no washing facility/ laundry

i was shock on arrival to see the state and condition dirty laundry scattered all i front entrance

no laundry service and had to do laundry outside the property.

tv did not work no matter how much we tried to get it working, wifi barely working in our room

good service, clean, well equipped with a kitchen, small fridge in the room, back garden for fresh air and

laundry left piled next to guest elevators.

friendly staff, especially during breakfast, kids got christmas crackers every morning

best service ever thanks to manoj he is awesome excellent service on bar and breakfast from him

i didn t find the wifi too great.

& garima was amazing as we arrived late the night before they happily accommodated our late check out due to

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

the wifi speed is very good

staff are so helpful and friendly in the reception and bar area

i guess i have a tale to tell my kids (head to the negatives

from 6 due to location (across from laundry room and some outside trolley noise) but

guests are expected to park at a distant car park and walk back with their luggage and kids, which is very

to change my room 3 times during my 5 day stay, this was a bit frustrating, as it was either a wifi issue or a

staff friendly ud83eudd17 i just wished the tv in the room could connect to internet so the kids could watch

the kids and myself were pleased with the state of the room

staff were very nice and helpful especially recommending breakfast options to kids

naima was very helpful by guiding us, the breakfast included was very good and the gym was also very nice, the

did not to have breakfast but had a evening meal room service was lovelyud83dude42.

i love the lobby area downstairs and the way we can drink coffee and chill there, loved the 24/7 gym which is

great staff and enviorment. vey nice room and bar area etc. staff all very friendly.

it even has a laundry on-site - but beware, it does not take new bps 1 coins

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

self service laundry on the forth floor

laundry rooms while serviceable, needed a tidy-up

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for

give me a soap bar any day

having complimentary fresh milk in the mini bar was great for tea.

area is very pretty and the bar with hotel was very convenient

amazing mini bar and snack

of personal info and also agreeing to receive updates or it won t let you sign up and order room service

terrible room service option and food wasn t great

friendly staff 24hr room service and great breakfast with

a reasonably priced room service and a bar area

a family, but by the time we got back from the cemetery, it was a little late so we opted for the spa instead

room service in hotel of that calibre

i had two rooms with all kitchen and laundry equipment

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

we definitely had to wash dirty laundry the moment we checked in

breakfast was lovely, although each day i did have to explain i was a genius at booking

decent, large kitchen with a bar, comfy bed an sofa/living room

great breakfast and food at the restaurant

excellent breakfast the best i've had in any hotel a great choice

booked a few months prior and requested early check in around 11 or 12noon

wifi required signing back in a few times, and the fridge was really small (couldn't fit a 2l

the breakfast buffet was delicious

toilet bowl was filthy. the place is a building site, not pleasant at all. kitchen looked dirty.

other guest were smoking in their rooms and rather than deal with it the staff would just spray air freshener

room service just dropped of new towels no cleaning or empty the bin bag in the room

short stay, friendly staff, nice breakfast

staff are friendly, the customer service is excellent, and the breakfast provides a great start to the day

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

noisy delivery of laundry very early in morning

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

good to have laundry facilities

were checked in at 3pm into a dirty unmade room which still had the previous users dirty laundry in it

my room was in the basement and there was laundry everywhere from when i arrived until i left

the only thing i really didnt like was that there was advertised as having a bar but when i went to get a drink

fast wifi, bed was comfy

is there no kitchen and dishwasher

comfortable beds, quiet room, good room service and facilities with attention to detail

and they had room service

also the room service was really

room service: one order of fish and chips, no drink: 25 pounds

bar is a lovely atmospheric place to enjoy a drink

sliding door didn t close properly and room was above laundry collection area so a bit noisy in evening and

the honesty bar was brilliant- huge lovely showerroom

lovely walk in shower and bath. free room service for breakfast

ordering room service via the app was really convenient

they are flexible and allowed an early check in and late check out, which was very helpful

there was no refrigerator in the room. they did not have laundry service.

no laundry

also, their laundry service did not run over the christmas -period (12 days we stayed there), which was

clean.very close to tfltrain station .bus stop to victoria free wifi every helpful personel

breakfast gorgeous, frequently topped up, lots to choose from & hot

transport was also easy to take from there, it had a good location and the kitchen and laundry were useful for

nothing was good about this property except it had a laundry facility.

they had free laundry, but the dryer seemed to take 3 hours

lovely staff, super clean facility with kitchen and laundry access. close to public transport.

there is a house kitchen with all the tools one may need to cook a meal and a small laundry facility on site

toilet paper is not replaced when finished, laundry is not picked up

all staff were courteous and helpful from laundry services to room service

came back and could not open my room), the explanation from reception was that i had used the laundry service

to top it off, we received another guest s laundry by mistake though the staff did apologize for the error

and the concept overall it was a really nice take on modern london, location was perfect, we had late check out

poor service problem with lifts problem at breakfast service in terrace bar appalling

the largest, peaceful infinity pool in stunning classical room was perfect for a long swim

i called the room service to request but sometimes no one appeared to clean

great views. nice pool & gym. perfect service.

which feels like a luxury apartment, breakfast and dinner, the staff and i really enjoyed the pool and spa

standards the bathroom are not clean, some mold on the tiles the towels are not changed daily the laundry service

no laundry option in the rooms

a high end hotel with no laundry service is unusual. makes things difficult for tourists

there was room service, although we didn't avail of it, and we received a very warm and friendly welcome

and room service was spot on

the wifi was erratic, but i'm nitpicking here.

breakfast was excellant and the bed was very comfortable

room was nice and the bed was comfy except the pillow, the staff were lovely and helpful and the breakfast was

room service spot on

warm cookies on arrival went down a treat with my kids

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

were told room service was 24hrs and checked with the duty manager

we got a puncture when we were about to leave they helped us sort out the rac and gave us and the kids free

friendly warm welcome. gorgeous bar area and decoration. fabulous room and bathroom

it was a bit noisy at times - laundry truck and other annoying outside noises.

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

we also did the walk around the golf course and went into london, via coulsdon s

the breakfast wasn t great for 10.

needed a pet friendly hotel and this certainly met the requirement in some style

had a bit of a situation with one of our daughter's teddy bears being sent to the laundry with the bedsheets

laundry arrangements not clear and took longer than agreed

no longer had saturday laundry as was advertised on the laundry list.

had a prob with laundry when she was on duty

the view was a train track the check in was rude the laundry service was done by 11 they pre authorised my card

i liked having access to laundry facilities

safe, outstanding breakfast, laundry, the hardest working hotel staff you will ever find

finally, we were happily surprised to see that there were free laundry facility for guests - they sell soap

studio room with fully functional kitchen, perfect breakfast and evening refreshments & wines, laundry room,

there s complimentary diy laundry service and small gym at the basement of the hotel

staff - reception and waitresses breakfast very good selection of amenities in room - iron, laundry bag, coffee

staff, quick check in, parking, nice and comfortable rooms and pet friendly

gym facilities were great

wifi was excellent in the lobby and in the bar/restaurant seating area

the bar and restaurant are good, too (we had supper and breakfast)