friendly member of staff and free parking was good

behind the bar was absolutely lovely showed us our room and was incredibly welcoming

30 minutes to get a key, standing at the bar with my suitcase

expected for rooms above a working pub it was quite noisy with customers in the bar and music until the pub

parking was available

spa and gym facilities are great also

staff were so amazing, it was great to be able to use the pool, and the room itself was lovely with such a comfy bed

who are always chatty and smiling, to staying in a comfortable and spotless room, ordering easy room service and checking out, it s all fab

only winge i have is that breakfast was a tad disappointing, only scrambled egg offered on the buffett and as it was just due

the staff couldn't do enough, explained the parking and the details of the spa/pool which was close by

no bar in the room and no coffee or tea making facilities

should give favor for late check out they should not ask to pay 10/hour

abused me while i already informed them late check out

station and other food places together with a shop just in the same building, friendly staff, wifi is

the complimentary continental breakfast

the bed and pool

wifi good

complimentary use of the indoor pool. fast free wifi in room. good location. good aircon.

unfortunately by the time i was shown a third room it was extremely late and i had to settle on a room that i felt was the best the hotel could offer

swimming pool room

were only 2 little things i didn't like, the room was a bit small and the wifi never worked

he politely and diligently responded to my requests for room service

micheal on the reception is wonderful he carried all our bags and him and alex opened the bar late for us

well appointed room, good wifi

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had early morning flight

clean rooms, good wifi

very slow wifi

safe to secure valuables the property was spotlessly clean with the added bonus of the use of the kitchen and dining area the high street was very close and the location

clean, very smart, lovely friendly staff free parking and very close to hounslow central tube station

shared clean shower, out door dining and kitchen facilities

came back to an open bar and welcoming atmosphere, comfy beds, hot showers and brilliant breakfasts

free parking, don t forget to check your car in with the hotel when you arrive

everything from the soaps to the furniture was modern and top quality free parking

i needed wifi because i was participating in online meetings. wifi was insufficient.

lovely, friendly staff & free parking if required

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

are no staff members to provide room service or help with luggage

and we got an early check in

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

wifi signal could have been a lot better in room 24

you get what are you paying for. wifi was good and free.

is not available, but there is an excellent thai restaurant attached to the bar downstairs which was reasonably-priced and very tasty

it was also a bonus that there was a bar downstairs

little bit noise and check in on the bar on friday night

staff were friendly and made us feel very welcome. had drinks in the bar with locals.

good breakfast, friendly staff

good breakfast

great bar on the ground floor

continental breakfast complimentary

e pastries were fantastic

the best part is parking is free

we ordered room service and it was delicious

hotel isn't kids friendly and the first desk workers aren't pleasant

gym wasn't up to standard limited menu for dinner

parking was easy and good value the gym onsite was a

great value awsome wifi and good breakfast

great location, with parking great friendly and helpful staff

free efficient wifi

mini bar was well stocked and the shortbread in a little jar with personalised message for the kids was a nice touch

but the best thing was the little box for the kids - books, crayons, toys, games and mini marshmallows for their hot chocolate - that puts the

lots of room even for my kids on a sofa bed

walk into the centre of brentford and 5 minute drive to osterley tube station, also the free parking was a bonus

spent over 500 for two nights and i think breakfast should be included in the price.

difficulty with menus for breakfast, paid for it, then could not find breakfadt menu when scanned

the drinks in the mini bar were a little pricey

beautiful location, great gym and breakfast

one of our party stayed alone and struggled to get wifi so it was quite isolating for her just staring at the walls

the staff were very helpful and they provided good bar meals

excellent service and staff. nice clean rooms. plenty of car parking. fantastic breakfast

wifi works well in all areas

real ale at the bar as far as i could note

weird high-pitched noise coming from bathroom during the night. wifi didn t work either.

the bar is great too and i loved my evening meal, really tasty pub food

evening man helped sort wifi issue and the night porter who was still on when i left early the next day was very helpful

avoid third floor rooms), no

delicious room service food

i was lucky to get a parking spot outside

parking was a bit of a problem but the quality of the hotel was worth the 5 minute walk

very friendly locals, bar staff, and owner

location, breakfast, free parking

parking is the only challenge but, again, the staff was incredibly helpful and parking on the

wifi worked

wifi not in the room, only in common areas, which in fact

fabulous location and breakfast was great

room would have benefited from a small bar fridge

the free jazz music in the bar was not to my taste, but andre turned that too into 1 minute with sade adu

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

friendly clean and available parking

limited parking, but very helpful staff

ideal location, car parking was a real bonus too

the laundry that was supposed to be clean, smelt disgusting

no on site laundry service

kids menu was great but huge portion sizes!

wifi did not work in

we could have used the gym also

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

gin and brandy refills each day great pool

beautiful spa facilities and lovely spacious rooms

as a mom of two little kids every few months i stay in different hotel

the spa facilities were perfect for the stay. the bar & restaurant area was lovely too.

children s hours in the swimming pool could be longer .

there was a mini fridge with plenty milk for drinks and complimentary breakfast items as the bar isn't open for breakfast

bar , service and standard of the room was all top notch

accessing wifi a pain

wifi was iffy and didn't really reach the room

had the best time dancing in the bar with all the locals who were really letting their hair down

i had an issue with the wifi in my room and the staff responded so quickly to resolve the situation

wifi is never great, this my only complaint.

a great range of food at breakfast and food was great

however, if you don't feel like venturing out, the food that was being served in the bar looked pretty good, and judging by the breakfast buffet, is likely to be a good choice

it would have been great to get breakfast included.

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

- wifi speed

noisy kids running up and down the hallway during the evening

kids running and screaming up the corridors between 10pm and 1am when having to get up for an early

the only minor change if possible would be to introduce kids rate for breakfast as a 10 for my 7 yo was a bit too

there is a bar that works till 10 pm, also they had instant coffee and tea in the room, no fridge

self service laundry facility is a plus

wifi: available in room and fast tv: good selections on

there's free wifi too in the hotel

everything was great. free breakfast for kids is wonderful.

for those that needed to wash there was laundry facilities available

room service stops too early

the pool was also a hit with the kids

more variety at breakfast

addition of swimming pool spa and gym is

the kids room was smells bad

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

excellent wifi

frills but lovely people, clean linen, towels, hot shower, tv and free wi-fi and parking

had parking

very clean, lots of parking and pool/gym are great.

wifi didn't work

cheap price with free parking near heathrow airport

there is a gym to exercise or a bar to have a drink and both are open 24/7 so there's something for everyone

kids can play pool, ping pong, or giant jenga

clean, modern rooms. good enough gym. nice, breakfast with a range of options.

gym is huge, room was very clean and it looked great and new

nos for adults, great choices comfortable hang out spots, games for kids too, even though it look super adult with check in at the bar

thing was they had free parking in front of the apartments and this was of much value for us

the host was nice and helped us with connecting to the wifi

us how to get in but mentioned nothing about the breakfast

the wifi provided did not work for either of my devices in the studio

off road parking and a 10 minute walk to the main gate

lovely stay for our visit to kew, nice staff lovely breakfast will be back

wifi wasn t great but not a big issue

kids loved it

we had a family room which consisted of a king size bed and a fold out double sofa bed for the kids

sky wifi worked pretty well

very comfortable one bedroom flat apart-hotel made of an open plan living room and fully fitted kitchen with dishwasher, microwave, stove, sink, nespresso coffe machine, table and chairs

weren't very helpful, hot water went off and they weren't helpful at all, we had 2 kids with us too, very noisy all weekend topped off with a couple nearly killing each other at

the hash browns at breakfast were soggy but the rest was great. lots of choice ud83dudc4c

told me when i made the reservation that they could put rooms next to each other since we had kids

wifi on the tv did not work, only way to get the smart tv working was by hot spotting my phone to

was rather annoyed that i couldn't have a fizzy drink for breakfast and that the gourmet menu didn't have anything i liked on it

would have liked to have the restaurant menu in the room so we could have ordered room service from it

lovely rooms kids loved the swimming pool fantastic staff lovely sauna great location with easy links to

the pool was nice the sauna was not that hot as expected

beautiful room, very comfortable bed, amazing shower, underground secure parking, excellent wifi and good size tv

excellent wifi

room we had was well appointed with good tea and coffee in a kitchenette

we used the kitchenette for breakfast

kitchen not very well equipped. stairs very steep and not very clean.

very strong and stable unlimited wifi tv with many freeview channels

the free parking is fantastic

free spacious parking full time delicious halal food available in the restaurant on the ground

parking space and good breakfast

helpful staff, free parking and free wifi

reat price plenty of parking

good wifi and tv it also has a lot of power plugs i the room as well

large comfortable room with good wifi

has free wifi and comfortable beds i had a 2 bed room but was next to kitchen

the bar next door was closed for renovation.. was expecting a bottle of water in the room ..

great location. very friendly staff. good wifi. clean bathroom.

watching the river with a bottle of red and lovely bar snacks

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

the staff were incredibly accommodating from an early check in through to the evening close down

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

the bar and breakfast area are beautifully decorated and the room was wonderful

the hotel has a secure underground car park if, like me, you drove to the hotel

wifi signal in our initial room was quite poor so we asked for another room closer to reception and

secure parking under the hotel was a real bonus

hotel location was perfect for kew gardens and the parking arrangements outstanding

the room itself was fantastic; super comfortable bedding, a great bathroom, good wifi etc etc

had food allergies and the made the effort to make sure she had oat milk this morning for her breakfast

place was spotless,all the staff we lovely breakfast was included which was a bonus,we stayed for a weekend in june

bar and restaurant on site reasonably priced great tasting food

complimentary breakfast offered a chance to savor classic british breakfasts, including an english breakfast

cozy place with lovely bar downstairs

breakfast delicious

but i called room service and they brought everything we needed straight away

welcoming, clean, happy pleasant helpful staff, great bar and restaurant and location.

the 2 young staff serving at the bar and karen looked after my drinks and orders

delicious well presented food albeit with a limited menu - and the breakfast was brilliant

we ordered room service

room service meal was very good and the lavazza coffee machines are also first rate

i was lucky but parking at the hotel is very limited, though well organised.

went for wedding anniversary with kids

location staff spacious rooms very good breakfasts terrace bar beside the thames

fter i had called to ask where it was)

room service breakfast was 20 mins late

gym was perfect for me and breakfast excellent

check-in was a breeze, room service is excellent

shower extractor fan didn't work, there were no water facilities in the gym

a few negative reviews i was very apprehensive bout goin to this accommodation as i had my 3 grandkids and my daughter with me on there 1st trip to see the sights in london but after speaking to

which was a bargain) plenty of room in the apartment which has brand new facilities, including a kitchen with kettle, toaster, microwave etc

property was advertised with breakfast included

the apartment was large enough for a family of 5 and we got a good breakfast from the owner to make while there

breakfast wad advertised, but not a scrap was provided

room service is good. receptionist always smile on face.

we requested a late check out and got it free of charge

i would recommend them including cash services and also having extra room services.

great wifi

good location, late check out and great breakfast selection.

food in restaurant very good and so helpful that both bar and restaurant open late even on sunday evening

the gym was nice too although a little

rooms were spacious and big beds with comfortable mattress and pillows late check out was

to get to from the terminals, and early check in from our long flight

early from a flight and had to pay 60 extra to get a early check in

available facilities including gym, reception and early check in

the simple layout, gym was perfect for a few days and easily accesible to airport or main trains to the city

though

available facilities including gym, reception and early check in

station in front of hotel/ nice bar restaurant on top floor with terrace and view on airfield/ efficient and friendly

stayed for three nights, room was fine and the bed was comfortable and the room was clean, free wifi was great and easy transfer from and to the airport

great location for heathrow comfortable stay good breakfast and ate in the bar nice atmosphere

wifi worked extremely well

comfy bed, keen and well informed staff. decent wifi and clean. room temperature was good too.

staff, ordered room service didn't have to wait very long for the food which tasted

is not convenient as train stops and buses every 30 minutes which not great when travelling with kids

we had all our bags and two kids below 3

quite, early check in, long breakfast hours. good breakfast!

cooked breakfast was lukewarm.

would be nice if they can provide a play area for young kids

buffet breakfast options were very limited and there was no variety in that

no shop in terminal 4 so had to track it to terminal 2 with the kids which was a bit difficult.

room was nice. gym was good. basically, everything you would expect from a good airport hotel.

room service, exceptionally clean room/bathroom, staff was courteous and professional

next to heathrow and tube. excellent breakfast. friendly and helpful staff.

when you wake up in the night gasping for a drink but know the bar would be closed

at works)

no room service. i couldn't charge bar orders to the room. pillows could be better

the bar could do with a few extra snacks. as the variation is very minimal

could have had wider breakfast buffet selection

pool, jacuzzi, sauna, gym facilities are very good

the advertisement also said that there was free wifi

and our older teen kids) in one room

the service in general, the breakfast and the pool was great!

pool felt more like a gym pool than a hotel pool but that is an extremely minor criticism

good service rooms are clean very big tvs in the room free wifi and much more for the price this is excellent i highly recommend this property if your with

the wifi worked perfectly and stayed on all night

wifi is too slow/didnt work at all

free street parking for whole day and free wifi

the room had flies and noodles. no wifi connection

value, clean, free wifi and good connection

wifi, comfy bed, good sized room, excellent transport links, excellent value for money, will

compact room, spotlessly clean, free wifi

get a window as specified on my booking, but it made up for it in being a larger room and got a late check out too

staff, good wifi, comfy bed, and a clean room

00 i had asked if it would be possible to have a late check out, this was granted at no extra charge

the bar serves delicious snacks and drinks too

breakfast was unbelievable plenty of choices very large buffet very tasty would definately stay

hotel, very comfortable and when i remembered to ask about a late check out i was offered a complimentary two hours which was much appreciated

proximity to heathrow. room comfort. bar food

breakfast on the terrace in the sunshine

bed for kids in family room not very comfortable

would like room service for the price too

very friendly staff room service at 10pm

great location, very quiet and beautiful grounds with secure parking

spacious rooms, clean and room service provided

great friendly staff, room service was excellent

no minibar..., but great bar downstairs.

room service was poor

room service available although menu v limited

tried to get room service during the night and was very limited selection and also found there was a language

was exhausted to the moment i stepped into my room everyone was very friendly and professional room service staff were amazing and explained in details the process

proximity to airport, comfortable public areas bar etc

limited options for kids on both the breakfast and dinner menu.

cost) also the wifi was good

also requested help about wifi and the person i spoke to wasn't pleasant at all in his response

friendly and efficient. good wifi.

wifi is mediocre at best

brackfast, wifi

and wifi both worked ok

location, good bar restaurant, all staff interactions throughout different parts of the hotel were great

, location , staff , rooms, early check in was just so accommodating best ever overall value for money hotel i ve ever stayed

the service in the bar can be a little slow.

good choice of breakfast and plenty of choice

there is a big garden behind the hotel with a playground for kids

staff were very helpful with early check in

during my stay both times he was able to accommodate the early check in for me

quirky touches laundry room with iron. 10 early check in suited our needs :)

not much room to sit down if it is busy at breakfast time.

breakfast good continental

lovely breakfast room was very clean staff helpful

breakfast was great

ll english)

as having free wifi in every room this was not true had to pay 20 to bt for access

was shocking, the tv was way to tiny to use let me not get on to the wifi it was non existent and to further add on the building blocked my own internet

the runway bar was fantastic with views of aircraft taking off and landing

used the gym facility

the food from room service was excellent

room, exceptional view, great bed, excellent room service, and a perfect location for walking to terminal 2

was close to our departure terminal when checking in we asked for a late check out, was told they could do 75 up until 6pm, we were quoted an extra 25/hr

street parking availible for free

staff, free wifi and great breakfast options

room service was excellent and so was the pizza we ordered

parking wasn t great but a small price to pay for such a lovely place

parking.

on reaching there we found out our kids couldn't use

though not too much of a problem as there are plenty of places nearby)

wifi connection was not very good, for a working trip is something quite needed

very limited room service

are small, the hotel is a bit far from the train station so it is challenging with kids

i had a drink in the bar as i arrived late, and again staff was friendly

tea coffee bar rooms clean spacious

light breakfast is also available from 4am if you have a really early flight to catch

for the price of the hotel, the facilities were great, it was clean and the breakfast was really good

and ability to have a light breakfast at 4:30 am and bus service to heathrow also early check in

breakfast was good

a rather forlorn track

breakfast was fab. freshly made and hot.

location, boys manning bar handled it very well from busy to very busy at times and still managed to find us a taxi,

lovely balcony and minimal noise, even though bar and beer garden in close proximity

room was spacious and bunk bed for the kids was really good solution

think 50 to check in early is over the top when she said there were rooms ready

ough not walking distance) 5 minute bus/taxi the pool & steam room really good ud83dudc4d

shuttle bus too expensive; wifi didn t work.

prices of food and beverages in the bar are expensive.

early check in is available only if you pay an entra 30 pounds

our only option was to pay for early check in

the wifi is fast and easy to access

gave us complimentary early check in and a larger room than we'd booked to scomodate my mobility scooter

walls were thin, could hear family with small kids in next room

how convenient it was from the airport, i also enjoyed the spa amenities.

full of kids

pool was small.and cold and room didn't get cleaned for the 2 days was there

there was no children's menu and had to pay full menu price for 3 kids

kids screaming, snoring, case wheels on the floors, kettles boiling you can literally hear

i had my 2 teenagers and 2 small kids with me and it was our first time in that area, so we did not really know where to go

there was parking which was great , the location is close to the bus station, train station is a few stops

was fine for the adults as the music went off at any 12 but not so good for the kids who couldn't sleep till it went quiet

was dirty no beer in the bar at all not very welcoming nothing for kids to do at all wouldn't go

my kids struggged to sleep on the beds