having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

delicious room service meals

and the breakfast was also so nice, would definitely stay again

time for breakfast but location perfect as i was attending a business venture actually in one of the

the facilities were clean, the gym was amazing with hair dryer and straighteners, and spa facilities and good equipment

staff kindly gave me a late check out so i could rest a bit more

room, large comfortable bed, fridge, wifi, tea & coffee

was lovely, rooms great, comfy beds, staff friendly and helpful, good quality food, lots of free parking, hotel easy to find

in cash you had to pay an extra 100 deposit because of possibly taking things from the mini bar and not paying

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

friendly member of staff and free parking was good

bar and courtyard for dinner and beers

30 minutes to get a key, standing at the bar with my suitcase

e booked).

behind the bar was absolutely lovely showed us our room and was incredibly welcoming

good wifi

i stayed with mu kids during our christmas holidays and we all feel very much at home

the staff were very helpful and they provided good bar meals

there are no tvs, so we took laptops, but the wifi was good so connectivity was no issue

fabulous value for our 2 night stay, particularly when you consider that we had free parking for 3 days & we could easily walk into richmond along the river

tidy, private bathroom was across the hall, staff were amazing, great thai food and a continental breakfast is included in the price,, was also a great price for london

i thoroughly recommend trying the thai food from the bar downstairs

really enjoyed our stay, friendly staff and a cooked breakfast at weekends

bar food was delicious

rooms were clean well arranged and had many extras, free wifi with good speed, staff couldn t do enough for us they were friendly and kind to the children

wifi didn't work which impacted work.

cozy little bar and the shower was excellent

facilities swimming hot tub and gym food was good in restaurant and nice room staff polite and

the stay was great, the spa was lovely and the staff really friendly and helpful.

relax in the swimming pool during the day , however there were swimming classes in the pool and kids

wifi was a bit iffy.

bad but wifi was through the cloud or you could log into your sky account and use wifi

also a diverse selection of whiskey behind the bar and its very clean and cosy

was a bit dirty in the room, but for the money, with breakfast included and such great location, it's good enough

traditional inn in richmond, comfortable beds. friendly staff, first rate breakfast and dinner!

especially for families – the swimming pool was fantastic, and the soft play area kept the kids entertained and happy

everything the kids loved it

room service was very good, although could have used greater selection

not just b and b for a reasonable price, but access to the great spa and swimming facility

i make good use of its gymnasium and spa facilities

wifi didn't work, the room was hot and the a/c didn't help either

couldn't get the wifi to work with my room code but that may have been me

beautiful room. delicious room service food.

the room service food was delicious

evening man helped sort wifi issue and the night porter who was still on when i left early the next day was very helpful

no wifi in room and would pay extra for better breakfast but was not on offer.

the free jazz music in the bar was not to my taste, but andre turned that too into 1 minute with sade adu

a small bar fridge in the room would have been nice.

maybe it was a family with kids

great breakfast choices and most importantly, somewhere safe to leave my car

friendly clean and available parking

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

the laundry that was supposed to be clean, smelt disgusting

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

basically: clean, affordable, no frills, professionally run hotel in central richmond with parking

the bar staff were another highlight so friendly, chatty, and welcoming

there was a mini fridge with plenty milk for drinks and complimentary breakfast items as the bar isn't open for breakfast

great selection of beers in the bar and delicious food

had the best time dancing in the bar with all the locals who were really letting their hair down

the wifi was slow and inconsistent, having failed a couple of times

was no information provided in my room about services provided ie room service, number for reception, when and where breakfast was served, when check out was, tv

just could not get consistent wifi.

) it was as close to the disabled parking bay as is possible making it easy to

nice little touch with the borrow box of books and games for the kids, fresh milk in the fridge and great food at the pub

family room was excellent and the kids particularly enjoyed the toy box that was in the room too

staff were friendly and made us feel very welcome. had drinks in the bar with locals.

is not available, but there is an excellent thai restaurant attached to the bar downstairs which was reasonably-priced and very tasty

pleasant & comfortable room, but i did feel quite isolated, as access to the public

comfy bed and bar downstairs

wifi signal was also great

free parking, don t forget to check your car in with the hotel when you arrive

came back to an open bar and welcoming atmosphere, comfy beds, hot showers and brilliant breakfasts

from the greeting and free car parking and free wifi

handy location a short car ride to kew gardens, with onsite parking. staff where very friendly.

property was easy to find and had access to buses and free parking

ailable at the demand in the reception), wifi

staff excellent, large group of us needed early check in

only thing to comment on is that there was no shampoo / shower gel in the shower, but hey had bar soap

downstairs bar is too plain, need lots of options in food and drink.

exceptionally comfortable bed, friendly and helpful staff and an excellent continental style breakfast included with the price

the staff were amazing, gym and pool awesome, room very good!

but we had dinner in the restaurant which was so reasonably priced, pretty good malbec at the bar with dinner, we loved the food and generous portions

the hot tub and the gym was great for me just what i needed.

the staff can t do enough for you, the rooms are comfortable, clean and you get to use the gym/pool facilities

bar and restaurant all good and it was only 30 minute walk to twickenham and only 3 minute walk

breakfast was perfect

nice pool although it has to pay gbp 20 per day.

no free wifi

room service was also amazing when needed and the hotel was so gorgeous

amazing. clean. spa was fab.

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for bringing it in

small bar downstairs for that evening drink which also doubles as the breakfast area

well appointed room with ensuite bathroom and free wifi.

wifi code displayed in the room - had to ask at reception

this place all the time always super clean, always good wifi and staff always really

clean rooms, good wifi

parking was excellent

minor inconvenience, wifi was a bit spotty at times

a great, handy location for the price and free parking too

noise of the kitchen in the morning was phenomenal

breakfast was very nice and tasty,front office team and reception are very helpful and friendly l

we couldn t get through to room service on the night we stayed but i think they were fully booked

we got a free treat for the kids on arrival

mple) and the sole staff member was busy with a demanding customer so it took

a great range of food at breakfast and food was great

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

watching the river with a bottle of red and lovely bar snacks

beautiful room and hotel! great breakfast and great bar too.

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

we were allowed an early check in and we had to be somewhere in the early evening

good free wifi

off road parking and a 10 minute walk to the main gate

the accommodation was clean and the wifi had a good signal

the parking is easier compare to other locations in london

scratch card for parking

gym wasn't up to standard limited menu for dinner

the gym needs to be better for weights training

great dinner and breakfast!

the gym should be stocked with water and towel - paper towel was available but no water

there is also a laundry facility about three blocks away

kids loved it

staff were so welcoming and great with the kids!

we had a family room which consisted of a king size bed and a fold out double sofa bed for the kids

had requested and early check in which was granted) but on arrival some one else had signed for our room

great location- friendly staff - loved the fact there was a self serve laundry right next door

lovely atmosphere in the bar area

the bar staff make mean smoothies and the breakfast was hot and fresh

big and comfortable, room quiet

10.13 for two bottles of beer? expensive and why an odd number? wifi isn t easy to get onto

room service was expensive and not good quality

the 2 young staff serving at the bar and karen looked after my drinks and orders

but i called room service and they brought everything we needed straight away

room service was free of charge and food exceptionally great

i had room service both evenings and the service was prompt, friendly and the food excellent

breakfast excellent value for money and catered for both children and a fussy vegetarian

the best part is parking is free

excellent wifi

room we had was well appointed with good tea and coffee in a kitchenette

kitchen not very well equipped. stairs very steep and not very clean.

very strong and stable unlimited wifi tv with many freeview channels

we used the kitchenette for breakfast

excellent wifi

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

pool changing rooms

breakfast was buffet style, lovey choice of hot cooked english, pastries, fruit salad and yoghurt

and we really valued it being open 8am-8pm as lots of hotels have restricted swim times for kids

beautiful surroundings, fab pool and gym

the bar and room service closed a little early

hotel

the lovely open fire when we sat in the evening having a drink made the bar a real cosy area

wifi in the room was a bit hit and miss, ok downstairs

at's a winner for me), one of the best breakfast's i've had

wifi was patchy

i stayed with my husband and 2 young kids and it was like home from home

also a gym and laundry facilities if needed

good for business & couples & older kids

weren't very helpful, hot water went off and they weren't helpful at all, we had 2 kids with us too, very noisy all weekend topped off with a couple nearly killing each other at

laundry facilities and gym were both available, but both very small, and away in a corner of the

the sound proofing. the facilities and the breakfast.

hotel was so clean and staff were so friendly the use of the pool and sauna was incredible kids loved it but only got to go in it once due to it being closed for maintenance which was a

shower, cleaning the pool, breakfast was amazing

out outstanding customer service in every area bar restaurant outstanding customer service receptionist amazing nighttime stuff also very great i

pool was lovely

excellent room service and food was delicious

parking food

room service burger arrived without cutlery- but this was swiftly rectified by staff in reception

more parking facilities although these were managed very well by staff

of the hotel, location next to the river, room space, bed, and the late check out to 1:00

he even agreed for a late check out upon my request

no laundry facilities or laundromat close by

i was disappointed the bar area was closed for refurbishment i would of liked to of known this prior too coming

laundry facilities were expensive

large comfortable room with good wifi

fantastic hotel spacious rooms great room facilities good gym excellent customer service

great friendly staff, room service was excellent

room service food wasn't value for money, too expensive for what it was

spacious rooms, clean and room service provided

gym could be better equipped

clean , really comfy bed and a nice breakfast cooked well and all the staff where very polite and friendly the free car park was a

free off street parking and good wifi

and spacious rooms and good super fast wifi internet coverage

the free parking is fantastic

helpful staff, free parking and free wifi

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

a few negative reviews i was very apprehensive bout goin to this accommodation as i had my 3 grandkids and my daughter with me on there 1st trip to see the sights in london but after speaking to

plenty of fresh fruit, and breakfast pancakes and brioche buns

offer included breakfast and we found almost nothing in the apartment when we arrived

clean. had a good kitchen, very spacious. two beds. good quality sound on the tv. no complaints.

the apartment was large enough for a family of 5 and we got a good breakfast from the owner to make while there

we had to go out from the hotel for several hours rather than sit round with kids and leave our stuff

noisy kids running up and down the hallway during the evening

hard beds , noisy

noisy kids running up and down the hallway during the evening

in advance by 5 months and providing a reminder within a week, no arrangements were made for early check in which is disappointing, esp for people travelling from long distance and with kids

complimentary breakfast offered a chance to savor classic british breakfasts, including an english breakfast

staff was very friendly, breakfast was amazing

breakfast was great every morning and the staff were always so kind and helpful

place was spotless,all the staff we lovely breakfast was included which was a bonus,we stayed for a weekend in june

very attentive staff, delicious breakfast and everything very clean and organized

cheap for loaction and parking available

pleasent and friendly atmosphere. public bar was good.

not very welcomy, no personal contact with staff, jumble in corridor and at back entrance, loud bar music till very late in the evening

clean beds, hot water, good parking

parking

probably the breakfast needs a bit of more variety especially to accommodate vegetarians.

wifi was awful

breakfast was included in the price and was able to have this as room service at no extra cost

room service very poor hag to keep phoning reception for items not made up at cleaning stage

i really appreciated the hotel s facilities, especially the well-equipped gym, which allowed me to fit in a morning workout during my stay

there's free wifi too in the hotel

- hatton cross underground 4 mins walk- excellent value for money, friendly staff , good bar and restaurant and excellent cleaning regime

beyond to make sure we were comfortable and that my daughter had everything she needed such as a kids menu, treats here and there etc

very spacious for two people with two large luggages couldn t do early check in so waited at lobby for

laundry room - so useful. really easy to walk to from the tube.

as we left early for our flight we did not have breakfast

we didn t use the spa and gym facilities as these shut by 8pm

breakfast was marvellous and abundant.

absolutely beautiful my kids loved it.

the perfect place to stay before or after a flight, with the bonus of gym and pool facilities

good breakfast/wifi was good and easy to access

good choice of breakfast in the mornings

i requested early check in, which was confirmed prior to arrival, and when we got there at 2pm, we were sent

when you wake up in the night gasping for a drink but know the bar would be closed

good breakfast/wifi was good and easy to access

modern and funky with games for the kids large and small, bar, lots different interesting seating areas and super easy for rental car

kids can play pool, ping pong, or giant jenga

i shouldn’t mention it but i requested for early check in around 10:30 am as i travelled from a long journey and need to get fresh in room but

they have a small gym which is well equipped and is perfect for a quick workout

very cool vibe and games were great for the kids

ll english)

service poor, free wifi did not work

english breakfast was simple and delicious

ok but breakfast is small portion

really enjoyed the english breakfast served to my room in the

crowave, fridge, electric hob

the basement laundry was very handy

the value for money, friendliness of staff and food. late check out facility and bar for guests

is lovely, short walk from the tube in a nice family area with good shops and a couple of late night bars up the road

gorgeous design, great location, easy to use laundry and really does feel like home.

breakfast could be a bit better, quite basic selection

vg wifi

friendly courteous staff. wifi excellent throughout. plenty of hot water, stable temperature.

good wifi connection even at a high floor

breakfast good location brilliant

also, 24hr room service was advertised but was told that snack would take 40mins to prepare

are small, the hotel is a bit far from the train station so it is challenging with kids

we had not left any sign on the handle), and the reception that day indicated that there was no room service on sundays - but another staff member subsequently indicated otherwise

nice hotel, conmfotable rooms and great restaurant and bar

wifi not very strong/stable

breakfast and drinks tray good , loved the individual bottles of milk, orange and apple juice

location,budget price,view,use of kitchen

thoughtful breakfast, enjoyed the variety, lovely area

minor inconvenience, but there is no wifi

breakfast part is self service coffee and toast in a very small kitchen with no sitting area

free-wifi

wifi was was going up and down all the time, so watching the funeral on my mobile through 4g was

wifi didn't work

location, good wifi , safe location, friendly stuff

free wifi worked well

the staff were extremely friendly and helpful, the food was good - excellent breakfast

hotel staff were amazingly friendly- the hotel superb - breakfast was amazing

very accommodating to allow an early check

also the breakfast was very good and tasty

televisions are a bit archaic, it would be good to have ones that can have streaming services or wifi connectivity to stream from

also accommodated late check out

it wasn't convenient with two small kids

everyday room service

no chance of late check out

there was no fridge so no cold drinks in the room and the bar was very basic.

the breakfast was perfect

was only toast, with jam or butter available for breakfast or cereal would have been even better if there was an english breakfast

wifi not working

a sitting area with a coffee table, sink and mirrors in the room, fridge, water, continental breakfast

rnflakes, toasts, jam, butter, milk, juice, tea, coffee and even hot

bed was super comfy. toiletries were lovely, free wifi was great.

only issue was having problems with the wifi

stayed for ed sheeran concert beautiful hotel nice bar area and lovely friendly staff

excellent breakfast. warm and clean room.

breakfast was excellent with a great selection and also had an evening meal which was very

we were disappointed however the bar and restaurant weren’t open due to new

no room service or breakfast facilities

lots of amenities, restaurants close by and on-site bar which is great

there was no kitchen in the building, so no breakfast or room service available

wifi, nicely renovated rooms, and nice breakfast

location was beautiful, though parking was a bit dificult to find

staff, free wifi and great breakfast options

and bar location right next to the river for walk and run cozy atmosphere great area to get away and

was able to park over the road , but would have liked it made more obvious that parking was on street parking

free room service and the food was outstanding

location and breakfast basket

very close to an underground station, parking available on site, very nice breakfast and staff.

bit odd having breakfast in the room, but really nice and cute place

had a mini fridge and breakfast all layed out in room ready to help self it was very cleen and phone could connect to

was unhappy when i got to know there's no wifi facility provided

wifi facility..was bad

nice clean renovated rooms with free wifi and included breakfast .really enjoy

awful, i can t even make a call in my room i ve to out of my room to make a call even the wifi was quite bad as well but a part of that everything

the check-in staff were helpful,wifi was quick and good connection.

free street parking for whole day and free wifi

the bar area was full of character and the food tasty and portions very large

breakfast was good and plenty of it

lovely breakfast

lovely pub in a beautiful location. friendly helpful staff, nice breakfast & free parking

the bar staff were very friendly and helpful and we had a very tasty evening meal

lady is no we ask her if we can early check in atleast q hour because we travel far and i have kids she didn't accept and let is to wait until time

but this didnt affect the kids as they were fast asleep

room service were non existent in terms of cleaning

is excellent, wifi is excellent, reception lady is perfect and very helpful

the room was clean and the wifi worked well

is not the hotels fault but i think emirates cabin people are the most noisy kids i have ever seen, so you can literally hear them all the time shouting

a bit of a long walk especially with little kids

we were given a very early check in. steam room and sauna were good

the gym was nice too although a little

rooms very clean and functional , nice standard - we had a connecting family room (parents plus 3 kids), had two double beds and a carry cot in the kids room

breakfast was absolutely scrumptious

room service is good. receptionist always smile on face.

great and friendly, after flying non stop from nz they had me in my room with an early check in within 7mins from walking in the front door

downstairs bar is so cute and the lobby has a good

very good breakfast. staff helpful. good for a short stay near airport

great large rooms, modern bathroom breakfast was good.

area is underwhelming and would have loved to get a cooked breakfast but continental is all they

was such a good location, people have mentioned the breakfast but we found the continental option still had plenty of choice and was more than adequate

no breakfast available as far as i could see.

every thing was very nice except the breakfast could been better