well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

wifi speed

t in all rooms it wasn t signed very well regarding how to get to the hotel from north terminal shuttle

we didn't have breakfast we had to leave early.

not having to go outside to get to airport very comfortable bed - with early check in available

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

did not have time to enjoy the complimentary breakfast

we had an early check in around 0500 to that end we couldn't take advantage of the full breakfast

open cafe; allowed very early check in for an additional fee; hotel is right next to the west jet check in -

the hotel did make this right but not charging me for laundry to which i was grateful

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

stay before holiday flight and early check in

speedy room service with plenty of food

check-in was quick and great, the room was very comfortable and we had room service and the food was delicious

laundry bags everywhere, restaurant floor dirty

the dirty laundry was in blue bags in the courtyard

comfortable room, beautiful towels in the bathroom very pleasant, helpful staff and a very good breakfast

wonderful free continental breakfast, from 4:00am until 10:00am!

got early check in which was lovely, nice walk into town (approx 12 mins) and car was in secure car

- people talking, coming in and going out until the early hours and also obviously above the laundry room as i

room 14 was super small. laundry trolleys were sorted outside my window at 7am.

room no8 was over the laundry and tumble dryer quite noisy late after bedtime

left it in unsecured laundry room

room was located next to the laundry and reception and across from the kitchen

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

we asked for a double bed and also we requested an early check in

the option of room service the tea and coffee making facilities and good service from staff always quick to

the facilities and staff were excellent and it has a gymnasium

the restaurant staff were so nice withthe kids

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

guest laundry is always useful but that's not a deal breaker.

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

i saw signs for a laundry but didn't use it

they had an laundry guests could use

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

there s no self-service laundry facilities i

lovely spacious comfortable rooms, and reception areas. good food, gym.

free wifi too

the gym facilities were excellent

wifi at all

not even room service

after seeing the charming common areas - some with roaring fires in the various fireplaces - we were sorry that

easy to find, ample parking

very limited room service menu was offered on the night we stayed

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

the only way to use the guest laundry is to download an application

the 24/7 self service laundry facilities were convenient and affordable

laundry was terrible

laundry facilities and the food in the restaurant was very expensive

we advised the hotel that it was the first day of our honeymoon in advance and they left petals and swan towels

was great, hotel has great facilities and, most of all, is pet friendly

location nearby airport. has pool, gym and room was great

friendly staff, bar dining specials, pool, late check out available

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

cost of food and drink. laundry is outsourced and expensive.

good wifi connection

the bar was fantastic

breakfast was really good, lots of options

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

no information about room service

noisy bar deliveries in morning

friendly staff, good food for dinner and breakfast, what's not to love

there was a minor mix up and the kids bed wasn't made up, but they quickly got us sorted.

big double room with sofa, free wifi which is always a bonus, bathroom very clean and a lovely breakfast and

wifi very reliable

the blackout curtains were brilliant having netflix and youtube in the room really helped room service was great

close to gatwick airport for our transfer. good bar and restaurant facilities. good price.

dear, the twin room we had was just like it had been a former laundry room/ cupboard

no wifi

back in time with a proper old school hotel but with the mid cons of top bathroom and fast wifi

contrary to description, there is a carvery restaurant and the bar serves good also

staff were really helpful, allowed our request of an early check in to be granted

the cleaner tired to give us stuff from a dirty laundry room

need more activity and play area for kids

no fridge there is a phone for room service that's lead doesent connect to anything

pool spa

gym should be free for guests...

clean laundry on bed and towels in the room

first off called on the day to ask for early check in which was granted and code was sent to me and when my

want early check in and ready asked them for early check they said if the room is ready will give me the

hot water, wifi, tv, heating, all ok

no room service

our room was also of good size so it was good as we had kids with us, also we really enjoyed the fact that

up to its expectations, massage was good, but we were kept waiting with no apology, felt that the pool area was

complimentary dvds and room service was brilliant

and there is free access to the swimming pool, jacuzzi, sauna, steam room and gym

spacious and warm room comfortable bed excellent clean facilities: gym, sauna, steam room, pool and jacuzzi

what i thought was going to be a tranquil spa and hotel stay for under 500 turned into 850 very quickly

i ordered room service for dinner (which can be hit & miss) but the food was excellent

real credit to the hotel - all staff friendly and helpful - spa treatment very nice - free ample parking - huge

found there was not enough seating around the pool area for the number of guests so we could not relax around

room service menu is very basic but

small issue with the laundry which was eventually positively solved

ate in the bar in the evening because there was a wedding in the restaurant, menu a bit limited

food really nice, from bar menu

local to work and room service

your carpets are not clean and spindles missing on the stairs leaving big gaps kids can fall down

restaurant didn't open until 7pm so we were restricted to having dinner in the bar (with young kids who couldn

the room service menu was a bit limited

there were only two parking spaces at the lodge and we were lucky to get one of them

the bar was a bit small maybe need another

we dined from the bar menu and asked if we could eat in the adjacent lounge area

smell in the room and noisy as room was above the bar area.

the old setting with fireplaces and log fires

how cosy it makes you feel. the waiting room with the fireplace is the best one :)

the spa and the racecourse distance.

bar staff were lovely also

kids menu extremely high

enjoyed the pool and the golf

breakfast good room service

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

soon as you check out you are not then allowed to use any of the hotels facilities, not even the bar to buy teas

the hotel manager rang us in advance to let us know and explained that there would still be a bar menu available

the hotel lacks facilities like pool, spa which would have made this luxurious

friendly staff, quiet, clean, good wifi.

room service breakfast mixup was not tragic

i did not have breakfast or dinner this time at the hotel but had a drink in the bar when i returned in the

great place for kids they loved the pool and box hill

very tasty cooked breakfast, good wifi

sadly did not have an opportunity to try the outdoor pool

morning noise immediately outside bedroom by laundry being collected in large trolleys by lorry

upon mentioning the wake up call by the laundry skips no offer to resolve my complaint

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

room noisy was on ground floor outside laundry with constant machinery noise.

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

plenty to pick from for all tastes only small point is spa use on out arrival day coincided with kids swim so

the lounge area and bar area were really comfortable

the spa is lovely, rooms great. breakfast and room service a bit sad.

say negatively about the property if i had to find something it would be the times slots in the spa for family

the wifi connection wasnt great and my tv kept shuttiong out.

breakfast, spa, room, restaurant

the spa was amazing

there was a bit of mud near the near the new spa centre but not unreasonable, given the work that was going on

big doorstep beef sandwich in the bar and a great choice of food for breakfast

room service sandwich for 18 was a microwaved and hard and basically inedible

it was a bit noisy at times - laundry truck and other annoying outside noises.

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

reception is poor in room and bar areas, but did not overly affect my stay but could for others

think couldbimprove on the bar area

it was our pearl wedding anniversary so hotel spread petals on our bed spread

small room for three people and no laundry service

bed lovely lady on reception who gave a late check out as we didn t arrive till just after

average self serve breakfast wifi intermittent no bath

the kids had their own beds and there was enough space for us

kids running around at breakfast. bloody nightmare

woken up by laundry collection. not enough shower gel/shampoo.

laundry truck at 6am was noisy and woke us up

lovely bar and lounge area

super helpful staff, easy to reach, plenty of free parking and within 5 minutes of our venue.

good value well appointed accomodation with freindly staff. pet freindly

plenty of parking

nice to see 4 ev chargers in the spacious car park

the food served in the restaurant for the evening meal was superb as was the breakfast

we had drinks in the bar which were very reasonable and breakfast which although a busy time came quickly and

the large private parking was very much appreciated

there's no room service

room service was great, and so was breakfast

a reasonably priced room service and a bar area

had an amazing room, such value for money, including breakfast and used the spa aswell, i will be reccomending

for a wedding on new year's eve and, although they were busy, staff met every need - providing early check in,