property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

pool was out of order during my visit

i called to do an early check in at 11am

just for the guy to change my room just for the tv in the other room to be broken too there were kids running

the hotel for the most part was very well kept and the shuttle service to the airport was very quick and much

assumed our kids were the ones not drying off when there were

close to many restaurants if you wanted to eat out and free shuttle to and from airport if needed

was on the second floor and the room next to me was very noisy because it was a bunch of kids having a birthday

the pool was very clean!

clean, easy check- in/check-out, nice selection for complimentary breakfast, and an on time shuttle to the

no laundry facility on site

quality free breakfast, great airport location

the gym facility was good. nice space & equipment.

most importantly we are traveling with our 3 kids and two dogs and they put us in a room with an exit door just

had to switch room at midnight due to the people and kids screaming and banging around

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the second fine i used the she dryer it didn't dry my laundry

room, friendly staff, parking, location, clean, family friendly, wifi

the food we ordered from the bar was very good

the breakfast service was limited to granola bars, muffins, and granny smith apples.

no laundry

i loved the breakfast, and the dove

room, the free shuttle service from the airport, the breakfast

i love the shuttle service and it a clean hotel and close to the airport.

i called beforehand and she set up a shuttle for us let us know where to go in the airport and let us know our

the pull out bed the kids slept i. was horrible. the mattress was lumpy and very uncomfortable.

comfortable room good food in the morning the lady that ran the kitchen was very helpful

positive attitude and helped with early breakfast

all of the facilities that were usually available were closed and no one was allowed to use the gym or the

the gym was lacking in equipment and variety.

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

roomy, nice bathroom, room service, glass glasses.

some rowdy kids that were running around middle of the night around 2am.

the temperature of the pool

location, cleanliness & the bar downstairs.

love that they had a laundry room for guest

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

was disappointed because i didn't have access to laundry services

access to a guest laundry room

location was good, close to the airport. i had room service and it arrived in time and relict.

advertise pool more.... and offer continental breakfast.

the pool was closed due to covid restrictions.

want the kids to swim but they want 50 dollars

room by the laundry was not

they charge for everything parking food laundry

very friendly and helpful, the rooms clean and well stocked (toiletries, towels, etc), very good shuttle service

i wish the pool space and the pool could have been bigger. it was nice but it was only up to 4'6

00 a day for breakfast for myself and the kids

breakfast was not until 6:30.....and no coffee to be found before that time.

the location was great and the staff was great..and it had a really nice bar i'm it.

kids running up and down the hall

i loved the prompt check in service and the airport shuttle was such a huge help.

to the airport, accessibility to a free airport shuttle

good room setup, laundry facilities

vending machine, laundry room if you need to wash

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

the kitchenette and laundry

oh it had a laundry basket

plenty if room with an area for a desk and wifi

shuttle service bonus

minimal parking

loved that it was pet friendly and we were met with furry friends and received a doggie treat bag for our dog

breakfast was decent

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

onsite laundry! great breakfast!

pool was a bit small

not exactly pet friendly

free breakfast was delicious & my kids loved the waffle bar

no onsight laundry like many other places have

my kids enjoyed the pool and we all had a great time

bed was very comfy, free wifi, and close to shopping.

the pool seemed a bit cloudy/dirty, but it didn t stop my kids from swimming and having fun.

loved that pool is open for the kids until 11pm on weekends

no laundry room that i can see, snacks over priced

laundry machine didn t work add the staff was not friendly

me and my wife got asked to leave the lobby after sitting down for 5 minutes or so waiting on our laundry, the

it was soothing and comfortable very pleasing and breakfast was okay laundry room fantastic

room floor,batroom,the bed was old, laundry room,soda machin no good,room smells smoke

parking close to your room

how comfortable the beds were, how clean the floors and counters were, the lights were on in the parking lot

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

no parking because most of it all blocked by construction dumpsters and vehicles

wifi was almost nonexistent

the manager was rude about the parking on the property

staff was excellent , very good wifi and lot of restaurants nearby

the rooms in the back of the hotel doesn t have wifi so that sucked

i thought i heard construction happening in the parking lot but it it was large trucks

their wifi wasn't strong enough to connect to the tv.had to use my mobile hotspot

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

the laundry has become expensive - over $5 to wash and dry a single load

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

had holes in the walls and very dark room, only one single bulb in room and one in bathroom, no wifi and in a

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

no fridge or laundry facilities

the wifi was terrible and you only got a few channels on the tv

there was no gym and when i asked the staff said they had not had one in years

i liked the wifi i like the bed and the area

gym was too small and smelly the swimming pool was absolutely disgusting could not even swim in it

did not like that the room service were not answering 15 minutes before it was to end

i enjoyed the room service. dinner was good. the location was convenient.

worth the stay was to expensive for everything to be closed ( pool, gym) closed the water in the room you had

lot of unsupervised kids all over an strong smell of pot all around the hotel.

gym and laundry facilities were also a great addition and excellent quality

no laundry bags for dirty clothes that you changed after showering

laundry facilities, convection oven

like the location and facilities, very spacious, with breakfast and nice towels and in house laundry facility

everything was available to me when i got snowed in. laundry, food, and an excellent stay

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

location, free breakfast and parking and laundry facility

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

we were also across the hall from the laundry room

breakfast was delicious. waffles were excellent.

in one,pool, fitness, laundry, breakfast, staff, uv

location, swimming pool, laundry, and gym facilities

the staff room pool laundry everything

guest laundry is free and fitness center has everything you need

breakfast was good recommend bacon and sausage and eggs separate .

variety of amenities like the pool, free laundry, and convenience of location made our stay all the better

really appreciated the free use of washers and dryers for laundry

was basic, whilst fresh, there was no buffet bar for small selections you'd normal

pool was ok for the kids

room service hospitality staff behaviour no one was polite next time i will not recommend to anyone

staff great. free wifi, laundry and breakfast.

the gym and laundry room were very useful

the room was spacious and well maintained and the wifi good

don t have any details about vu roof top bar on website or on front deck

thing i liked best about this hotel is the breakfast which is convenient and full of nutrition

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

the bathroom and kitchen areas were so beautiful

parking was just outside the door

location, free parking, great staff.

attached bar was also good with a good menu

i couldn t order laundry . probably not in time.

better food choices for kids.

for wifi and then removing from the bill which they did not till i pointed out

the restaurant was closed and the room service was limited.

made no sense that room service was cheaper than eating in the restaurant

nice area to do laundry with tv and vending machines

used laundry slip in closet

instead he went the extra step to get us 3 boxes of pads and put them in a discreet laundry bag to bring up to

location is great. clean and comfortable. laundry facilities.

everyone was friendly and it was incredibly clean. the gym was fairly big too.

no guest laundry facilities. front desk and amenities are a far walk for the hotel rooms.

no laundry, no continental breakfast

wifi is spotty

wifi was incredibly slow and ridiculous

wifi struggled a bit no free breakfast

amazing help for my early check in and very friendly and extremely well at balancing having her hands full ,

the pool area was secure and clean

friendly staff, good breakfast, plenty of parking, easy access to highways

pool was closed

friendly help, free parking, price, easy to make reser

wifi wasn t great

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

wifi is not excellent, so that's problematic

wifi was on and off

requested to have the pool temp warmer

and dinner menu, as well as bar provided great choices and exceptional service

(i regret that i dont recall his name) the lobby entrance is very upscale and nice, the pool was great, and

1 person thought she heard 'room service'

with me for my cash deposit because i lost my debit card and on my last day they approved my late check out of

there was an on site laundry which was very useful

there is laundry, which is key when on a road trip

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

the young lady who was there in the breakfast area was very kind

the fact that room service was ready to clean our room.

there was no early check in

nice staff and parking space.

lots of sketchy looking folks hanging out in parking lot

continental breakfast good

parking lot had broken glass and i did see it at night pulling in parking and i got a flat on me

you for the upgrade and the pool temperature increase very much unexpected

and the children enjoyed the pool which was their favorite part since they didn t want to leave out the

its our go to when visiting our kids in chicago

a more robust breakfast would have been appropriate.

it had a walk in shower and silverware and dishes for the kitchen were provided

no issues other than maybe having change for laundry room

lot of prostitution in and around the building as security had to breakup a group outside in the parking lot

i was there for my sister's funeral, there were liquor bottles outside on the parking lot near my car

it was good location, and parking was sufficient.

parking was free, mc donalds, wendy's, burger king very close, and it was about 25min drive from

laundry facility is outdated

it also has laundry room

laundry at the hotel proved to be quite challenging

access to the rooms or laundry facilities are by key card only or digital key card om your phone this keeps

the room was a good size for 2 people. hotel had a pool & hot tub & laundry facilities.

there is a laundry machine in the hotel available for an additional fee

get a hold of room service, lobby was full

gym with no aircon (30c+

bad wifi horrible phone services. could not get room services like how i want to.

sketchy elevator and kids diving in hot tub

clean, spacious and laundry facility

the only thing that was disappointing is the pool broke right before we got there

breakfast was outstanding and pool was clean and not crowded

i traveled with kids and this place was an excellent choice

very clean, comfortable bed. breakfast was great.

hand soap in bathroom, no laundry on property although it s listed as having laundry for an additional

no laundry

there was no breakfast and not a laundry facility for us to wash basketball uniforms!!

no ability to do your own laundry, it would be great if there were a couple of slot washing machines available

no laundry service (that seems to be a downtown chicago issue, not this hotel specifically), there s

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

no real breakfast!

breakfast and the overall atmosphere

kids and adults enjoy our stay

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

the laundry room is absolutely filthy, i don't think they know what it means to clean

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

wide and clean. good price. facilities includig laundry and dry machines.

especially because you are pet friendly

a lot of young kids running the show makes for a disappointing experience

i was able to request a late check out time as well

the room, the pool, the rooftop, the gym

spa and gym were great

didn't use pool but it looked mellow

wish there was coin laundry.

the kids received a little gift when we arrived

the wifi was out due a general nationwide outage and the front desk did not know about it, so they

good location, nice coffee and gym.

room lighting could be slightly ramped up and the hotel wifi speeds could be improved upon

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

we enjoyed drinks at the bar on our last night

rooftop bar is mostly inside and can be very loud and chaotic

bar not open, no room service or housekeeping that i could see

we arrived earlier than expected and they allowed us for early check in

of things weren't open yet in the hotel as of summer 2017--like the rooftop bar was not finished and the terrace

anything about the room i didn't love, however, if i could change one thing it would be the gym in the building

even brought the kids stuffed animals

mini bar charge of

$5 for one bottle is also excessive high price - but only 1 room service for 4 nights

they charged me $25 upfront for a food and laundry credit that was mandatory!!!!! very rude.

she did not clean our room after our first night there, because she thought our laundry bag hung on the doorknob

didn't like that our room wasn't well stocked with a trash can in the bathroom, laundry bags, more towels, tea

food/ laundry credits don't roll over to the next day

no washer or laundry dryer at the hotel.

were able to accommodate early check in and concierge was able to deliver a bottle of champagne that met us in

they have is an early check in. and location was great

the gym in on point, and they have those beds that you want to call after you leave and find out what

area for cars not sufficient, bar closes at 9:45 pm on a friday, and no way to grab a quick bite for breakfast

the cocktail bar lacked atmosphere and was noisy from the adjoining dining area.

free laundry facilities, good gym and pool

free laundry self service was super useful during my week long stay

laundry

hotel has great gym, swimming pool as well as a laundry room that is free to use

with the free laundry, my stay felt like home before i continued my journey crossing the country

the laundry room was clean and appreciated

laundry didn't

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

is a very fancy hotel with great amenities nice breakfast

excellent with covid i was not sure if we would receive breakfast.

great location. no laundry. no breakfast. no gym. barr basics

people working there no laundry no breakfast place is everything but not quiet you can hear the subway and your

my view was lackluster. wish there was laundry facility.

room we had were very hot to the touch and definitely not meant for families with young curious kids

was supposed to be no smoking and you can tell people were smoking in the building and i have kids with asthma

comfy bed and pillows. restaurant and bar onsite.

very friendly staff. room was spotless and smelled fresh. pool was so relaxing.

there was no continental breakfast

my kids were definitely disappointed in that

also weather was warm and pool was open