i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

well appointed room, good wifi

location, breakfast and bar were great

lovely hidden gem with a bar downstairs to relax highly recommended

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

was no room service

the hot tub and the gym was great for me just what i needed.

just wifi signal

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is also a laundry facility about three blocks away

he went out of way to accommodate our early check in and also guided us with few tips to explore london

was included, good wifi, fridge in room

cheerful relaxed atmosphere, interesting decor, food available, pet friendly, great staff

s it is absolutely brilliant that the hotel is pet friendly and our very well behaved 6 month old labrador loved

there is a gym to exercise or a bar to have a drink and both are open 24/7 so there's something for everyone

free wifi

great rooms and facilities gym, games all included in price.

easy to access, a self-service laundry, price was great.

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

there is a laundry with washing machines and dryer available for a small fee which we found

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

parking was easy, some snacks and drinks available, everything you need for a short stop over

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

location and cleanliness . free parking . near public transport

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

location, lovely staff, we got a free late check out for our departure day which we really appreciate it by this

not applicable. early check in at lhr soe skipped breakfast

good wifi

laundry services

location perfect for early check in at heathrow

sky bar vibe, food and service was great, and pk indian was exceptionally good, delicious food and

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

as we travel long haul, we arrived midday, told to check in before 3pm need to pay early check in

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

you for a lovely stay, thank you for the complimentary late check out, and the bag storage

although we didn't use it, liked the late check out option

staff, ordered room service didn't have to wait very long for the food which tasted

no laundry

pool bar closed at time of visit

the staff very helpful and printed off our boarding passes which was most appreciated, the indoor pool kept the

late check out time

very good sports bar and food

no laundry facilities

i loved having access to the pool, sauna, jacuzzi and gym from 6am till late at night

no spa treatments

excellent bar and staff

great location near heathrow. stayed one night and was great. food on site and bar was handy.

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

i was promised someone would be in contact about laundry compensation

laundry room

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

frustrating because we had just come from a long flight and i really wanted to get the kids to bed

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

we were given a very early check in. steam room and sauna were good

need a vending machine for soft drinks at night but the mini bar was helpful

nice access to terminal 4, good gym facilities, comfortable bed

booking i asked if there was a way we could have a later check out

no laundry service on weekends.

lack of self-service laundry

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

room with view of runway had room service lovely meal as was to tired to go to the restaurant staff at reception

room was a great size everything was clean laundry was lovely and fresh

really enjoyed our stay, friendly staff and a cooked breakfast at weekends

good breakfast, friendly staff

wifi was available free of charge as well it's a great price you don't even get that in most hotels

continental breakfast complimentary (the pastries were fantastic

spa not worth the visit, pool and sauna only.

our kids loved the pool

funky decor, the friendly staff, the pool and steam room

food in the bar was too expensive for what it was. drinks were expensive too.

gym, food selection, bar, room everything !

comfortable bed and good air conditioning plus a handy laundry

room was very comfy and there is a laundry for guests

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

having the on-sight laundry was also a bonus

guest laundry facilities available. good bathroom amenities & shower.

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

i especially enjoyed having access to the pool and spa for 5, which helped me wind down from a stressful few

lovely pool, theme and very clean

full of kids

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

staff were not overly friendly and there were limited dinner options for kids.

very warm, comfortable, clean and spacious bedroom, with ac, tv and free wifi

the interior space is wonderful, but the wifi is not very good

reception staff gave a very early check in

no room service - safe, television did not work

room was very comfortable and clear instruction of what to do with mini bar and room service

to order room service you first have to download an app onto your phone

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

no hair dryer. no laundry bag.

received an early check in

the breakfast is wonderful and plentiful, offering a rich variety to start the day

wifi stopped in the evening around 9pm for a short period.

video calls and streaming with wifi lags but alright for browsing

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

location, parking, facilities and staff

the grounds are superb, spa and gym facilities are great and our room was comfortable, spacious and clean

room, breakfast, staff, surroundings were all excellent. very helpful arranging a taxi too.

unfortunately kids cant use the pool.

the laundry was good but only without the detergent...we have to shop for it.

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

great to be able to use the laundry for washing

reception service is warming. room service is also good.

i had an issue with the wifi in my room and the staff responded so quickly to resolve the situation

that because function was on gym was closed

i loved the breakfast. the housekeeping women on the 1st floor was so nice

it would have been great to get breakfast included.

would be great to have a guest laundry for travellers.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

no quick laundry facilities for short stays or weekends

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

at checkin sold us a private taxi over the hoppa saying hoppa would be 15 for me and the kids and a private taxi

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels

no laundry facilities or laundromat close by

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

there are nearby grocery stores, coffee shops, and a laundry, adding to the appeal

laundry facilities on site were also helpful

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

liked the quality of the room, the friendliness of the staff and the excellent breakfast

when you wake up in the night gasping for a drink but know the bar would be closed

lemon or limes in the bar ordered corona beer no lime and a gin and tonic no lemon when a staff member could

italian girl was amazing and huleio i think his name was, at night on bar 10/10 keep these they are doing you

great mini bar options and sweet little toy basket for the kids

i called for room service they charged 2,50 even for ice

mini bar was well stocked and the shortbread in a little jar with personalised message for the kids was a nice

to have to load an app to order from room service

breakfast bar service

laundry facilities and gym were both available, but both very small, and away in a corner of the

a free gym and cheap laundry facility plus food and beverage on site as well as sainsbury s local just 50m

wish there was laundry in unit

spacious apartment, in-house free laundry facility and scenic surroundings.

and laundry facilities were easy to use

the pool and the gym.

hotel was so clean and staff were so friendly the use of the pool and sauna was incredible kids loved it but

rooms were lovely and clean and there were some facilities to enjoy such as: a pool, gym and sauna

was exactly how i wanted, bar staff and reception was lovely

the hotel gym is small but modern and has everything you would need for a quick workout

the bar staff on sunday also very friendly

shower pressure was rubbish and a weak wifi

wifi in all rooms please and if not please advise when we book...

we had to book two rooms and these were on separate floors, which made it tricky as we have kids aged 7 and 1

the individual chairs are good for when sat at a dining table, just not for relaxing in the bar area

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

not only had to wait for our 2 bedbroom check in,

room service person was excellent, friendly and made my request personal and very satisfying

late check out

i like the bar area and i like the restaurant. i thought it was lovely.

gave my baby's clothes to the laundry service for washing

thank goodness for the roebuck next door, landlady was great and open kitchen for

great location, decent pool and gym, good food

every single member of staff acknowledged us at breakfast with a smile and a good morning the room service was

wifi signal was weak, the minibar was empty and there was a strange smell coming from the empty

there was laundry all left in the corridor

taxis which never came, the cosy double was in the basement which required walking past all the laundry to get

stay was sadly slightly ruined by the laundry truck arriving at 4am and trolleys being wheeled backwards and

tidy laundry left in corridor, although i m sure this was just on change over.

were vacuum cleaners and laundry trolleys left outside our rooms for the night we stayed there

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

kids especially enjoyed this

good food and service in restaurant, bonus having a pool table in bar area and views from outdoor terrace /

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

15h no linen from laundry, entering room at 16

a room overlooking the laundry

there's no laundry service

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

i think it slipped through from the laundry company and just got missed when making the bed up and probably

booked twin beds, and also requested an early check in

service, rooms, facilities, staff - we were a group of 10 (kids and adults)

i could get room service for dinner which is a winner

laundry was easy due to the laundry matt kiddy corner to the hotel

laundry right next door was handy too

great location- friendly staff - loved the fact there was a self serve laundry right next door

kids loved it

phones linked to wifi but there was 'no connection'

the minute we checked in we felt welcome, from all the bar staff, and particularly from the receptionist

fantastic location for kew gardens and on site parking a great bonus

and horses was excellent, the location, the room, the bed, the bar, the breakfast service, the parking and most

hotel (pub with rooms) is ideal for visiting kew gardens, on bus routes and has off street secure parking

good free wifi access

the only thing missing was the shoe horn and laundry bag.

no wifi or nobody told me how to connect.

well appointed room with high speed wifi

the reception staff upgraded my room and waiver the early check in fee when i mentioned it was my first stay

a complimentary room upgrade certainly helped as did a late check out

are small, the hotel is a bit far from the train station so it is challenging with kids

also, 24hr room service was advertised but was told that snack would take 40mins to prepare

nice hotel, conmfotable rooms and great restaurant and bar

the room was clean and comfortable. the bar great atmosphere. the breakfast excellent.

excellent wifi

they do laundry but it came back damp and smelling of cigarettes

untidy interior with laundry bags and too much clutter that should

as having free wifi in every room this was not true had to pay 20 to bt for access

wifi that worked, and wasn't just a hotspot

really enjoyed the english breakfast served to my room - good start for my day in the morning before heading