the laundry machine didn't function very well.

one staff even did his own laundry while cooking himself a meal in the room by the front desk

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

wifi wasn t working unless you stood in the hallway but as soon as you enter the room no signal

enough parking is also very good

everything except no laundry for guest ! that s extremely hard when staying a week or more

no laundry .tv service is slow.

no guest laundry room

please also be reminded there is no laundry in the hotel

wifi sucks

other ones were bar and restaurant

since it was being renovated, the pool was closed. but we knew that prior to booking

pool and jacuzzi also parking was very easy

no shuttle to o'hare.

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was fantastic

com, welcoming and very professional staff, huge room with great amenities, plenty of parking, amazing kitchen

spacious room/suite that was nice and clean. ample free parking available.

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

the pool was closed and it felt a little run down.

no pool

my room was by the laundry room and i could hear it all evening.

to find parking

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the

i loved the location. how polite the staff was the breakfast, pool. very comfortable

we got a king suite which gave us a walk out patio so while the kids played inside we were able to get away in

view of the parking lot

absolutely no parking spaces available for paying guests.

wide parking slots were very convenient for our van

room was clean, beds were comfortable and the pool was nice and large

the shuttle was unavailable when we needed it.

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

the pool was great for the kids

although we did not take advantage of the bar there was a nice selection of beverages

splitting the room was not great, a big room should expect more people (especially families with kids) and it

to add some more items on breakfast buffet like muffins, cheese danish, yogurt and orange

free parking.

the hotel was great! the pool was warm and the beds were perfect.

swimming pool, balcony

the indoor pool was a welcome relief for the kids

i liked that there was some food right next door in case the kids were

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

parking full with cars with out handicap tags, parking on saturday was crazy

wifi in the room was not working too well

hare and them having four shuttles parked in the parking lot

- free parking - quiet room - free shuttle from o'hare airport

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

bathroom had enough towels for all of us housekeeping kept our beds made & trash cans clean parking was

clean, allows pets, location, big room

wifi is a nightmare, constantly dropping service

were dusty, linen was not clean, no proper room service, i had to call front desk for towels

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

laundry facility could use a little work

we were near the laundry room which we had to close the door since it was so dirty

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

the room they gave us was across the laundry room and getting super loud at 6am

very clean very friendly staff great breakfast great location highly recommend!

shower is amazing, delicious breakfast and got a early check in!

service from the person that booked us in was excellent as was was the breakfast

was very helpful that we were allowed to take out our breakfast

were never in the 5 days we stayed, able to get a wifi connection

well presented breakfast and the laundry facilities were great

the amount of space for parking was good and was in a good location out of the big city

the pool wasn't heated.

spa bath was to small it not really made for 2 ppl but me and my partner made it work and i m 6

the pool was a little run down but that's really not a big deal.

tal stranger), we pushed 1 and all three of us were lost for a minute, faced with a pool and fitness room

there was no breakfast or even a breakfast option for room service

room were quiet without kids running around at night

great staff! great pool! comfortable room!

it's a very nice place, great location and loved the pools

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

microwave and refrigerator. easy access to internet. workout room. nice breakfast.

indoor pool

breakfast, room size, comfortable

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

everything was fresh and restocked and the ladies took exceptional attention to my kids needs

breakfast could have been better

was no laundry service and this was very inconvenient

laundry service said same day, but did not deliver as promised but still charged for service

laundry facility except some contractor picks up and drops back in 24 hours

i asked if they had dry cleaning/laundry service

gym, room and amenities. the location is great.

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it was conventional to the casino.

my son loved the breakfast

i like the free parking , great wifi, access to pool during the stay.

my room smelled like wet laundry

to pick up my laundry room whilst large was a little tired room key stopped working twice during

it was clean and great location for shopping plus free wifi.

the pool was very cold

parking, check-in and wifi access were a breeze

free parking, free internet.

people drinking in parking lot all night.

i could get ride to the o'hare and you had a restaurant next door for a breakfast meeting.

elliptecal and treadmill in the gym room was dated and the heart rate monitor sensor was not working on either

best thing about the hotel was the lagoon and the room service

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

breakfast options could have been better

really wish there were muffins or donuts for young kids

as a couple people went to bed early, but the other bedroom was on the other side of living room/kitchen

the lobby / bar area was inviting with a pool table and board games

location, private parking, exterior, interior.

pool kind of small. would have liked a hot tub

privacy with the barn style bathroom doors in the room

one small thing that could be improved is that some of the tiles in the pool were a little grubby and could do

no microwave in the room. no laundry facility .

like the the availability of the late check out and its free of charge

so called bar type of setting could use a major upgrade

i dont eat eggs but the kids love them they wanted more...

location, wildberry 4 minutes away for brunch, woodfield mall 10 minutes away, free parking and wifi, fast

we also appreciate having the laundry facilities

also, we wanted to use the on-site laundry, but the washer was not working

plenty of parking and close to the axpona event that was being held at the renaissance hotel

hotel clean & pleasant. nice restaurants nearby. nice fitness room & free parking!

the breakfast was good

elevator to all floors is very convenient as is the provided guest laundry

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

spacious lounge on 1st floor (ground floor) including a cosy bar with a large selection of drinks

room service answering system. calls holding holding too long

the person on the front desk when we checked in was rude. room service was not provided.

laundry on site was very convenient

was trash all over the parking lot

advertises a small bar on premises it's been closed for awhile

the breakfast was amazing, the location was pretty good.

parking was ample

the gym was also better than most hotel gyms

gym

nice little gym and pool

nice little gym and indoor pool

the pool was not heated.

it takes while to get to downtown and no laundry service

no laundry services or no laundry machines.

we came to chicago by train, took the blue line to o'hare and we were picked up by the hotel shuttle

the staff at the front was very friendly and i didn't even know they had a shuttle to the airport

the breakfast was

like someone was doing laundry

you feel you are in a laundry cleaning area

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

squeaky beds. old and dirty laundry room.

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

no laundry facilities on property. no restaurant.

there is no coine laundry

the fact that the pool was not available when we wanted to use it.

shuttle back to airport was great, on time and driver was very helpful and friendly

staff was very friendly, the room was comfortable and clean, the gym was clean, and the breakfast was very good

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

advertized public laundry but only starbridge customers could use their keys to unlock door

i liked the guests laundry which helped out during our stay

staff were friendly, room clean , beds comfortable as guest laundry

the , for this hotel, in the amenity, there is the laundry service

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

the shuttle service was very good and easy to use, laundry facilities are free to use

also, they have a laundry where i did my load and it just costed me $4

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

laundry

i love that my family was able to utilize the pool and the beds are so comfortable...

pool water to cold and to much chlorine in the water burn your eyes while watching your children

very frustrated since we have little kids who wanted to swim

there wasn't much parking.

maybe a little more hot breakfast items but still pretty good

they also have a guest laundry where i could wash my clothes

the hotel bar wasn't open on sunday night

highly recommend, kids loved making waffles and fitness center is good

and easy parking every night

clean, quiet, and a great facility for kids as well with late pool hours

our room didn t have a laundry bag.

no laundry

which breakfast stayed open just a little later

kids were expecting a pan cake station during the breakfast

the beds where comfortable. the kids enjoyed the pool

like a musty smell, they put me next to the laundry room where there was noise all the time

there is a restaurant and bar on site

the kids like the buffet style better

the pool is kind of small - a 3 ft-4ft, but my 7 year old enjoyed it.

it was nice to have a bar and restaurant in the hotel

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

the breakfast the eggs wasn't very good but i really have nothing to complain about

fitness room great, extended stay parking available for people traveling out of ord airport

liked the location, the price, the free wifi, the parking, the ease of checkin, the rooms, and the newness of

there was plenty of parking in a well-lit parking lot

my room smelled like weed, and how don t they have guest laundry

it didn t have a laundry services

staff was very helpful and allowed us an early check in/out

amenities include gym, parking but didn't say we had pay for it which was misleading

we're use to automatic daily room service, we didn't know we had to request room service daily

having access to laundry is good too

laundry was cheapest i have ever seen

laundry service

room spacious room good breakfast laundry area clean and all machines working friendly

there is coin laundry on site

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

gym, customer service

free parking, swimming pool

had like 4 younger kids playing hide and seek till 11:30

breakfast could have been a little better and i know it s a work hotel but the bar being closed on friday

kitchen out of service when i tried to order room service.

issue there are not enough handicap parking i am on crutches and had to park in a regular parking on the side

very nice hotel, great gym

the fitness center & pool.

parking is good

there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

that it had onsite laundry room

pet fees: last year i had the pleasure to stay in one of sonesta's hotels in los angeles

the soaps seem like they were old. but bar soap plastic crumbled as i opened it.

breakfast was solid, self service laundry.

clean rooms, convenient laundry facility, nice friendly staff.

the only ice machine was located on a lower floor in a laundry room

the kitchen was nice.

pool, lack of channels, the cleanliness of the hall ways, loud people drinking in the parking lot

one bedroom with the living room/kitchenette was perfect

was perfect with the kids

would be nice to relax in the jacuzzi besides the pool

big room with kitchen. friendly staff. clean room.

he enjoyed the pool with other kids

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

dirty laundry room with clothes scattered all over

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

they said it would be fixed in the morning but the next day it was still too cold for my kids to go in

that there was food, a gym and a pool. and the price was good

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

under construction, no breakfast pool or laundry facilities

there is no guest laundry

the room was also near the laundry with very high humidity

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

( the kids

the little cafe/starbucks, pool with towels on tables, sitting area with fireplace, aveda shampoo, evian water

the kids loved the pool and hot tub

we specifically requested a pulled away bed for our two kids since our babysitter sintuation has changed

the amenities were closed and the restaurants were operating on limited times, and there was no room service

beautiful golf course , campus and great amenities offer

didn't like that we had to leave out of the hotel and walk over to the pool, and spa facility, if there had of

we got late night food and drinks at the restaurant/ bar downstairs in the hotel and everything was amazing

room service. a microwave

breakfast here was great and delicious

kitchen, living, convenient sink outside bathroom, small but comfortable beds

the location and pool with bbq and basketball court

liked the arrangement of the rooms, the complimentary breakfast, and the staff was incredibly nice

i liked having a suite and although we didn't use it this trip the kitchenette was nice

the only issue we had was finding parking when we came back late one night.

location laundry service printer services

laundry not accept credit or debit cards

it took exactly two loads of laundry to get the scent of mildew out of my clothes

wifi is good

when calling to order the shuttle the staff was very helpful and nice over the phone

the laundry facility and the non working hot tub

breakfast was good and gym had sufficient equipment to get a decent workout in

and that the kitchen is closed on friday and saturday

the carpet was fraying, and there was a noticeable red stain near the kitchenette area

gym had a small water leak in the ceiling

good sized rooms. liked kitchenette

i used the pool, i was hoping for a sauna...

only complaint is that room service will knock and if you are asleep or don t answer they will open the door

i walked at the track at the park and even ate my breakfast out there one morning

great price, very nice breakfast, pool and gym, and helpful staff

husband, kids and i stay at this hotel this past weekend and realized that we left something at the hotel

i went in the pool and you could hear them before you got to the door 3 kids under 16, no adults to be seen

great breakfast. great price.

our favorite feature was the pool

we enjoyed the free breakfast array, including hot items

we also appreciated the free shuttle service to the airport, train station, shopping mall and more

love the set up and that it was just a walk away from the casino

next to the casino and airport, what could be better

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

super convenient location right next door to the casino.

wish they had laundry in the building

onsite laundry room

laundry room and gym are good

my kids shouldn

clean and close to the casino!

no laundry

bar and restaurant hours yet i understand that it's secondary to covid and the work force shortage

worth the money friendly staff excellent food had local bars close within walking distance and a casino across

room service info in hotel room - maybe it was on the tv somewhere but i wasn't going to poke

nice room n good wifi!

menu was delicious and the bar was a great place to unwind

we had no issue with room services, they delivered quickly

not stay on 4th floor under the gym

loved the way the hotel has a romantic ambiance throughout it the bar area was nice and busy but not too much

room service was late and food wasn t worth the price. creme brulee ugh ick

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

my kids said rosemont is nice but joe makes it great

clean and staff was so helpful and sweet and friendly including room service cleaning

close to restaurants and the office i visited for work. decent gym and good breakfast

room service was nice and quick

like the gym and heated swimming pool

no room service

room was comfortable and facilities were great (kids managed an early morning swim before our departure)

also, i never received room service or towels

clean, fast and friendly room service

not very many channels to watch for kids but you can sign into netflix with your account information

breakfast service needed more staff to handle the rush of guests, but overall service was ok.

room service exceeded expectations in presentation, flavor and value

no breakfast available on the morning we were there. small, small inconvenience.

website stated laundry services-none available

oppostunity for a late check out and the shuttle service. nice bar and pool area!

slow wifi

room service not available restaurant closed and the worst and entire group of us who arrive at

staff was great and the gym was good

pool was closed and no breakfast. the bar may have been a bit pricey.

we had no microwave or refrigerator in our room and the pool was down due to maintenance

have to pay for my dog to stay at room attendance policy has to be change my dog is my kid and kids stay free

very close for the train station very pet friendly

we enjoyed the room service from the hotel restaurant and was happy to see that there was a starbucks on site

also, laundry on the floor

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

it has laundry

and quiet, laundry machines easy to access and functionally good

wifi was extremely slow and unreliable

on back of door, hanging hardware on the wall where a picture used to be, no soap dish for the bar soap on the

the bar in the hotel

big separate shower top restaurant attached pet friendly with reasonable fee close to airport walking distance

check in very knowledgeable very clean excellent room for price punctual shuttle

easy to get to and from airport on the free shuttle

location- perfect for family with kids.

it was clean and the pool area was super great for the kids

things broke in our room like the things to the tissue box broke off aswell as the towel bar but it didn t

great breakfast

no hot tub by pool

if you need to get laundry done - it is a easy uber to schiller

the wasn t a laundry bag either

room service food was great

shuttle to terminal 5

also i had to use the hotel computer and printer (the hotel wifi, and my cell services were soooo sloooow) and

the lobby is very spacious with room for the kids to run.

wifi was spotty in our room and the concierge wasn t very interested in the problem

free shuttle to airport and late check out

we didn't touch it, but i know others with kids had trouble

little expensive especially when all the taxes and fees added on a few more selections for room

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

laundry out of order

cons were all about facilities that were not available, namely the hot tub and laundry

th a nkful for the laundry room

laundry broken, no bath tub

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

they were even able to get us clean laundry with their dry cleaning service on christmas eve

it doesn t have a laundry facility to wash clothes

fyi the airport shuttle runs 24/7 every 15 minutes, so no taxi needed

wifi should be free of charge

i would have appreciated being able to buy quarters for the laundry with my debit card

they have a laundry room for guests and a fitness center

wifi worked

and restaurants are walking distance, but disappointed at that the hotel didn’t allow 2hr early check in after

wifi worked well

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

the pool was a bit questionable. the rooms need remodeling.

to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age

hot breakfast and pool access area

argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

the bed was king size and it smelled like fresh laundry

breakfast nice pool unfortunately hot tub was not open due to virus nice fireplace on a cold rainy evening

the breakfast and guest was amazing

the shuttle bus was great

a little hard to find, potholes in parking lot.

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

crowded parking, self serve laundry not working,

rooms were next to the laundry room

friendly staff ...shuttle was great.. clean and comfortable rooms

good free breakfast

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

laundry not working, construction in the middle of the lobby

then restatred by 630 am, plus the screaming, normal laughing and carring on no problem but these kids just

is very good, refrigerator in room is big, microwave is very helpful, water pressure is great, breakfast is