no tv in the room. not so much dishes in the kitchen.

this time i used the laundry facilities, which are very convenient

the rooms are well maintained, and the on-site facilities are great, including padel courts, a gym, a swimming pool, and other games

is really good, cozy, has own private territory with nice facilities like gym, library, pool,

gym and pool facilities are good

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

the cafe/snack bar had plenty of food and drink and well priced

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could maintain my workout routine

very close to shopping malls and good fitness club

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and bathroom

wifi had some downtime

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

high-speed wifi. close to city center.

aircon wifi parking lovely leafy location clean towels and

swimming pool is refreshing

wifi was ok. quiet mostly

very nice and helpful staff, beautiful swimming pool and park-like surrounding area.

room service system is inconsistent

no room service

staff is very supportive, and the rooms were super clean and every day we had room service

breakfast did not open until 8 and the bar was also not open, so it would be nice to have an option to get coffee somewhere

coffee / drinks bar appeared to be permanently closed

mini bar with fruit juices, water and can drinks, replenished every day

very clean, great breakfast

fantastic breakfast

a mini bar in the room is advertised but there was nothing in it

the bar area was very comfortable

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

not possible to get a coffee until 11 when the bar opens

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

wifi

free fast wifi

has parking inside the building

spacious. nice bathroom. parking available. good value for a night stay while traveling.

free parking under the hotel with easy access to the motorway network around madrid

options for late check out

the rooftop is great too, with a pool and bar to chill

fitness poor in equipment and electricas car changing device work with an app only possible yo

the rooftop is great too, with a pool and bar to chill

only room service

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

they upgraded our room and let us have a late check out without extra charge

the bar staff is awesome

the gym room is very simple and small

location, fantastic staff, good breakfast, clean and comfortable

nothing - although maybe they could start breakfast a little earlier at 7am rather than 7.30am!

gym could use a bit of a pick me up, but for a hotel gym it had the basics

i ordered room service as well and the food was again great, but delivery was slow and the staff was

gym and pool

the extra bed for kids is a bit hard to sleep on, other than that all is great

the room was very comfortable and clean, good room service, im very happy

pool and gym closed

there was a gym

service staff spa food location

very comfy bed, lovely bathroom and exceptional breakfast!!

was extremely unclear that use of the pool and gym would incur an addition charge, i have never heard of a hotel not including the cost

great facilities although the pool needs to be booked in advance

if there was an offer of disposable underwear for spa this hotel was 10/10

the internet connection was really fast, the wifi reception in the room was terrible

wifi was cut off for a whole day and a half, staff didn't really offer any solution to someone who

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

wifi kept disconnecting sometimes and took a few tries to reconnect, but other than that the wifi

location was great, the hotel was very clean and the small kitchen the room had can be very useful

the cosy room and bar the location

to find somewhere to sit near the pool was sometimes difficult, but we always figured it out in the end

laundry does not work all the time. my isle door does not work properly.

kids loved the pool

breakfast was fantastic, great choice of everything

the bar area was also comfortable and all the staff were friendly and helpful

+location +tidiness of the rooms +room service

everything apart from the wifi, toilet and sound insulation.

despite the cold temperatures no amenities in the bathroom no coffee machine in the room and no room service neither for just a coffee no working mini bar in the room and no water in the mini bar

did not have room service

ception, room service and breakfast) was kind and helpful throughout our entire stay

beautiful lobby and great wifi

the hotel staff

the wifi connection had some problems

view, ease of check in, early check in permitted, breakfast, staff friendliness

room was tiny and dark, staff was rude and my belongings were left in random places after room service

the room service food was really overpriced and not that good.

no bar or room service

room service did not meet my expectations. looked better in pictures but it's less than average

room service

the kids loved the pool

open window; comfortable bed; good wifi; salmon served for breakfast; bbc one and bbc two satellite programms on tv; walk in

it is expensive and there is no way for a family of four to use--we had three because one of the kids was on a program so we cannot return as a family

the spa didn t open until 10am so missed the early swim before the day.

we enjoyed our room service immensely and breakfast the next day was the best, so much choice

helpful and polite staff, spacious room, comfortable beds, beautiful bathroom, fast and reliable wifi, excellent location and many other things

enjoyed my stay along, friendly staff, great breakfast and gorgeous rooftop bar with spectacular views

early check in was a nice touch and the location is great

big hotel so it was very crowded at breakfast; the kids bed was very squiky; should have one more

location, staff, breakfast, rooftop, room, everything!

i was allowed 2 hours early check in

full kitchen is definitely plus for traveling with kids

brought my kids with me and i was in awe

rooms are spacious and the design is clean and modern, roof top swimming pool and restaurant

all the things you could order and the gym is perfect for training a lot of time especially for kids and has a lot of things and the breakfeast too

and the balcony was a plus - the location - the high attention the staff gives to their guests - laundry service were very professional and neat - breakfast was

bed is not only big, it's enormous :-) sofa bed for kids is also great

gym to small

the pool is a little small for the amount of guest they can host

we liked the breakfast and also want to give an extra plus to the gym that was well equiped and maintained for a hotel gym

very spacious,the pool,the gym.

room service finish ar 23h00. not convenient when arriving late from a trip.

great staff, comfortable rooms, super location, good breakfast

and room service should be available 7 days a week

wifi was kind of slow. several times i did not have any connection .

good wifi

very small rooms, laundry and iron services

also gave us a late check out

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

employees friendly and efficient. very clean. the salchichon at breakfast was delicious!

location right next to subway station beautiful hotel with a bar on-site room was comfortable helpful

lack of gym, spa etc

it doesn t a gym, pool nor a bar.

than this, the room was rather small, but the bathroom really ok, great breakfast, excellent free wifi

laundry service was expensive, and it took 24hrs to get our laundry back, it was nicely folded and

bar advertised however only open 7

clean, confortable, excellent breakfast and wonderful staff

the wifi service, the bathrooms, the cleaning service and that they don't allow smoking unless you pay

all good, great staff, nice rooms, pool, great bar and fabulous location

the pool is small, but with a stunning view

the rooftop/pool area is not fit for kids

hotel was beyond wonderful, and i barely wanted to leave my room as i loved the interior so much :) the upstairs bar with great views

room service was easily accessible, timely

excellent atmosphere - classy and comfortable - excellent room service

so great, not just with their recommendations but helping us with a late checkout and with our kids who were meeting us there

the fitness room is a real gym

two) it was disturbing to see on sunday evening a single worker taking care of the bar of the hotel

good gym and breakfast

had a 2 bedroom apartment including a washing machine for laundry

comfortable beds, black out curtains, quiet room, great kitchen facilities, powerful shower, good air conditioning

as a suggestion, the kitchen should include basic items such as salt, olive oil, pepper, and vinegar

everything! very helpful staff well located the kitchenette

we had little kitchen in toom too which was convinient when travel with kids

the room is confortable, with a small kitchen, very clean

no room service

everything, the hotel is one of the best, the position is perfect, the breakfast was very good

no room service ie tea coffee facilities

location, breakfast,comfort

room service was not good

cool, the staff very polite and helpful, adrian was really welcoming and helped me to do an early check in

they offered us early check in and to keep bags 12 hours after checkout

wifi, tv channels, lift good: cleanliness, bathroom, narrow corridors leading to room, fitness gym

there is a gym from the neighboring hotel which is a room with 2 machines

i was unable to access the gym, which was disappointing

nice lobby, gym was basic but decent

the gym facility was good, gym equipment were updated

pool is small, ok for us visiting in september but i imagine in middle of summer it is very busy

the room service food ,the location

pool because water was cold

location in center of gran via everything nearby , breakfast , comfort , gym

liked the location, the staff the restaurants' the room, the room service, the facilities like spa and pool, everything was perfect the most delicious big variety breakfast, excellent lunch and

the spa bathtub and terrace were terrific

with room service is not good for my taste and too expensive

location. breakfast. bar and restaurant in premises.

noise from the other rooms, especially in the morning when the staff are cleaning and providing room service from 7am until 10am

pabalo i believe his name was spoke so rudely to me on the phone saying i had to call the room service and wouldn't offer to help do this

room service, very slow checkin

the breakfast excellent

the breakfast was great good value for the money

i also liked free wifi

location, modern and clean furniture and bathroom. wifi was superb

no mini bar in the room due to covid restrictions but you can get drinks at reception :)

nothing every thing was perfect except the gym should be in the right place

possibly best hotel breakfast we've ever had, good variety of options for room service, super helpful staff and an amazing roof terrace

locations just few steps we enjoyed our stay for 2 nights and the welcoming front office offered early check in as this was available

breakfast was really good. rooms were very clean. roof top bar was fab.

excellent cleaning, free wifi, a small but well-functioning air conditioner, friendly staff, elevator, great value for money

the hostel looks pretty good, rooms are very well furnished and equiped and the room service

air con; wifi didn't work for me, but did work for my boyfriend; super cute presentation of towels on bed;

wifi and tv, sometimes deconected

when we checked in, our room had clean linen and towels; there was 4 shared bathrooms,; there was wifi; and the accommodation was situated about 50meters from a metro and bus stop

kids loved the muffins for

the hotel bar was closed when i was going to have the last drink there

com photos made it appear that the hotel had spa/jacuzzi facilities

good breakfast, comfortable beds and easy to use shower

staff very friendly, location , room service

the bar and breakfast areas were divine, and the rooftop bar and pool were a lovely bonus

staff very friendly and helpful, bar and restaurant food excellent

i particularly liked the jacuzzi at the rooftop pool

much everything all the staff are warm and friendly, room beautifully appointed, breakfast lovely, dos cielos restaurant amazing, great location in west madrid close to the palace

family friendly, was definitely a plus, as we were travelling with 3 kids

€6 for an hour late check out, candles, robes, rose petals and bottle of bubbly which was the nicest surprise for

i like that they let me had an early check in to the room

several different types of business close - restaurants, laundry

staff were helpful with early check in and taxi ordering

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

breakfast was so good. location perfect. staff very friendly

to improve breakfast by adding some american food like bacon and eggs

the hotel was a few minutes away from the centre. clean room and decent breakfast.

the hotel accommodated us for early check in.

perfect location. helpful staff good breakfast spacious balcony

really nice staff. allowed me a free early check in.

and the breakfast time was excellent and gave us plenty of time for a lay in

the breakfast was really good and worth the extra 7 euros

the breakfast was generous, delicious and

too many pillows anf poor tortilla in the breakfastud83eudd23

very basic, scruffy furniture, no coffee and tea making facilities in room and room service brought luke warm drinks

my phone couldn't reliably keep wifi signal in certain parts of the room, including when sitting up in bed

i don t know whether it came from management or the room service staff

of the staff, especially yanira de front desk girl, who went out of her way to arrange for room service when i told her i was hungry and tired and arranged for the transport to the location

location, room and bathroom lovely, great wifi

location, rooftop pool, comfy rooms, great breakfast.

the wifi internet coverage was not good. it kept dropping out in our room.

left a note to a room service that need another duvet and in the evening had extra duvet

swimming pool on the roof was super

internet was unstable. breakfast could have been better.

very good breakfast

very good location and clean rooms and stuff were friendly . breakfast was excellent

wifi was good

good wifi

loved the breakfast, the shower, the comfort of the bed, the little balcony we had connected to the room,

others maybe slightly earlier pool opening but understand closing at 7 as the pool becomes the roof top bar

rooftop with pool diego in the bar really nice

location gorgeous interior spacious rooms amazing pool & rooftop bar friendly staff & great cleaning

not open late enough and no room service

excellent location lovely pool friendly staff early check in facilitated

to the metro and most of the tourist attractions are within walking distance; 8-min walk has a casino

gave us a late check out which really helped as we had a late flight

breakfast is poor.

staff, cleanliness and amazing breakfast

staff was extra nice and they offered me a late check out (14h) with no extra cost

the roof-top bar is a real asset - to have a drink and eat something, or just sunbath and refresh in the pool

gym and pool

kitchen space and dining space

the kitchen sink didn't have a plug, this was of little concern for us as we were only there two nights

wonderful and comfortable room with ac, interiors, fully equipped kitchen. good location

maybe it could have another in the kitchen or in bedrooms

it consisted of a dining area table to sit 4/5, a kitchen supplied with large fridge/freezer, dishwasher, hob, microwave, kettle and associated

there was no towel bar to dry wet towel - no hangers for pants (they would fall off the type of hangers provided) - no

it has a charming reception and bar area

bar was only open in the morning which was disappointing

the staff were excellent and the bar area nice with complimentary water and fruit.

i were to be picky, the bar had a good selection of spirits but little else

after room service, my bed was in pristine condition, pure perfection

great location, clean and good breakfast. late check out is great

good wifi reception

room service was excellent

luxury decoration helpful staff fast room service i really want to thanks reception staff for there helpful and kindness they treat us

there was a complimentary mini bar in the room

- internet wifi does not work with laptops

very nice people in room service

great location. lovely room. good breakfast. early check in was welcome.

bed was too hard room service food not great

the room is good size for one person, with kitchen facilities, mini fridge, mini bar and a safety box

no bar in the lobby

& metro) just few steps - clean - wi fi is excellent - staff are very helpful - there is mini bar and kettle in room ( refilling tea & coffee

road to the hotel seems to be bit dark and foul smelly especially when we were walking with small kids though it has nothing to do with the hotel and no bad experiences for us either, just slightly

the location is fantastic and the staff is great. recommended for families with kids

immaculate room, private terrace and superb matcha latte from downstairs :) plus the late check out time

walking distance to gran via shopping strip. close to laundry mat & a cool vibe.

i liked the position and the late check out time

the gym had dumbell weights, cardio equipment, and a resistance exercise machine, so while it's tiny,

the gym is very decent and played great tracks

staff was super friendly and helpful. they accommodated the needs of my kids.

evening service at pool bar slow as must wait for table service

late check out was also really helpful as we had an evening flight

breakfast was delicious and the room was clean, comfortable and very modern

we were able to check in a little early and the late check out of 12 was so helpful

bit of late summer sun, we had stayed here before and chose it again because of the great rooftop pool and sun bathing area

there was a little gym in the hotel which was nice, small, simple but have basic things and some free weights, def a

also, the gym is quite equipped with a locker room and showers

they have a gym - i didn't realize this. lots of free weights.

the gym is open from 7am till 9 am only and they say it is because of covid

nothing other than shame the spa hasn’t been finished yet

breakfast was great but selection was the same every morning

had a room with bunk beds for the kids

they were very kind to allow us an early check in and as we had an early departure they also kindly allowed us to enjoy the buffet

charged reasonable price for late check out

we did not have breakfast...too expensive. staff was extremely helpful.

room service has limited operation hours hot water in the morning took a while to work properly

the room service was efficient and the food delicious

accessing the wifi

fast wifi

wifi connection is bad

there is also a lack of oil and salt in the kitchen

there is also a kitchen which we didn't notice when we booked a room so it was a pleasant surprise ( some

layout of the room was perfect for our family of 4 (2 kids ages 10, 12)

plenty of room for all of us-including the extra half bath, and the kitchen, really made our stay in madrid perfect

everything is in place, a fully equipped kitchen

room service had good food and the reception was helpful and friendly

ybe due to covid) and no room service available in the evening

the staff were wonderful, breakfast delicious and the hotel was beautiful

the breakfast is varied and tasty, with fresh options

the gym would be better opening earlier in the day

wonderful breakfast

- a spectacular breakfast with well stocked buffet and cooked options available

the breakfast exceeds my expectation

the laundry service is a bit pricey, but very prompt (a few hours) and of high quality. (-)laundry prices were expensive (-) laundry was a bit pricy but they were so far i didn't mind (-)location of our room on this occasion was on the first floor, directly opposite the hotel laundry room and directly above a third party ground floor tapas bar (+) we did not take advantage of the breakfast, but laundry service was extremely efficient (-) they put us in the room in front of the laundry, that works from the morning till almost midnight

was no room service, we was a big group the the facilities are not equipped to handle a big group, it not

the apartment”s interior design was very tastefully done, kitchen was very well equipped

location, kitchen, cleanliness, laundry

kitchen area very small , but did what we needed

reasonably sized apartment, with a small kitchen in a quiet street

kitchen well-equipped