no quick laundry facilities for short stays or weekends

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

would be great to have a guest laundry for travellers.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

the property has everything, including a good wifi signal and it s just across to the airport for a 5-7 minute

the laundry was good but only without the detergent...we have to shop for it.

great bed, space, laundry and facilities

the property also had a well stocked gym, laundry facilities and decent restaurant on site

great to be able to use the laundry for washing

had a self laundry as well

no hair dryer. no laundry bag.

checked in at 10pm and whilst we appreciated the restaurant was closed, there was no room service, which for a

cleanliness friendly staff accompanied early check in.

the information was inaccurate regarding 24 hours room service

great location, amazing front desk staff. modern clean with great breakfast

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

the hotel also has a small, but nice gym

only suggestion i have would be the turn the treadmill around in the gym so it is facing the tv

location so easy to get to heathrow beds really comfortable lovely shower bar and restaurant great and reasonable

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

amazing breakfast, so make sure you include it in your reservation

food at rgb was expensive and small portions. kids pizza was a microwave version.

i didn't use the gym, but it was a pretty good size, and a lot of people were using it

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

great staff. quick and tasty room service. easy connection to airport. ideal for access to t1-4.

the gym and access via public transport was good and i thought the hotel was value for money

room service man was friendly, helpful and chatty

late check out

the comfortability and the fact that my kids were also pleased with it

when we called for room service, we were told we couldn t get it because there was one person on duty

the staff were very helpful assisting with early check in and arranging a cot for our baby.

facilities were so clean, the pool and change room were fantastic and my husband loved the gym

i was upgraded to a huge room! breakfast included. highly recommend

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

when checking in lots of dirty laundry carts in the hall

a little worn, but my kids loved it and the restaurant

ability to pay a little more for early check in or late check out - based on flights

lack of self-service laundry

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

no laundry service on weekends.

i requested early check in after missing my flight home and being taken to the hospital due to food poisoning

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

laundry room

i was promised someone would be in contact about laundry compensation

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

i liked that there was decent prompt 24 hr room service and the hotel is convenient to heathrow

no laundry facilities

excellent bar and staff

room service was quick and food was very good

the swimming pool was small (in basement), but great for kids to burn off energy

i made full use of the pool, sauna, and steam room, and everything was clean, well-maintained, and incredibly

no laundry

told our kids (4 and 3) we were going to mexico

room service was excellent

was a bit to soft for me although kids slept great

good room service

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

the hotel staffs from reception , foods and bar( room service) and room cleaners all are very helpful

we got back from central london after lion king, we asked about a late check out and he gave us an earlier time

thanks for your efforts to help, but it wasn t the most comfortable/easy solution as we had 2 adults trying

laundry services

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

thing was perfect the stuff really kind and helpful in bar and reception mrs maria thank you again for your

small but adequate gym with high tech equipment

small but sufficient gym open 24hrs

clean & tidy & also had a guest laundry

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

guest laundry facilities available. good bathroom amenities & shower.

proximity to heathrow and it had laundry facilities.

room was very comfy and there is a laundry for guests

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

helpful staff. kindly an early check in was provided.

room service is good. receptionist always smile on face.

comfy bed, good shower and toiletries dog friendly big car park at reasonable charge breakfast staff - annetta

the only thing missing was the shoe horn and laundry bag.

very continent, my wife and kids stay there every time they travel as they are used to it and get a good sleep

available on breakfast lacks rye or multigrain choice need signage for the two sides offerings so can read and

the cost for a swim or use of the spa area

excellent location for airport access. comfortable bed and the option of a late check out.

wifi connection wasn't great to be honest.

wifi is intermittent, not reliable

everything you could want was available from a small menu, bar snacks and a local

excellent breakfast, good wifi

i hadn't realised there was a bar and restaurant so we had eaten elsewhere so can't comment on that

i did not manage to connect to wifi

a games space which is perfect for teenage kids

very helpful chap on check in, helped me book late check out and offered friendly chat!

comfortable & pet friendly

we had wanted a pet friendly hotel and so this was perfect

excellent food in mr todiwala s kitchen

onsite gym; spacious; breakfast; helpful staff

the smoke in the kitchen is clearing' i understand the manager not wanting to panic guests, but don't like

place to get some work done and the hydrotherapy spa is great for relaxation in between spreadsheets

about this hotel is super, it's location, staff helpfulness, breakfast, wifi, airport transport, have stayed

the laundry is in the same building, very simple and understanding operating by coins

room was warm/stuffy no water or drinking glass no bag for laundry no tissues

services as laundry and the location

when we checked out we asked help with our luggage and they had to use their laundry trolley

room is sizable and comfort with self-service laundry and drying which is necessary for long staying

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

is not the hotels fault but i think emirates cabin people are the most noisy kids i have ever seen, so you can

i could not access the wifi.

my adult kids were staying in a separate room and their bar fridge was empty, once the reception staff was

was disappointed to learn that they did not have spa services available - i had hoped to get a manicure during

easy to access, a self-service laundry, price was great.

for those that needed to wash there was laundry facilities available

with self-service laundry facilities

self service laundry facility is a plus

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

friendly and helpful staff, appreciated an early check in, complementary drink

very friendly staff cosy english bar with a welcoming atmosphere room service good quality

i requested an early check in so we could get changed for the wedding after our drive and the staff made our

parking is tight. wouldn t like to try parking a huge car in the car park.

wifi was free but weak breakfast better than fish n chips

free wifi

enthusiastic staff, free parking, free wifi.

welcome, loved the gated secure parking at the rear

nice quiet little room to stay, good a facilities. good parking and left alone,

good price, comfortable , nice, clean with free parking

photos below of the property no gym or pool - that is just the local leisure centre 1

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

com should bar them from the site for such underhand and reprehensible sharp practise

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

com should bar them from the site for such underhand and reprehensible sharp practise

no accessories such as room slippers, shower cap or laundry bag were available

and then my laundry which i left in the bathroom they all got soaked and

being kept awake all night with laundry

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

laundry needs for long stays

room , breakfast , gym

we had a curry meal, what kitchen cooks a curry and doesn't have mango chutney to serve with it

room service menu could be a little better

personal service at the reception an bar were exceptional

such a beautiful hotel, robes and room service. great place.

dinner was not 5* - the outside pool was not clean homing a frog, dead flies, leaves & frog spawn - wobbly dinner

spa was nice, was very quiet so we had it to ourselves pretty much which was good, wouldn t of

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

was fantastic, and we were lucky enough to have great weather, allowing us to enjoy the outdoor pool as well

gym facilities are the best i've ever seen

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking

parking is awkward due to it been a smallplace

location and cleanliness . free parking . near public transport

no lift and no proper bar ( vending machines)

parking could be an issue if full. hopefully they will get a fast car charger.

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is also a laundry facility about three blocks away

wasn t to keen on eggs at breakfast

the wifi is not working properly

i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

were only 2 little things i didn't like, the room was a bit small and the wifi never worked

location, breakfast and bar were great

the room service was brilliant and the staff was easy to get along with

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

there's no laundry service.

there is room service available until late

the staff were amazing, gym and pool awesome, room very good!

the staff were really friendly, the rooms were comfortable and the gym is brilliant.

no laundry

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

pet friendly very friendly staff parking good english

facing river, facing town and there is room service

no laundry service

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

very noisy laundry room near our room, this noise continued all through the night.

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

no laundry facilities

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

the location was perfect with a train station very close by and shops and parking

parking very simple and close

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

continental breakfast was included with booking which i didn’t realise and was very good

very good staff and the bar lady was excellent

efficient staff and excellent location only a 15 minute walk to ruislip maori where there are bars,shops &

breakfast was very good

it was quite funny, but if i were there on business, or had kids with me and therefore an early start, i wouldn

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

laundry room facilities were great

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

was able to do laundry and younger guests could play playstation upon request

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

large laundry trollies living in the hallway less than attractive

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

finally, there was a small gym, another rarity

my son was given a very warm welcome, a kids pack, some lego and a birthday cake in our bedroom

pet friendly

4g reception but offers free wifi - unfortunately not protected

well geared up for kids

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

no laundry service over a weekend and no effort made to make the guests have a superior customer

- no laundry service over the weekend

struggled to get a wifi connection in my room, which was a problem as i needed to get work done later in the

a bit expensive and bar snacks tiny but tasty would be 4 star+if restaurant was open

they didn't have laundry

popped outside for 5 minutes and noticed a fish smell, which i discovered was someone's room service that they

great value! large comfy bed, powerful shower, free biscuits, free wifi and parking.

the bar was closed

is very good, also have lots of different board games on offer which is a lovely touch, keeps the kids entertained