the breakfast and the pool

the breakfast and the pool

the basketball court was right next to the pool

also the wifi was extremely difficult to log on to

parking was horrible

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

everything was nice and clean and the bar and bartenders was amazing if your looking for comfort, fun, cleanliness

liked the location, the price, the free wifi, the parking, the ease of checkin, the rooms, and the newness of

breakfast limited selectionhotel try to charge additional 75usd per day dark roost coffee taste

breakfast was good and room was very nice

understand no room service due to covid but there weren t any additional supplies in the room to refresh

everything was great except parking

both in the room and the common areas, good breakfast (included in my rate), much better wifi than on a previous

the pool area was clean and chlorine wasn't strong like other hotels i've been too

i d prefer a hot tub or spa tub in the room

the pool to cold

nice hotel, breakfast was good and employees were nice.

extended pool hours.

i didn't make breakfast but the location was great!

couldn't eat a hot breakfast even though they had the pre package

they also have a guest laundry where i could wash my clothes

the hotel overall was wonderful from the service, rooms, breakfast, and pool.... and so on!

breakfast bar could use some improvements

clean, quiet, and a great facility for kids as well with late pool hours

need more available parking

they have a laundry room for guests and a fitness center

i would have appreciated being able to buy quarters for the laundry with my debit card

the kids enjoyed the gym and breakfast

bagged breakfast

free parking and breakfast was an awesome perk

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

loud kids running down the hallway after 9pm

the workout area and pool, the cleaning staff, free parking, the powerful shower head, and the bar downstairs

the location was perfect. friendly service. i felt 50/50 about the pet policy

was very helpful, free shuttle for a max of 5 miles in the morning, easily reachable from the airport, has a

the bed was king size and it smelled like fresh laundry

rooms were clean; breakfast was standard hotel fare; pool was warm and staff was friendly.

that is a huge plus to be able to sit in the hot tub after kids go to bed

was nice hot tub was down and the water wouldn t work in the gym

the in room jacuzzi and the fireplace are lovely touches. good variety of breakfast items.

laundry on site was very convenient

pool was not open

arranged for a late check out and the staff did not communicate that to each other

was trash all over the parking lot

breakfast, a jimmy dean breakfast sandwich and a granola bar is better than nothing

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

laundry not working, construction in the middle of the lobby

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

bed, breakfast, location, service

good location,parking and 7/11 in the area

the only ice machine was located on a lower floor in a laundry room

clean rooms, convenient laundry facility, nice friendly staff.

breakfast was solid, self service laundry.

the location, room space, breakfast, and open pool design

the gym was small but complete, good devices/clean towels/drinking water etc

like a musty smell, they put me next to the laundry room where there was noise all the time

there is generous parking in front

pool size for this size of a hotel is a joke

the pool is kind of small - a 3 ft-4ft, but my 7 year old enjoyed it.

rooms were spacious clean and nice i like the pool and like having to make a reservation

having access to laundry is good too

there is coin laundry on site

room spacious room good breakfast laundry area clean and all machines working friendly

laundry was cheapest i have ever seen

laundry service

also, we wanted to use the on-site laundry, but the washer was not working

we also appreciate having the laundry facilities

pool was nice

it's fine for the family, but the kids even noticed it didn't match the picture

everything, free parking, free breakfast and a clean and comfy room.

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

that great, no kitchenette like other best western locations, and most of the equipment in the gym were broken

there was a nice breakfast of waffles, biscuits and gravy, and cereal

in to the parking lot was a little confusing at night

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

was on the 4th floor, the wifi signal was barely usable in my room

location, breakfast is very good, and pool and whirlpool saved me

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

dirty laundry room with clothes scattered all over

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

hide away bed was not useable for my kids

bacon for breakfast

my kids enjoyed the pool and having kitchen in the room

great breakfast, home made waffles every morning

complimentary breakfast, friendly staff, and great facilities

great location, friendly staff, great breakfast .

easy parking and entrance

clean room, free wifi, fridge in room.

i called the front desk 3 times about a wifi issue and no one answered

every night the pool was crowded with little kids and my girlfriend and i had no way to relax

hotels fault but alot of kids during this stay, and we couldn't really enjoy the pool or hot tub

room service and pool area

to pick up my laundry room whilst large was a little tired room key stopped working twice during

my room smelled like wet laundry

wifi was horrible, spotty, and slow

only major disappointment for us was how early room service closed up for the night

however,the restraunt,pool and gym was closed

throughout, convenient with location to local shopping as well as restaurants, starbucks & snacks bar inside

would of like a spot for families to enjoy themselves and kids could play with such a large venue it's possible

the kids loved the pool and hot tub

even though the executive club was closed they gave my 2 kids free breakfast

i say the bartender sets us but did not get to us for order until 10:07 at that time which the kitchen was then

no microwave in the room. no laundry facility .

parking seems too limited for a hotel this size, we had to park our vehicle in the back but our

last time i stayed at that location the breakfast was amazing this time it was not they did not have half of

spacious room, great bed, nice pool, and excellent breakfast.

the wifi isn't super secure, just an open net without a password and the ethernet usually gets me

the laundry facility and the non working hot tub

they changed the manager special cocktail hour and only had 1 bar tender and how they have hot breakfast for an

i wish the pool was bigger and the breakfast time was longer, but that's fine.

bartender made special accommodations for me after the bar was supposed to be closed

parking was easy

the room was also near the laundry with very high humidity

under construction, no breakfast pool or laundry facilities

there is no guest laundry

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

breakfast and location

no additional linen and it takes 2 hrs for room service

location abandoned buildings and weird people hanging in the parking lot rooms were dirty and had hair on the

very convenient, very clean, stylishly furnished room and very good breakfast

best thing about the hotel was the lagoon and the room service

bar does not open until 5 & check in at 3

i thought the decor and rooms were very nice. liked the little food bar thing in the lobby.

the pool temperature was cold & you could easily hear people talking/walking in adjacent rooms.

other dislikes: the small parking lot; the overly minimalist style in the room; the ridiculously priced breakfast

staff was very helpful and kind, and most of all the 24hr pool table!

well presented breakfast and the laundry facilities were great

very good breakfast. clean, nice pool area, wifi worked well.

the pool was big and clean

the only complaint was the loud music coming from the bar next door after 9:00 p.m.

liked the stay here especially hot swimming pool (mini and the big one )

breakfast and free parking is always a great option

parking lot drinking and drunken activities. signage visibility.

room have everything that need for long staying. good free wifi. good breakfast. nice location.

gym was mostly all broke. bad smell on the room

no pool, tiny gym. staff not the friendliest

the staff was grate the pool was nice.

very friendly staff. loved the hot breakfast and affordable even with pet fees

bath rooms are kinda small and breakfast was understaffed we waited 20 minutes for clean plates and

there was renovation mess with no sign of an active renovation. the gym was very poor condition.

didn't offer room service saying it's due to covid

bathroom was really small. no laundry room

no laundry facility

up charge for pets was $75

convenient, free on-site parking and wifi . staff friendly

the pool was clean and breakfast served was great

the pool was small, a fire pit outside would be nice, no hot tub, bar closed early.

my husband enjoyed the fitness room

the bathroom floor also pooled water when using the shower

) the pool is nice and clean but very small

from highway, super comfy bed, clean facilities, on site bar and grill

the breakfast was decent, and the location was fantastic close to the arena where our event was held,

breakfast just ok. juice all watered down.

location, breakfast

pool was not warm enough

breakfast was very good the room was clean and easy access to shopping center

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

went with kids; ugh

staff was not overly friendly but enjoyed the pool and breakfast

00 for breakfast and my kids were so scared they didn’t even enjoy it or really eat

the pool was good for kids

the door leading from the parking lot to the hallway was supposed to be locked, but never was

it advertised a bar and restaurant, but there was no liquor license, so no bar. the

stupid parking charge for something

the indoor pool was a welcome relief for the kids

the pool was super warm and clean!

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

breakfast, (important for us) free wifi, (also important, to stay in touch with our grandchildren) clean, quiet

wifi is a nightmare, constantly dropping service

the room is also quite spacious and parking is free

room was busted up, van starts at 7am no food nearby room service was atrocious 'breakfast' was a

we were near the laundry room which we had to close the door since it was so dirty

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

laundry facility could use a little work

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

pool is cold !!!

gym, pool, location easy to get around

we were able to eat in the adjoining bar and the food and service was good but there was no heat in the hotel

seems to be renovation work going on and limited pool or fitness and no resturant

facility and location was the best part of the trip, and parking was free

the breakfast was delicious

the side door didn't open with a key card. the gym equipment should be more updated.

breakfast was very good and room was very clean.

breakfast was excellent as were the accommodations

were never in the 5 days we stayed, able to get a wifi connection

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

microwave in the suite, probably an oversight on my part, but it took me by surprise, a wet bar and fridge, but

hospitality was great, my drinks at the bar was great and the room was amazing

breakfast was decent, staff politely and hotel fairly clean

free parking

my room was by the laundry room and i could hear it all evening.

the bar was closed due to

parking directly next to our room was an amazing feature. loved the beautiful lake too

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the

loads of parking spaces

i didn’t realize it until i had an issue when i went for breakfast

kids were happy, many different things to do in one place

the breakfast was excellent. we appreciated the multiple choices offered.

breakfast was really good

we were also not told that check-in that the bar and restaurant were going to be closed our entire stay

the laundry machine didn't function very well.

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

one staff even did his own laundry while cooking himself a meal in the room by the front desk

reservation clearly said breakfast and wifi would be included

parking lot was extremely icy - it seemed like it wasn't shoveled all winter

free wifi and newspapers.

bar was excellent with a fully stocked selection of spirits and food

wide parking slots were very convenient for our van

the pool

was no shuttle service from o'hare but the hotel does have a relationship with american taxi at a flat

breakfasts offered a large variety of food options

i wished there was plain scrambled eggs for breakfast, no biggy.

clean, quiet, friendly helpful staff, excellent complimentary breakfast, nice selection of nearby restaurants

only complaint is that room service will knock and if you are asleep or don t answer they will open the door

the location was great! the breakfast was good, my kids loved it.

parking was great

great location, lots of nice restaurants and shops nearby, lots of parking.

was excellent and my kids really enjoyed the swimming pool

no room service

lobby and bar is a bit out of date

was construction going on in the building and a big trailer in the parking lot took up a lot of parking spaces

although i did not use it to navigate the city, the complimentary o'hare airport shuttle service was nice

the staff the cleanliness the pool the hot tub and super comfy beds

the staff were very accommodating. my 2 year old loved the pool.

rooms on ground floor near the reception area/bar get a lot of noise from the bar in the evening

no laundry .tv service is slow.

no guest laundry room

everything except no laundry for guest ! that s extremely hard when staying a week or more

please also be reminded there is no laundry in the hotel

advertises a casino

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

fine for adults, but other than the pool, not very kids friendly

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

the bed and pillows were comfy and the kids had a blast in the pool and whirlpool.

mention of a $100 nonrefundable pet fee

, gym small, printer did not work for airline ticket printing

and bathroom in a separate room the kitchen and living area

birthday party with kitchen facility

the spacious, clean room with a really nice kitchenette!

it is a pet friendly hotel- the rugs through out the hotel should of been vacuumed often

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

comfy beds, pool and hot tub, treadmill.

hot tub, pool, free parking, in a nice remote quiet area.

and smoking

had asked for non smoking room

problem was that i asked for a non smoking accommodation and the room was still hazy with smoke, the bedspread

i booked the non-smoking room however it smelled like smoke

the price and it's pet friendly.

how clean it was and the pool

the fact that it was pet friendly but, it didn't appear to be overran by animals.

breakfast was simple, our kids like waffle machine

free continental breakfast as well

kids running up and down hallway

the room, the swimming pool, the workout room and the laundry area

were up on the second floor, and it seems alot of families with kids were on the first floor

breakfast not include in already heafty price.

no towels in gym or pool, only 1 elevator was working.

liked the view we had i liked the pool area the water wasn t cold at all it was nice and warm the room was

sheets smelled strongly of scented laundry soap

no hot tub, the weekend breakfast lady not friendly

breakfast was delicious...clean. staff was friendly and helpful.

including, front desk, managerial, breakfast, housekeeping very personable and helpful with complicated matters

lots of breakfast options, greeting on tv, location to our destination

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

i thought the gym was great. the breakfast area was clean and well stock.

i like the room service and the breakfast was delicious

parking was so bad

mini fridge, microwave, tv, laundry room, ample parking

guest laundry did not work

big lot. comfortable rooms. fridge & microwave. laundry.

laundry not working and i really needed it

laundry facilities

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

the hotel wifi was free but inadequate and slow

room service a little difficult, had a tag to do it later on my door, but they never did even later

breakfast was not included in room price - was $13

my kids say it all “this is a really nice hotel

and also the pool/ spa area was wonderful to go and relax your body

big-it's basically a kiddie pool, measuring 4 ft at the deep end and comfortably fitting maybe 6 kids at once

location, price, pool & jacuzzi available, and hot breakfast every morning!!!

my beginner-swim kids had a great time using the pool (but see below)

kids running down the hall screaming earlier but again not the fault of the hotel, more the people

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

laundry on site was useful

maybe a laundry soap vending,but otherwise my staycation was great

everything was good except the parking lot lights did shine into my window a bit

wifi was great

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

printer not working laundry room close

staff amazing and breakfast was wonderful

great pool. very accommodating staff. good choices for breakfast

all your travel plans, polite helpful management and freindly staff members provide exceptional room service

i asked if they had dry cleaning/laundry service

was no laundry service and this was very inconvenient

laundry service said same day, but did not deliver as promised but still charged for service

laundry facility except some contractor picks up and drops back in 24 hours

couldn't have asked for more after a 15 hour flight with 3 kids

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

breakfast, convenient location, big rooms, lots of places to eat around the hotel and transfers to

full kitchen large rooms

comes with kitchen area

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

shuttle service is great, and the breakfast was very good

liked the bar area & rooms were very clean, spacious &

the person on the front desk when we checked in was rude. room service was not provided.

the pool and hot tub were just perfect, room and bathroom very clean and food excellent

room service staff were very polite and helpful

big enough for me to bring my 4 grandkids

the pool & hot tub were a great addition for the kids

we like the size of the room and also the easy parking.

the hotel, very comfy, pool was not as big as expected

location and facilities, pet friendly. excellent breakfast.

gym

excellent price, access to airport, and free shuttle

just the pool being small

it takes while to get to downtown and no laundry service

no laundry services or no laundry machines.

cleanliness...breakfast...shuttle service

very clean, staff helpful, shuttle easily accessible!

the breakfast was

like someone was doing laundry

laundry area looks like a dark dungeon, no lighting

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

squeaky beds. old and dirty laundry room.

you feel you are in a laundry cleaning area

no laundry facilities on property. no restaurant.

there is no coine laundry

24 hour shuttle service to the airport for the train was nice

also one of the best breakfast services out there

close to airport, nice rooms, good breakfast and wifi, friendly staff

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

i liked the guests laundry which helped out during our stay

staybridge guest had access too the laundry and breakfast

advertized public laundry but only starbridge customers could use their keys to unlock door

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

the shuttle service was very good and easy to use, laundry facilities are free to use

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

laundry

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

also, they have a laundry where i did my load and it just costed me $4