wifi

it was also a bonus that there was a bar downstairs

staff were friendly and made us feel very welcome. had drinks in the bar with locals.

is not available, but there is an excellent thai restaurant attached to the bar downstairs which was reasonably-priced and very tasty

you get what are you paying for. wifi was good and free.

patchy wifi

everything from the soaps to the furniture was modern and top quality free parking

bar area loads of tv screens for sport room lovely and clean food was stunning breakfast was spot

one lovely quiet room with excellent breakfast and main meal options centered around a great bar restaurant which caters for all ages and preferences will definitely stay

they arranged for early check in for me

the spa smelt and looked lovely, we didn't use the pool or gym

spa and massage were superb

pay for wifi expensive rates that don t include breakfast

we then ordered room service so no need to even leave the room, a much needed

spacious room with a balcony and view

the gym should be stocked with water and towel - paper towel was available but no water

there is daily non-invasive room service daily, providing free water bottles, a fresh set of towels, and a quick tidy of the

states 24 hour room service but when i called down at 1am apparently they didn t provide any room service which

gym wasn't up to standard limited menu for dinner

not getting early check in

they permitted a late check out and the staff were eager to assist whenever they were approached

i had an issue with the wifi in my room and the staff responded so quickly to resolve the situation

mple) and the sole staff member was busy with a demanding customer so it took

quiet and very clean wifi work well for my business activity coffee machine with pods was a nice

i am a computer wimp it took me a while to log into the wifi

they also provide free breakfast

very accommodating friendly staff. plentiful and very tasty breakfast. rooms comfy and clean

great bar on the ground floor

the staff were terrific, they really tired to solve the wifi which we never were able to use

great food friendly pub would highly recommend breakfast was fantastic thankyou

staff allowed us a late check out at noon as opposed to 11 free of charge

lousy wifi reception throughout hotel

and spacious rooms and good super fast wifi internet coverage

strong wifi, good size room, free parking.

parking space and good breakfast

there is daily room service and a good wifi

has free wifi and comfortable beds i had a 2 bed room but was next to kitchen

laundry facilities were expensive

large comfortable room with good wifi

was no laundry available so we had to go to one nearby

complimentary breakfast offered a chance to savor classic british breakfasts, including an english breakfast

very attentive staff, delicious breakfast and everything very clean and organized

cozy place with lovely bar downstairs

room was exactly what we needed as a base for the night and the staff were kind enough to include breakfast in our stay even though it wasn t expressly listed on our booking

cording to my sister) and the breakfast was just

the bed was comfy, staff were friendly especially the bar staff..

clean, tidy and has a good gym attached if very good.

i think it was fine. any thing that was uncomfortable was rectified by room service.

loved how, comfortable the hotel was, from the room to the bar and restaurant

slept like a baby the beds were so comfortable, not to mention the amazing bar and restaurant downstairs ud83dude3b cocktails were 10/10 there

the room service was brilliant and the staff was easy to get along with

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had early morning flight

rsonal preference) in the bathroom

lovely hidden gem with a bar downstairs to relax highly recommended

wifi access didn t work - didn t need it so didn t follow up

which was a bargain) plenty of room in the apartment which has brand new facilities, including a kitchen with kettle, toaster, microwave etc

property was advertised with breakfast included

the kitchen is not fully equipped, missing day to day things

the apartment was large enough for a family of 5 and we got a good breakfast from the owner to make while there

it's clean and the shower and kitchen was good

safe to secure valuables the property was spotlessly clean with the added bonus of the use of the kitchen and dining area the high street was very close and the location

a great, handy location for the price and free parking too

they switched my room so that i could have an early check in

clean, cozy, peaceful. friendly staff and lovely kitchen with a veranda. felt like home!

parking

a very modern facility. gym. free laundry facility.

ch as the gym) was great, and the breakfast was very good

weren't very helpful, hot water went off and they weren't helpful at all, we had 2 kids with us too, very noisy all weekend topped off with a couple nearly killing each other at

laundry in basement - 5 to wash and dry a load

i think you have to pay for new sheets or towels, so we made use of the laundry room which comes with its own pre-filled washing powders/liquids

confusion with early check in when messaging online.

only thing to comment on is that there was no shampoo / shower gel in the shower, but hey had bar soap

ailable at the demand in the reception), wifi

morning we had to face a really crowded breakfast

everything was ok apart from being asked to pay for the pet. early check in was great.

lovely rooms kids loved the swimming pool fantastic staff lovely sauna great location with easy links to

seating area in the bar is set up mainly for dining

family room all laid out well and kids beds made

it looks like a world class with great decor and a beautiful pool

check in and late check out

site coffee shop / cafe & 24 hr reception desk, tv & wifi, comfy rooms with iron, good hanging space, lovely bed & bathroom & offer to provide any

wifi log in is a complete and utter pain

water pressure in the shower was very good. wifi was fast and reliable.

the staff were amazing friendly and helpful. the breakfast was fabulous

its extremely clean 2- the room space is well utilized 3- wifi speed and service was good 4- great hospitality from the hotel

the best part is parking is free

same as room service

everything including the spa facilities

the facilities were clean, the gym was amazing with hair dryer and straighteners, and spa facilities and good equipment

use of the spa and pool

the little downside was the swimming pool as it is not a part of the hotel itself but they looked after our requirements

expected for rooms above a working pub it was quite noisy with customers in the bar and music until the pub

location was great for twickenham and with parking

e booked).

the room was over the bar which was busy as we through but very little noise heard in the room and i was able to get to

parking was available

wifi not very good

there was wifi and. a tv also a heater because it for cold very quickly

the bar was great as well

great just what we needed for the night good money for value and the bar staff were so helpful they booked us a taxi for where we need to do and was so helpful , i ve

very clean, lots of parking and pool/gym are great.

evening man helped sort wifi issue and the night porter who was still on when i left early the next day was very helpful

though football on in bar we couldn't have been made to feel

couldn't get the wifi to work with my room code but that may have been me

very comfortable bed and a really spacious room. delicious room service food.

decent room service menu with quick delivery

excellent clean rooms very nicely furnished excellent food and breakfast will certainly return parking very

hotel staff were amazingly friendly- the hotel superb - breakfast was amazing

in reception after a long journey to be greeted by noisy kids high on a party, getting fractious with their stressed parents

very accommodating to allow an early check

fantastic location for gunnersby park! onside free parking a bonus

we used the kitchenette for breakfast

very strong and stable unlimited wifi tv with many freeview channels

kitchen not very well equipped. stairs very steep and not very clean.

room we had was well appointed with good tea and coffee in a kitchenette

excellent wifi

quirky touches laundry room with iron. 10 early check in suited our needs :)

was about 14:00)

vg wifi

10 extra for early check in

-lovely room -friendly staff -wifi good -good tv

the food at the restaurant was excellent quality and reasonably priced and room service is available

and horses was excellent, the location, the room, the bed, the bar, the breakfast service, the parking and most of all the staff, they were nothing short of outstanding

had a lovely few hours at kew gardens the next day too, taking advantage of the hotel parking

were unable to get the tv to work and the wifi didn't appear to be available

free and safe parking, warm welcome, beautiful decor, excellent food, free wifi, nespresso machine

as decs)

staff so friendly and helpful and the breakfast was delicious. great service. comfy beds.

price and from an ease of use, i would have expected the hotel to have easy and free access to wifi rather than expecting me to go through the process of joining the cloud, which i didn't

the rooms had everything we needed and the bar was great for food and

cosy olde worlde bar and five minutes from walk from kew gardens main gate

i had a drink in the bar the 1st evening of our stay and the lady was lovely friendly and helpful, even reminded me of

the room service was nice and quick and the whole check in and out was smooth

though not too much of a problem as there are plenty of places nearby)

are small, the hotel is a bit far from the train station so it is challenging with kids

very limited room service

perfect central location with bonus of free parking

off road parking was a great help

ideal location, car parking was a real bonus too

friendly clean and available parking

in a good location. nearby to shops. free car parking available and comfortable room.

was exquisite - kudos to diego, milena, umesh and richard, the facilities were amazing and their breakfast was delicious one of the best places my wife and i have ever stayed

wifi was free bathroom was clean there was a fan to help with the heat it was a small space, but

great hotel, very good service, excellent breakfast, good location

some of the decor needs updating. wifi not reliable in my room. breakfast is basic.

be nice to have a bigger bar area.

ich we were gone for anyway) or wifi

10 minute drive to wedding venue and 10 minute walk from kew gardens. free off road parking.

also we requested the possibility of a late check out and they allowed us to stay slightly longer than usual which we really appreciated

not enough off street parking

i got the weaker wifi access which basically disconnected all the time and reception in the rooms outside is really

staff were very helpful and friendly and the wifi actually works

accessible guest wifi also

in my short stay, the wifi was good

wifi was average to poor at times, but overall it did what it needed to

really enjoyed the english breakfast served to my room in the

good wifi

bar music below was a bit loud, but then you could just join the bar for a pint

thai menu in pub pub had a nice vibe good wifi spacious

they allowed us a late check out and provided cereal, milk, yoghurt and croissants in the room which we weren't

great location for getting around richmond. great bar and restaurant just below the rooms.

the check-in staff were helpful,wifi was quick and good connection.

nice clean renovated rooms and free wifi

good service rooms are clean very big tvs in the room free wifi and much more for the price this is excellent i highly recommend this property if your with

wifi facility..was bad

free street parking for whole day and free wifi

friendly, helpful hosts. good clean comfortable room and excellent breakfast. parking on site.

breakfast was lovely , location very good , and owners made our trip , very helpful nothing to much

very friendly locals, bar staff, and owner

have its own dedicated wifi, and the wifi was spotty

a very good value lunch and early check in

bar good and staff all helpful and friendly

i loved the rooms and the gym.

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist (-) laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high (-) towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were taken (*) my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

great friendly staff, room service was excellent

gym was a bit poor, heating not working there, remote control didn't work, no music

comfortable stay supplied in their fresh, bright and very well appointed modern rooms, including breakfast and a fridge, i whole heartedly recommend the a to b

breakfast was good, the location is good too,you have lots of shops nearby and good transport, the

a sitting area with a coffee table, sink and mirrors in the room, fridge, water, continental breakfast

wifi not working

rnflakes, toasts, jam, butter, milk, juice, tea, coffee and even hot

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

ordered room service and the bread with the soup was mouldy so kids stopped eating - this was quickly dealt with and we wasn't charged for the entire meal which

stayed for ed sheeran concert beautiful hotel nice bar area and lovely friendly staff

safety concern for kids

wanted a twin room for our kids, but the doubletree is more geared for adults

wifi system - tickets with codes that run out after an hour or less, so not free wifi and very

dispenser in the room was fitted 6 ft high up from the floor so wasn't usable by kids and even difficult for petite adults

staff, breakfast, price, and free parking

the car parking is free also

wifi worked well

central, clean, quiet. bar is just downstairs so perfect

the spa was very nice; the place was clean, comfortable, and had an exceptional shower.

great hotel walkable to richmond green. kids loved the pool

beautiful spa facilities and lovely spacious rooms

the pool and spa was really refreshing and we enjoyed that experience in the morning of our stay

wifi was very, very weak and very slow

- wifi speed

sofa bed a little too soft with metal frames that may not be ideal for kids jumping around

lower floor can be a bit noisey . school kids stayed. so not really fault

lower floor can be a bit noisey . school kids stayed. so not really fault

there is a bar that works till 10 pm, also they had instant coffee and tea in the room, no fridge

the food is amazing, and full restaurant menu is available as part of room service which is great

room was very comfortable and clear instruction of what to do with mini bar and room service

location was very good, breakfast tasty, coffee fabulous! late check out no problem

easy parking,a nd close to trains to central lond as well as walking along the richmond riverside

tried to order room service but no one answered phone

easy and early check in. rooms clean and well presented. staff very polite and helpful

all really friendly and helpful, the location is great, we needed to work during the day and the wifi was good with plenty of seating and plugs in the main lobby to work, highly recommend and was

gym facilities were fab & the style of the hotel was great

gym was clean and tidy, and the breakfast was great value with lots of options

the wifi is *really* bad. because of the slow connection the tv program are very pixelated.

property was lovely loved the mini bar it was really convenient if you didn’t want to go out you could just go downstairs and have a

wifi, nicely renovated rooms, and nice breakfast

bar was slightly under stocked and ran out of a couple of a few things on arrival

re than made up for

no room service or breakfast facilities

the wifi is very good aswell as the room size decent space, bathroom is always very clean and spacious,

room service was excellent as well

fast wifi was an add on

room service ok

okay the reception man is very helpful but the opening ship the lady is no we ask her if we can early check in atleast q hour because we travel far and i have kids she didn't accept and let is to

late check out added an hour too if we stayed for breakfast

no early check in available

wifi kept dropping in and out but it was a small annoyance rather than anything of magnitude.

r london), didn't get a chance to try the food as we were back too

the bar was closed

wet

it had a lovely adult and healthy kids menu

laundry room - so useful. really easy to walk to from the tube.

only downside is that the gym is quite small, considering the size of the hotel, it could be a little bigger

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross station the 24/7 gym with

laundry facilities did not have washing powder, but front desk staff were quick to remedy!

low ground level) didn t have an cell reception but thankfully wifi was very reliable

perfectly designed and wonderful to have a kitchenette. excellent shower.

kitchen facilities, super shower and overall, super comfortable room

oktop), sink), which is optimally positioned for short

not as advertised wooden floor in poor condition no door bar between bedroom and bathroom, kids hurt toes on it due to height difference, beds crammed in so nothing else in room , no

the location made me fear for my kids safety

to groundfloor rooms behind bar area

rooms were clean and bonus parking is free

my kids struggged to sleep on the beds

excellent wifi

accommodated our request for an early check in and late check out

easy access to wembley stadium by bus comfortable beds friendly and helpful staff wifi plugs in between beds access to

accommodated our request for an early check in and late check out

friendly staff member, 25 minute walk from work, everything clean, solid wifi, easy check-in and check-out

tip even if you dont have kids book the family room double plus 2 single beds the room is huge so much space and you can use

we liked the pool facilities we liked the design

addition of swimming pool spa and gym is

not use the wifi or the pool

great for the airport and the spa facilities were fab.

the late check out was great after a very long previous day

wifi

of room service food after hours

amazing room spacious room good facilities with a gym good location

wifi was strong everywhere

the breakfast in the room was simple and well thought through for something that could be left in the

nothing in the room with wifi details, nearly forgot to ask

the room had lots of freebies for breakfast which were replenished every day

private shower and toilet , good size color tv , kitchen available for guest used at all times

old bathroom, no wifi.

location, good wifi , safe location, friendly stuff

wifi was was going up and down all the time, so watching the funeral on my mobile through 4g was

wifi didn't work

free wifi worked well

free-wifi

wifi wasn't great and could do with better pillows

tv and wifi excellent

breakfast was better than expected, otherwise pretty standard

rooms cleaned n changed everyday, staff polite and friendly well presented etc breakfast was very good, great taste

nice style and design details, very welcoming staff kids friendly breakfast was incl

the sliding toilet and shower door. lack of gym equipment

underground station is just a short walk with direct tunnel access -good wifi -close to

have a lovely stay but we had room service a toasted sandwich about 12 ish and it was not

bed very comfy and good size. breakfast very good. very good size smart tv

bathroom dooor being sliding is not good with kids around

had to do laundry down the street at a laundromat was quick and convenient

did not stay for breakfast as we were on a tight schedule but the breakfast bar on our way out looked very inviting

free hot drinks at the bar were a bonus too

everyday room service

limited bar choice on our return from an evening out

the breakfast was well worth the money and and the staff were so kind and helpful

room that allowed us a great nights rest with a spacious bathroom that had great water pressure room service also

location , breakfast , free car parking early check in

very good wifi

had a great time here the hotel is nice and clean the breakfast was delicious, the bar is great and the wembley is really close

we love the hotel and the breakfast

helpful staff. kindly an early check in was provided.

near the airport early check in is possible staffs are accommodating cons: room was too small, had a hard time

the breakfast was mediocre on my first stay so i knew to opt out of thy this time.

room service isn t available and there is no phone in the room

wifi didn t work

the check-in is at 10am but you can request a late check out

the wifi the room the area and the bed and shower it's just above basic but nice

value, clean, free wifi and good connection

easy check in very friendly staff bus right to the door of hotel great wifi well priced

unclean and bad smelling, hot water is not coming continuously, wifi is very week signal which is drop regularly

brackfast, wifi

and wifi both worked ok

i liked the location and wifi which was fast

gross toilets, dodgy wifi, tv didn t work, dirty carpets, uncomfortable beds

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

station in front of hotel/ nice bar restaurant on top floor with terrace and view on airfield/ efficient and friendly

great choice of food in the bar and restaurant

thing was perfect the stuff really kind and helpful in bar and reception mrs maria thank you again for your

close to airport, great gym - small but all brand new equipment, comfortable, good restaurants.

the only suggestion would be to have access to wifi in more rooms.

get

had a mini fridge and breakfast all layed out in room ready to help self it was very cleen and phone could connect to

very well appointed, fresh and modern rooms that include breakfast and a fridge, in a nice part of london close to the tube, and with a bus to piccadilly

breakfast was a little unusual.

flight arrived from indonesia at 7am so i emailed the hotel about an early check in

supposed to be 24hr room service oh sandwich and ice

comfy bed, keen and well informed staff. decent wifi and clean. room temperature was good too.

staff, ordered room service didn't have to wait very long for the food which tasted

we got back from central london after lion king, we asked about a late check out and he gave us an earlier time

great position, excellent staff, quiet room, late check out, cooked breakfast (no bacon)

great wifi superb room very comfortable bed very clean great tea and coffee facilities

staff awful was no wifi no breakfast offered no bath towels one hand towel for a family of three

parking, free wifi, free breakfast, staff was really friendly and nice to the kids, large room and ensuit good

the wifi password is nt displayed in the room

appreciated the room service and the parking

all of it especially the water sports, tennis and gym.

parking no problem

the facilities such as pool, play park, boating facilities, spa, tennis courts were amazing to have there

we could have used the gym also

we particularly loved the addition of some kids toys/books and the hot chocolate supplies

thing , i think the room service menu could have offered more in the way of some fruit and yoghurt besides all the

room service was convenient

mini bar was well stocked and the shortbread in a little jar with personalised message for the kids was a nice touch

the option for a late check out was greatly appreciated as well

available usb charging ports were convenient and the wifi coverage is good

location wifi

great staff clean room great room service

staff were fabulous and so accommodating especially with the kids

i was upgraded to a better room because wifi wasn t working properly in my original room, so they helped me with the luggage again

for wifi is ridiculous; i was disappointed that there wasn't a shuttle to heathrow; i am disappointed

good breakfast room offered a double bed for kids whereas other hotels were giving a sofa

oh and the wifi connection was really poor

chicken masala top shelf, even at 10pm via room service

room was comfortable and the kids loved every bit of our 3 night stay especially the smart tv

early check in and late check out - very accomodating

enjoyed drinks at the bar where it was a nice and ambient

beautiful rooms, a wonderful spa and lovely helpful staff

buffet breakfast does not include much range of food, the hot food was: a lacarte eggs, scrambled eggs

assisted me with a late check out to help with my pain