but could have been my laptop

free parking, good location, friendly staff, comfortable large rooms.

i was worried it might be noisy being above a bar but it wasn't at all

comfortable and spacious room, easy parking

more parking facilities although these were managed very well by staff

parking was tight but i did get the last space in front of the hotel - i know i could have parked

of the hotel right on the river thames and across the road from hampton court palace, the breakfast and the views of the river from the breakfast room

no problem with parking but imagine it could be difficult at busy times

the creche service is brilliant and allowed me and my husband time to enjoy the spa each day

in and outdoor pool, gym, spa, restaurant

made 4 50 year olds feel like school kids

great facilities, accommodating and welcoming bar staff

everything, especially kids club

food in restaurant very good and so helpful that both bar and restaurant open late even on sunday evening

a spa or a massage facility would have been nice for tired travelers

to get to from the terminals, and early check in from our long flight

my adult kids were staying in a separate room and their bar fridge was empty, once the reception staff was

i got room service which was pretty good

doesn't have a swimming pool and kids' play zone

drinks in bar was good - beer not over priced

buffet breakfast options were very limited and there was no variety in that

wifi wouldn't work on my laptop, but was good on my phone

close to terminal 4, i was traveling by myself with two small kids

good wifi throughout

excellent breakfast excellent gym very clean and quiet

comfortable, great wifi, small rooms but enough space for a single night stay

wifi is poor . internet doesn t work . have your own internet

quite, early check in, long breakfast hours. good breakfast!

the wifi signal was good but you had to sign in every time you switched on a device which was a little

and stylish, easy access with parking and good food

they stopped putting complimentary cookies in room & wasn t told about wifi

the wifi connection expected one to access through social media

comfortable bed, good wifi

very friendly bar staff and helpful

stayed there on a weekend and there was a fair bit of noise from the bar area until gone midnight so not the best if you wanted to get to sleep for an early morning

car park, wifi, proximity to airport.

the food and bar staff are

lots of parking fairly quiet once the pub emptied out.

for the parkrun on saturday mornings, great location to be close to local restaurants and hotel parking is a huge

tv was difficult to operate and wifi patchy.

family room, loved the bunk beds for the kids, nice touches for the family like top trumps game, books and marshmallows for the hot cocoa

wifi is a bit hit and miss, mainly a miss for our stay.

excellent customer service at check in/out, and room service

breakfast not free.

good breakfast

wifi codes seem to be for one or a few days only so i was often trying to relog in

good breakfast, efficient and friendly staff, car parking, good location

wifi was bad

arrived too late for dinner

the staff, gym, pool, breakfast, beds and general facilities were great

the pool, spa and gym attendant was exceptionally helpful in the morning of sunday, 30th june 2024

more variety at breakfast

spa , spaces big hotel.. a great hotel to be in.

gym or swimming pool

kids friendly location

jacks bar and restaurant has delicious food and good selection of drinks

beyond to make sure we were comfortable and that my daughter had everything she needed such as a kids menu, treats here and there etc

staff are very helpful, wifi was fast and available throughout the hotel

d sufficient staff so we did not have to queue for check-in),

was close to our departure terminal when checking in we asked for a late check out, was told they could do 75 up until 6pm, we were quoted an extra 25/hr

asked for a late check out and not a problem, we were flying from t2 so couldn't get any closer other than

comfortable bed and good air conditioning plus a handy laundry

proximity to terminal 3. the bar to watch the planes.

wifi was very patchy and front reception staff didn t know how to fix it

it's so narrow. i think it's fit for a business traveler which has no accompanied kids.

free wifi was working flawlessly

walls were thin, could hear family with small kids in next room

our only option was to pay for early check in

walks beside the water, we enjoyed a really delicious meal here food was really good and breakfast was excellent with really good choices,the bedroom even had a pillow spray and tea pigs

no room service sunday and not light lunch option, only set full sunday lunch.

great breakfast options, and great dinner options with daily specials prepared by a fantastic catering

we were given a very early check in which was wonderful as we had come off a long flight

not enough gf options on the main menu,maybe a separate menu for more basic bar type food.

expected for rooms above a working pub it was quite noisy with customers in the bar and music until the pub

the parking was free too which is always an added bonus

parking was on the street, with a permit provided by the pub, i think they save the parking on the

friendly member of staff and free parking was good

bar and courtyard for dinner and beers

and we got an early check in

wifi

no room service request card in room

sky did not work and the wifi

room service was poor - no one collected my card so i had to phone for it - no pastries, no spoon

no jacuzzi in a spa hotel. food was average. bar needs more cosy corners for couples.

fourth stay at the property, it’s very family friendly, the soft play is excellent and the kids swimming pool is the perfect size

loved the location, the rooms were fabulous, the spa and swimming pool were brilliant!

do not understand why room service carries a tray charge or why it cannot be delivered hot

ample and very safe parking

that it was really hard to get food or information; for example trying to get something for the kids to eat from room service turned out to be impossible

that it was really hard to get food or information; for example trying to get something for the kids to eat from room service turned out to be impossible

well appointed room with high speed wifi

the reception staff upgraded my room and waiver the early check in fee when i mentioned it was my first stay at that location

breakfast was one of best i ve had and the manager was extremely

no bar for a drink

parking

location, lovely rooms, free wifi and parking, friendly staff - all at a reasonable price - what more could you ask for

was so unclean and uncomfortable, the walls were super thin and we could hear people in the gym

nice to have a small gym on site

gym, food, staff were all first rate

other than the screaming kids in the corridor but that’s no fault of the hotel just inconsiderate

t no attendants apart from a couple of little kids behind the counter talking to their mothers who were having a social time in the gym)

great, gym good (but no attendants apart from a couple of little kids behind the counter talking to their mothers who were having a social time in the gym)

tv with many channels and strong wifi

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

arrived earlier than the schedule and they offered me an early check in after a simple call

breakfast was great and room service

terrible late night room service

just they don t have room service after certain hours.

the wifi also did not work on my colleagues work laptop

10.13 for two bottles of beer? expensive and why an odd number? wifi isn t easy to get onto

good breakfast room offered a double bed for kids whereas other hotels were giving a sofa

staff were fantastic. room was lovely, room service was great.

wifi was an extra charge in the room, parking was an extra charge too

and our older teen kids) in one room

comfortable rooms, suitable for work and rest, excellent facilities, good food, the gym and pool was an extra added joy

the best part is parking is free

location, room service

free wifi

the breakfast was mediocre on my first stay so i knew to opt out of thy this time.

wifi was good

silver status perks late check out

the breakfast buffet was excellent

we ordered room service from the restaurant for dinner, it arrived quickly and was very good, perhaps a bit

the wait person at the bar returned my pashmina shawl to my room after i left

after checking in, i enjoyed the very high tech gym then went and experienced the relaxing spa

beautiful, it had everything there. restaurants, spa and gym

we got back from central london after lion king, we asked about a late check out and he gave us an earlier time

wifi speed on the third floor could be faster

the hotel staffs from reception , foods and bar

room service trays and rubbish were left in the corridors for the duration of our 24 hour stay

slow dining room service. once it came the food was great.

amazing front office the bar the connectivity the room

great location. nice sized room. parking and 2 ev chargers at reasonable price.

for heathrow, parking easy at the hotel (cost attached), shuttle bus frequent to the terminals, wifi service very good, food very good, recently updated, (*) wifi was fast and good (+)comfortable bed. good wifi (+)24 he coffee in the lobby strong wifi (+) great wifi and we want to mention the housekeeping lady grazina who was just fabulous and summed up (+)wifi,location and breakfast (-)the wifi didn't work in the rooms only the lobby which was difficult (+)and public area the bed was very comfortable,breakfast was continental and had a good choice free wifi throughout very happy would definitely come back (+) wifi excellent (-)wifi was too slow too use

and ability to have a light breakfast at 4:30 am and bus service to heathrow also early check in

quiet, comfortable, value hotel with breakfast and dinner available

great location - great rooms with great views, comfortable beds and a great bar on the roof.

location on the bus route from heathrow; early check in

gym - was small but quiet, well stocked with treadmills, some other cardio machines, a cable

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

noisy restaurant. allowed kids to run around screaming.

room had a towel and a bar of soap for each of the max-3 occupants, and a small flat-screen tv

station and other food places together with a shop just in the same building, friendly staff, wifi is

downstairs bar is too plain, need lots of options in food and drink.

convenient location for access to twickenham. staff were great and allowed early check in.

the wifi is good

the rooms looked tierd. the splash pool and spa was out of service.

spacious rooms and perfect theme for the kids, they loved there stay and room.

spa was not working the steam room and not been added on the website is not working as i was

the swimming pool and spa facilities complete the experience

hotel was easy to get to, parking was good and the staff were amazing

the only minor change if possible would be to introduce kids rate for breakfast as a £10 for my 7 yo was a bit too

we were offered an early check in for an extra 20 which we gladly accepted

we had to go out from the hotel for several hours rather than sit round with kids and leave our stuff

noisy kids running up and down the hallway during the evening

for early check in which is disappointing, esp for people travelling from long distance and with kids the toilets weren t clean, definitely scope for better maintenance in relation to the

(by the way, i recommend adding breakfast especially if you have kids as the area don't have much options for restaurant nearby

is a connecting door between the two rooms which is super nice for family traveling with young kids

the in-house spa was spectacular

ologies i didn't remember name) bar server who was so polite and smiling and remembered my drinks orders with ease

just two stops from the bus stop near the hotel restaurants and grocery stores nearby mini gym inside the hotel lots of to choices for

room service was worth ordering after long travel even for an additional 5, a beautiful

a hotel service, is actually run by the airport and is paying

bar area was too noisy resembling a children's playroom at times

everything that he ordered from the kids' menu was free: starters, main dish and dessert

room service and breakfast.

huge apartment. fab gym and breakfast! so great.

good breakfast selections

decent restaurants and bar next door and room service from the restaurant

they accommodated an early check in for us

booking i asked for possible early check in

kids can play pool, ping pong, or giant jenga

the games for the kids on the evening and the breakfast was fresh tasty and had something for everyone in the family

good facilities such as the gym and great location with comfortable room

easy and early check in. rooms clean and well presented. staff very polite and helpful

i shouldn’t mention it but i requested for early check in around 10:30 am as i travelled from a long journey and need to get fresh in room but

safe to secure valuables the property was spotlessly clean with the added bonus of the use of the kitchen and dining area the high street was very close and the location

minor inconvenience, wifi was a bit spotty at times

so friendly on reception place was so clean free parking

great bathroom and shower, in the room there is everything you need:wardrobe safe, hairdryer, tv,wifi, shampoo and soap, towels, a fridge with a couple of bottles of water, tea and coffee etc

hotel easily accessible with good parking

room service isn t that great.

was helpful at checkout with our bags as we had 3 big luggates and 2 golf bags and he helped us to move it to the right waiting area where the shuttle bus will stop

modern and clean, very quiet, nice onsite facilities like a gym sauna and restaurant

breakfast was excellent and good value for money

shuttle bus too expensive; wifi didn t work.

great receptionist and great gym staff

very attentive staff, quick room service amazing facilities

the staff were friendly and the spa was lovely

we used the gym and pool

very comfy bed. food in bar excellent. very good experience

having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

the admission to the gym / pool was nice

room service meal lovely as was the friendly gentleman who brought it up to us

and the breakfast was also so nice, would definitely stay again

my room was immaculate, spacious, and very comfortable

not access parking via lift, and had to pay extra for parking - given the price kids had to pay for breakfast - which is not common

meals were excellent that we ordered through room service

not a problem i guess but i felt bad leaving so much waste - i ordered from room service so you just tick what you want but it doesn't tell you one tick equals 6 rashers of

moved into the hotel 2 days before we left london so we could take the kids to legoland

the gym was well equipped

the night, the restaurant was fully booked, but we were given the bar menu

building, nice clean rooms, friendly staff, nice bar and restaurant

only negative i could have would be the wifi was a little spotty, but this had no real effect on my stay at all

the location was going down to visit family and take the kids to a bonfire turns out we were right across from the event so location was

nice room convenient restaurant and bar nice and quiet

location, breakfast and bar were great

wifi code displayed in the room - had to ask at reception

was very bad to much money for the room and not really friendly as i never got proper room service the worse hotel i have ever stayed at in my life and i like to go to hotels for short

small bar downstairs for that evening drink which also doubles as the breakfast area

rsonal preference) in the bathroom

wifi was excellent and consistent

up on the bar terrace was amazing seeing the planes take off

clean space pod system to lhr early breakfast room service

kids loved that they could see planes landing and taking off from their room

their wifi connection is not great

gym amenities are my favorite.

water in pool was cold.

the staff can t do enough for you, the rooms are comfortable, clean and you get to use the gym/pool facilities

great room service and housekeeping

convenient to underground and airport. good bar food.

wifi didn't always work in the room.

the wifi was very

the outside horse box bar was a great addition and took pressure off the indoor bar

i was very impressed by the bar & restaurant facilities at first sight and definitely wasn't disappointed when we had our

location, lovely room, parking, welcome chocolates, really clean and spacious

beautiful room and hotel! great breakfast and great bar too.

we were allowed an early check in and we had to be somewhere in the early evening

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

the bar and breakfast area are beautifully decorated and the room was wonderful

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

great location staff brilliant bar very nice

was no mirror in the bedroom, but a huge one in the bathroom and behind the beds were messy, the wifi was on 2 sections and neither of them worked in the room, i resorted to using my husbands

tea and coffee facilities, wifi and tv, off street parking

wifi password on the leaflet didn t match so we had no wifi for the duration of our stay due to

tea and coffee facilities, wifi and tv, off street parking

great location when traveling with kids

the gym and access via public transport was good and i thought the hotel was value for money

you have to pay for wifi

excellent location for heathrow terminal 5. late check out was much appreciated.

room service person was excellent, friendly and made my request personal and very satisfying

friendly reception, room was just what i needed and all set up for me and my kids.

couldn't connect to wifi on my phone.

staff, met on reception with drinks and cookies for the kids

they permitted a late check out free of charge

room service responded immediately with replacement tea tray and fresh milk