pool, short walk to the bus stop

pool was closed, but we didn’t ask if it can be opened ether so it doesn’t really count

the pool was lovely and spacious around for relaxing

lovely pool and garden area

only disappointment was that the pool wasn’t quite open yet because it was early may

spacious rooms, friendly staff, nice pool, location close to hiking trails

friendly hosts and secure parking

the pool is great and the staff are very friendly

sunset and relaxing time by the pool

the rooms were comfortable, clean and well equipped and the wifi worked perfectly

car parking

new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

wifi is working very well and we were able to use our computers efficiently for online meetings

breakfast was also good

a very nice room - very clean and great bathroom. the breakfast was a bit basic.

we had to leave before breakfast was served, but they prepared us a breakfast with what they

before i had breakfast with my group, i woke up earlier and they didn’t accept that i could have a cup of

because my kids loved the place

mini bar was not mentioned in room facilities but we as a family we need it so i recommend it

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

didn’t eat here but meet friends later at the bar for a drink and that was very good (nice white wine) access to wi-fi really easy and

service, cleanliness, bar and restaurant

breakfast...bed comfortable..... staff friendly!

very friendly staff. great breakfast and very clean room

room was spacious and perfect, and as requested bed was really comfortable breakfast was awesome with lots of options and respecting covid-19 prevention

air conditioner was really loud at night wifi was very slow, would not have minded, but i needed to use it for

great speed and stable wifi

all room in the

the gym looks like it isn t well maintained; some of the equipment is too old and malfunctions

facilities are basic - small gym, no pool, tv channels basic and no english channels

the gym is very much non existent

room service etc

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

room service food not so great. cooked breakfast could be better as well.

couldn t fault the place - friendly staff, clean and comfortable, and ample underground parking (for free) (+)amazing , rooms , the stuff , quite and peaceful and free parking (+) - the parking lot is huge (+) free parking a bonus (+) everyone was exceptionally friendly, and the parking was simply fantastic right in the middle of the city center (+)easy access, free parking and friendly staff (+) nice and welcoming staff breakfast was rather good, with eggs, fruits, coffee and so on free parking excellent view (+) we left our car in their private parking, which is securely closed at night, and relied on public transportation (+)the room is wonderful, big and comfortable! and there is big parking underground!

a lady named victoria who delivered our room service was fabulous, very polite and friendly

very handy with bar and restaurant next door and fab as it was pet friendly

for northern spain ferryports excellent bar and restaurant typical spanish but great value cctv cameras covering car park receptionist

room very clean and comfortable. nice bar and restaurant and very good food.

it’s proximity to the motorway. ev charging and delicious food on offer

pets are able to sit in the bar area with you which is a

would have liked some tapas choices in the bar but as it was good friday none on offer.

coffee isn't self service so have to get the bar man to make each time

restaurant and breakfast bar were accessed via a crazy paved path through a garden, very pleasant but not so convenient if

clean, decent sized room. bar and restaurant good.

breakfast was held in the bar with plenty to chose from, very good value at just 5€

ditional cost) and the spa/pool area

nice pool, pleasant staff. excellent gym.

at the end of the stay we were charged eu 50 for spa services

our room was spacious, and had a wonderful view of the lake

the view was amazing. plenty of parking. accommodating to special diet.

good breakfast, friendly helpful staff

good but no kids meals before 8

30 staff friendly pool closed spa good but difficult to book

couldn't speak fluent spanish and they both did everything to accommodate any of our requests

also, the breakfast was really bad: fruits and yogurt were in bad condictions and the bread was hard

comfortable bed well equipped kitchen

was good, washing machine and complete kitchen

there was no breakfast serve.

a more varied selection of food in bar and restaurant.

cheaper to buy breakfast in bar rather than restaurant (toast only)

time in the hotel , room was clean and tidy, reception staff was great , i think the staff at the bar could be a bit more smily, sad faces during the service

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

the cafeteria saved the day with drinks and bar food

the restaurant is also very nice quality and a great breakfast included

the pool was really nice, there were several options for the breakfast.

stay and great breakfast

place with a magnificent view, excellent staff and amazing breakfast

the breakfast was delicious, i loved the fresh juices and the fried eggs and bacon!

comfy, friendly staff easy good wifi so work was smooth

ranging for me to go to the local gym)

good wifi connection as well

the wifi was terrible and extremely poor

location, staff and gym facilities were exceptional

breakfast was the best we had in spain and we felt totally spoilt by all of the staff

the breakfast is served at your table and it is delicious and beautifully presented

i loved the pool and the garden

breakfast was lovely and varied

the pool area is absolutely beautiful with lots of loungers, you can also get drinks by the pool from

outdoor swimming pool is clean and big enough to swim in it

the pool is small, but calm

lovely swimming pool, tasty breakfast and very nice and helpful staff.

lovely grounds and swimming pool

in smart gardens with pool

breakfast was excellent so much to choose from and tasty

no bar of soap in the bathroom, but just a mini shower

complete kitchen

the breakfast was fantastic, and the accessibility to madrid city is so easy

there was a kitchen with all the equipment for cooking; however, i did not use the kitchen as the canteen in

very nice parking in basements

no swimming pool , no gym , and no food for room service

there was no bar, restaurant or room service facilities

arrived in the evening

that there are no tea or coffee facilities in the room only in reception and the minimum order on room service is more than a price of a coffee

breakfast was lovely too

location, comfortable bed, clean room, nice breakfast

the breakfast was also great, we especially enjoyed the (homemade

breakfast: very good value for money

the staff was friendly and warm, the facilities were super clean and the breakfast was awesome

no breakfast served until 9:30, far too late for hikers.

the bed was super comfortable and the breakfast was delicious

breakfast is simple and delicious

nice breakfast, nice room with great view of the mountains.

breakfast was lovely; freshly squeezed orange juice, home made cake, fresh rolls and coffee

good location nice breakfast

staff was super friendly, and the breakfast was awesome!

friendly staff, and accommodating my need for late check

very well located for our purposes, very cheap, nice breakfast, i will come back.

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

really good breakfast

breakfast was amazing

breakfast was sumptuous

breakfast was delicious and filling

exceptional breakfast! very fresh and delicious.

needless to say, i went to a local bar the following night for some tapas and a few beers

easy arrival and entry to garage parking, nice quiet neighbourhood with a handy bar nearby.

on arrival we found the bar does not serve draft beer only wine and spirits and the cafe was closed being a sunday so

very comfortable room service very good

were no tea or coffee making facilities in the room and there was no room service the day we were there

adjoining rooms for the kids as well

property claims to have a sauna and gym

no complains. perhaps the gym could be somewhat better equipped.

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

gym was nice and clean

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

breakfast is excellent

the breakfast area was quiet and inviting; the breakfast buffet had a reasonable variety of foods

seems to have no encryption)

breakfast pricey

clean, simple yet elegant, 5 min walk from metro station, near airport, good wifi

no mini bar or fridge in the room ,very important !!!!!!!!!!!!!!!!!!!!!!

everything...and the breakfast was fully enjoyable. nothing but great service

very good breakfast!location too!

clean and good breakfast. parking space.

was an exceptional hotel, that offered a complete breakfast and nice customer service from all the stuff

helpful staff, clean and good wifi

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

good wifi and ok breakfast

decent rooms and wifi

wifi was not good. didn t work most of the time.

service on weekend, no reason other than dont work weekends, could not enjoy pool too many kids, no kettle in room or

shuttle service only available during the week and certain hours.

the one bar staff, the guy was very rude, often ignored us, slammed our glasses on the counter and threw

good breakfast, some of the things very tasty

to the business center and available a free shuttle that takes you to any of the offices close to the hotel

free parking. very convenient to barajas airport. room was extremely nice and clean.

very clean, secure parking, burger king next door, good breakfast

room service was very reasonable

free private parking in front of the building

comfortable hotel with great parking facilities while traveling with car

,parking is charged but is secure kitchen and bar open late with outdoor seating

great little bar and food

quite essential rooms quite cheap breakfast

breakfast

english breakfast

good sound proofing from road outside, staff very friendly and helpful breakfast ladies were excellent at everything they

there was a used soap bar in the shower

clean place, reasonable breakfast, staff was very good especially ms

bar stock was lacking

nice breakfast, nice connecting rooms when travelling with kids

fast internet, comfortable bed and nice room size (with a spacious desk), free parking and gym

gym old, breakfast okay but not great

gym is small, however it still meets your basic needs

staff is good we treated well i requested if we can have a early check inn and late check out we are happy we avail that service so that’s

gym was not a gym at all, one trendmill which was occupied all the time (not surprisingly given the

nice hotel in good location for us. free ev charging!

parking is spacious and enough room for a good wide car and low sports car, also ev charging for tesla only but ionity is nearby

not free parking and wifi

wifi was flakey but im nitpicking

was ok, however when using the telephone for room service

bar/restaurant/room service shut at 11, nowhere to buy food or drink

gym small and hot

great breakfast. great service, staffs were very helpful.

staff, the hotel was very clean, fantastic breakfast, good swimming pool and good value for money for

nice pool for hot days

breakfast ok

clean, location, gym, lobby, front desk people.

limited parking. no room service.

small swimming pool, free parking, free wifi, etc)

the property was quite out the way the rooftop terrace was unreachable wifi was poor

i enjoyed the mini bar in the room

room, bed, shower and also the breakfast are amazing

the reception was very good. the room was always clean. breakfast was excellent.

breakfast was delicious

room size is small, breakfast is average. very small gym, no swimming pool.

more room to accommodate all for breakfast, but staff coped well

great breakfast! comfortable bed and stay as very quiet. excellent facilities and very clean.

wifi did not work on second floor where i stayed

peaceful ,friendly , great parking, nice atmosphere with classy marble and stone finishes

no wifi in rooms, only communal area.

helped with the wifi and found me a restaurant that delivers to the hotel

clean free parking available nice views

the hotel was packed with people. i always found a table at breakfast but just.

they didnt have eggs available for breakfast

great location for shopping and costco trips. nice facilities. clean. good breakfast.

the courtesy of management due to a late check out i didn't fully comply

it was so clean and comfortable with an excellent shower. breakfast was perfect.

could not open window as room was above a bar terrace which remained noisy till around 00:30

location was good and had good parking. on site bar and tapas were very good.

location was good and had good parking. on site bar and tapas were very good.

clean comfortable friendly staff excellent location with parking although it is limited

very clean and courtyard seating outside bar below hotel

bar service inside the hotel, they said it s working just during weekdays, not weekends

room service menu

location, close to my office swimming pool friendly staff

bar was not open when we were there during the whole weekend in fact which was a shame we were

it is a good hotel with gym, good services and clean

the mini bar had only water.

the nq bar at the spa and gym club was always closed, but i wanted to try something there

comfortable room and beds, nice bathroom, good facilities (but we didn't use the pool nor the gym)

have like some cheaper food options for children to choose from at pool and evening meals

spa was closed and sometimes it took a while to get served at the bar area inside as staff were busy on the reception desk

good staff, bar food was ok. rooms very clean. gym was ok

r example, i mentioned to the front desk staff there was no bar soap in my room, and the housekeeping staff delivered it within 15 minutes and then checked to

and friendly throughout the stay

told me the sauna was not working

room service was available and room had a mini bar also

manuel at the bar, liza at the pool and the guys at reception made everything pleasant for us

the staff were amazing especially the bar staff who could not do enough to please

arrive by 10am and ask for early check in, but room not available and request us to come back by 2pm

no coffee or tea available until bar opened in the

swimming pool was very cold and drinks in bar are very over priced 10 euros for malibu and

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

nice spacious room with storage places. nice bathroom (could be larger). i appreciated the gym. (-)the gym could have been better.also, for the price i paid, it could have had more facilities. (-) the gym had only 1 very old and out of date treadmill from the 1990s

from the room you get a glimpse of the golf course

we missed it we took a pack up breakfast one of the days but it s not the same restaurant and bar closed saturday & sunday evening we didn t know this and we re not very happy nearest

great room, bed and views. good room service, not cheap.

r end of corridor), very isolated - car essential

bar closed 3

large, closed and secured parking in front of hotel

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

wifi had some downtime

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

the bar had no prosecco/ cava last night which was a little disappointing

very slow wifi. the same breakfast every day.

clean, kind and english speaking staff, room and bathroom of good dimensions, wifi working good, on a calm district so no noise from the street, many restaurants at walking

flexible room service, tiny teapots, not enough bins in the room or english tv, no breakfast before 8am

room very clean, comfortable beds, wifi very good. check out at 1 am.

th pool), small gym, and a good breakfast.

rooftop was closed. would be nice to be able to chill there even if the pool is not opened.

comfortable room, nice terrace

comfortable room, nice terrace

the room service was also really yummy and quick

wanted to have massage but the spa was closed

everything was perfect ,room service to breakfast

nice and fast check in and check out. rooms are nice and clean. room service is good

the spa was wonderul used it the day we were leaving, was quote 'wow' never felt so relaxed to go home

the only thing getting the rate down is the gym

a lovely restaurant bar beside hotel (castizo)

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

the cafe/snack bar had plenty of food and drink and well priced

room furnisher is old. windows are not safe if you have kids travelling with you.

advertise with gym. there is a threat-mill and a few dumbbells. not a proper gym. disappointed

pool bar could do with updating but that's being a bit picky..

great customer service, breakfast & pool.

great place to stay by the train station. offered a low price early check in

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and bathroom

city for my early morning arrival from usa to madrid before connecting to another city in the late afternoon

clean and nice rooms, really nice staff, air cooling, nice bar and restaurant, quiet at night

the hotel provide late check out for a nominal fee

everything went well staff was helpfull for my kids

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me no kids is half price so she changed the bill

hotel has everything you need, from amazing food/room service

the kids loved the hotel due to the music theme

the room was huge and spacious, with a beautiful view of the pool and with the famous bluetooth speakers in the bathroom i was able to enjoy a few tunes

we opted to pay for the daily breakfast option and got room service for some of the nights and the food was exceptional

nd the kids in particular) were very disappointed

rooftop bar and swimming pool also perfect benefit

the view from the terrace was of a large ditch & to order in room service one had to give credit card details on an insecure wifi network

the room was good, the gym great

great airport shuttle

the concept of the connecting rooms is different but interesting for older kids

covid has impacted services (gym sanua)

no food or drink to be found on the premises after 11pm. gym equipment was in a poor state.

great breakfast and i was happy to use the gym facility after a long vacation.

it was a little difficult to access the gym.

easy check in, friendly staff, good internet, good gym, clean.

maybe a bigger gym distance

good wifi

no information was provided about the services

close by public transportation, very clean, early check in possible.

wifi was not great

the bar was closed when i arrived at 11 pm so i had to walk 15 minutes in order to find some food and

cleaners are perfect good snacks and food in restaurant miguel angel, experienced maitre and barman good prices at bar 24 hours front desk fast solutions to problems air conditioning at

great location for transiting through madrid. bonus having bar on site and outside sitting space

airport shuttle bus seduces also provided making transport cheap and easier

a shuttle n bus is also available between the airport and the hotel

the pool was also freezing cold, making it unbearable to swim

most things were good. location. staff. airport shuttle service, room.

i was also impressed by the laundry service via wewash app

clean rooms, great showers and a nice bar & restaurant

breakfast was accessible, location was great. taxi and shuttle services were outstanding

great breakfast, convenient location, very clean and comfortable place!

very good breakfast

free shuttle bus