has a lovely spot with a nice chimney

breakfast was the best we had in spain and we felt totally spoilt by all of the staff

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

spa for 2 persons only with reasonable price, perfect for a couple as you have the spa for yourself

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

comfortable bed well equipped kitchen

was good, washing machine and complete kitchen

there was no breakfast serve.

sits at the end of quite a lively area with plenty of bars

a nice, clean room, a good breakfast

you have to pay for the indoor pool via the spa area as the hotel has a separate agreement for usage of this area even though at no point is

good but no kids meals before 8

good breakfast, friendly helpful staff

needed to leave early the next day, but breakfast was not until 9:30 am

breakfast started a little late (9.30) for the early risers, but worth the wait

no breakfast served until 9:30, far too late for hikers.

the bed was super comfortable and the breakfast was delicious

breakfast is served later than usual (between 9:30 and 10:30), which may not suit early risers or

stay and great breakfast

had to miss breakfast as it starts in the hotel at 9am

nice view but the breakfast was nothing special, no vegetables again.

place with a magnificent view, excellent staff and amazing breakfast

excellent spanish breakfast

amazing swimming pool, wonderful views from dinner terrace

nice pool, pleasant staff. excellent gym.

we wanted to try the spa and it wasn't working

so additional cost)

is info is not in the

the breakfast was also great, we especially enjoyed the (homemade

breakfast: very good value for money

breakfast was lovely too

breakfast copious

the staff was friendly and warm, the facilities were super clean and the breakfast was awesome

the cafeteria saved the day with drinks and bar food

time in the hotel , room was clean and tidy, reception staff was great , i think the staff at the bar could be a bit more smily, sad faces during the service

cheaper to buy breakfast in bar rather than restaurant (toast only)

early bar closing

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

they also have a big garden and plenty of space for parking

helped with the wifi and found me a restaurant that delivers to the hotel

clean free parking available nice views

wifi did not work on second floor where i stayed

car parking at rear plentiful but should have been secure

comfy, friendly staff easy good wifi so work was smooth

the wifi was terrible and extremely poor

really good value for money and staff extremely helpful

good wifi connection as well

ranging for me to go to the local gym)

breakfast was amazing

there was a delicious breakfast with a wide range of food to choose from, including eggs and bacon

exceptional breakfast! very fresh and delicious.

breakfast was sumptuous

very friendly manager and breakfast room staff

room and the breakfast.

we had a great sunday night at the bar chatting with him

s me really), they offered an upgrade to beautiful room which made my stay unforgettable,

the breakfast could have been better - not a lot of fresh food.

despite being little unhappy with the noise from the bar

t maybe it also because of the location of our room

the building was kept immaculate, plenty of parking, decent breakfast, but get there early because they don t replenish the offerings

restaurant and ample parking

the silence in the area, free parking and wifi and the views from the bedroom.

the silence in the area, free parking and wifi and the views from the bedroom.

the location was good and easy to find bar/cafeteria downstairs allowed early check in

the cleaning girl was very apologetic but when i explained what had happened to the staff at the bar they said i should have asked for a mop and bucket

noted by other people, the room was passable but the downstairs bar is appalling

the bar downstairs is good

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made sure our coffees were not charged as we had already paid the parking we did not used

the overall experience (i was traveling with 3 kids) was great

coffee from the bar was delicious

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

second time i have stayed here both times mini bar not working

fridge there but no option of a mini bar or room service

hotel was advertised with a pool, but the pool wasn't open yet, which was a shame

pool very refreshing

i wish there was a better poolside service for food and drinks during the daytime

nice room, clean, various breakfast and close to the city center

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

the bed was very comfortable, and the spa tub was great

breakfast was in a bar next door with bad service and a minimal breakfast

a bar cafe next door with tables on the pavement

breakfast could have had more selection and the bar could have been open in the evening

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

good bar and restaurant onsite.

golf course 10 minutes drive

coffee at breakfast bar needs upgrading

service was very slow, order at the bar if you are in a hurry

the room was spacious with lovely interesting view all topped off by a wonderful jacuzzi spa bath

we ended up taking the suite (at special price too) with a huge bath/spa in the middle of the room

peaceful, nice pool, close to mountains and town. good parking - free!

beautiful views, a lovely terrace and an amazing swimming pool.

spacious rooms, friendly staff, nice pool, location close to hiking trails

lovely pool and garden area

very nice view from balcony, good bed and friendly staff. pool was also nice.

gym was closed for repair

friendly, professional, clean, comfortable. it was nice that there was a gym

fantastic swimming pool

lovely grounds and swimming pool

hotel restaurant could be open every day and swimming pool could work longer than till 7p.m.

in smart gardens with pool

eat go, there’s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat and let them just pay there

dinner good value and breakfast better than expected

nice location - extremely good breakfast- staff very nice and cordial

however a snack or a simple room service could be an easier option

ey appeared to be permanently closed)

you could only order room service at 8pm mon

free parking, great breakfast, friendly staff, nice room

staff was super friendly, and the breakfast was awesome!

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

friendly staff, and accommodating my need for late check

breakfast

adjoining rooms for the kids as well

property claims to have a sauna and gym

no complains. perhaps the gym could be somewhat better equipped.

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

gym was nice and clean

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

good wifi and ok breakfast

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

wifi was not good. didn t work most of the time.

it was so clean and comfortable with an excellent shower. breakfast was perfect.

the courtesy of management due to a late check out i didn't fully comply

the hotel was packed with people. i always found a table at breakfast but just.

breakfast was perfect location was remote but close enough in taxi

they didnt have eggs available for breakfast

downstairs bar looked nice (did not use it) (+) the bar at night is lively but closes early, at 10pm

nt use any of the spa facilities so cannot rate them

that the spa wasn't open during the week days only on weekends

easy to find,safe free carparking, room service dinner fine and good breakfast, had a suite at discounted price, good wifi ,comfy

a lot of services, 24 hour reception, mini bar, pool, sauna

hotel bar closed before midnight

parking is free and easy

be a little bit tricky as it's on an unclassified road (mind the potholes) we had an excellent breakfast and came home to a good dinner after a busy sightseeing (+) the evening meal was excellent and so was the complimentary breakfast (+) excellent breakfast and very attentive staff (+) but this location was very beautiful with a nice walking path and a good breakfast (+) the dinner and breakfast were simple but beautifully prepared (+)lovely setting, excellent and friendly staff, really good food and complimentary continental breakfast (+)friendly and helpful host, hotel was spotless, beautiful location, nice breakfast (+) very good continental style breakfast (+) the dinner & breakfast was delicious (-) because of the location - it is far away from center, no coffee shops or restorans, the breakfast should be more than

we loved it :) everything we asked for from the reception was organised very fast, people at the bar and restaurant were very kind and helpful, housekeeping was great as well

big room with comfy beds and spacious bathroom, lounge bar in the lobby with free welcome drink and very nice staff

large space and private lift entry

had the only suite which was lovely with a four poster bed and a spa bath

from an old mansion, with heavy, high timbered ceilings, lovely spaces inside and out, a bar and an excellent buffet breakfast

when we entered the rooms, sitting room/kitchen, the bedroom and bathroom, all were exceptionally clean

the kitchen is very well equipped

the cake was a nice surprise and the fruit and breakfast were superb

everything was perfect. quiet calm. peaceful. breakfast is excellent, cleanliness is super.

we loved the breakfast prepared by the host

so you don t need to call room service every time you need to make baby food

wifi worked very well and all staff were very friendly

gym wasn t very good and treadmill didn t have a power cord

very basic with no tea/coffee in room or room service. no porter services

good shower and wifi

issues was that we were staying on last floor and next to the room there was a roof bar/club which was playing loud music and we could hear the people closing the bar at 5-6 in the

they also offered a late check out so we didn’t have to carry our bags with us all day

highly recommended to have some drinks in the bar in the terrace of the building

very close to everything and has a roof bar yes

male staff at reception & bar were unfriendly and not welcoming at all; they hardly spoke to

laundry facilities were a bonus

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

i asked for a late check out which wasn't possible but i was offered great, sensible and useful alternatives

no price list for laundry.

one of our party was unwell and the hotel accommodated an early check in

wifi sometimes weak or intermittent. overall great and will return

comfy bed and good wifi, bathroom maybe a bit outdated

wifi was a little spotty, no kettles or microwaves or anything in the rooms.

good wifi

clean and comfortable, close to the main points in the city, wifi is good, staff are very nice

spa s warm pool could have been warmer

the staff were all fab and the spa was lovely after a day

location, although our room was at the back above the hotel bar and it was quite noisy in the evening as we kept the window open

i had kind of presumed there would be a swimming pool but there

check in was smooth

great tapas bar downstairs,fantastic location, good value

enjoyed some beer and tapas in the bar where the bar person really looked after us

the bar and restaurant was superb value for money and of the highest quality

very pleasant family run hotel with a friendly bar and excellent restaurant, this was my second stay and i will go again

) they have a restaurant and bar onsite

most comfortable hotel we stayed in during our time in spain- hotel infanta isabella is right in the centre of segovia and we were fortunate to have a

this was fine since our kids were older so we put them in 1 room

the room was lovely; bathroom was spotless with a spa type shower

dining area is very small and can have screaming kids

well at least the king bed was… the kids didn’t complain about theirs

very good staff, spacious, well-appointed rooms with room service, excellent location

spa facilities were amazing, excellent value

room service is available

lobby bar was very uninviting since it was so quiet, no piano or any type of soft music

breakfast bar was incredible

rooms were large and well appointed with mini bar and filter coffee machine

) with 2 ev chargers, 1 of which a tesla destination charger

great terrace to sit with a glass of wine from their bar and watch the sunset

was extremely helpful in trying to get us on the parking app and recommended a fabulous tapas bar san miguel which was fantastic

car parking was easy and there was an ev charger in the garage that u used for my tesla

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

the bar area was very comfortable

a mini bar in the room is advertised but there was nothing in it

no working wifi in the room

free parking

free parking

and snack bar not open on sunday evening and fully booked at lunchtime

free , secure parking

wifi had some downtime

aircon wifi parking lovely leafy location clean towels and

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

high-speed wifi. close to city center.

swimming pools closed to guests, poor condition gym closed to guests, refusal to open dining room before 8

access to the indoor pool is not senior friendly the

pool area good with a big pool

great view, great pool, great staff. but there’s no gym…

style of building, and rooms, location, lack of pool and gym, too much like a conference centre

they allowed early check in as the hotel is huge and has many

size of our triple room was more than adequate and we had a nice view looking over the swimming pool

pool area in gardens with bar

disappointed that the pool didn’t open until 12 noon

nice garden bar near the pool for an evening drink

the bar staff were excellent, especially dorothy. the parking wasw great.

had a car rental so the free parking and location a few kilometres outside the downtown area was perfect

the bar attached to the hotel had a lovely authentic atmosphere, the wine was reasonable and the tapas

well located, ample parking, good bar and restaurant facilities

bar downstairs was very noisy at night, and the price of the room was quite steep for what it was

the cafe/snack bar had plenty of food and drink and well priced

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

minibar fridge empty, apart from a couple of small bottles of water

of coffee/tea making facilities in room coupled with low availability through restaurant or room service

nice external swimming pool. good parking access.

large, closed and secured parking in front of hotel

bar closed 3

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and bathroom

staff is very supportive, and the rooms were super clean and every day we had room service

big rooms. laundry service was excellent.

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

this time i used the laundry facilities, which are very convenient

better equipped kitchen. a kettle and pans would have been great

the kitchen had nice appliances

no food service ud83dude03 but we had a kitchen so it was wonderful!

kitchens although well equipped, could use more kitchen utilities

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could maintain my workout routine

very close to shopping malls and good fitness club

also, it's a pity that the spa wasn't open

great size rooms. lovely pool and gym. super friendly and helpful staff.

fantastic gym,

the mini bar had only water.

spa was closed and sometimes it took a while to get served at the bar area inside as staff were busy on the reception desk

everything was fine, breakfast doesn’t have huge variations but few and very good products .

breakfast was delicious

room and breakfast

room size is small, breakfast is average. very small gym, no swimming pool.

friendliness of the staff, easy check-in, amenities, the bedroom and the incredible breakfast

and the wifi didn t work in the rooms

poor wifi in rooms

wifi did not work

the bathroom, managed to have a hot bath after a long journey, cleanliness, breakfast everything was perfect

bad wifi conection in to the room

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

e sole reason i was staying far from downtown), and that the gym

all the staff especially at the bar

great facilities, good bed, great sauna and gym

a gym would be nice

gym small and warm. quite dark.

they told me hotel is fully booked so no early check in is available, but the nice receptionist

was no zero options about drinking coca-cola zero or other drinks zero in the mini bar at the room and there was no cocktails in the

the dinner was fantastic, great room service. also, the pillow menu was a great touch.

the hotel exudes elegance with beautifully designed rooms and top-notch amenities, including a spa and fitness center

bar service inside the hotel, they said it s working just during weekdays, not weekends

no pool, no spa, no gym, because under construction

no pool, no spa, no gym, because under construction

used to have a nice spa/pool

was supposed to be a bar menu, but int was not available, only the restaurant menu was available

her name is liza and she works as the pool guard

too really good pool lifeguard lady was brilliant as was hamza on reception and manuel in the bar nothing was too much trouble highly

arrive by 10am and ask for early check in, but room not available and request us to come back by 2pm

manuel at the bar, liza at the pool and the guys at reception made everything pleasant for us

the hotel lobby and bar very nice and modern, the restaurant very good space and the food delicious

the hotel offeres hot or cold breakfast, delicious ud83dude0b fresh fruit and fresh juices all loyally bought

the breakfast was too expensive and it wasn't as good as we expected

breakfast was very good,

the bar closed early.

fantastic breakfast

there was a gym

was an overnight stop so convenient to the train station but had excellent facilities including a gym and a swimming pool which suited us

the gym is very

the breakfast hot food is pretty basic

the pool was great!

is just across from the chamartín train station which was an easy walk over with luggage and kids (if you have a lot of baggage you’ll walk a bit further to take the escalators

great breakfast and i was happy to use the gym facility after a long vacation.

late check out

gym needs to be reserved in advance in order to use

it was a little difficult to access the gym.

covid has impacted services (gym sanua)

gym is just perfect

i was glad there was a 25 hour gym that i used to burn off all of the delicious food on

the pool area didn't seem very welcoming to kids, it is only small and not very wide so didn't feel comfortable my son jumping around in the

music theme throughout, including being treated to eye of the tiger as you enter/exit the gym

the pool was really good for family with kids

breakfast friendly staff, helpful with kids good wifi connection close to metro station

wifi was good and the air conditioning worked well

room was clean and tidy every day, and the wifi was fast

the wifi maintained a good connection, even during times i required video conferences

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

several different types of business close - restaurants, laundry

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

i like that they let me had an early check in to the room

staff were helpful with early check in and taxi ordering

would have been good to know that the pool was shut before we arrived

the gym was terrible. the location was a bit far from anything.

the gym most of the equipment and as hotels go there was not much of it did not work that s the only

reception staff and bar staff were all lovely

gym is really poor for those who work out everyday like me

lobby bar closes too early for a hotel

the gym is to the small side

th pool), small gym, and a good breakfast.

the rooftop swimming pool, the breakfast, the room

areas i really liked the decoration and style of the hotel - especially the reception area the gym was excellent and the rooftop pool was amazing - a real selling point escoecially in the summer

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me no kids is half price so she changed the bill

location was great for proximity to chamartin train station. good restaurant and bar on site.

location was perfect / thanks for late check out

everything went well staff was helpfull for my kids

there is a bar there and a burger king at the train station, but not much else