staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

the bar area was very comfortable

a mini bar in the room is advertised but there was nothing in it

high-speed wifi. close to city center.

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

aircon wifi parking lovely leafy location clean towels and

wifi had some downtime

well supplied continental breakfast with gluten free options (on request)

the courtesy of management due to a late check out i didn't fully comply

they didnt have eggs available for breakfast

the hotel was packed with people. i always found a table at breakfast but just.

breakfast was excellent

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

helpful staff, clean and good wifi

good wifi and ok breakfast

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

the cafe/snack bar had plenty of food and drink and well priced

staff is very supportive, and the rooms were super clean and every day we had room service

a lovely restaurant bar beside hotel (castizo)

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

gym was nice and clean

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

no complains. perhaps the gym could be somewhat better equipped.

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good quality

adjoining rooms for the kids as well

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could maintain my workout routine

very close to shopping malls and good fitness club

was a small kitchen in the apartment, but cooking pots were not provided so you could not really prepare a meal

kitchen was not well equipped at all

better equipped kitchen. a kettle and pans would have been great

no tv in the room. not so much dishes in the kitchen.

kitchens although well equipped, could use more kitchen utilities

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and bathroom

good location nice breakfast

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

the breakfast was basic (tortilla patatas, bacon, cheese, ham, fruits, pastries , cereal, juice and

breakfast

breakfast not included in the price.

swimming pool is refreshing

r end of corridor), very isolated - car essential

room, pool, sound isolation

swimming pool outside, i couldn t expect more with this price, it s madrid

good, free parking. much better wifi than on previous occasions. nice fresh fruit for breakfast

parking is also good plenty underground and outside

parking outside the front was very straightforward, although we were told there was also hotel

parking sensors don't detect them which resulted in one gouged alloy wheel

we, 7 people drove 3 cars, so hotel offer free parking was so convenient to us.

free fast wifi

there was a bar but it was closed all the time

breakfast

it would have been nice if the bar had been open during the day to serve tea/coffee

sweets the staff of the buffet breakfast is very friendly especially the two moroccans guys the room service food is good as we a muslim we order a vegetarian dishes such as

no room service and no options to have dinner inside

there is a well-kept garden at the entrance and there is also a bar next to the hotel, a quiet and pastoral place, excellent value for money

concept of double stage lodgement with 3 rooms and small kitchen was interesting

having the restaurant and bar downstairs was so convenient and dinner was fantastic

no plug for bath. kitchen equipment needs refreshing as things missing, so hard to cook properly

bed was comfortable and room was clean. hotel bar and bar staff were cool.

lobby, bar and common spaces in general… perhaps they should start thinking about renovation.

great breakfast and nice bar

the breakfast was too expensive and it wasn't as good as we expected

good quiet rooms, nice breakfast spread and very helpful staff

breakfast was too expensive and the buffet was not as good as in other 4 star hotels

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

downstairs bar looked nice (did not use it) (+) the bar at night is lively but closes early, at 10pm

hotel restaurant could be open every day and swimming pool could work longer than till 7p.m.

lovely swimming pool, tasty breakfast and very nice and helpful staff.

eat go, there’s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat and let them just pay there

pool was too small for all the guests, and the timetable for the pool was quite late in my opinion,

rooms were very spacious and compfortable, the gardens and pool were lovely too and the staff very friendly

warm welcome bar and restaurant on site.

busy area- bar food terrible (horrid white bread sandwiches and crisps) breakfast ok parking space for

all was good, friendly stuff and good breakfast

english breakfast tea bags. although earl gray tea was available

freshness of the breakfast. very friendly and helpful staff.

no bar or restaurant outside breakfast hour

the breakfast was good with many options of pastries, milk and cheese

great price as continental breakfast included

coffee not good at breakfast

great breakfast, super helpful and attentive front desk (thank you anna and rachel), very very nice room

breakfast was very good and with large variety

late check out mas tarde

good wifi

the roof top bar and service was excellent

staff at the desk were extremely helpful, the rooftop pool and bar were gorgeous and the rooms were lovely

the roof terrace with pool and location.

fitness centre can be booked and you will have the centre and sauna to yourself

they upgraded our room and let us have a late check out without extra charge

there was a gym

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

great location, super service, friendly staff, great bar and restaurant

in several places , receptionist carla helped us making a phone call and reserving for us breakfast was great and all servers very friendly , it was great

the gym room is very simple and small

nothing - although maybe they could start breakfast a little earlier at 7am rather than 7.30am!

property was clean and the staff were great. bar man was lovely.

everything about it, especially the gym

room service only available until 23:00.

the bath room is small and it's hard to bath kids as the space is so small.

the wifi is a bit slow and the pressure of the shower is not proper.

booking day and we haven’t received any prior information: this was a high expectation for our kids after sightseeing the whole day

autoroute to get in and out the city taxis always available parking safe staff extremely helpful pool clean but fairly small we were very happy

the pool was nice a big and lovely area to sit outside

the nq bar at the spa and gym club was always closed, but i wanted to try something there

great big swimming pool, pool towels provided, big rooms, soundproofed

the nq bar at the spa and gym club was always closed, but i wanted to try something there

breakfast - is amazing

the pool is open from morning until night but only from 2-4pm for kids

was extremely unclear that use of the pool and gym would incur an addition charge, i have never heard of a hotel not including the cost

the front desk staff did little or nothing to expedite the solution

no american coffe and boiled egg for breakfast

room, plenty of space plus an additional small kitchenette, all very clean

was great and spacious; the bed was amazing; wifi fast and stable

rather disappointed with room service

location, great room with kitchen facilities, air conditioning and comfy bed

breakfast options were great and reasonable - and cute food places on the same street so you

lovely rooftop pool, bar and work areas

the gym is actually very well equipped and clean

great wifi

was perfect, the bed was extremely comfortable, the quality of the a/c was perfect, they had free laundry service, the breakfast choices they offered was unbelievable, staff was amazing, location

the convenience s offered. restaurant, laundry, service.

breakfast was very basic with very limited options. no gym or pool.

didn t have the toilet brush and maybe some small gym or swimming pool would be

nice room (suite with terrace and jacuzzi), proper room service. (-)room service option was way below standard of hotel (+)all was great! only the room service wasn't great. (-) the room service is not managed by the hotel and it takes very long time to get your order (-)the hotel restaurant is still closed due to covid, so room service was not possible (-)no dining room service in the evening. (-)can't order room service until 2300 (-) although room service for dinners was available, for a solo traveller in a twin room there would be space at (-) also room service was from an outside provider, which was late by about an hour, not impressed, not 4

no kettles/ tea or coffee in room. no iron in room. gym very basic.

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

the breakfast and bar services are commendable

stunning bar and reception

wifi required to sign-in via a web interface

bar was really nice and relaxing

breakfast good. very clean. great central location. staff very friendly and wifi very good.

thing that could be improved is the wifi connection, signal was lost pretty often and strength wasn't enough for some apps/videos

the wifi was great and the shower was fantastic... that's about it

room was tiny and dark, staff was rude and my belongings were left in random places after room service

wifi pillow and mattress not comfortable toilet was broken for 12 hours and they couldn t give us

room was tiny. wifi very bad

i like that they let me had an early check in to the room

several different types of business close - restaurants, laundry

staff were helpful with early check in and taxi ordering

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

no bar. but a lively bar down the street.

modern, very comfortable, spacious bathroom, super-fast wifi, excellent breakfast, pin-drop quiet

connected by a part of the hall way that could be closed off which was very convenient with small kids

bar was open

missing a gym or rooftop bar - that would ve made the hotel perfect.

i had to say something then the room service pasta we ordered was nearly cold when it got to our room

the message i sent asking about car parking and spa use went unanswered

too expensive: adults breakfast i was charged 20 euros per person, kids 15 euros

i came with 2 kids, we wanted to go to swimming pool, it was the reason we chose your hotel

the staff was so friendly, good amenities with pool and sauna

the wifi in the room was poor.

staff gave us a very early check in as my wife had an injured foot

we booked a junior suite and ended up with a separate room with pull out sofa for the kids, which was great

variety for breakfast

wifi

wifi did not work well in our room on that side of the building over the gas station .

also gave us a late check out

room service

laundry service was amazing!

checked in quickly, late check out no issues around 1pm

i was allowed 2 hours early check in

full kitchen is definitely plus for traveling with kids

brought my kids with me and i was in awe

minor things such as small gym

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed somehow

where the staff detailed what exactly they mended in each item of clothing as part of the laundry service - a very nice gesture with a very nice personal touch

all the things you could order and the gym is perfect for training a lot of time especially for kids and has a lot of things and the breakfeast too

bed is not only big, it's enormous :-) sofa bed for kids is also great

also the room service menu might be better if they have rice or soup dish for asians who can't eat too much

large bathroom, good shower with incredible water pressure, comfy beds, excellent wifi, well-equipped gym, and the best thing: a system to listen to music in your bedroom

nice gym

the gym is outstanding

room was quite large, clean, wifi very fast

great staff, comfortable rooms, super location, good breakfast

rooms were very nice, bathroom was clean and the wifi worked just fine.

the kids were disappointed because the pool is much smaller than how it looks in the

we enjoyed the garden, and the relaxation around the swimming pool, the gym and of the good breakfast

it's good for family with kids

wifi in the rooms was not very strong, keeps disconnecting, would have to go sit in the lobby to

ry poor connection in the rooms): should be improved.

very weak wifi in rooms.

we asked for laundry service and they just forgot about it

breakfast was

the pool is small, but with a stunning view

, staff very friendly including paula at the front desk you make all the extra touches for the kids extra

ve to sign in through

breakfast was excellent and the pool on the roof was a fun experience for my kids

the pool and the rooftop is the real star

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the free wifi was excellent

very friendly helpful staff, great price, good wifi.

room was clean and tidy every day, and the wifi was fast

excelent wifi

cool, the staff very polite and helpful, adrian was really welcoming and helped me to do an early check in

they offered us early check in and to keep bags 12 hours after checkout

had a 2 bedroom apartment including a washing machine for laundry

the area is large, and the room i live in has a kitchenette

comfortable beds, black out curtains, quiet room, great kitchen facilities, powerful shower, good air conditioning

very good hotel for very reasonable price. good breakfast. kitchen in the room.

having a small kitchen

everything! very helpful staff well located the kitchenette

the buffet breakfast offered at check-in was great value, offering quite a few options

everything, the hotel is one of the best, the position is perfect, the breakfast was very good

room condition and space, great breakfast, excellent customer service from the hotel staff

room size wonderful/breakfast is awesome/location is ideal with total access to madrid cental/metro system/taxi service

the location is good breakfast is good room service is good.

the gym facility was good, gym equipment were updated

gym facilities were terrible

nice lobby, gym was basic but decent

great location and small gym

there is a gym from the neighboring hotel which is a room with 2 machines

limited hours for children in the pool/spa area - only 10am - noon.

breakfast , alex on the front desk very helpful ,the staff on the bar need to work very hard with room service

i would come back late to room to find there is no water, and room service is till 11pm)

pool because water was cold

2- room service menu is a bit limited

hot tub spa was very nice after a long day of walking

the staff in the bar were also really friendly and helpful

with room service is not good for my taste and too expensive

the food can be improved, especially at the bar and restaurant

you have to order room service or go to restaurant during its open hours and pay for tea or coffee

there is laundry and food shopping within walking distance

properly and the ventilation was not good, room was hot not easy to sleep at night, also the wifi was constantly failing

the wifi could have been better

great wifi and room service was very good as well

the breakfast and everything about the hotel

excellent customer service. fab room service

had to prebook gym and rooftop didn t open until 6pm

the air conditioner in the room made noise. room service was not answered by phone.

customer service for room service

exceptional staff and impressed that there is a small gym room

wifi and tv, sometimes deconected

the wifi struggled and was inconsistent, but didn t remain not working for extended periods of time

wifi not working properly

air con; wifi didn't work for me, but did work for my boyfriend; super cute presentation of towels on bed;

the hostel looks pretty good, rooms are very well furnished and equiped and the room service

placed next to a family room whom had yelling and fighting kids at bedtime

clean hotel, spacious room

room service option and wouldn't let the deliveroo come up,had to ask three people three times for

perfect hotel for kids

i wanted to order room service on the last night but couldn t find anything in the room to tell me how to do this

breakfast buffet was tasty and convenient

helpful staff with cheerful greeter at breakfast

the hotel bar was closed when i was going to have the last drink there

wifi not superfast but good enough

good service and descent breakfast

going to be an option for us), and we were even provided slightly misleading information that room service was would not be available on the 31st dec, which proved to be incorrect, as it was

concierge roberto was extremely helpful. the rooftop pool the bar and courtyard

the charge for laundry was quite expensive in comparison to other hotels we have stayed at.

great breakfast

a full spa would be nice

we very much appreciated the early check in

the hotel accommodated us for early check in.

breakfast was so good. location perfect. staff very friendly

excellent customer services early check in with out additional cost

to improve breakfast by adding some american food like bacon and eggs

€6 for an hour late check out, candles, robes, rose petals and bottle of bubbly which was the nicest surprise for

great location loved the pool

it would be great if the gym was bigger with more equipment.

pool, location

pool was closed, small gym, and breakfast was just passable.

roof top pool and bar late check out for no extra charge

the breakfast was healthy and very good as well

wifi was good

the wifi signal is not good

they can be more better in room service

perfect location, tasty breakfast, lovely staff

'garret'room with fine breakfast lent to the location near the palace with the metro in between

i don t know whether it came from management or the room service staff

travelling with kids the safety features were important for us and the hotel provided it

i loved the welcoming, friendly breakfast room

while the wifi was adequate, the tv was just ok

had the breakfast once which was great

the breakfast had a good variety of products, everything was great

asked for an early check in but hotel said it depended on vavailability- not available when we arrived at 9 in

reception staff were so helpful, did offer an upgrade on the room for a small charge and did an early check in for us

really nice staff. allowed me a free early check in.

no room service or ice machines

ggy,almost wet,!)shower pressure?

walked through the door - the feeling of being in a garden , the water , plants and the roof top bar

rooftop with pool diego in the bar really nice

there is a rooftop bar with a pool, but pool were not open when we were there

nice breakfast always worth it

perfect for working remotely; big desk, great light and powerful wifi connection

hotel suited us really well however the pool water was very cloudy and tasted salty which was a bit 'off putting' but it was lovely to have

there is quite early check in, and late check out, what is very comfortable

could not get connected using the wifi.