to motorway and easy to find with plenty of parking

spacious. nice bathroom. parking available. good value for a night stay while traveling.

parking outside the front was very straightforward, although we were told there was also hotel

has parking inside the building

wifi

staff is very supportive, and the rooms were super clean and every day we had room service

very clean, great breakfast

the breakfast in the bar was even better than in the restaurant

breakfast did not open until 8 and the bar was also not open, so it would be nice to have an option to get coffee somewhere

lobby, bar and common spaces in general… perhaps they should start thinking about renovation.

breakfast was very good,

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could maintain my workout routine

very close to shopping malls and good fitness club

locatie, easy acces to metro to madrid goodwill breakfast.

english breakfast tea bags. although earl gray tea was available

breakfast was good and the price was very good if you think on everything that the hotel provides

breakfast was very good

busy area- bar food terrible (horrid white bread sandwiches and crisps) breakfast ok parking space for

breakfast was very good and with large variety

bit hard to find. a good travelling hotel nice breakfast.

great price as continental breakfast included

coffee not good at breakfast

the breakfast was good with many options of pastries, milk and cheese

late check out mas tarde

kitchen was not well equipped at all

is really good, cozy, has own private territory with nice facilities like gym, library, pool,

was a small kitchen in the apartment, but cooking pots were not provided so you could not really prepare a meal

better equipped kitchen. a kettle and pans would have been great

the pool is nice and was never crowded, the gym and terrace were excellent

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

a mini bar in the room is advertised but there was nothing in it

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

the bar area was very comfortable

were excellent room service was excellent room was clean and well appointed all staff were helpful and

size was great, the staff was very friendly and the parking outside is a plus for people that rent a car or travel with their own vehicle

plenty of parking

the breakfast was delicious and good quality

breakfast buffet was superb

the cafe/snack bar had plenty of food and drink and well priced

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

high-speed wifi. close to city center.

wifi had some downtime

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

aircon wifi parking lovely leafy location clean towels and

a lovely restaurant bar beside hotel (castizo)

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and bathroom

) 3) a teeny-tiny gym: a treadmill, a bicycle and a

there also have some room such as library, gym, laundry room for your needs

laundry facilities, gym, 24/7 key card access

not acceptable for 4* to be honest and for this price - not so good wifi

our room was beautiful and room service was great

the reception staff were fantastic the room service was good

the wifi worked well and the rooms were kept very nicely

they had all the amenities we needed and the pool was an added bonus

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

safe hotel with its own covered parking so even low suspension cars can park there

did not work the pool was opening very late

there is a parking, good access to the supermarkets and malls

the pool was excellent. also the fact that it is a very quiet hotel and it wasn't very crowded.

great parking

solid gym, cool rooftop pool, and bar

my kids loved the pool and the pool bar

my kids loved the pool and the pool bar

excellent breakfast, excellent wifi and in a great area just minutes away from the places espagna

was extremely comfortable, the quality of the a/c was perfect, they had free laundry service, the breakfast choices they offered was unbelievable, staff was amazing, location was perfect

€6 for an hour late check out, candles, robes, rose petals and bottle of bubbly which was the nicest surprise for

fact that they changed the wifi everyday was a bit inconvenient, as i lost signal while asking for an uber

the breakfast team couldn't have done more to make us feel comfortable; very accommodating and very

the breakfast was varied and very tasty

the room was spacious, the temperature in the room was great, the breakfast was good enough and the food at the bar was also good

insecure wifi.

i didn't have a chance to try out the snack bar or cafeteria, but the menu looked very good

lovely room reception staff and bar staff very friendly and helpful.

the bar has not opened since lockdown,it would have been nice to have a drink in the evening

bar downstairs is not open

although there was a small bar i felt there was a need for some bar snacks.

there was no bar open due to covid

beds need changing! bar area never open. the hotel would be great if they gave it a facelift

very basic , no bar or restaurant, and very 70,s style stuck in a time warp .

served for the hotel guests) +

free parking and plenty of food choice in shopping

bar was open

was great, but i recall the hotel laundry services to be quite inflexible with timing

you have the chance to have late check out but depends on the availability of the day

options of a very fast and not so expensive room service

no bar. but a lively bar down the street.

breakfast had a very good range of options

bar service was also excellent

room is of average size and is not secure for kids (windows can be easily wide opened, and glass on tables is easily movable)

amazing breakfast

the roof terrace and swimming pool

there is a small gym that even has some weights, but they skip from 6kg to 16kg so missing all of the weights that

good choice for breakfast and a gym

everything on point! comfy room, good location and delicious breakfast:)

we loved that there was a gym and breakfast was great

the room was very spacious and there was a huge terrace. breakfast is very good.

good parking garage, i could not use the ev charger as it did not function at the time

there is a 24 hr cafe across the road and a supermarket too and the hotel also has a bar you can get a coffee or drink at in the evening

room service is available

there is lidl, a bar and a fast food restaurant just opposite the hotel

is a mini bar in the room

in several places , receptionist carla helped us making a phone call and reserving for us breakfast was great and all servers very friendly , it was great

drinks served by pleasant bar staff

gym is very small and some of the equipment didn't work

no gym, bed was too hard, no iron board

great location, super service, friendly staff, great bar and restaurant

size room, cupboards and shelves, good air-con, wifi ok

st 3g) - this

stunning bar and reception

large bed, it was very clean, daily room service, fabulous breakfast, room was quiet, air

everything apart from the wifi, toilet and sound insulation.

full kitchen is definitely plus for traveling with kids

brought my kids with me and i was in awe

i was allowed 2 hours early check in

shame that the rooftop bar is not open outside of summer season!!!

rooms can be bigger and wifi can be better.

breakfast in a hotel i had in a long time

wifi was really really slow

- about 2 fitness machines, i wouldn't call a gym

the cleaning room service excellent

bel on the doors)

location, was clean, i liked spa and pool services, i loved all night room service

the front desk staff did little or nothing to expedite the solution

no american coffe and boiled egg for breakfast

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed somehow

charging 6 euros for ice and english was a little hard when calling room service

as i arrived early, i was delighted to have the possibility of an early check in and a late check out the day after

hotel with great facilities (the spa is very enjoyable) - very central location - delicious breakfast buffet - helpful and friendly (+)room was excellent breakfast was superb location is second to none overall comfort was excellent cleanliness was (+)everything, great hotel, location, staff and breakfast was very delicious (+)good staff, great breakfast, clean hotel, large lobby, great location (+)the breakfast and the location (+)location and good breakfast and restaurant on 12th floor excellent friendly staff (+)breakfast was great and diverse (-)vegetables....pls add to breakfast. (+) breakfast was a well laid out buffet, well maintained, and with something for everyone

the highlight has to be the rooftop gingko bar which closes at 2:30am and is so vibey and a beautiful panoramic view of madrid

my kids were disappointed

great service and great staff. juan at the bar was great.

did like everything there, from people who work at front , to people who work at desk and bar in short words i love

the bar closed too early ud83eudd23

air conditioning system was not easy to control. my kids felt cold during stay.

location is superb with the hotel being located in a great street for tapas and bars

the staff are all excellent and it is wonderful to have a great bar to have a night cap at before heading to bed

the tapas bar in front of the hotel.

great historic hotel in the best location. very friendly staff and nice bar downstairs.

plenty of sockets, very good wifi and a selection of lighting modes

could not get ice after 6pm and the bar was closed the whole time i was there

the breakfast had a wide variety of options and was served in a beautifully designed space

clean, confortable, excellent breakfast and wonderful staff

the bar was closed at 9pm???

bar advertised however only open 7

breakfast buffet was tasty and convenient

the wifi could have been better,it was really slow sometimes.

very good breakfast with lots of choices

paid extra expecting some form of spa access because we were extremely tired, and it didn t even need to be private

remember the name of the staff member who checked but he went above and beyond and gave us an early check in for my mom

wifi and 3g connection

there are a lot of bars in the same street with good nightlife

+ good air-conditioning + good wifi + welcome drink + friendly staff + tapas bar downstairs + convenient location, but not too

interesting decor and layout in the bar and restaurant

literally fifty bars and restaurants on your doorstep but room was quiet

the pool is nice and coffee bar was great

gym could be slightly bigger but from my stay it seems that there isn't a big demand for it so i

pool, steam room and gym were

charming bar on the 1 floor

the spa is a lovely place to relax after a day exploring the city

we did not have breakfast...too expensive. staff was extremely helpful.

excellent central location, yet relatively quiet, good family room with bunk beds for the kids

it was in the middle of major attractions, they welcomed my dog and my kids.

it was hard to clam down my kids about it :) - another first time seen hotel feature was 2 layers sheets on the bad

no of the kids wanted to sleep up there because it felt claustrophobic

beautiful roof top bar and the view!

great location and breakfast. the rooftop was great and fun for adults and kids.

location, staff, breakfast, rooftop, room, everything!

helpful and polite staff, spacious room, comfortable beds, beautiful bathroom, fast and reliable wifi, excellent location and many other things

only downsides we experienced during our stay were related to the gym and a few logistical details

a full spa would be nice

food at bar was not value for money.

pool area, great gym, very attentive and lovely staff - especially the door/ reception staff

we didn t have room service, despite being out all day for our stay and had to complain with a poor response

space for floor work)

the breakfast was wonderful! great selection of food and beverages.

the breakfast was really good and worth the extra 7 euros

really nice staff. allowed me a free early check in.

and the breakfast time was excellent and gave us plenty of time for a lay in

had the breakfast once which was great

'garret'room with fine breakfast lent to the location near the palace with the metro in between

furthermore they credited us back for the breakfast we didn t want

wifi seldom worked and would regularly drop. refrigerator did not work.

i loved the welcoming, friendly breakfast room

i don t know whether it came from management or the room service staff

immaculate room, private terrace and superb matcha latte from downstairs :) plus the late check out time

just a shame room service qr code did not work so no food was possible past breakfast

breakfast was great plenty for all diets

room service, very slow checkin

good location, clean rooms and very good breakfast.

the breakfast was great good value for the money

it s like a small plunge pool and the sun lounges and bar area wrapped around the rooftop

the pool and the rooftop is the real star

all good, great staff, nice rooms, pool, great bar and fabulous location

excellent service and quality room service, cleaning staff

wifi was not always stable

had a 2 bedroom apartment including a washing machine for laundry

very good hotel for very reasonable price. good breakfast. kitchen in the room.

comfortable beds, black out curtains, quiet room, great kitchen facilities, powerful shower, good air conditioning

everything! very helpful staff well located the kitchenette

mini kitchen was very handy

the room is confortable, with a small kitchen, very clean

hot tub spa was very nice after a long day of walking

the staff in the bar were also really friendly and helpful

with room service is not good for my taste and too expensive

the food can be improved, especially at the bar and restaurant

you have to order room service or go to restaurant during its open hours and pay for tea or coffee

spa shut on mondays

hotel with amazing rooftop bar and pool

the rooftop terrace and pool were a fantastic place to relax after a day of sightseeing, offering great views over madrid

we need more time to the pool for children 10-12 it is not inaef

spacious and beautiful room

room condition and space, great breakfast, excellent customer service from the hotel staff

room service was not good

everything, the hotel is one of the best, the position is perfect, the breakfast was very good

the buffet breakfast offered at check-in was great value, offering quite a few options

room service and reception staff

great location and small gym

nice lobby, gym was basic but decent

the gym facility was good, gym equipment were updated

gym facilities were terrible

there is a gym from the neighboring hotel which is a room with 2 machines

but also , it was bright, clean , nice coffee/ tapas bar and great breakfasts & the staff were all so pleasant

the staff , location,cleaness and the breakfast.

very good service as the hotel doesn't have room service nor restaurant in the hotel so you can eat inn

no room service no baths pretty basic

from the friendlyness of all staff, front of house, bar staff, cleaners

excellent customer service. fab room service

great rooftop with a bar, an atmospheric bar in the hotel, and an excellent breakfast

locations just few steps we enjoyed our stay for 2 nights and the welcoming front office offered early check in as this was available

the room service

room service were excellent and the whole place is very clean:)

the breakfast was good. i wish there were more protein options.

the breakfast was very good

it was clean and the breakfast was fine

parking and ev charge. fair price for the parking (5 eur per night)

the offer of the bar and room service offer food is very low and limited.

missing the the room service option.

the pool is clean and refreshing

we would have liked coffee and tea making facilities in the room as room service was quite pricey

swiming pool amazing to have a break from the insane heat, watch out

ggy,almost wet,!)shower pressure?

they can be more better in room service

i couldn't connect to my corporate network to download emails using the wifi

wifi not great

the location was great and the room was a decent size, the breakfast was nice.

room service is the worst

there is also a kitchen inside room if you want to

there is also a kitchen which we didn't notice when we booked a room so it was a pleasant surprise ( some

layout of the room was perfect for our family of 4 (2 kids ages 10, 12)

there is also a lack of oil and salt in the kitchen

the room had a kitchenette

at night is very dark they should add a sign with lights or something and the lobby, elevator and gym are old, the rooms are nicer and don’t match the

was great, the room was bright and beautiful, the bed comfortable and there is a 24-hour small gym

the gym is a bit old

did not eat at the hotel as breakfast was very expensive for what it is, and sadly the spa had not been built yet which was my only real let down

the gym is open from 7am till 9 am only and they say it is because of covid

ually you get conned into paying)

we also found a nearby laundromat 4 minutes away and it was easy to do our laundry mid-trip

very nice people in room service

location was excellent. the staff are all very helpful and friendly. wifi service was good.

there was a complimentary mini bar in the room

no room service after 11pm, and no bar in the room

wifi had a problem and then it was slow

thought it was misleading to say that the hotel provided room service

room service was excellent

good wifi reception

the staff provided us with an early check in at no extra charge and a later check out which cost €10 per hour, very reasonable

friendly stuff, provided late check out

the breakfast was exceptionally healthy and tasty

very central. smiling and kind staff. they accepted our 1 hour late check out request.

the breakfast is delicious and rich

internet wifi stopped from time to time

noise from neighbours, wifi on off in our room

great location loved the pool

room service also has a limited value

the gym could be improved.

unfortunately the bar is only opened on weekends

the bar is very classy

restaurant is closing too early

the wifi is a bit slow.

no complimentary bottled water, tea or coffee in the bedroom; wifi intermittent

we were a family of 4, two adults and 2 kids and the room had 2 bunk beds which was ideal for the kids, in addition to a good sized bed

are travelled together with two kids an stayed comfortably in one family room

location, room comfort, room service.

our kids were on floor 2 and they didn’t have the same problem at all, so keep that in mind when

are travelled together with two kids an stayed comfortably in one family room

wish there was a way to get laundry done there

fabric dust from laundry worsen my allergy

laundry fees are decent