from 6 due to location (across from laundry room and some outside trolley noise) but

to change my room 3 times during my 5 day stay, this was a bit frustrating, as it was either a wifi issue or a

we booked a 2nd family room and ended up with the kids on the floor in a make shift bed

the rooms was comfy and the breakfast was really good

the bed was comfy and excellent breakfast and very near to croydon centre

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

wifi was a major plus for this stay as work commitments were on going

flexibility even when rooms were available to allow early check in

the wifi

laundry left piled next to guest elevators.

the breakfast was amazing!

the kitchen staff was very kind and helpful, especially manoj

dining area for breakfast was very well kept, organized, and the staff was friendly

is ferindly and thanks garima for prepare room in advance because i have kids and found everything prepare also

loved the fact that you were accommodating to me and my 4 kids

time,one of the staff named megan was very helpful, caring and respectful towards i and my kids ( my kids both

card (with different company names on the sms messages, depending on whether booking food, or the spa)

and at the bar was given a complimentary birthday drink

also i ask for late check out and got disturb by 3 room service saying need to clean your room even after

no laundry service and had to do laundry outside the property.

i was shock on arrival to see the state and condition dirty laundry scattered all i front entrance

no washing facility/ laundry

the tv didn't work!! with kids is a little bit hard!

and helpful staff, the room was perfect and clean, the heating working very well,i found the kitchen you can

we used the spa facilities which were also part of the price of our stay

room service should be charged per room not per person per room

no bath plug and no hot food available from room service in the evening.

and we ordered room service that never turned

room service was great, and so was breakfast

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

it was a bit noisy at times - laundry truck and other annoying outside noises.

i loved the stair cases, the alcoves, the comfortable bar furniture, the large spaces

the building itself, and the bay window my room had overlooking the courtyard and part of the golf course

room service

we definitely had to wash dirty laundry the moment we checked in

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

i had two rooms with all kitchen and laundry equipment

was roomy and liked the feeling of home away from home with the kitchen and the appliances

response of enquiry about wifi problem through whatsapp as told to do so by staff at check-in counter

the staff were friendly the hotel was very clean and the restaurant was very nice also the spa area was great

located for central london by train, pool and gym an added bonus

so had plenty of room especially with kids

there was no wifi for about 2 days

the pool was lovely and very clean

good to have laundry facilities

noisy delivery of laundry very early in morning

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

bedding felt damp, and a terrible smell of damp laundry lingering

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

laundry rooms while serviceable, needed a tidy-up

it even has a laundry on-site - but beware, it does not take new bps 1 coins

to wifi issues remain, tv operation difficult in our room because of the position of the sky

area is very pretty and the bar with hotel was very convenient

hotel, bar and restaurant had a lovely vibe

right on the common room service for drinks from bar front of house pleasant and helpful breakfast room light

having complimentary fresh milk in the mini bar was great for tea.

also the room service was really

wifi in our top floor bedroom no 14 was very weak and sometimes none existent

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

wifi was virtually unusable and given the poor phone signal in the area this was a huge issue for

and they had room service

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

wifi see above

huge thanks to the receptionist who was so lovely and kind on friday night and who brought me room service

more staff in bar and restaurant to attend to customers needs more attentively

sliding door didn t close properly and room was above laundry collection area so a bit noisy in evening and

location, right across the road from the train station and next to a great bar but very peaceful at night

poor wifi.

the wifi was poor. no breakfast included.

-the wifi cover in our room actually does not exist ..

no laundry

also, their laundry service did not run over the christmas -period (12 days we stayed there), which was

there was no refrigerator in the room. they did not have laundry service.

food was excellent, the bar was great, there is pub on the river, 5 minutes walk away, with an excellent menu

wifi was excellent too

stay in this hotel very nice staff,basic breakfast is served sushmita one of the staff very helpfull bus goin

went for a more expensive room which was lovely and had a kitchen and bathroom

very nice staff, open 24h/7, room service very cool

my room, daily cleaning is just super, you go for a walk and come back to a clean room is super, breakfast is

the kitchen is managed by an external company, and breakfast is priced at 4

staff - reception and waitresses breakfast very good selection of amenities in room - iron, laundry bag, coffee

wifi a bit slow.

sadly the restaurant & gym facilities weren t open but this was due to government restrictions

lots of facilities in the kitchen including a coffee machine

the hotel has its own bar and gym which are nice additions

were checked in at 3pm into a dirty unmade room which still had the previous users dirty laundry in it

my room was in the basement and there was laundry everywhere from when i arrived until i left

fast, easy to use wifi. courteous staff.

lacks a bar i would have liked a beer when i arrived. small room

staff were more than accommodating for our early check in and late check out

standards the bathroom are not clean, some mold on the tiles the towels are not changed daily the laundry service

no laundry option in the rooms

a high end hotel with no laundry service is unusual. makes things difficult for tourists

room we originally wanted was the emperor suite, but because we were travelling with our pet, we had to choose

it was secured, the bar was good, and also good

toilet paper is not replaced when finished, laundry is not picked up

all staff were courteous and helpful from laundry services to room service

came back and could not open my room), the explanation from reception was that i had used the laundry service

to top it off, we received another guest s laundry by mistake though the staff did apologize for the error

we had two kids, 6 and 2 years old and never felt that they were a problem or not welcomed

signage in the pool. i got lost and arrived in reception!

poor service problem with lifts problem at breakfast service in terrace bar appalling

great views. nice pool & gym. perfect service.

which feels like a luxury apartment, breakfast and dinner, the staff and i really enjoyed the pool and spa

loads of roadworks outside and really quiet bar area

had a bit of a situation with one of our daughter's teddy bears being sent to the laundry with the bedsheets

no longer had saturday laundry as was advertised on the laundry list.

the laundry service wasn't satisfactory

had a prob with laundry when she was on duty

laundry arrangements not clear and took longer than agreed

breakfast, the friendly staff, cleanliness and the warm cookies on arrival!

breakfast amazing, kids loved the selection

breakfast is worth every penny

the wifi was erratic, but i'm nitpicking here.

difficult to access wifi