well located. the breakfast was ok, not the best, but ok for the price

couldn't speak fluent spanish and they both did everything to accommodate any of our requests

spa was very nice and relaxing, also the views and the green surroundings

good but no kids meals before 8

you have to pay for the indoor pool via the spa area as the hotel has a separate agreement for usage of this area even though at no point is

spa is not available unless booked in advance and costs 15 eur per person

we enjoyed the indoor pool and jacuzzi

nice pool, pleasant staff. excellent gym.

so additional cost)

the parking was excellent, and the views from our room

stay and great breakfast

the restaurant is also very nice quality and a great breakfast included

place with a magnificent view, excellent staff and amazing breakfast

excellent spanish breakfast

the breakfast was delicious, i loved the fresh juices and the fried eggs and bacon!

there was no breakfast serve.

comfortable bed well equipped kitchen

was good, washing machine and complete kitchen

no breakfast served until 9:30, far too late for hikers.

breakfast is simple and delicious

breakfast is served later than usual (between 9:30 and 10:30), which may not suit early risers or

breakfast started a little late (9.30) for the early risers, but worth the wait

breakfast was lovely; freshly squeezed orange juice, home made cake, fresh rolls and coffee

the pool is fantastic, the garden is perfect

we borrowed the bikes and went for a ride, swam in the pool, had a massage and spent time just relaxing sitting outside

r the winter) and a pool and great garden space for the summer

has a lovely spot with a nice chimney

breakfast was the best we had in spain and we felt totally spoilt by all of the staff

the breakfast was also great, we especially enjoyed the (homemade

breakfast: very good value for money

breakfast was lovely too

breakfast copious

the staff was friendly and warm, the facilities were super clean and the breakfast was awesome

there was a delicious breakfast with a wide range of food to choose from, including eggs and bacon

the breakfast was outstanding, which is unusual in my experience

breakfast was delicious and filling

exceptional breakfast! very fresh and delicious.

breakfast, location and stuff

breakfast was basic

we had a great sunday night at the bar chatting with him

a very nice room - very clean and great bathroom. the breakfast was a bit basic.

despite being little unhappy with the noise from the bar

the breakfast could have been better - not a lot of fresh food.

a more varied selection of food in bar and restaurant.

cheaper to buy breakfast in bar rather than restaurant (toast only)

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

restaurant was closed only the bar was open.

the cafeteria saved the day with drinks and bar food

wifi did not work on second floor where i stayed

had lots of parking and in excellent location for mountains and nearby town

- parking - reception area

helped with the wifi and found me a restaurant that delivers to the hotel

it's located right nearby the road and has the parking which is good

location, staff and gym facilities were exceptional

really good value for money and staff extremely helpful

ranging for me to go to the local gym)

comfy, friendly staff easy good wifi so work was smooth

the wifi was terrible and extremely poor

the pool was lovely and spacious around for relaxing

only disappointment was that the pool wasn’t quite open yet because it was early may

beautiful views, a lovely terrace and an amazing swimming pool.

peaceful, nice pool, close to mountains and town. good parking - free!

spacious rooms, friendly staff, nice pool, location close to hiking trails

the restaurant and bar were not open so no food there

but outside it, the local authorities should provide light to the outside of the hospederia, the parking lot and the gardens

though they have free wifi which is not that strong

staff were astounding and nothing but helpful if travelling by moto they also have secure parking not a bad word to say

the wifi was mostly non existent

the bar downstairs is good

the cleaning girl was very apologetic but when i explained what had happened to the staff at the bar they said i should have asked for a mop and bucket

the location was good and easy to find bar/cafeteria downstairs allowed early check in

noted by other people, the room was passable but the downstairs bar is appalling

the overall experience (i was traveling with 3 kids) was great

second time i have stayed here both times mini bar not working

coffee from the bar was delicious

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made sure our coffees were not charged as we had already paid the parking we did not used

gym was closed for repair

friendly, professional, clean, comfortable. it was nice that there was a gym

hotel was advertised with a pool, but the pool wasn't open yet, which was a shame

breakfast and location are excellent!

fridge there but no option of a mini bar or room service

lovely ambience, clean and good breakfast

the room was a good size and the wifi worked well

breakfast does not start until 9 - no good as we played golf each day and had to go into town (500 yards away) for breakfast

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

breakfast was in a bar next door with bad service and a minimal breakfast

the bed was very comfortable, and the spa tub was great

a bar cafe next door with tables on the pavement

golf course 10 minutes drive

service was very slow, order at the bar if you are in a hurry

coffee at breakfast bar needs upgrading

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

we could barely not sleep at night as a bar across the street was extremely noisy

the room was spacious with lovely interesting view all topped off by a wonderful jacuzzi spa bath

we ended up taking the suite (at special price too) with a huge bath/spa in the middle of the room

fantastic swimming pool

lovely grounds and swimming pool

hotel restaurant could be open every day and swimming pool could work longer than till 7p.m.

in smart gardens with pool

eat go, there’s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat and let them just pay there

pool, short walk to the bus stop

dinner good value and breakfast better than expected

nice location - extremely good breakfast- staff very nice and cordial

however a snack or a simple room service could be an easier option

ey appeared to be permanently closed)

you could only order room service at 8pm mon

free parking, great breakfast, friendly staff, nice room

staff was super friendly, and the breakfast was awesome!

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

friendly staff, and accommodating my need for late check

breakfast

adjoining rooms for the kids as well

property claims to have a sauna and gym

no complains. perhaps the gym could be somewhat better equipped.

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

gym was nice and clean

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

i only picked this hotel because my kids wanted to be able to swim on vacation

o early, too late, lunch break )

spa is only open from friday afternoon to sunday which was a bit disappointing and the restaurant

the bar closed at 11pm on a saturday night!

i only picked this hotel because my kids wanted to be able to swim on vacation

helpful staff, clean and good wifi

good wifi and ok breakfast

decent rooms and wifi

wifi was not good. didn t work most of the time.

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

breakfast, bed, free parking

it has a small but very well equipped fitness room

great location for shopping and costco trips. nice facilities. clean. good breakfast.

and great breakfast

free parking, good breakfast, great restaurant across the street, extremely clean

he also delivered new batteries (for kids to play the wii games) upon request

spacious. well stocked kitchen. lots of food provided. clean.

young kids, the stairs were a bit tricky and there was no baby gate but that was no fault of the host

house was very attractive and more than roomy enough for our family of four + fully equipped with kitchen, washing machine and anything

everything was perfect. quiet calm. peaceful. breakfast is excellent, cleanliness is super.

had the only suite which was lovely with a four poster bed and a spa bath

big room with comfy beds and spacious bathroom, lounge bar in the lobby with free welcome drink and very nice staff

great location, helpful staff, great breakfast, nice bar and cosy.

bar and breakfast was excellent and staff very pleasant

large space and private lift entry

issues was that we were staying on last floor and next to the room there was a roof bar/club which was playing loud music and we could hear the people closing the bar at 5-6 in the

the roof terrace bar was also a real bonus we watched the sun go down on the aqueduct whilst sipping cold beers-

they also offered a late check out so we didn’t have to carry our bags with us all day

everything was great and the rooftop bar was incredible ud83eudd29

male staff at reception & bar were unfriendly and not welcoming at all; they hardly spoke to

shelves to put underwear etc in 3) pillows just cheap flat foam very uncomfortable 4) very weak wifi my husbands ipad would not work properly 5) preset air conditioner can only have 24c or off 6)

very basic with no tea/coffee in room or room service. no porter services

good shower and wifi

an excellent central location, attached garage

wifi didn't work most of the time

laundry facilities were a bonus

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

i asked for a late check out which wasn't possible but i was offered great, sensible and useful alternatives

no price list for laundry.

one of our party was unwell and the hotel accommodated an early check in

wifi sometimes weak or intermittent. overall great and will return

comfy bed and good wifi, bathroom maybe a bit outdated

wifi was a little spotty, no kettles or microwaves or anything in the rooms.

good wifi

clean and comfortable, close to the main points in the city, wifi is good, staff are very nice

the bar and restaurant was superb value for money and of the highest quality

the bar is very popular with locals and has a great local vibe

) they have a restaurant and bar onsite

great tapas bar downstairs,fantastic location, good value

very pleasant family run hotel with a friendly bar and excellent restaurant, this was my second stay and i will go again

location, although our room was at the back above the hotel bar and it was quite noisy in the evening as we kept the window open

wifi is slower than dial up in the 20th century

food and poor, inaccurate info re pool facility

the staff were all fab and the spa was lovely after a day

spa was superb, staff really excellent, and location perfect

most comfortable hotel we stayed in during our time in spain- hotel infanta isabella is right in the centre of segovia and we were fortunate to have a

this was fine since our kids were older so we put them in 1 room

the room was lovely; bathroom was spotless with a spa type shower

dining area is very small and can have screaming kids

well at least the king bed was… the kids didn’t complain about theirs

very good staff, spacious, well-appointed rooms with room service, excellent location

spa facilities were amazing, excellent value

room service is available

lobby bar was very uninviting since it was so quiet, no piano or any type of soft music

breakfast bar was incredible

rooms were large and well appointed with mini bar and filter coffee machine

) with 2 ev chargers, 1 of which a tesla destination charger

great terrace to sit with a glass of wine from their bar and watch the sunset

was extremely helpful in trying to get us on the parking app and recommended a fabulous tapas bar san miguel which was fantastic

car parking was easy and there was an ev charger in the garage that u used for my tesla

parking is free and easy

be a little bit tricky as it's on an unclassified road (mind the potholes) we had an excellent breakfast and came home to a good dinner after a busy sightseeing (+) the evening meal was excellent and so was the complimentary breakfast (+) excellent breakfast and very attentive staff (+) but this location was very beautiful with a nice walking path and a good breakfast (+) the dinner and breakfast were simple but beautifully prepared (+)lovely setting, excellent and friendly staff, really good food and complimentary continental breakfast (+)friendly and helpful host, hotel was spotless, beautiful location, nice breakfast (+) very good continental style breakfast (+) the dinner & breakfast was delicious (-) because of the location - it is far away from center, no coffee shops or restorans, the breakfast should be more than

free parking

secure parking

there is a great bar on the corner

no working wifi in the room

however on sunday the bar and restaurant are closed in the evening

the bar was very good and we sat outside with a great breeze

would have preferred there to be a bar lounge open earlier

the hotel has a big indoor as well as outdoor pool, both with views of segovia

loved the room and the view. loved the location. the bar and restaurant area lovely.

the hotel is beautiful and spacious, fantastic pool and area with spectacular views

there appeared to be too many managers wandering around doing nothing, whilst yelling the bar staff off for not being in the bar when people needed drinks

size room for 3 people very clean nice clean pool with bar area regular bus service down to the aqueduct and old

nice garden bar near the pool for an evening drink

everything was excellent despite unusual layout the pool was incredible

no smoking area for bar when weather inclement. breakfast expensive.

plenty of car parking and we felt safe

no public transport to segovia near hotel. bar at the first floor.

the bar attached to the hotel had a lovely authentic atmosphere, the wine was reasonable and the tapas

had a car rental so the free parking and location a few kilometres outside the downtown area was perfect

busy bar and resturant

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

wifi had some downtime

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

the cafe/snack bar had plenty of food and drink and well priced

a lovely restaurant bar beside hotel (castizo)

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

swimming pool is refreshing

restaurant and bar closed no local amenities nearby

wifi not working

fantastic spacious, secure outside parking area free of

quiet place, on site parking, the bed is super comfortable

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and bathroom

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

not possible to get a coffee until 11 when the bar opens

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

nice spacious room with storage places. nice bathroom (could be larger). i appreciated the gym. (-)the gym could have been better.also, for the price i paid, it could have had more facilities. (-) the gym had only 1 very old and out of date treadmill from the 1990s

kitchen could be better equipped with cooking tools and a coffee maker and toaster.

kitchen was not well equipped at all

no food service ud83dude03 but we had a kitchen so it was wonderful!

is really good, cozy, has own private territory with nice facilities like gym, library, pool,

gym and pool facilities are good

i arrived they found a room available for early check in

more room to accommodate all for breakfast, but staff coped well

breakfast was delicious

room and breakfast

gym closed at 11pm

room service came into room at 9 am to clean room before the 12 noon check out time and woke us up

the breakfast was plentiful and delicious

cleanliness, breakfast and the room

room is exellent, bed is exellent. staff in bar is friendly and very professional.

thought there could be a bar same location as the swimming pool. other than that all good x

area but is close to restaurants and huge shopping mall only negative is there have a beautiful pool which is

breakfast was very nice too

too expensive for breakfast

the nq bar at the spa and gym club was always closed, but i wanted to try something there

everything the only thing the pool was closed for repairs and it wasent advertised that way

and friendly throughout the stay

room service was available and room had a mini bar also

room service was available and room had a mini bar also

good staff, bar food was ok. rooms very clean. gym was ok

great facilities, good bed, great sauna and gym

bar shut too early in the evening

was really good reviews regarding the gym however there was broken machines

spa is small

was supposed to be a bar menu, but int was not available, only the restaurant menu was available

excellent decor, very stylish, great mini bar & food

the staff were amazing especially the bar staff who could not do enough to please

very nice hotel close to my work good breakfast nice swimming pool

cold pool

the pool is amazing too and in general the stay at the hotel was really pleasant

stay here, the staff were kind and the facilities were great, a member of staff from the bar gave us a free drink as we were there very often, could not fault anything

be good if there was a roof top bar and swimming pool.

the room service 24h, the staff, the attention to detail...

wanted to have massage but the spa was closed

bottled water at bar does not have reusable tops and needs a bottle opener - very inconvenient.

restaurant excellent, so was the spa and views from the 26th floor

flexible room service, tiny teapots, not enough bins in the room or english tv, no breakfast before 8am

huge props to the room service and cleaning staff

expensive breakfast, 11 euro was way too much.

breakfast was a bonus.

gym was very outdated: 4 out of 5 machines were not functioning

room furnisher is old. windows are not safe if you have kids travelling with you.

advertise with gym. there is a threat-mill and a few dumbbells. not a proper gym. disappointed

pool bar could do with updating but that's being a bit picky..

great customer service, breakfast & pool.

great place to stay by the train station. offered a low price early check in

the ev charger is in the garage but they won't help you if there is any issue as the service should is

the rooftop swimming pool, the breakfast, the room

room service is awful

room service menu provided in the room wasn't actually the menu

it was not finish and something were not usable

we opted to pay for the daily breakfast option and got room service for some of the nights and the food was exceptional

the pool was really good for family with kids

hotel has everything you need, from amazing food/room service

breakfast and food at the pool bar is fantastic. rooms spacious and nicely styled.

the wifi connection was strong and fast well equipped gym they have secured car parking area which was good i definitely enjoyed my stay in the hotel and

late check out

it was a little difficult to access the gym.

i would love to have a coffee machine at the property and the gym open earlier than 9am.

covid has impacted services (gym sanua)

gym needs to be reserved in advance in order to use

there is a bar there and a burger king at the train station, but not much else

early check in was a plus

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me no kids is half price so she changed the bill

everything went well staff was helpfull for my kids

staff in the restaurant and bar were exceptionally friendly helpful and made me feel safe

wifi was good and the air conditioning worked well

excelent wifi

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

very friendly helpful staff, great price, good wifi.

breakfast friendly staff, helpful with kids good wifi connection close to metro station

there was a gym

staff were helpful with early check in and taxi ordering

several different types of business close - restaurants, laundry

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

i like that they let me had an early check in to the room

room and bathroom, very supportive and courteous staff, very clean, very good food, very good wifi throughout the hotel, fast lifts

didnt let us use the pool. that was annoying.

no 24 hour room service but that's being picky!

the pool and bar area were great, had lots of shade when needed and the pool service was a great plus

great pool and wonderful and very helpful staff

hotel was clean and they had a very nice selection for breakfast

not able to try pool too cold

walking distance to the metro, a few good bars close by, a fridge, good wifi, economical and clean

the swimming pool was not available.

the breakfast was a littel to expensive for me but sure it was good quality