gym was closed for repair

friendly, professional, clean, comfortable. it was nice that there was a gym

basic other room facilities

staff were astounding and nothing but helpful if travelling by moto they also have secure parking not a bad word to say

the silence in the area, free parking and wifi and the views from the bedroom.

ee of charge)

visit was out of season so the bar and restuarant that looked so appealing were not open

- parking - reception area

they also have a big garden and plenty of space for parking

clean free parking available nice views

peaceful ,friendly , great parking, nice atmosphere with classy marble and stone finishes

no wifi in rooms, only communal area.

breakfast is served later than usual (between 9:30 and 10:30), which may not suit early risers or

needed to leave early the next day, but breakfast was not until 9:30 am

nice breakfast, nice room with great view of the mountains.

breakfast was lovely; freshly squeezed orange juice, home made cake, fresh rolls and coffee

the bed was super comfortable and the breakfast was delicious

the breakfast was also delicious

breakfast was lovely too

the breakfast was also great, we especially enjoyed the (homemade

breakfast is lacking (i

breakfast was incredibly delicious and the staff super friendly

very friendly manager and breakfast room staff

there was a delicious breakfast with a wide range of food to choose from, including eggs and bacon

the breakfast was outstanding, which is unusual in my experience

breakfast, location and stuff

exceptional breakfast! very fresh and delicious.

the bar downstairs is good

the cleaning girl was very apologetic but when i explained what had happened to the staff at the bar they said i should have asked for a mop and bucket

the location was good and easy to find bar/cafeteria downstairs allowed early check in

noted by other people, the room was passable but the downstairs bar is appalling

the room was spacious with lovely interesting view all topped off by a wonderful jacuzzi spa bath

we ended up taking the suite (at special price too) with a huge bath/spa in the middle of the room

the restaurant is also very nice quality and a great breakfast included

the pool was really nice, there were several options for the breakfast.

place with a magnificent view, excellent staff and amazing breakfast

had to miss breakfast as it starts in the hotel at 9am

nice view but the breakfast was nothing special, no vegetables again.

golf course 10 minutes drive

service was very slow, order at the bar if you are in a hurry

good bar and restaurant onsite.

coffee at breakfast bar needs upgrading

we could barely not sleep at night as a bar across the street was extremely noisy

breakfast does not start until 9 - no good as we played golf each day and had to go into town (500 yards away) for breakfast

the bed was very comfortable, and the spa tub was great

a bar cafe next door with tables on the pavement

breakfast could have had more selection and the bar could have been open in the evening

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

parking is free and easy

be a little bit tricky as it's on an unclassified road (mind the potholes) we had an excellent breakfast and came home to a good dinner after a busy sightseeing (+) the evening meal was excellent and so was the complimentary breakfast (+) excellent breakfast and very attentive staff (+) but this location was very beautiful with a nice walking path and a good breakfast (+) the dinner and breakfast were simple but beautifully prepared (+)lovely setting, excellent and friendly staff, really good food and complimentary continental breakfast (+)friendly and helpful host, hotel was spotless, beautiful location, nice breakfast (+) very good continental style breakfast (+) the dinner & breakfast was delicious (-) because of the location - it is far away from center, no coffee shops or restorans, the breakfast should be more than

a problem, but communication is not that easy --some of the staff (in the restaurant and outside bar do not understand english well)---but we appreciated the gesture of a free drink on arrival (-) bar which was part of the restaurant, didn't serve my preferred night cap, brandy (-)traditional bar for a pre dinner drink although there was a sign for one but only appeared to be a lounge area (-)no bar or restaurant. (-)lack of atmosphere, particularly in the evening. bar closed, no hub - bub. (+) mini bar too (-) there wasn t a bar area for drinks after a day of sightseeing (-) fridge there but no option of a mini bar or room service

the staff is excellent, the rooms large and comfortable, the breakfast amazing

i wish there was a better poolside service for food and drinks during the daytime

the swimming pool is 25m long and you can enjoy a

i missed breakfast because i stayed in bed.

the overall experience (i was traveling with 3 kids) was great

coffee from the bar was delicious

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made sure our coffees were not charged as we had already paid the parking we did not used

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

second time i have stayed here both times mini bar not working

the pool area is absolutely beautiful with lots of loungers, you can also get drinks by the pool from

breakfast was the best we

breakfast was lovely and varied

has a lovely spot with a nice chimney

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

there was no breakfast serve.

comfortable bed well equipped kitchen

was good, washing machine and complete kitchen

well located. the breakfast was ok, not the best, but ok for the price

spa was very nice and relaxing, also the views and the green surroundings

good breakfast, friendly helpful staff

good but no kids meals before 8

30 staff friendly pool closed spa good but difficult to book

my wife used the gym and she loved it

we loved the breakfast offerings

on the other hand the pool was very clean

at the end of the stay we were charged eu 50 for spa services

was very cold at the main space at night

restaurant was closed only the bar was open.

time in the hotel , room was clean and tidy, reception staff was great , i think the staff at the bar could be a bit more smily, sad faces during the service

cheaper to buy breakfast in bar rather than restaurant (toast only)

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

the cafeteria saved the day with drinks and bar food

comfy, friendly staff easy good wifi so work was smooth

location, staff and gym facilities were exceptional

good wifi connection as well

really good value for money and staff extremely helpful

ranging for me to go to the local gym)

i only picked this hotel because my kids wanted to be able to swim on vacation

staurant, pool, gym, spa)

whenever i wanted to go to the pool it was closed

hotel bar closed before midnight

easy to find,safe free carparking, room service dinner fine and good breakfast, had a suite at discounted price, good wifi ,comfy

from an old mansion, with heavy, high timbered ceilings, lovely spaces inside and out, a bar and an excellent buffet breakfast

we traveled with our two kids and loved the layout - our rooms were in a separate spot which felt very private

bar and breakfast was excellent and staff very pleasant

large space and private lift entry

we loved it :) everything we asked for from the reception was organised very fast, people at the bar and restaurant were very kind and helpful, housekeeping was great as well

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

no price list for laundry.

one of our party was unwell and the hotel accommodated an early check in

i asked for a late check out which wasn't possible but i was offered great, sensible and useful alternatives

laundry facilities were a bonus

unfortunately did not have a chance to use the spa but perhaps anouther time

i had kind of presumed there would be a swimming pool but there

wifi good

spa was superb, staff really excellent, and location perfect

location perfect and we loved the spa circuit

the room was lovely; bathroom was spotless with a spa type shower

dining area is very small and can have screaming kids

this was fine since our kids were older so we put them in 1 room

no bar available in the hotel.

loved the spa bath

great tapas bar downstairs,fantastic location, good value

very pleasant family run hotel with a friendly bar and excellent restaurant, this was my second stay and i will go again

) they have a restaurant and bar onsite

the bar and restaurant was superb value for money and of the highest quality

the bar is very popular with locals and has a great local vibe

decent wifi, comfy beds, and room

wifi was a little spotty, no kettles or microwaves or anything in the rooms.

clean and comfortable, close to the main points in the city, wifi is good, staff are very nice

ac worked well, wifi worked fine too

wifi sometimes weak or intermittent. overall great and will return

wifi didn't work most of the time

good shower and wifi

wifi didn t work in our room

no room service even for tea and coffee

gym wasn t very good and treadmill didn t have a power cord

) with 2 ev chargers, 1 of which a tesla destination charger

terrace bar was not open while we were there.

great terrace to sit with a glass of wine from their bar and watch the sunset

of castle from room, garage for car, walk to all attractions, very friendly staff, great little bar and terrace

rooms were large and well appointed with mini bar and filter coffee machine

male staff at reception & bar were unfriendly and not welcoming at all; they hardly spoke to

the bar could have been staffed for longer hours

on top of the building is a terrace with bar with music where we watched the sunset

everything was great and the rooftop bar was incredible ud83eudd29

the roof terrace bar was also a real bonus we watched the sun go down on the aqueduct whilst sipping cold beers-

ac didn t work in the gym. getting eggs at breakfast was a bit haphazard.

very limited bar offerings, no restaurant so limited bar and room service. menu offered.

wish we could have stayed longer and made use of the spa and swimming pool.

spa facilities were amazing, excellent value

rdio and

the hotel has a big indoor as well as outdoor pool, both with views of segovia

outside pool was closed

great view, great pool, great staff. but there’s no gym…

pool and sauna hours are 1700-2100.

lack of gym and pool side catering was limited.

free , secure parking

great stop over with great staff, rooms and parking off road

free parking

wifi ok

it wasn't very close to any bars or restaurants. having said that the hotel bar was good.

apartment is across the street from some kind of teen club and the friday night we stayed there, kids were out celebrating until early morning hours, so it was quite noisy in the front bedroom

a homemade cake and a bottle of wine were waiting for us and a lot of good food for breakfast

we loved the breakfast prepared by the host

the house includes everything you need, amenitized kitchen, a full refrigirator, various kinds of bread and we even got a freshly baked cake :) if

the kitchen is very well equipped

nice quiet place, nice swimming pool to relax.

great pool

great team at the pool, in the bar and restaurant and on the front desk

they allowed early check in as the hotel is huge and has many

the cafe by the pool was so so

the bar and restaurant are buzzing with activity

bar downstairs was very noisy at night, and the price of the room was quite steep for what it was

loads of parking in the actual hotel and close by

no public transport to segovia near hotel. bar at the first floor.

the area was quiet and parking free onsite

wifi had some downtime

aircon wifi parking lovely leafy location clean towels and

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

high-speed wifi. close to city center.

the cafe/snack bar had plenty of food and drink and well priced

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

wifi was stable.

restaurant and bar closed no local amenities nearby

bar in the evening doesn't open till 19

r end of corridor), very isolated - car essential

swimming pool is refreshing

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and bathroom

the rooms are well maintained, and the on-site facilities are great, including padel courts, a gym, a swimming pool, and other games

is really good, cozy, has own private territory with nice facilities like gym, library, pool,

the kitchen had nice appliances

better equipped kitchen. a kettle and pans would have been great

kitchens although well equipped, could use more kitchen utilities

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

nice spacious room with storage places. nice bathroom (could be larger). i appreciated the gym. (-)the gym could have been better.also, for the price i paid, it could have had more facilities. (-) the gym had only 1 very old and out of date treadmill from the 1990s

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

from the room you get a glimpse of the golf course

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

breakfast was fine, good coffee

the gym is fantastic and the hotel is very well known among the professional football teams (an extra

spa is not included in the price and children are not allowed to enjoy it

good breakfast

the nq bar at the spa and gym club was always closed, but i wanted to try something there

no facilities ... no gym ...restaurant has limited menu

all staff unbelievable helpful and friendly, breakfast

more room to accommodate all for breakfast, but staff coped well

room size is small, breakfast is average. very small gym, no swimming pool.

breakfast was delicious

room, bed, shower and also the breakfast are amazing

had room service which was prompt and the food was still hot

poor wifi in rooms

no room service

cleanliness, breakfast and the room

a gym would be nice

room service was available and room had a mini bar also

room service was available and room had a mini bar also

room service is supposed to be 24 hours but when i ordered at 5am it's closed

there was a gym

excellent rooms and amazing views. spa was wonderful and gym was well equipped.

wanted to have massage but the spa was closed

good gym

the room service menu had nothing worth ordering i'm a executive chef

they told me hotel is fully booked so no early check in is available, but the nice receptionist

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

i like that they let me had an early check in to the room

several different types of business close - restaurants, laundry

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

staff were helpful with early check in and taxi ordering

the wifi maintained a good connection, even during times i required video conferences

room was clean and tidy every day, and the wifi was fast

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

very friendly helpful staff, great price, good wifi.

breakfast friendly staff, helpful with kids good wifi connection close to metro station

they upgraded our room and let us have a late check out without extra charge

great breakfast and i was happy to use the gym facility after a long vacation.

gym needs to be reserved in advance in order to use

gym access has to be granted separately in order for the room card to open the door

late check out

it was a little difficult to access the gym.

the breakfast was excellent, very complete

we loved the fact that the hot breakfast portion was cooked individually instead of buffet style

only unpleasant surprise was the limited breakfast where you have to pay for the full buffet even though the breakfast was included in the

it was difficult to understand what hours bar and restaurant are open

breakfast was fabulous, and they always had more than enough

the rooftop is great too, with a pool and bar to chill

loved having the roof terrace and pool for when it got too hot

poor fitness room

wifi was terrible

the roof top bar and service was excellent

limited to 20 people for the pool.

jose and his colleague advised us about the room, the pool and breakfast options

there is quite early check in, and late check out, what is very comfortable

hotel was clean and they had a very nice selection for breakfast

wifi decent too

we had one day at the warner park , i made a sandwich for my kids, i left my bag on the chair at breakfast, going to toilet and when i came back the waiter ,

fantastic breakfast

the pool was uber construction

no gym

was not allowed to stay in superior double room with two little kids (1 & 3 y

the small sofa beds are good enough but older kids like to have a proper bed to sleep in

the pool was really good for family with kids

colours, comfortable spaces, open and wide halls, clean walls and carpets, gorgeous courtyard and pool

we had two rooms set up for a family - one large triple room for our kids and another king-size bedroom for the parents

and the room service was perfect

room service breakfast was a nightmare long delay no salt or pepper and cold rubber eggs.

nothing, all was good, treatment, facilities, room, room service, everything was great

only room service available for food on night of arrival due to dell occupying the pelicano facilities

with all hotels i suppose the mini bar in room was an absolute rip off, 4 for small bar of chocolate, considering what the room

didnt let us use the pool. that was annoying.

stay here, the staff were kind and the facilities were great, a member of staff from the bar gave us a free drink as we were there very often, could not fault anything

the pool is amazing too and in general the stay at the hotel was really pleasant

enjoyed the abundant breakfast, the pool area and the cleanliness of the hotel

we had flexibility for early check in and luggage storage after checking out, which is really important in a big, bustling

no coffee or tea available until bar opened in the

are moving parking is too expensive what is in the picture is big jacuzzi not a swimming pool and not good as it

ean, cut hedges, remove

was really good reviews regarding the gym however there was broken machines

we couldn t get wifi in our room

the spa wasn t good enough comparing the rest of the quality theyve got in that hotel

property was clean and the staff were great. bar man was lovely.

location, friendly staff & fine breakfast

gym could use a bit of a pick me up, but for a hotel gym it had the basics

we could eat whatever was in the bar

great location, super service, friendly staff, great bar and restaurant

city for my early morning arrival from usa to madrid before connecting to another city in the late afternoon

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me no kids is half price so she changed the bill

early check in was a plus

clean and nice rooms, really nice staff, air cooling, nice bar and restaurant, quiet at night

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

really not for family with kids

also kids on the rooftop is a massive vibe killer

was fabulous, lovely rooftop bar & pool

perfect hotel for kids

some issues with wifi stability

somehow the wifi works perfectly on my phone, but can't connect to my laptop.

surprisingly the speed of the wifi was super

pack clothes , the beds were very comfortable and the curtains were completely black out and the breakfast had everything you could imagine so worth

and large rooms, very clean and comfortable, good wifi, good value, decent location in madrid

locaties, great athmosphere and breakfast

for the category of this hotel, the standard wifi should be much faster

poor breakfast

room service never took too long

reservation did not include breakfast

good value for money, clean, comfortable, room size and gym.

thing that could be improved is the wifi connection, signal was lost pretty often and strength wasn't enough for some apps/videos

wifi pillow and mattress not comfortable toilet was broken for 12 hours and they couldn t give us

the wifi functioned well

wifi kept cutting out and no english channels on great television apart from stock market not even

room service did not meet my expectations. looked better in pictures but it's less than average

the bath room is small and it's hard to bath kids as the space is so small.

my kids couldn t come to breakfast that morning since they were taking the train and i was not

rooms were good size and comfortable bed and travel crib came with cute bedding and kids set

rooms were good size and comfortable bed and travel crib came with cute bedding and kids set

the pool is a bit small but good for kids and also for doing laps

there are no sun loungers in the pool area. the hotel offers pool towels at a low cost.

the gym most of the equipment and as hotels go there was not much of it did not work that s the only

breakfast was a bonus.

room service food was poor value for money and there was no price guide for the mini bar in our

nice hotel, near the metro that is easy to use not too far from the airport too, lovely breakfast & great staff

to small pool area and long distance to city center

a nice pool on the roof, and a small but usable gym on the ground floor

rooftop was closed. would be nice to be able to chill there even if the pool is not opened.

hotel was really nice. little pool on roof to cool down and have a drink.

with the pool and gym a nice additions

moreover, there is the offer for late check out at 13:30, with only 10 euros charge