ranging for me to go to the local gym)

really good value for money and staff extremely helpful

good wifi connection as well

the wifi was terrible and extremely poor

location, staff and gym facilities were exceptional

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

the cafeteria saved the day with drinks and bar food

restaurant was closed only the bar was open.

cheaper to buy breakfast in bar rather than restaurant (toast only)

time in the hotel , room was clean and tidy, reception staff was great , i think the staff at the bar could be a bit more smily, sad faces during the service

room and the breakfast.

a very nice room - very clean and great bathroom. the breakfast was a bit basic.

despite being little unhappy with the noise from the bar

we had to leave before breakfast was served, but they prepared us a breakfast with what they

s me really), they offered an upgrade to beautiful room which made my stay unforgettable,

there was no breakfast serve.

comfortable bed well equipped kitchen

was good, washing machine and complete kitchen

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

spa for 2 persons only with reasonable price, perfect for a couple as you have the spa for yourself

r the winter) and a pool and great garden space for the summer

breakfast was the best we

i loved the pool and the garden

fantastic swimming pool

the pool area is super nice too, sometimes crowded but not too crowded like not to find a spot where to

hotel restaurant could be open every day and swimming pool could work longer than till 7p.m.

pool was too small for all the guests, and the timetable for the pool was quite late in my opinion,

eat go, there’s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat and let them just pay there

a nice, clean room, a good breakfast

the spa was not open when we stayed as we were out of season

couldn't speak fluent spanish and they both did everything to accommodate any of our requests

30 staff friendly pool closed spa good but difficult to book

good but no kids meals before 8

the location was good and easy to find bar/cafeteria downstairs allowed early check in

the cleaning girl was very apologetic but when i explained what had happened to the staff at the bar they said i should have asked for a mop and bucket

noted by other people, the room was passable but the downstairs bar is appalling

the bar downstairs is good

no wifi in rooms, only communal area.

clean free parking available nice views

had lots of parking and in excellent location for mountains and nearby town

peaceful ,friendly , great parking, nice atmosphere with classy marble and stone finishes

- parking - reception area

the overall experience (i was traveling with 3 kids) was great

coffee from the bar was delicious

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

second time i have stayed here both times mini bar not working

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made sure our coffees were not charged as we had already paid the parking we did not used

breakfast and location are excellent!

we had room service once during our stay, the food was very poor

wifi good for me the price was little high for a week night but i would highly recommend and

beautiful location great pool very good breakfast

a problem, but communication is not that easy --some of the staff (in the restaurant and outside bar do not understand english well)---but we appreciated the gesture of a free drink on arrival (-) bar which was part of the restaurant, didn't serve my preferred night cap, brandy (-)traditional bar for a pre dinner drink although there was a sign for one but only appeared to be a lounge area (-)no bar or restaurant. (-)lack of atmosphere, particularly in the evening. bar closed, no hub - bub. (+) mini bar too (-) there wasn t a bar area for drinks after a day of sightseeing (-) fridge there but no option of a mini bar or room service

breakfast was in a bar next door with bad service and a minimal breakfast

breakfast could have had more selection and the bar could have been open in the evening

the bed was very comfortable, and the spa tub was great

breakfast does not start until 9 - no good as we played golf each day and had to go into town (500 yards away) for breakfast

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

we could barely not sleep at night as a bar across the street was extremely noisy

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

service was very slow, order at the bar if you are in a hurry

golf course 10 minutes drive

coffee at breakfast bar needs upgrading

the room was spacious with lovely interesting view all topped off by a wonderful jacuzzi spa bath

we ended up taking the suite (at special price too) with a huge bath/spa in the middle of the room

wifi signal poor inside the room and the shower sometimes the water was cold.

underground free parking is a plus

nice location - extremely good breakfast- staff very nice and cordial

pm) and there was no possibility to eat at the hotel, not even room service for a sandwich

wifi was too weak at the room no kettle available at the room

is info is not in the

spa is just ok, didn't want to repeat, as a suggestion, request a room with a view, otherwise its

we enjoyed the indoor pool and jacuzzi

on the other hand the pool was very clean

our room was spacious, and had a wonderful view of the lake

the silence in the area, free parking and wifi and the views from the bedroom.

restaurant and ample parking

the wifi is really not great

visit was out of season so the bar and restuarant that looked so appealing were not open

tv, no telephone, no in room tea/coffee, very patchy wifi etc

the bed was super comfortable and the breakfast was delicious

breakfast is served later than usual (between 9:30 and 10:30), which may not suit early risers or

nice breakfast, nice room with great view of the mountains.

no breakfast served until 9:30, far too late for hikers.

breakfast is simple and delicious

very well located for our purposes, very cheap, nice breakfast, i will come back.

breakfast

breakfast not included in the price.

good location nice breakfast

staff was super friendly, and the breakfast was awesome!

nice view but the breakfast was nothing special, no vegetables again.

the breakfast was delicious, i loved the fresh juices and the fried eggs and bacon!

stay and great breakfast

the pool was really nice, there were several options for the breakfast.

place with a magnificent view, excellent staff and amazing breakfast

adjoining rooms for the kids as well

one of the plates in the snack bar was quite low quality for such a place.

property claims to have a sauna and gym

no complains. perhaps the gym could be somewhat better equipped.

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

breakfast: very good value for money

breakfast was lovely too

breakfast was incredibly delicious and the staff super friendly

the breakfast was also great, we especially enjoyed the (homemade

the breakfast was also delicious

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

decent rooms and wifi

helpful staff, clean and good wifi

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

really good breakfast

breakfast was sumptuous

breakfast was delicious and filling

breakfast was amazing

breakfast, location and stuff

well supplied continental breakfast with gluten free options (on request)

it was so clean and comfortable with an excellent shower. breakfast was perfect.

great location for shopping and costco trips. nice facilities. clean. good breakfast.

breakfast, bed, free parking

it has a small but very well equipped fitness room

in the summer there is an outdoor pool

pool was closed, but we didn’t ask if it can be opened ether so it doesn’t really count

beautiful views, a lovely terrace and an amazing swimming pool.

peaceful, nice pool, close to mountains and town. good parking - free!

lovely pool and garden area

downstairs bar looked nice (did not use it) (+) the bar at night is lively but closes early, at 10pm

a mini bar in the room is advertised but there was nothing in it

the bar area was very comfortable

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

gym was closed for repair

friendly, professional, clean, comfortable. it was nice that there was a gym

hard beds, noisy ventilation system (outside the room, impossible to switch off), no breakfast (just a croissant and a coffee in the adjacent

breakfast is 5€ per person and consists in a croissant with butter/jam and a coffee/orange juice

small breakfast selection

no plug for bath. kitchen equipment needs refreshing as things missing, so hard to cook properly

concept of double stage lodgement with 3 rooms and small kitchen was interesting

wifi had some downtime

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

high-speed wifi. close to city center.

aircon wifi parking lovely leafy location clean towels and

pool, short walk to the bus stop

warm welcome bar and restaurant on site.

the cafe/snack bar had plenty of food and drink and well priced

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

a lovely restaurant bar beside hotel (castizo)

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

wifi was stable.

fantastic spacious, secure outside parking area free of

wifi a bit slow

very nice and helpful staff, beautiful swimming pool and park-like surrounding area.

very clean, extremely quiet

staff is very supportive, and the rooms were super clean and every day we had room service

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and bathroom

were nothing in the kitchen for the short stay

staff were good, gym and wifi are good. it has a good workspace for working remotely.

kitchen was not well equipped at all

paper towels in the kitchen would be a plus

no food service ud83dude03 but we had a kitchen so it was wonderful!

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

big rooms. laundry service was excellent.

nice spacious room with storage places. nice bathroom (could be larger). i appreciated the gym. (-)the gym could have been better.also, for the price i paid, it could have had more facilities. (-) the gym had only 1 very old and out of date treadmill from the 1990s

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could maintain my workout routine

very close to shopping malls and good fitness club

parking outside the front was very straightforward, although we were told there was also hotel

free garage and outdoor parking

we, 7 people drove 3 cars, so hotel offer free parking was so convenient to us.

has parking inside the building

secure garage parking in basement, was great for my moto, tight for cars

the nq bar at the spa and gym club was always closed, but i wanted to try something there

jacuzzi in room breakfast comfort cleanliness prossecco surprise for our honeymoon

fantastic gym,

the pool was nice a big and lovely area to sit outside

24 hours gym

no facilities ... no gym ...restaurant has limited menu

room size is small, breakfast is average. very small gym, no swimming pool.

more room to accommodate all for breakfast, but staff coped well

the reception was very good. the room was always clean. breakfast was excellent.

i arrived they found a room available for early check in

enjoyed the coffee bar and the breakfast was good value for money

luckily i had my laptop wired on wifi

room is exellent, bed is exellent. staff in bar is friendly and very professional.

hotel is bright new and has all the amenities needed

and the wifi didn t work in the rooms

r example, i mentioned to the front desk staff there was no bar soap in my room, and the housekeeping staff delivered it within 15 minutes and then checked to

great facilities, good bed, great sauna and gym

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

told me the sauna was not working

a gym would be nice

the breakfast in the bar was even better than in the restaurant

very clean, great breakfast

diner in the bar was terrible, too much waiting for only one waiter, too much waiting for dishes, the menu was

breakfast was too expensive and the buffet was not as good as in other 4 star hotels

the bar closed early.

booked to take my daughter swimming. no kids in the pool ..

bar staff was great

good gym

room service food was really good

the dinner was fantastic, great room service. also, the pillow menu was a great touch.

there was a gym

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

several different types of business close - restaurants, laundry

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

i like that they let me had an early check in to the room

staff were helpful with early check in and taxi ordering

the wifi maintained a good connection, even during times i required video conferences

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the free wifi was excellent

breakfast friendly staff, helpful with kids good wifi connection close to metro station

gym was out of service

late check out

gym access has to be granted separately in order for the room card to open the door

gym needs to be reserved in advance in order to use

it was a little difficult to access the gym.

i had hoped the swimming pool might still have been in season

very attentive staff. clean and great location. and don't forget the pool for the summer.

fantastic breakfast

nice and comfortable room with good buffet breakfast, very close to chamartin station

we were on the fourth floor, facing out towards the pool, and we quite literally never heard a sound, even during the day, when the pool was being used

the pool was really good for family with kids

the small sofa beds are good enough but older kids like to have a proper bed to sleep in

breakfast and food at the pool bar is fantastic. rooms spacious and nicely styled.

loved the fitness gym

the breakfast was superb with a wide range of choices from made to order eggs/omelettes/pancakes to

too really good pool lifeguard lady was brilliant as was hamza on reception and manuel in the bar nothing was too much trouble highly

the mini bar is usually not supplemented

very nice hotel close to my work good breakfast nice swimming pool

the pool is amazing too and in general the stay at the hotel was really pleasant

hotel and staff breakfast and pool extra benefits too really good pool lifeguard lady was brilliant as was hamza on reception and

jose and his colleague advised us about the room, the pool and breakfast options

were great, everything was clean, the location was perfect for us and it was so nice to have a pool

the swimming pool was not available.

wifi signal quality was poor, i was using better my 4g than the network provided for the hotel

hotel suited us really well however the pool water was very cloudy and tasted salty which was a bit 'off putting' but it was lovely to have

poor gym. only three machines and the one for running was out of order

employees friendly and efficient. very clean. the salchichon at breakfast was delicious!

breakfast and accommodations

the breakfast was excellent, very complete

while we were in the room so i have to say soundproofing is good, no complaints about the wifi (on the contrary, it was actually fast), and i have to emphasize, again, that it was very (-)the wifi was a bit slow. other than that, it was perfect ! (+) the high speed wifi was amusing (-)wifi was weak. (+)it has a nice enviroment. the rooms were clean and welcoming. the wifi was very fast. (+) wifi is good and free (-)wifi is really poor (-)wifi gets weak at daytime. (+)everything good .wifi poor. (+)room was spacious & comfortable, plenty of accessories in the bathroom & the wifi was excellent

was really good reviews regarding the gym however there was broken machines

used to have a nice spa/pool

was supposed to be a bar menu, but int was not available, only the restaurant menu was available

excellent decor, very stylish, great mini bar & food

there is no restaurant in the hotel. just room service with poor variety of food

24 hours room service food was horrible and very limited options and no vegetarian option only una sopa or

nothing, all was good, treatment, facilities, room, room service, everything was great

great pool and wonderful and very helpful staff

the room size, clean and tidy, charging points are everywhere and, fast wifi service and

to book our reservation for barcelona to avoid the hassle at the metro,breakfast buffet amazing pool& bar also the room&bathroom were spacious, on our second day after getting of the road there

they upgraded our room and let us have a late check out without extra charge

staff at the desk were extremely helpful, the rooftop pool and bar were gorgeous and the rooms were lovely

breakfast in a hotel i had in a long time

needed the breakfast bar to be open earlier than 0730

great there is a fitness centre but there's plenty of room for a few more machines and some more

fitness room is abandoned

location was great for proximity to chamartin train station. good restaurant and bar on site.

there is a bar there and a burger king at the train station, but not much else

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

location was perfect / thanks for late check out

the hotel provide late check out for a nominal fee

wifi sometimes hung up - definitely needs improvement

well-equipped gym

room service was very efficient and friendly, everything i asked for was delivered in a timely

the gym was good

room decor is tired - restaurant/bar/ room service menu is too limited

breakfast was amazing

somehow the wifi works perfectly on my phone, but can't connect to my laptop.

room service cheap prices

and i am going to miss the roof top bar as that was a nice place to eat and too have a drink

only negative was the rooftop bar was closed in december, however we found a couple in the city centre anyway to enjoy the views

the bar had no prosecco/ cava last night which was a little disappointing

nice hotel, near the metro that is easy to use not too far from the airport too, lovely breakfast & great staff

the staff took attention, well cleaned, comfortable beds, delicious breakfast. pool cold but ok

room was freezing cold and the room service was terrible- a soggy sandwich and a few fries for

rooms, breakfast, pool

room service food quality was exceptional.

small downside: there was no liquid soap in the bathroom, and no soap dish for the bar soap, so the area near the sink got a bit messy

the wifi speed.

the hotel also has a lovely bar where we enjoyed relaxing after a long day of exploring

wifi was great

a nice pool on the roof, and a small but usable gym on the ground floor

room service is awful

) of late check-out only for about 30 minutes while having a meeting with drinks at the bar of the hotel

there was a complete absence of information in the room apart from a room service menu

comfortable room, nice terrace