there was no breakfast serve.

comfortable bed well equipped kitchen

was good, washing machine and complete kitchen

30 staff friendly pool closed spa good but difficult to book

the spa was not open when we stayed as we were out of season

food and bar available on site and a good choice for breakfast which was served until 11am

breakfast was pityful

sits at the end of quite a lively area with plenty of bars

the breakfast is served at your table and it is delicious and beautifully presented

has a lovely spot with a nice chimney

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

spa for 2 persons only with reasonable price, perfect for a couple as you have the spa for yourself

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

ditional cost) and the spa/pool area

we wanted to try the spa and it wasn't working

at the end of the stay we were charged eu 50 for spa services

spa is just ok, didn't want to repeat, as a suggestion, request a room with a view, otherwise its

amazing swimming pool, wonderful views from dinner terrace

we had to leave before breakfast was served, but they prepared us a breakfast with what they

breakfast was also good

a very nice room - very clean and great bathroom. the breakfast was a bit basic.

room and the breakfast.

despite being little unhappy with the noise from the bar

place with a magnificent view, excellent staff and amazing breakfast

the restaurant is also very nice quality and a great breakfast included

stay and great breakfast

nice view but the breakfast was nothing special, no vegetables again.

excellent spanish breakfast

the cafeteria saved the day with drinks and bar food

early bar closing

restaurant was closed only the bar was open.

cheaper to buy breakfast in bar rather than restaurant (toast only)

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

nice breakfast, nice room with great view of the mountains.

breakfast is simple and delicious

breakfast started a little late (9.30) for the early risers, but worth the wait

needed to leave early the next day, but breakfast was not until 9:30 am

no breakfast served until 9:30, far too late for hikers.

breakfast was lovely too

the breakfast was delicious and we were able to leave our bags during the day while we hiked, which was

the breakfast was also great, we especially enjoyed the (homemade

the staff was friendly and warm, the facilities were super clean and the breakfast was awesome

breakfast is lacking (i

ranging for me to go to the local gym)

location, staff and gym facilities were exceptional

comfy, friendly staff easy good wifi so work was smooth

good wifi connection as well

the wifi was terrible and extremely poor

very friendly manager and breakfast room staff

the breakfast was outstanding, which is unusual in my experience

breakfast was sumptuous

breakfast was amazing

breakfast was delicious and filling

had lots of parking and in excellent location for mountains and nearby town

clean free parking available nice views

car parking at rear plentiful but should have been secure

no wifi in rooms, only communal area.

they also have a big garden and plenty of space for parking

the pool was lovely and spacious around for relaxing

only disappointment was that the pool wasn’t quite open yet because it was early may

beautiful views, a lovely terrace and an amazing swimming pool.

peaceful, nice pool, close to mountains and town. good parking - free!

spacious rooms, friendly staff, nice pool, location close to hiking trails

the restaurant and bar were not open so no food there

but outside it, the local authorities should provide light to the outside of the hospederia, the parking lot and the gardens

though they have free wifi which is not that strong

staff were astounding and nothing but helpful if travelling by moto they also have secure parking not a bad word to say

the wifi was mostly non existent

hotel restaurant could be open every day and swimming pool could work longer than till 7p.m.

lovely grounds and swimming pool

eat go, there’s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat and let them just pay there

outdoor swimming pool is clean and big enough to swim in it

fantastic swimming pool

the cleaning girl was very apologetic but when i explained what had happened to the staff at the bar they said i should have asked for a mop and bucket

noted by other people, the room was passable but the downstairs bar is appalling

the location was good and easy to find bar/cafeteria downstairs allowed early check in

the bar downstairs is good

second time i have stayed here both times mini bar not working

the overall experience (i was traveling with 3 kids) was great

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

coffee from the bar was delicious

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made sure our coffees were not charged as we had already paid the parking we did not used

it wasn't summer and the pool wasn't open.

pool very refreshing

i missed breakfast because i stayed in bed.

the room was a good size and the wifi worked well

wifi good for me the price was little high for a week night but i would highly recommend and

breakfast could have had more selection and the bar could have been open in the evening

a bar cafe next door with tables on the pavement

breakfast was in a bar next door with bad service and a minimal breakfast

the bed was very comfortable, and the spa tub was great

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

golf course 10 minutes drive

we could barely not sleep at night as a bar across the street was extremely noisy

good bar and restaurant onsite.

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

service was very slow, order at the bar if you are in a hurry

the room was spacious with lovely interesting view all topped off by a wonderful jacuzzi spa bath

we ended up taking the suite (at special price too) with a huge bath/spa in the middle of the room

dinner good value and breakfast better than expected

nice location - extremely good breakfast- staff very nice and cordial

however a snack or a simple room service could be an easier option

ey appeared to be permanently closed)

you could only order room service at 8pm mon

free parking, great breakfast, friendly staff, nice room

staff was super friendly, and the breakfast was awesome!

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

friendly staff, and accommodating my need for late check

breakfast

pool, short walk to the bus stop

adjoining rooms for the kids as well

property claims to have a sauna and gym

no complains. perhaps the gym could be somewhat better equipped.

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

gym was nice and clean

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

gym was closed for repair

friendly, professional, clean, comfortable. it was nice that there was a gym

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

good wifi and ok breakfast

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

wifi was not good. didn t work most of the time.

it was so clean and comfortable with an excellent shower. breakfast was perfect.

the courtesy of management due to a late check out i didn't fully comply

the hotel was packed with people. i always found a table at breakfast but just.

breakfast was perfect location was remote but close enough in taxi

they didnt have eggs available for breakfast

nt use any of the spa facilities so cannot rate them

that the spa wasn't open during the week days only on weekends

easy to find,safe free carparking, room service dinner fine and good breakfast, had a suite at discounted price, good wifi ,comfy

a lot of services, 24 hour reception, mini bar, pool, sauna

hotel bar closed before midnight

he also delivered new batteries (for kids to play the wii games) upon request

spacious. well stocked kitchen. lots of food provided. clean.

young kids, the stairs were a bit tricky and there was no baby gate but that was no fault of the host

house was very attractive and more than roomy enough for our family of four + fully equipped with kitchen, washing machine and anything

everything was perfect. quiet calm. peaceful. breakfast is excellent, cleanliness is super.

had the only suite which was lovely with a four poster bed and a spa bath

big room with comfy beds and spacious bathroom, lounge bar in the lobby with free welcome drink and very nice staff

great location, helpful staff, great breakfast, nice bar and cosy.

bar and breakfast was excellent and staff very pleasant

large space and private lift entry

issues was that we were staying on last floor and next to the room there was a roof bar/club which was playing loud music and we could hear the people closing the bar at 5-6 in the

the roof terrace bar was also a real bonus we watched the sun go down on the aqueduct whilst sipping cold beers-

they also offered a late check out so we didn’t have to carry our bags with us all day

everything was great and the rooftop bar was incredible ud83eudd29

male staff at reception & bar were unfriendly and not welcoming at all; they hardly spoke to

shelves to put underwear etc in 3) pillows just cheap flat foam very uncomfortable 4) very weak wifi my husbands ipad would not work properly 5) preset air conditioner can only have 24c or off 6)

very basic with no tea/coffee in room or room service. no porter services

good shower and wifi

an excellent central location, attached garage

wifi didn't work most of the time

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

a mini bar in the room is advertised but there was nothing in it

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

the bar area was very comfortable

i asked for a late check out which wasn't possible but i was offered great, sensible and useful alternatives

one of our party was unwell and the hotel accommodated an early check in

laundry facilities were a bonus

no price list for laundry.

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

wifi had some downtime

aircon wifi parking lovely leafy location clean towels and

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

high-speed wifi. close to city center.

good wifi

clean and comfortable, close to the main points in the city, wifi is good, staff are very nice

wifi sometimes weak or intermittent. overall great and will return

cleanliness, wifi availability

comfy bed and good wifi, bathroom maybe a bit outdated

the bar and restaurant was superb value for money and of the highest quality

very pleasant family run hotel with a friendly bar and excellent restaurant, this was my second stay and i will go again

great tapas bar downstairs,fantastic location, good value

the bar is very popular with locals and has a great local vibe

enjoyed some beer and tapas in the bar where the bar person really looked after us

spa s warm pool could have been warmer

wifi is slower than dial up in the 20th century

the staff are extremely kind, the spa was in a cave, clean, and relaxing

there was only a bar of soap and some generic shower gel so make sure you bring your own shampoo, conditioner, body

location, although our room was at the back above the hotel bar and it was quite noisy in the evening as we kept the window open

most comfortable hotel we stayed in during our time in spain- hotel infanta isabella is right in the centre of segovia and we were fortunate to have a

pull out sofa for kids needs replacing.

the early check in option went well.

no bar available in the hotel.

great hotel for families with two kids

though we only made use of the water)

lobby bar was very uninviting since it was so quiet, no piano or any type of soft music

gym and spa are in basement and dark and dank

the spa was very relaxing and refreshing

room service is available

parking is free and easy

be a little bit tricky as it's on an unclassified road (mind the potholes) we had an excellent breakfast and came home to a good dinner after a busy sightseeing (+) the evening meal was excellent and so was the complimentary breakfast (+) excellent breakfast and very attentive staff (+) but this location was very beautiful with a nice walking path and a good breakfast (+) the dinner and breakfast were simple but beautifully prepared (+)lovely setting, excellent and friendly staff, really good food and complimentary continental breakfast (+)friendly and helpful host, hotel was spotless, beautiful location, nice breakfast (+) very good continental style breakfast (+) the dinner & breakfast was delicious (-) because of the location - it is far away from center, no coffee shops or restorans, the breakfast should be more than

of castle from room, garage for car, walk to all attractions, very friendly staff, great little bar and terrace

was extremely helpful in trying to get us on the parking app and recommended a fabulous tapas bar san miguel which was fantastic

great terrace to sit with a glass of wine from their bar and watch the sunset

hotel has an ev charging point and is in the centre of the old town.

terrace bar was not open while we were there.

however on sunday the bar and restaurant are closed in the evening

no working wifi in the room

great stop over with great staff, rooms and parking off road

free , secure parking

location, on the main thoroughfare for the segovia sights and parking

swimming pools closed to guests, poor condition gym closed to guests, refusal to open dining room before 8

access to the indoor pool is not senior friendly the

pool area good with a big pool

great view, great pool, great staff. but there’s no gym…

style of building, and rooms, location, lack of pool and gym, too much like a conference centre

they allowed early check in as the hotel is huge and has many

size of our triple room was more than adequate and we had a nice view looking over the swimming pool

pool area in gardens with bar

disappointed that the pool didn’t open until 12 noon

nice garden bar near the pool for an evening drink

the bar staff were excellent, especially dorothy. the parking wasw great.

had a car rental so the free parking and location a few kilometres outside the downtown area was perfect

the bar attached to the hotel had a lovely authentic atmosphere, the wine was reasonable and the tapas

well located, ample parking, good bar and restaurant facilities

bar downstairs was very noisy at night, and the price of the room was quite steep for what it was

the cafe/snack bar had plenty of food and drink and well priced

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

minibar fridge empty, apart from a couple of small bottles of water

of coffee/tea making facilities in room coupled with low availability through restaurant or room service

nice external swimming pool. good parking access.

large, closed and secured parking in front of hotel

bar closed 3

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and bathroom

big rooms. laundry service was excellent.

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

this time i used the laundry facilities, which are very convenient

better equipped kitchen. a kettle and pans would have been great

the kitchen had nice appliances

no food service ud83dude03 but we had a kitchen so it was wonderful!

kitchens although well equipped, could use more kitchen utilities

very nice and varied breakfast

i arrived they found a room available for early check in

more room to accommodate all for breakfast, but staff coped well

no facilities ... no gym ...restaurant has limited menu

everything was fine, breakfast doesn’t have huge variations but few and very good products .

i enjoyed the mini bar in the room

bad wifi conection in to the room

also the wifi doesn t work so good

food from the room service was terrible and the bathroom was broken

enjoyed the coffee bar and the breakfast was good value for money

pool wasn't open yet, even they made advertisement for it on internet

spa is not included in the price and children are not allowed to enjoy it

the mini bar had only water.

great size rooms. lovely pool and gym. super friendly and helpful staff.

good breakfast

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

e sole reason i was staying far from downtown), and that the gym

all the staff especially at the bar

great facilities, good bed, great sauna and gym

a gym would be nice

complicated wifi access

gym and spa was not working which made us upset.

gym and pool was very good

room service menu

spa center is not well considered- there is no lockers where to leave your personal things, you

her name is liza and she works as the pool guard

too really good pool lifeguard lady was brilliant as was hamza on reception and manuel in the bar nothing was too much trouble highly

stay here, the staff were kind and the facilities were great, a member of staff from the bar gave us a free drink as we were there very often, could not fault anything

the hotel lobby and bar very nice and modern, the restaurant very good space and the food delicious

the mini bar is usually not supplemented

bottled water at bar does not have reusable tops and needs a bottle opener - very inconvenient.

excellent rooms and amazing views. spa was wonderful and gym was well equipped.

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need to walk a short distance to grab a taxi or a bus

is nice and you can eat and chopping not far. i like gym too.

gym small and warm. quite dark.

no gym

i had hoped the swimming pool might still have been in season

the pool was uber construction

for a coffee and was told the bar was closed at 5 o'clock i had to go down to the cafe down the road

gym is very lightly equipped, and honestly, i feel like calling it a gym at all is very generous

room service food was poor value for money and there was no price guide for the mini bar in our

rooms, breakfast, pool

machines in the gym didn't work well and location is not near a lot of restaurants or stores

gym is really poor for those who work out everyday like me

in the room to get some privacy but still be close to the kids, even included a small

it was not finish and something were not usable

the room service was also really yummy and quick

lobby bar closes too early for a hotel

free parking on the street - close to metro station - 24h gym - clean, confortable room - super welcoming

on the top deck with swimming pool

covid has impacted services (gym sanua)

i would love to have a coffee machine at the property and the gym open earlier than 9am.

gym needs to be reserved in advance in order to use

it was a little difficult to access the gym.

late check out

the pool area didn't seem very welcoming to kids, it is only small and not very wide so didn't feel comfortable my son jumping around in the

great parking, great staff, clean, comfortable beds, pool is great and very well decorated

the room was huge and spacious, with a beautiful view of the pool and with the famous bluetooth speakers in the bathroom i was able to enjoy a few tunes

cool rooftop bar too

the room was spectacular, the pool and lounge area was perfection, the gym facilities and the overall hotel experience

the hotel provide late check out for a nominal fee

early check in was a plus

everything went well staff was helpfull for my kids

city for my early morning arrival from usa to madrid before connecting to another city in the late afternoon

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me no kids is half price so she changed the bill

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

breakfast friendly staff, helpful with kids good wifi connection close to metro station

very friendly helpful staff, great price, good wifi.

room was clean and tidy every day, and the wifi was fast

there was a gym

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

staff were helpful with early check in and taxi ordering

several different types of business close - restaurants, laundry

i like that they let me had an early check in to the room

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

great pool and wonderful and very helpful staff

awesome gym

nice gym

24 hours room service food was horrible and very limited options and no vegetarian option only una sopa or

room and bathroom, very supportive and courteous staff, very clean, very good food, very good wifi throughout the hotel, fast lifts

the breakfast very good too

breakfast was excellent, with many options

not able to try pool too cold

maybe breakfast can be improved but overall ok

clean room and great ameneties. good breakfast and nice staff.

friendly staff and good room service

wifi very

poor breakfast

variety of choices for breakfast was excellent

enjoyed its amenities and the breakfast was of the gods