the laundry that was supposed to be clean, smelt disgusting

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

the laundry was clean

breakfast was very basic :) wifi also needs some improvement.

laundry, no lemon for gin and tonic, nowhere to spend time without being in room other than

- bathroom door was creaky & no toilet brush - room location was right next to staff entrance & laundry carts,

we were told it was a croissant machine but it sounded more like a laundry

room was directly backing onto where the laundry is, woke up at 5am with loads of loud banging and noise which

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

gave my baby's clothes to the laundry service for washing

great location, decent pool and gym, good food

great location, decent pool and gym, good food

thing we did,nt like was the view from our room, it looked out onto a brick building an also the gym

junior suite with room service supper was perfect for relaxing given the limitations on going outside

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

we stayed one night with 3 young kids and then the 2nd night just as a couple

and the restaurant and bar a is great

got early check in and a little helpful late check out

the location by the river - the bar was fun- the room was well designed

tidy laundry left in corridor, although i m sure this was just on change over.

taxis which never came, the cosy double was in the basement which required walking past all the laundry to get

laundry baskets still blocking the corridor at

noisy outside from early morning with laundry trolleys and bins being wheeled past!

stay was sadly slightly ruined by the laundry truck arriving at 4am and trolleys being wheeled backwards and

gorgeous place, perfect location, parking free and on site and staff were so friendly

room service, ham (without cheese) was greasy as if the bread had been fried, so my wife only ate

we were out all day the only issue was that the restaurant closed at 8pm and we couldn t get room service so

room service experience not good after arriving late settled into my room and wouldn t take my

great parking and also in an easy walk to the public bus

beautiful decor, friendly service, secure parking and amazing breakfast.

no extra costs for room service, but staff tried to charge us twice for the food delivered

bed, reasonably priced minibar and snacks, cozy pub downstairs, friendly staff who allowed us an early check in

hotel (pub with rooms) is ideal for visiting kew gardens, on bus routes and has off street secure parking

the hotel has a secure underground car park if, like me, you drove to the hotel

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

wasn t made aware that it would cost 25 to use the swimming pool at the time of booking

there's parking

nothing negative in regards of the hotel: good breakfast & dinner, nice room and park around the hotel

pros: spa facilities, beautiful room, bar and restaurant was nice, very clean, quiet, lovely balcony overall

kids eat free in the evening if adults order something

an ev charger in the carpark would be useful given the number of electric cars around.

however, if you don't feel like venturing out, the food that was being served in the bar looked pretty good,

kids received complimentary treats.

s not to like, staff went the extra mile for us, made us feel like queen and king with room service, fantastic

my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high

towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist

the place was very clean, the gym was adequate for a solid workout, and the staff were dependable and helpful

the hotel gym is small but modern and has everything you would need for a quick workout

the pool and the gym

room was clean and tidy, bed was super comfy, hotel and staff were so lovely, breakfast was amazing had lots

a wider selection for room service would have been nice,. but a minor point.

rooms were lovely and clean and there were some facilities to enjoy such as: a pool, gym and sauna

also a gym and laundry facilities if needed

a very modern facility. gym. free laundry facility.

spacious apartment, in-house free laundry facility and scenic surroundings.

together with included gym and cheap laundry facilities, and breakfast buffet, the adagio brentford ticked

wish there was laundry in unit

were placed in the annexe and at 5am a laundry delivery arrived , the trollies have solid wheels instead of air

the hotel has newly furnished rooms with kitchenette and laundry facilities

loud noise at 3am when the hotel was hauling around laundry carts right outside the room for about 20 minutes

laundry would have been good but mainly because i was on a rowing course and kept falling in the

no reasonably priced laundry nearby.

wifi was not available at all in room 343, i spoke to reception about this at 21:00, they

great facilities, staff and so friendly and helpful and the pool and spa access is easy and spotless, also the

the location was perfect for us. the restaurant and food was great especially the breakfast

the bar was under renovation at the time, but excited to see the finish results next time.

room service was slow but the hotel was very busy due to rugby

the wifi access is unreliable.

arrived at school pick up time and the parking area was very busy as there's a school next door

coffee selection and mini bar is great

the honesty bar was a lovely touch with great options, but priced quite high - though this is to be expected

free parking and internet

no comfortable area to sit while awaiting room apart from at a table in the bar area which was without atmosphere

hotel with nice bar area and the room was clean and very comfortable

staff would sometimes be managing the bar and the desk together which meant you could be left waiting for a

bar area with a few board games and a pack of cards that i used with my son age 8

the location of the room could be better. one window was facing the laundry and service exit.

wasn't told it was right next to the rubbish collection and laundry truck pick up area

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

36, ground floor: next to laundry, smell of detergent overpowering

no problems finding a parking space. good view from the room.

the hotel laundry was directly outside

a room overlooking the laundry

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

there's no laundry service

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

laundry service was quite expensive, so there is a reasonable and good laundromat close by as well

no facilities to do your laundry, instead, we had to pay around gbp 100 to get them laundered through the hotel

20 laundry lorry reversing outside and engine

no safe inside the room 2) no self-service laundry service 3) entrance of the hotel is not facing the main street

friendly staff, quick check in and good bar service

don t get fooled by the laundry bags, they do not have a laundry service

onsite laundry facilities

i somehow expected in-house laundry facilities, not an outside service provider

i could only connect to the wifi for a very limited period

clean hotel with comfy beds and a decent breakfast staff were accommodating and caring when my kids were sick

no laundry small size room

really helpful staff and able to facilitate an early check in

the breakfast we recieved at our door in the morning was great, had good quality items and was nice to

pleasant room with good ensuite facilities. good breakfast box. generally a good stay.

duty reception staff enabled early check in which was highly appreciated

amongst others, we found a previous guest dirty laundry in a cupboard under the sink and the extra pillow in

and effective but, apart the guests, it's also used by the staff for transporting to/from the laundry all the

they advertise laundry facilities, but when we asked, we were told that there was only a washing machine & no

not the end of the world and i got some fresh towels from the laundry cupboard

was tattier than i anticipated, we were in a basement room, no natural light, by laundry facilities the room

staff - reception and waitresses breakfast very good selection of amenities in room - iron, laundry bag, coffee

i would expect better for this price, for instance cooked breakfast served straight from the kitchen, hot

for kitchen (i think) came on at 6am and kept us awake

did not use restaurant, bar, gym facilities but did like the small sitting areas around the ground floor

gym facilities were great

laundry process very odd but reception staff recovered the farcical situation

daily cleaning with change of laundry was good

inside the facility, there is a bar, open-buffet breakfast, fitness center, and laundry services

poor selection of tv channels, laundry and breakfast very expensive

we also experienced some problems with laundry as our clothes were returned to us dirty and no proper explanation

bathroom dirty, ground floor bedroom window didn't shut properly and was right by the outdoor laundry, no privacy

bathroom, clean towels kettle, fridge in room with everything you need for a decent continental breakfast slept

the breakfast was perfect (cornflakes, toasts, jam, butter, milk, juice, tea, coffee and even hot

wifi would have been good, but to be fair i was aware of this beforehand.

not have free wifi

laundry fee is high

also, room service in the evening was excellent (

only issue was having problems with the wifi

breakfast was excellent with a great selection and also had an evening meal which was very

room service was very good, and i will definitely book again

i liked the writing desk, the wifi was fast and reliable and the decor was generally good

the bar was great as well - had a few drinks and tapas and ended up chattin to the locals - very

didn't use the wifi really

the wifi was somewhat fast as well

comfy bed, big tv, good wifi, powerful shower and blackout blinds

was next to the laundry which gave it a chemical odour the entire time we were there

window opened to the laundry room in the hotel and the bedroom window was next to the smoking area so from 9:4

laundry room was a bonus too

it was down stairs and was dark and the stairway and hall was littered with laundry etc

the cleanest but its acceptable given its an affordable hotel, not sure if they have free wifi

were on the ground floor and around 2am there was a collection of laundry which was very noisy the complementary

fact the laundry room was located next door and it was very loud with the sound of the washing machine and

lot's of boxes and packaging directly outside our room and stacks of laundry

wifi not great in room - poor signal

wifi had issues.

and room service really good food

also, 24hr room service was advertised but was told that snack would take 40mins to prepare

when i booked it said there was a bar but it was clised

nice hotel, conmfotable rooms and great restaurant and bar

i wish i had a little table in the room. wifi was sometimes off or not strong for zoom meetings.

great location, tesco and laundry mat so close

staff in kitchen was bit rude and i had to wait for long time before they could take the order or serve the

the kitchenette could be better equipped.

road not in the main hotel so felt disconnected and with the weather it was really hot and the wifi wasn't the

the wifi was quite good as well

there was a big double bed and bunk beds for the kids

restaurant and bar area, comfortable rooms with lovely housekeeping staff

family room, loved the bunk beds for the kids, nice touches for the family like top trumps game, books and

there was a big double bed and bunk beds for the kids

mini bar was well stocked and the shortbread in a little jar with personalised message for the kids was a nice

a laundry room is available, but that feels like it s creating extra effort for the traveller

no laundry

no hot water in the shower - breakfast not very assorted - no laundry service

quirky touches laundry room with iron. 10 early check in suited our needs :)

t bother with the wifi but i saw no information in my room

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

water is provided in the room and deliver laundry to room - both need to be collected at reception

the wifi even held up for a few games while my partner was getting ready

shower extractor fan didn't work, there were no water facilities in the gym

room service breakfast was 20 mins late ( after i had called to ask where it was)

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

were told room service was 24hrs and checked with the duty manager

wifi is really

parking and pet charges are a little steep but hey ho, it's okay.

all the sheets and laundry blocking my door

we stayed for over two weeks, so we welcomed their laundry service, which was only a pound/bag

reception a bag of laundry to be done and when collected, it was still unwashed, very disappointing

when i asked to do laundry there was no

we were also next to the laundry room which was in use throughout the night

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

there's no laundry service.

over all the spa and the stuff we're all helpful

and room service is perfect

friendly reception, able to book late check out easily

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

site coffee shop / cafe & 24 hr reception desk, tv & wifi, comfy rooms with iron, good hanging space, lovely

no room service. i couldn't charge bar orders to the room. pillows could be better

the staff checked us in at 1am and were very friendly and got us a drink at the bar etc

italian girl was amazing and huleio i think his name was, at night on bar 10/10 keep these they are doing you

i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

location, breakfast and bar were great

wifi access didn t work - didn t need it so didn t follow up

couldn't log in to the wifi.