pool was closed, but we didn’t ask if it can be opened ether so it doesn’t really count

the pool was lovely and spacious around for relaxing

lovely pool and garden area

only disappointment was that the pool wasn’t quite open yet because it was early may

spacious rooms, friendly staff, nice pool, location close to hiking trails

pool, short walk to the bus stop

we had a great sunday night at the bar chatting with him

hotel, great staff, continental breakfast was okay for us

a very nice room - very clean and great bathroom. the breakfast was a bit basic.

breakfast was basic

s me really), they offered an upgrade to beautiful room which made my stay unforgettable,

welness/spa is poorly equiped and expensive

breakfast was a bit skimpy and though available until 11:00 they stopped refilling the buffet by

good but no kids meals before 8

couldn't speak fluent spanish and they both did everything to accommodate any of our requests

a nice, clean room, a good breakfast

no shower facility by the pool

the parking was excellent, and the views from our room

so additional cost)

it is not worth paying that much for a small inside pool with two water jets

when we came the heat of the seeming pool didn't work so we got a discount

comfortable bed well equipped kitchen

was good, washing machine and complete kitchen

there was no breakfast serve.

the cafeteria saved the day with drinks and bar food

a more varied selection of food in bar and restaurant.

time in the hotel , room was clean and tidy, reception staff was great , i think the staff at the bar could be a bit more smily, sad faces during the service

cheaper to buy breakfast in bar rather than restaurant (toast only)

restaurant was closed only the bar was open.

breakfast was lovely and varied

r the winter) and a pool and great garden space for the summer

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

the pool area is absolutely beautiful with lots of loungers, you can also get drinks by the pool from

breakfast was the best we had in spain and we felt totally spoilt by all of the staff

the restaurant is also very nice quality and a great breakfast included

had to miss breakfast as it starts in the hotel at 9am

stay and great breakfast

nice view but the breakfast was nothing special, no vegetables again.

place with a magnificent view, excellent staff and amazing breakfast

really good value for money and staff extremely helpful

good wifi connection as well

location, staff and gym facilities were exceptional

comfy, friendly staff easy good wifi so work was smooth

ranging for me to go to the local gym)

needed to leave early the next day, but breakfast was not until 9:30 am

the bed was super comfortable and the breakfast was delicious

breakfast started a little late (9.30) for the early risers, but worth the wait

breakfast is simple and delicious

nice breakfast, nice room with great view of the mountains.

the breakfast was also delicious

location, comfortable bed, clean room, nice breakfast

the breakfast was also great, we especially enjoyed the (homemade

breakfast was lovely too

breakfast: very good value for money

breakfast, location and stuff

exceptional breakfast! very fresh and delicious.

breakfast was amazing

breakfast was sumptuous

the breakfast was outstanding, which is unusual in my experience

hotel restaurant could be open every day and swimming pool could work longer than till 7p.m.

pool was too small for all the guests, and the timetable for the pool was quite late in my opinion,

the rooms were nice and clean, the pool is great

fantastic swimming pool

outdoor swimming pool is clean and big enough to swim in it

new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

mini bar was not mentioned in room facilities but we as a family we need it so i recommend it

because my kids loved the place

service, cleanliness, bar and restaurant

didn’t eat here but meet friends later at the bar for a drink and that was very good (nice white wine) access to wi-fi really easy and

nice room, good breakfast

the wifi you have to ask them to connect, and at 5 am the day of checkout it was already down

reception staff were excellent. bar and restaurant staff less so

very good breakfast all in all very good value for money

breakfast, very good coffee, friendly and helpful staff, very clean, warm atmosphere,quiet area of

the gym looks like it isn t well maintained; some of the equipment is too old and malfunctions

smells sometimes of drainpipe / humidity breakfast s hot dishes lukewarm gym is not very comfortable

the gym is very much non existent

room service etc

the gym is missing a lot of weights

room service food not so great. cooked breakfast could be better as well.

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

a lady named victoria who delivered our room service was fabulous, very polite and friendly

couldn t fault the place - friendly staff, clean and comfortable, and ample underground parking (for free) (+)amazing , rooms , the stuff , quite and peaceful and free parking (+) - the parking lot is huge (+) free parking a bonus (+) everyone was exceptionally friendly, and the parking was simply fantastic right in the middle of the city center (+)easy access, free parking and friendly staff (+) nice and welcoming staff breakfast was rather good, with eggs, fruits, coffee and so on free parking excellent view (+) we left our car in their private parking, which is securely closed at night, and relied on public transportation (+)the room is wonderful, big and comfortable! and there is big parking underground!

any english, and when we used iphone translated they still said they did not understand also no bar or evening meals were available which said it was when we

there was no bar, restaurant or room service facilities

sweets the staff of the buffet breakfast is very friendly especially the two moroccans guys the room service food is good as we a muslim we order a vegetarian dishes such as

access from the highway with secure parking available on site

no room service and no options to have dinner inside

the breakfast was basic (tortilla patatas, bacon, cheese, ham, fruits, pastries , cereal, juice and

free parking, great breakfast, friendly staff, nice room

good localization, very friendly stuff, good breakfast, close to train station, grocery store.

breakfast

awesome breakfast for

adjoining rooms for the kids as well

it was nice to have a gym in the building even tough it is very small

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good quality

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

no complains. perhaps the gym could be somewhat better equipped.

sunset and relaxing time by the pool

the pool is great and the staff are very friendly

off the main road with safe parking. very private and quiet.

car parking

views, the room and little patio area, the comfortable bed, the decor, the gardens, swimming pool and food

no wifi in rooms, only communal area.

wifi did not work on second floor where i stayed

- parking - reception area

peaceful ,friendly , great parking, nice atmosphere with classy marble and stone finishes

helped with the wifi and found me a restaurant that delivers to the hotel

decent rooms and wifi

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

wifi was not good. didn t work most of the time.

good wifi and ok breakfast

kitchen in the room, speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits,

no bar of soap in the bathroom, but just a mini shower

breakfast included in the price was a bonus too

complete kitchen

lovely helpful staff, great facilities and access to the student lounge, bar and cafe for refreshments and meals

clean, decent sized room. bar and restaurant good.

breakfast was held in the bar with plenty to chose from, very good value at just 5€

although the location was a bit isolated it didnt matter as the on-site bar and restaurant was perfect and staff very friendly and helpful - fpod was excellent

would have liked some tapas choices in the bar but as it was good friday none on offer.

the seperate restaurant bar building was excellent

they didnt have eggs available for breakfast

the courtesy of management due to a late check out i didn't fully comply

free parking, good breakfast, great restaurant across the street, extremely clean

room comfortable, good continental breakfast

the hotel was packed with people. i always found a table at breakfast but just.

very handy with bar and restaurant next door and fab as it was pet friendly

room very clean and comfortable. nice bar and restaurant and very good food.

it’s proximity to the motorway. ev charging and delicious food on offer

for northern spain ferryports excellent bar and restaurant typical spanish but great value cctv cameras covering car park receptionist

pets are able to sit in the bar area with you which is a

staff were astounding and nothing but helpful if travelling by moto they also have secure parking not a bad word to say

service a little rushed in dining room. no bar to get a drink no water in the room no wifi

tv, no telephone, no in room tea/coffee, very patchy wifi etc

possibility of parking bicycles overnight

the restaurant and bar were not open so no food there

were no tea or coffee making facilities in the room and there was no room service the day we were there

bar did not open until 20

very comfortable room service very good

good bar for snacks, food, drinks

easy arrival and entry to garage parking, nice quiet neighbourhood with a handy bar nearby.

the location was good and easy to find bar/cafeteria downstairs allowed early check in

noted by other people, the room was passable but the downstairs bar is appalling

the bar downstairs is good

the cleaning girl was very apologetic but when i explained what had happened to the staff at the bar they said i should have asked for a mop and bucket

second time i have stayed here both times mini bar not working

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made sure our coffees were not charged as we had already paid the parking we did not used

coffee from the bar was delicious

the overall experience (i was traveling with 3 kids) was great

the room was a good size and the wifi worked well

modern, clean, close to the el escorial palace, good breakfast

no attendant to help and room service guy was not very friendly

i missed breakfast because i stayed in bed.

beautiful location great pool very good breakfast

the bed was very comfortable, and the spa tub was great

breakfast could have had more selection and the bar could have been open in the evening

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

a bar cafe next door with tables on the pavement

breakfast does not start until 9 - no good as we played golf each day and had to go into town (500 yards away) for breakfast

service was very slow, order at the bar if you are in a hurry

coffee at breakfast bar needs upgrading

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

we could barely not sleep at night as a bar across the street was extremely noisy

golf course 10 minutes drive

the room was spacious with lovely interesting view all topped off by a wonderful jacuzzi spa bath

we ended up taking the suite (at special price too) with a huge bath/spa in the middle of the room

intermittent wifi connection inside the room, couldn't connect laptop or ipad.

but we were definitely surprised by the incredible breakfast

breakfast is really nice with a variety of foods.

the breakfast area was quiet and inviting; the breakfast buffet had a reasonable variety of foods

breakfast is excellent

screaming kids in room above us for 2 nights. sounded like they were unsupervised

breakfast was basic but tasty

,parking is charged but is secure kitchen and bar open late with outdoor seating

no surprises, good value for money. kids enjoyed the stay.

parking, super comfortable beds, good breakfast, friendly and helpful staff

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

wifi had some downtime

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

gym is pretty worn out & outdated

were old, i could hear traffic through the closed window all night long and food at breakfast and room service were very average

too expensive breakfast

the staff were exceptional, my lunch in the restaurant superb and the free shuttle to the airport is such a comfort

to the business center and available a free shuttle that takes you to any of the offices close to the hotel

good sound proofing from road outside, staff very friendly and helpful breakfast ladies were excellent at everything they

they did offer a small bar with local beers, which was nice after a long flight

miss a mini refrigerator in the room no bar no service room to be situated in a industrial

the elevator need a good maintenance and breakfast more stock

there was a used soap bar in the shower

the bathroom, managed to have a hot bath after a long journey, cleanliness, breakfast everything was perfect

the property was quite out the way the rooftop terrace was unreachable wifi was poor

cleanliness, breakfast and the room

no information once you were in the room like cost of things in mini bar, if room service was available or how to contact reception

room service came into room at 9 am to clean room before the 12 noon check out time and woke us up

sauna looks great but not working and in the same space as the gym, the shower in the middle of the gym, does not make sense and the gym itself very

no facilities ... no gym ...restaurant has limited menu

friendliness of the staff, easy check-in, amenities, the bedroom and the incredible breakfast

i arrived they found a room available for early check in

room and breakfast

the mattress and pillow - soft and comfortable, bathroom- the best i ever seen, breakfast - so delicious, i regret that i don't have huge stomach:))) stuff - very friendly

exceptional breakfast buffet. super clean bathroom with towel warmer.

staff kindly provided a light breakfast

lovely hotel on outskirts of madrid, easy free parking, modern design, wifi, clean. all great

we arrived earlier than expected and made an active effort to give us an early check in without even asking

was an exceptional hotel, that offered a complete breakfast and nice customer service from all the stuff

clean and good breakfast. parking space.

reception and bar service as they use the same personnel

the breakfast is not good

no mini bar or fridge in the room ,very important !!!!!!!!!!!!!!!!!!!!!!

staff is good we treated well i requested if we can have a early check inn and late check out we are happy we avail that service so that’s

very clean and spacious rooms. warm greeting and late check out possibility

the gym

gym was not a gym at all, one trendmill which was occupied all the time (not surprisingly given the

i couldn’t have a late check out

the cafe/snack bar had plenty of food and drink and well priced

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

great parking

female staff were very good as were the bar and restaurant staff

very clean, extremely quiet

fantastic spacious, secure outside parking area free of

the worst of all was so called wifi, the speed of dial up was faster than their connection, really really poor at all times of the

service and no wifi

the gym was great and large bathtub in the room

wifi was flakey but im nitpicking

not free parking and wifi

om 223) it was completely loose

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

not possible to get a coffee until 11 when the bar opens

nice spacious room with storage places. nice bathroom (could be larger). i appreciated the gym. (-)the gym could have been better.also, for the price i paid, it could have had more facilities. (-) the gym had only 1 very old and out of date treadmill from the 1990s

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

pool and terras to relax after a long day of driving

the pool and the gym was excellent, friendly personnel, everything was clean and clear

the breakfast was good the location is ok the room was good the staff where good

were so absolutely blown away by the breakfast which had really delicious, healthy foods like real scrambled eggs (not re-constituted

it is spotless, offers a good selection for breakfast and the pool is a bonus in summer

nice hotel in good location for us. free ev charging!

parking is spacious and enough room for a good wide car and low sports car, also ev charging for tesla only but ionity is nearby

the breakfast bar was superb

breakfast was fine, good coffee

everything, lovely room and pool area.

great size rooms. lovely pool and gym. super friendly and helpful staff.

also, it's a pity that the spa wasn't open

all the staff especially at the bar

good staff, bar food was ok. rooms very clean. gym was ok

r example, i mentioned to the front desk staff there was no bar soap in my room, and the housekeeping staff delivered it within 15 minutes and then checked to

a gym would be nice

nice hotel very rich renovation gym and sauna available 24/7 nice reception good lobby

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and bathroom

spa center is not well considered- there is no lockers where to leave your personal things, you

assorted breakfast, relaxing pool with whirlpool and room very cleaned, i booked a reasturant service in my room on friday

gym and pool was very good

c fly) and benches

free wifi was truly terrible

totally worth it as parking in the city center is extremely difficult

location for access to segovia plus free safe parking

huge free parking lot is also a plus

spa dont work every day

i only picked this hotel because my kids wanted to be able to swim on vacation

the house includes everything you need, amenitized kitchen, a full refrigirator, various kinds of bread and we even got a freshly baked cake :) if

house was very attractive and more than roomy enough for our family of four + fully equipped with kitchen, washing machine and anything

we were traveling with young kids and the house even had toys and books for them to play with

he also delivered new batteries (for kids to play the wii games) upon request

when we entered the rooms, sitting room/kitchen, the bedroom and bathroom, all were exceptionally clean

nice pool

no coffee or tea available until bar opened in the

service friendly everything organized pool good seating outside close pool relax food good thanks again for exe hotel when i go again i

her name is liza and she works as the pool guard

swimming pool was very cold and drinks in bar are very over priced 10 euros for malibu and

the dinner was fantastic, great room service. also, the pillow menu was a great touch.

they all have excellent customer service skills that go above and beyond and raise the bar of expectations

wanted to have massage but the spa was closed

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm the reception staff was very bad and treated badlynot that in that

food was great for room service, clean rooms, gorgeous view and amazing hotel

the bar and restaurant was down because of fixing up. so we couldn't get coffee or any food.

in the room to get some privacy but still be close to the kids, even included a small

nice hotel, near the metro that is easy to use not too far from the airport too, lovely breakfast & great staff

hotel facilities are great

was only a small area to sit in if you were not in your room or by the pool, but for us that wasn't really a problem

free parking on the street - close to metro station - 24h gym - clean, confortable room - super welcoming

areas i really liked the decoration and style of the hotel - especially the reception area the gym was excellent and the rooftop pool was amazing - a real selling point escoecially in the summer

m, rooftop, elevator)

there was a complete absence of information in the room apart from a room service menu

i liked the pool and the gym, the bar, really nice breakfast. was also a pretty good location.

was not allowed to stay in superior double room with two little kids (1 & 3 y

it also had the nicest or strongest mini bar i have ever seen

the hotel is just across the train station and is extremely convenient for early trains the breakfast could be served earlier, 7 am was too late for me

for a coffee and was told the bar was closed at 5 o'clock i had to go down to the cafe down the road

nice and comfortable room with good buffet breakfast, very close to chamartin station

comfortable, clean hotel with an amazing breakfast and friendly helpful staff

we opted to pay for the daily breakfast option and got room service for some of the nights and the food was exceptional

the wifi connection was strong and fast well equipped gym they have secured car parking area which was good i definitely enjoyed my stay in the hotel and

rooms, gym, comfortable beds and super clean

music theme throughout, including being treated to eye of the tiger as you enter/exit the gym

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me no kids is half price so she changed the bill

location was great for proximity to chamartin train station. good restaurant and bar on site.

everything went well staff was helpfull for my kids

the hotel provide late check out for a nominal fee

staff in the restaurant and bar were exceptionally friendly helpful and made me feel safe

better equipped kitchen. a kettle and pans would have been great

kitchens although well equipped, could use more kitchen utilities

gym and pool facilities are good

kitchen was not well equipped at all

no food service ud83dude03 but we had a kitchen so it was wonderful!

late check out

it was a little difficult to access the gym.

no food or drink to be found on the premises after 11pm. gym equipment was in a poor state.

gym needs to be reserved in advance in order to use

i would love to have a coffee machine at the property and the gym open earlier than 9am.

on top of the building is a terrace with bar with music where we watched the sunset

issues was that we were staying on last floor and next to the room there was a roof bar/club which was playing loud music and we could hear the people closing the bar at 5-6 in the

male staff at reception & bar were unfriendly and not welcoming at all; they hardly spoke to

highly recommended to have some drinks in the bar in the terrace of the building

everything was great and the rooftop bar was incredible ud83eudd29

the room was comfortable and there was even a gym.

or those who drive ), good wifi and ac.

gym facilities were adequate and the breakfast was good too

shelves to put underwear etc in 3) pillows just cheap flat foam very uncomfortable 4) very weak wifi my husbands ipad would not work properly 5) preset air conditioner can only have 24c or off 6)

wifi didn't work most of the time