no washing facility/ laundry

i was shock on arrival to see the state and condition dirty laundry scattered all i front entrance

no laundry service and had to do laundry outside the property.

tv did not work no matter how much we tried to get it working, wifi barely working in our room

good service, clean, well equipped with a kitchen, small fridge in the room, back garden for fresh air and

wifi wasn t as good as hoped

of personal info and also agreeing to receive updates or it won t let you sign up and order room service

very lovely rooms. great wifi and excellent location. breakfast was good too.

to wifi issues remain, tv operation difficult in our room because of the position of the sky

having complimentary fresh milk in the mini bar was great for tea.

it even has a laundry on-site - but beware, it does not take new bps 1 coins

bedding felt damp, and a terrible smell of damp laundry lingering

self service laundry on the forth floor

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

laundry left piled next to guest elevators.

the breakfast was amazing!

the television in the gym room did not work and the breakfast options are a bit underwhelming.

tv channels for kids was not working they get bored but it is fine

i didn t find the wifi too great.

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

very clean and comfortable bedding clean water and good wifi

like a lot of the people who stayed was in the same floor as me some lady shouting at her kids wasn’t nice

t like a lot of the people who stayed was in the same floor as me some lady shouting at her kids wasn t nice

from 6 due to location (across from laundry room and some outside trolley noise) but

the overnight bar was always well-stocked

to change my room 3 times during my 5 day stay, this was a bit frustrating, as it was either a wifi issue or a

rooms were neat and clean location is good wifi was good

there is a bar open in the evenings which appears to be popular with guests

went for a more expensive room which was lovely and had a kitchen and bathroom

good wifi

the place is advertised as non-smoking but the curtains which stink of smoke, are proof that this is not enforced

wifi was a bit slow and our room was a tad smaller than expected as the photos showed bigger

good price, better service. thank you for your kindness at the breakfast area.

were checked in at 3pm into a dirty unmade room which still had the previous users dirty laundry in it

my room was in the basement and there was laundry everywhere from when i arrived until i left

no bar :)

no bar as such or evening catering, but there is a public area with tables and chairs

could do with room service and mini fridge

toilet paper is not replaced when finished, laundry is not picked up

all staff were courteous and helpful from laundry services to room service

came back and could not open my room), the explanation from reception was that i had used the laundry service

to top it off, we received another guest s laundry by mistake though the staff did apologize for the error

the rooftop pool is amazing with sensational views

room service was amazing, and the cappuccinos at breakfast were the best i've had outside italy

great views. nice pool & gym. perfect service.

i called the room service to request but sometimes no one appeared to clean

signage in the pool. i got lost and arrived in reception!

the largest, peaceful infinity pool in stunning classical room was perfect for a long swim

sliding door didn t close properly and room was above laundry collection area so a bit noisy in evening and

the honesty bar was brilliant- huge lovely showerroom

the bar and restaurant was buzzing all weekend

they are flexible and allowed an early check in and late check out, which was very helpful

ordering room service via the app was really convenient

very clean nice smelling property the receptionist welcomed the kids with a activity pack!

member of staff at reception made a really big effort to chat to my kids every time we went past reception and

loved the fact that you were accommodating to me and my 4 kids

we used the gym and everything worked and was in very good condition

breakfast was amazing lots to choose from

laundry arrangements not clear and took longer than agreed

they lost my laundry

no longer had saturday laundry as was advertised on the laundry list.

had a bit of a situation with one of our daughter's teddy bears being sent to the laundry with the bedsheets

the laundry service wasn't satisfactory

no laundry

also, their laundry service did not run over the christmas -period (12 days we stayed there), which was

there was no refrigerator in the room. they did not have laundry service.

we literally needed an umbrella to get in/out the room we got kids first to be safe and returned back to check

room ok - bed (emergency) for kids not comfortable, too soft, u shape. ac not working.

no laundry option in the rooms

standards the bathroom are not clean, some mold on the tiles the towels are not changed daily the laundry service

a high end hotel with no laundry service is unusual. makes things difficult for tourists

my husband found a rose petal between his toes in the night which was romantic but not ours ud83dude2d wallpaper

bar staff was excellent views were lovely

transport was also easy to take from there, it had a good location and the kitchen and laundry were useful for

nothing was good about this property except it had a laundry facility.

they had free laundry, but the dryer seemed to take 3 hours

lovely staff, super clean facility with kitchen and laundry access. close to public transport.

there is a house kitchen with all the tools one may need to cook a meal and a small laundry facility on site

the daily breakfast was good with several choices and the laundry facilities plus all day coffee and water were

the common breakfast area and amenities (like free coffee, a small store with snacks & laundry facilities) were

i liked having access to laundry facilities

free laundry service and fitness room on site

there s complimentary diy laundry service and small gym at the basement of the hotel

a kitchen room does not provide dishwashing sponge, there is a washing machine does not provide laundry liquid

no self serve laundry facilities

poor wifi, poor signal, poor laundry service

me for someone elses laundry bill-took 1 month and a lot of hassle to get my money back - customer service

catch it at a quiet time, lumiland for the kids was fun and a free of bottle of wine for saving laundry was much

lift was slow. especially when housekeeping was using it for laundry.

it had a window, but in the evening (while i was trying to sleep to recover from jet lag) large laundry bags

he then proceeded to throw the bags up onto the street as we didn t realise all the laundry was in bags

after requesting we got a1 1 kids table not sufficient, just a joke, stupid hotel, coffee machine broken,

limited choice in bar. breakfast was adequate but again , limited choice.

room and gym facilities are great

cost of 57 for room service was extreme especially as we didn t want it and had paid already for breakfast

information regarding breakfast, wifi, etc was not forthcoming

the morning breakfast service was lovely and had a selection of sweet and savoury foods to indulge in, as well

my boyfriend and i got sick from the room service food and we told them at checkout and we got a refund

the dining area is in the basement amid the laundry rooms and the food dispatch area is cramped when more than

staff, breakfast, room service, location

great location. clean and room service every day

lastly wifi would not work all the time not in the room anyway

lots of hot water and good wifi

the wifi at the top of the house was not too good and we ended up just using our phones instead.

signal of wifi is a little weak

wifi was a bit hit'n'miss; lots of quite steep stairs, also down to breakfast, so would be

wifi was a bit on the weak side on second floor and the cleaning service was quite loud

wifi was as well good and the room was quite

close to very delicious lebanese resturant (yamal alsham) friendly staff both front desk and room service quiet

couldn't get wifi

coffee for breakfast can be better

be nice if the restaurant downstairs had a kids menu and served more lunch type food aswell

the location is excellent, if you have kids, there is a playground and lovely walks by the river nearby

hotel was very clean, they provided iron, ironing board and laundry service (for an extra charge)

no laundry services

breakfast was continental, nothing spectacular, but enough choices

the reception area and bar too warm.

superbly welcoming reception staff, helpful late/night and the breakfast staff were outstanding

the wifi didn't work for us

wifi was working slowly

excellent wifi signal in the

wifi intermittent

wifi connecting is not good enough

comfortable beds, quiet room, good room service and facilities with attention to detail

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

close down the bar before midnight, which surprised me

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky

also the room service was really

of lift and maybe a laundry room above very noisy until about 3am kept our 9y old grandson awake could not get

the staff were good to accommodate my laundry heap pickup and delivery and stored our luggage for us during

didnt like that the housekeeping piled all the laundry right in front of the elevator

loved this hotel, great location, friendly staff , super fast wifi

breakfast was good

a lot of dust, no reception (entrance through the laundry), dangerous stairs, construction material (screws,

lots of dust, no reception (entrance through the laundry room), dangerous stairs, construction material (screws

no laundry on premises, with nearest laundromat pretty far away, it's a disadvantage.

utility room 24/7 so when we opened the curtains, this strange lit room for cleaning supplies and laundry, was

laundry room, a lot of footsteps early in the morning

charged 65 for a laundry service i didn t use

dont use the laundry my clothes never arrived back i had to leave them in london

laundry took more then 3 days to come back

broken pool tiles, limited loungers, laundry bins need to be provided around the lounge area

pool was a lovely addition to our few days stay in london

staff - reception and waitresses breakfast very good selection of amenities in room - iron, laundry bag, coffee

our room looked onto kitchen service area but most other rooms have more of a view, just check when booking as

slow wifi. the floor creaked when walked upon.

the hotel has its own bar and gym which are nice additions

i was really looking forward to my night away from the kids, but sadly it didn't happen for me