swimming pool delightfully warm

lovely outdoor bar and eating

water and a coffee machine in the room, fresh milk on the fridge, a good shower, great wifi and fantastic breakfast,

alot of noise from wedding party and kids running around

no problems finding a parking space. good view from the room.

the staff were incredibly accommodating from an early check in through to the evening close down

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

watching the river with a bottle of red and lovely bar snacks

the bar and breakfast area are beautifully decorated and the room was wonderful

breakfast fine

shower extractor fan didn't work, there were no water facilities in the gym

wifi wasn't working

the breakfast choice was great but a special mention must go to all the staff who were unfailingly

the bar staff make mean smoothies and the breakfast was hot and fresh

safe, secure and convenient car parking

everything you would wish for and more, location, secure parking, friendly staff, fab breakfast, amenities in room

e room guide only gives an internal number to

breakfast excellent value for money and catered for both children and a fussy vegetarian

there was room service available and staff were all very nice

children love the indoor soft play area, kids swimming pool and the outdoor playground

the hotel also has other club members wasn't able to use the pool as there was an aqua aerobics class and we had other things planned for day

do not understand why room service carries a tray charge or why it cannot be delivered hot

comfy beds, great leisure facilities, fab location ,super atmosphere, table tennis

house, boat hiring be the river, garden, tennis fields, free car park

decor, great location, staff very friendly with initiative, nice pool / spa, garden would be amazing in summer but this was march so need to visit again to see it

fab location, next to park. really great pool and facilities

facilities swimming hot tub and gym food was good in restaurant and nice room staff polite and

wifi not set up on tv so had to reset each time to be able to watch netflix

we couldn't experience the pool as there were kids screaming in there, which i have no problem with but as we couldn't do anything else it was a

wifi kept dropping in and out

fabulous value for our 2 night stay, particularly when you consider that we had free parking for 3 days & we could easily walk into richmond along the river

nice menu in the bar for dinner with lots of vegetarian options

waitress doing breakfast and bar staff

nice quiet location and perfect if you need parking. very friendly staff.

wifi was virtually unusable and given the poor phone signal in the area this was a huge issue for

bar is a lovely atmospheric place to enjoy a drink

coffee machine and snacks llittle blue guide book was a great help for explanations, facilities, room service, etc rooms are good a size and clean, and beds are comfortable

close down the bar before midnight, which surprised me

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

i went to the bar and the lady there said i'd be able to order room service via the app

it was great to have the excellent coffee and tea as well as a well stocked mini bar and snacks

lovely minibar selection and room service menu

lacking information in the room eg wifi details or price list for mini bar.

wifi was a bit spotty and tv signal not very

also a diverse selection of whiskey behind the bar and its very clean and cosy

i was lucky to get a parking spot outside

parking is the only challenge but, again, the staff was incredibly helpful and parking on the

location, breakfast, free parking

location, breakfast, free parking

) it was as close to the disabled parking bay as is possible making it easy to

family room, loved the bunk beds for the kids, nice touches for the family like top trumps game, books and marshmallows for the hot cocoa

great mini bar options and sweet little toy basket for the kids

but the best thing was the little box for the kids - books, crayons, toys, games and mini marshmallows for their hot chocolate - that puts the

mini bar was well stocked and the shortbread in a little jar with personalised message for the kids was a nice touch

excellent location and the new thai food restaurant operating from the bar area is superb

the wifi was slow and inconsistent, having failed a couple of times

good wifi

there was a mini fridge with plenty milk for drinks and complimentary breakfast items as the bar isn't open for breakfast

the free wifi

wifi could be avaialble in the rooms

maybe it was a family with kids

no wifi in room and would pay extra for better breakfast but was not on offer.

special mention to ala who made breakfast a pleasure

wifi not in the rooms but only in lounge, would be very helpful for business travelers to have

sky did not work and the wifi

menu for room service, which was a shame

easy parking,a nd close to trains to central lond as well as walking along the richmond riverside

reception staff gave a very early check in

the bar does get busy which also has seating outside but we didn't hear any noise from our room

basically: clean, affordable, no frills, professionally run hotel in central richmond with parking

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

location was excellent and free onsite parking albeit slightly limited in numbers

because the hotel was quiet she let us have a late check out at no extra cost so that we could come back and shower before heading

tiny parking area

also the wifi wasn t great in our room, but it was working great at the bar

no wifi connect in room 11

not a lot of hotels in the area serve food, let alone offer the full menu as room service

), great location by the station and the room service food was amazing

evening man helped sort wifi issue and the night porter who was still on when i left early the next day was very helpful

wifi kept going down

excellent and very supportive and assisted in giving me a a larger room as per my booking and a late check out

probably the breakfast needs a bit of more variety especially to accommodate vegetarians.

gym, food, staff

early check in & late check out without charge

breakfast could have been better, order was wrong twice but they did not charge us for it

also the phone didn't work for room service

restaurants were great, we had drinks on the terrace, breakfast and afternoon tea whilst there

breakfast is wonderful

wifi in my room poor but reliably good in the library

there s no restaurant

convenient and great car parking also

great location and car parking

room service took very very long to come or didn t come at all, when they did they get walked

is a simple hotel, nothing fancy, but the facilities are modern, clean and provide the basics in room service, restaurant breakfast etc

scratch card for parking

the accommodation was clean and the wifi had a good signal

great parking on street

the tv didn t work but the secured wifi connection made up for it

thing was they had free parking in front of the apartments and this was of much value for us

area is underwhelming and would have loved to get a cooked breakfast but continental is all they

wifi wasn't working, common parts and room were dirty, stains to carpet and bed linen in room, fire

breakfast was basic and no hot food offered. foyer is not very nice.

the breakfast had more choices it would be better

the breakfast service was a little basic but sufficient.

free access to gym and swimming pool

time for breakfast but location perfect as i was attending a business venture actually in one of the

the bar and room service close very early

the facilities were clean, the gym was amazing with hair dryer and straighteners, and spa facilities and good equipment

the breakfast was plentiful and delicious, with a nice range of options to suit all tastes

very friendly staff lovely room and the best breakfast i have ever had such great ingredients

we had a family room which consisted of a king size bed and a fold out double sofa bed for the kids

a shower and when it did work wasn t very good, but of a dribble shame about having to close bar at 10pm but was fine as loverly room to chill out

great location- friendly staff - loved the fact there was a self serve laundry right next door

had give no it room away to some one else

i did not have breakfast. first class lunch room service first class staff

free gym for sporty people like me, to be enjoyed also after check out

the gym was excellent for the size and my husband enjoyed the breakfast

the room service was quick and efficient and affordable

i loved the little bar and bar food service on site

also, the wifi password in the room was old, and i had to leave my son in the room to go to the bar and get

e pastries were fantastic

really enjoyed our stay, friendly staff and a cooked breakfast at weekends

continental breakfast complimentary

good breakfast

onsite laundry facilities

breakfast was better than expected, room and bathroom were compact but clean and everything was

kids running around the hallway, not enough hangers, light for bathroom was outside bathroom, lift

wifi unstable

we asked for early check in and parking and were very pleased to get both

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

excellent wifi

kitchen not very well equipped. stairs very steep and not very clean.

we used the kitchenette for breakfast

very strong and stable unlimited wifi tv with many freeview channels

room we had was well appointed with good tea and coffee in a kitchenette

excellent wifi

friendly member of staff and free parking was good

expected for rooms above a working pub it was quite noisy with customers in the bar and music until the pub

bar and courtyard for dinner and beers

parking great breakfast

the room was over the bar which was busy as we through but very little noise heard in the room and i was able to get to

free wifi, tv, air-con

little coffee/drink bar in reception for supplies

bedding felt damp, and a terrible smell of damp laundry lingering

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for your dirty clothing

it even has a laundry on-site - but beware, it does not take new bps 1 coins

bed, reasonably priced minibar and snacks, cozy pub downstairs, friendly staff who allowed us an early check in

adequate car parking nice atmosphere friendly staff

were unable to get the tv to work and the wifi didn't appear to be available

wifi was patchy

good range of tea coffee and biscuits mini bar available but not used great breakfast choices certainly will stay again for next years

the bar is incredible. beautiful pub, my favorite part.

jonathan at the front desk was super kind and the guy at the bar with the sparrow tattoo was very helpful

the other food i ordered during my stay via room service was nice however

but the lovely bar lady kept me company, and she was super accommodating

was no pen in the room to complete the card for room service

spent over 500 for two nights and i think breakfast should be included in the price.

amazing. clean. spa was fab.

decor - lighting - parking - access to wifi was simple

extra to have balcony and didn t get one after enquiring we received 2 complimentary drinks and late check out as a gesture as couldn t move us rooms

beautiful location, great gym and breakfast

prefer to be able to book early check in

have to sign in to get free wifi, no kitchen at all

clean and easy to find with lots of parking spaces

great location with free parking. warm, clean rooms with comfortable beds.

clean, large rooms. ample parking. staff were able to arrange an early check in.

the room had good air conditioning, free wifi

wifi didn t quite reach the room

wifi was wonky and signal was weak. also, cleaning staff is too noisy for the early morning.

room was lovely and well laid out, good facilities, reliable wifi

a really warm welcome in the very inviting bar area

breakfast was very nice and tasty,front office team and reception are very helpful and friendly l

great location for twickenham - walk or bus nice bar & friendly staff room clean and comfortable

the coffee machine wasn't working so when i asked they turned on the bar coffee machine in the moning and made me my morning latte

the wifi worked well

no late check out

excellent wifi connection, and not too far from twickenham stadium

wifi worked well and i had all the usual facilities

ar and restaurant) areas was confusing, so i stayed in the room until i checked out the next

bar staff friendly and helpful, good pool table too

wifi signal was also great

location, right across the road from the train station and next to a great bar but very peaceful at night

no room service - kitchen closes too early

only wish there was room service

they are flexible and allowed an early check in and late check out, which was very helpful

the bar and restaurant was buzzing all weekend

from hotel rooms great very thing you need after a long day good bed shower to free wi-fi nice breakfast starting at 630

the room is small if you travel with two kids.

dropped into a lovely wine bar with tapas nearby

staff were really friendly and helpful, especially the man who worked at breakfast

breakfast was really good and tasty

fantastic place to stay tastefully done throughout and the restaurant and bar is perfect.

each and every one of them from the check in to the bar and restaurant, to the night manager

perfect location to experience west london and the restaurant/ bar is one of the most popular in the area so excellent vibe

the downstairs mainly caters to the pub / restaurant it can be a bit awkward to check in at the bar area - especially when checking in in the evening

+ the hotels restaurant, bar and beer garden welcome guests with a very nice and warm atmosphere

i had no need for wifi so i cannot comment on that

came back to an open bar and welcoming atmosphere, comfy beds, hot showers and brilliant breakfasts

lovely, friendly staff & free parking if required

its an old building from 1890 so the wifi was spotty upstairs. a repeater would be good.

i needed wifi because i was participating in online meetings. wifi was insufficient.

no minibar..., but great bar downstairs.

think the only thing i would say here would be the gym

24 hour access to the gym could of done with a swimming pool, but overall very good

spacious rooms, clean and room service provided

spacious reception and bar area

the staff were friendly and helpful. was able to eat in the bar at a reduced price.

easy access and parking

free parking brilliant

10% off food and drink purchased at the pub bar and free parking

clean , it was very adequate for what we needed, we were offered 10pc off the drinks at the bar i would definitely book a room again it was close the st george's hospital which was the

depending on the day this can be very affordable for a spa break

staff who are great with kids, food is delicious, spacious dining area, not too crowded, pool could be warmer but its not freezing, bonus 12 checkout which is nice, comfy

a wider selection for room service would have been nice,. but a minor point.

staff who are great with kids, food is delicious, spacious dining area, not too crowded, pool could be warmer but its not

free hi speed wifi and great location

ch as the gym) was great, and the breakfast was very good

wifi is very insecure

wifi, super master suite upgrade, free bikes, free coffee, tea, lemon water

i would love a squat rack in the gym

concierge brilliant, bar staff brilliant

allowed early check in with car park to allow us time to get to carnival

laundry would have been good but mainly because i was on a rowing course and kept falling in the

limited bar choice on our return from an evening out

the hotel has newly furnished rooms with kitchenette and laundry facilities

early check in as flight was early

great location many of the staff were very pleasant late check out

is lovely, short walk from the tube in a nice family area with good shops and a couple of late night bars up the road

late check out facilities

kitchen facilities, super shower and overall, super comfortable room

wifi was down for a couple of nights, understood there was an issue tho

wifi and a television with some free channels

breakfast and drinks tray good , loved the individual bottles of milk, orange and apple juice

kitchen poor expected disposable plate covered in film with

thoughtful breakfast, enjoyed the variety, lovely area

good experience. inexpensive, clean, good location , good communication, excellent wifi.

free wifi worked well

wifi was was going up and down all the time, so watching the funeral on my mobile through 4g was

free-wifi

location, good wifi , safe location, friendly stuff

wifi didn't work

calm, location, house keeping, lobby and wifi

wifi speed was good

the complimentary continental breakfast

confusion with early check in when messaging online.

convenient location for access to twickenham. staff were great and allowed early check in.

to explained that i maybe looking for a early check in due to me having surgery

even though breakfast was busy, tables were available, the food never ran out, and there were no queues at the

20 laundry lorry reversing outside and engine

let us use the breakfast area when we need to bring some takeaways or have some snacks at night

also nice breakfast serve on preferred time

my room was spacious, wifi was great, the breakfast-to-room service worked perfectly, and the location is fantastic: 5 min of the picadilly line

the staff was very friendly, they let us do early check in and we could delay the check out for one hour

my room was clean and spacious with free wifi, tea and coffee facilities, a tv with lots of channels, a safe, some wardrobe space and

really helpful staff and able to facilitate an early check in

) and to order room service you have to go to reception to pay

the bed was comfy, staff were friendly especially the bar staff..

the free wifi wasn't strong enough to use...

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service and even better

pool

wifi code displayed in the room - had to ask at reception

well appointed room, good wifi

small bar downstairs for that evening drink which also doubles as the breakfast area

lovely hidden gem with a bar downstairs to relax highly recommended

the room service was brilliant and the staff was easy to get along with

had a mini fridge and breakfast all layed out in room ready to help self it was very cleen and phone could connect to

wifi was only available in the breakfast room, so you had to wait for breakfast to be over

was unhappy when i got to know there's no wifi facility provided

bit odd having breakfast in the room, but really nice and cute place

wifi didn't work in our room, the hotel needs renovation and the bathroom could be cleaner

couldn't find wifi details in the room, so used mobile data

i requested for late check out and although he had called deep cleaners still he agreed

the wardrobe bin not been emptied and personal stuff in the drawers - not many tv channels and no wifi

nice to come back after a long day, as the townhome provided everything we needed, including free wifi

the atmosphere throughout the hotel and bar is steeped in an authentic english charm that we both absolutely loved

friendly staff who managed to give me an early check in

very nice hotel, convenient, close to the train station, clean, nice staff, kids friendly.

early check in, then given the wrong room

very nice hotel, convenient, close to the train station, clean, nice staff, kids friendly.

the room we stayed in was quite small for an adult and 2 kids

was clean and the gentleman at reception was very kind in allowing an early check in and he stored our luggage

having on site parking for a plus point as i did not have to look any further

there was private parking in back and the wifi was decent and free

shared clean shower, out door dining and kitchen facilities

clean rooms, good wifi

it would have been handy to have the wifi code in the room, as i had to nip back down to reception because i'd forgotten it

- request an underground room if you're travelling with elderly & kids

b-sockets, wifi, power socket for different standards); great shower

room, super clean, good wifi

t), very convenient location near

no fresh towels offered on a daily basis and dirty laundry piled up in main landing which was a fire

very good wifi connection

liked the location, the staff is very kind and helpful, good strength of wifi, comfortable bed

the wifi was not always available. i could get it on my tablet but not on my phone.

the wifi was great and the reception managers were very lovely and helpful especially mr samar

if you could provide on site self service laundry would be great

great hotel, used the gym which was really good.

the door to the laundry shuts, which said must be locked at all times, was not locked and wide open on the 8th

free wifi everywhere and also computers in the lobby to research places to visit and print tickets for

gym is also great

friendly staff, opportunity of early check in, clean room, great location.

a takeaway breakfast available from the reception consisting of a pastry, a piece of fruit and a bottle of

doesn't have a restaurant, bar nor food services

of us and often means having to book multiple rooms so finding the room here was fantastic - the kids loved the fact that they had two sets of bunk beds right next to our bed

staff were awesome, digital check in, early check in, functional room, close to train station