we asked for a different non-smoking room and was accommodated with one

looks like parking can be challenging when it is busy with $77 a bit overpriced in my

the manager was rude about the parking on the property

i thought i heard construction happening in the parking lot but it it was large trucks

room was 'non-smoking' but smelled like it had been a smoking room for perhaps the 100 years before this one

the wondering of random people near the parking lot

no parking because most of it all blocked by construction dumpsters and vehicles

wifi was almost nonexistent

parking close to your room

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

room floor,batroom,the bed was old, laundry room,soda machin no good,room smells smoke

laundry machine didn t work add the staff was not friendly

me and my wife got asked to leave the lobby after sitting down for 5 minutes or so waiting on our laundry, the

loud in the morning since the room they gave me room 116 was right in front of the house keeping laundry

it was soothing and comfortable very pleasing and breakfast was okay laundry room fantastic

no onsight laundry like many other places have

i have 5 kids and it was comfortable enough for all of us and the staff did not bother me

room service not always on time, and tray often incomplete (no bottle opener), once i used in room

my kids loved that design of the hotel and how it was cylindrical

gym

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

no fridge or laundry facilities

all smoking rooms only on second floor

room reeked of smoke and was non smoking room

had smoking rooms

i have to give a special shout-out to john the shuttle driver

it was nice the kids enjoyed themselves

the gentleman who shuttled us around was extremely nice, so was the woman who

and the fact that a lady offered me to smoke off of a vapor pipe in the pool area with a lot of kids there

airport shuttle to midway

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

we were also across the hall from the laundry room

location, free breakfast and parking and laundry facility

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

no breakfast

i didn t stay for breakfast

love the clean rooms and areas. pool was perfect. great breakfast. friendly staff

the pool area was secure and clean

dirty stained room, loud all through the night, lots of loitering in the parking lot etc

the 24-hour gym was a nice added bonus

the kitchenette and laundry

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

good room setup, laundry facilities

oh it had a laundry basket

vending machine, laundry room if you need to wash

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

the pool wasn t heated this time like it usually is which is what keeps me coming back

location made us a little nervous when we noticed all the carnival trucks and equipment in the parking lot but

great location, great breakfast, comfortable beds, and a bathtub to boot.

and kids under 12 eat free

the service in the bar was terrible. took forever to get food.

so, i was in the middle of chicago with two kids and all the places were more than 300dls per night

i loved the prompt check in service and the airport shuttle was such a huge help.

noisy kids running in the hall all night until 3am

free wifi, kitchen

i traveled with kids so the refrigerator and stove were handy

the pool is so cold that my kids quickly turned blue & seemed at risk of hypothermia

the gym was lacking in equipment and variety.

the kids loved that the pool stayed open until 10 pm

access to a guest laundry room

having the sports bar on the premises was convenient.

the pool was closed due to covid restrictions.

clean, easy location, had a shuttle to midway, security in parking lot

friendly. efficient. clean. comfortable. good sports bar and good breakfast.

the pool was very clean!

shuttle service was phenomenal, gave us a deal on parking upon arrival

i like the room how it was set up. two tvs for convenience . the pool. staff was friendly!

the breakfast was ok but by the time any meat came out we were leaving

walls are thin you can hear into other rooms and the lobby had kids everywhere playing in the halls and lobby

laundry facilities for cleaning clothes.

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

love that they had a laundry room for guest

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

the breakfast bar never opened as advertised

look, friendly and helpful staff, proximity to airport with frequent shuttle service

nice remodeled rooms and tgif restaurant and bar made it easy for meals.

they have a 24 hr shuttle to midway which was great

room by the laundry was not

they charge for everything parking food laundry

my two small kids asked the wife and i what that smell was

lkied the gym, the pool and access to a sports bar

the pool was a little chilly

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the second fine i used the she dryer it didn't dry my laundry

good breakfast and easy assess to shuttle bus to the downtown area of chicago

near airport & good breakfast kids enjoyed indoor pool

my kids did not swim very long because of it

no laundry facility on site

the lady that checked us in was very nice and she remembered us and saved my kids some cookies!

close and convenient to airport and shuttle took us right to departures.

they have a convenient shuttle service to/from the airport

the hotel was not offering room service or daily cleaning at this time

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

loved the hotel decor, lobby, staff, pool

the pool stays open late and also the fitness center.

free shuttle amd location to airport.

some rowdy kids that were running around middle of the night around 2am.

no laundry

good room service, complementary airport shuttle, and complementary breakfast

i love the shuttle service and it a clean hotel and close to the airport.

awesome hot breakfast

i love the turkey sausages for breakfast

location of the breakfast area is awkwardly placed between the the mini casino and the main lobby

all over the parking lot and front door

o had to tell them i wanted room service and towels

early check in

advertised breakfast but there was no kind of breakfast and the bathrooms need upgrading, but if you're only

no issues other than maybe having change for laundry room

too many random people hanging in the parking lot and weren t guests

i didn't use the wifi so i can't say how well it worked, but i do know most channels on the tv showed blurry

the rates for pricing very reasonable an convenient wifi is great

the view is good and parking is good

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

the laundry has become expensive - over $5 to wash and dry a single load

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

the room, pool, exercise room all too shelf

attendance at bar and restaurant

pool and hot tub were a hit for both the adults and kids

nice upscale area and great lobby and bar area.

kids were in the pool area up until it closed

friendly staff, good wifi in a room

very friendly staff, great breakfast

wifi was sketchy when i needed to join a meeting. that was not helpful.

not enough parking

very little noise and breakfast in the morning

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

the laundry room is absolutely filthy, i don't think they know what it means to clean

wide and clean. good price. facilities includig laundry and dry machines.

especially because you are pet friendly

night the pool was closed so my kids couldn’t swim but it was back open sunday morning and the kids got to

didn't use the pool it looked

good gym and outside lounge area

night the pool was closed so my kids couldn t swim but it was back open sunday morning and the kids got to

asked they said it was reserved and we couldn't use it, i was traveling with my newborn baby my 2 kids and my

with a variety of foods offered did not use the swimming pool but it looked clean and inviting laundry was

pool was very small, room keys don t open pool

convenient, great parking

i especially liked the kitchen area which had everything you needed for guests, food, etc

liked that it was pet friendly and the room was a suite with a small kitchen.

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

great 24 hours gym with a peloton bike

clientele and the ignorant people that let there kids run around and do whatever

i love the fact that the pool was open and i felt safe

clean, spacious and laundry facility

things like the pool being busy, but i was disappointed with the number of unsupervised kids in the pool area

i liked how you could schedule appointments for the gym so people could still use facility

i traveled with kids and this place was an excellent choice

wifi and staff were horrible

was still under what looked like renovation- no working ice machine on 2nd floor laundry out of order would have

i just wish the pool was open

the breakfast

it was ok undergoing reconstruction in the parking lot

no pool no hot tub. renovation

wifi barely works. they advertise free breakfast: you will get coffee and muffins..?

staff is nice, the breakfast is simple but good

sign posted not to take breakfast to your room?

dumpsters were overflowing and there was trash blown all over parking lot

a little early check in

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

parking was also abundant and easy

was nothing to hang anything on in the closet--no bar or hangers

liked that this hotel has free parking lot for guests

room was incorrect , we were place directly next to the laundry room where they had work being done so it was

nice big clean rooms. fantastic staff. extremely helpful. laundry machines an added bonus.

the pool was not open, and the laundry facilities were also broken on the floor

) laundry was closed ( they said under renovation) but 2 machines under renovation i don t think

upon getting there no elevator was working and the vending machine took my money laundry facility was down and

had holes in the walls and very dark room, only one single bulb in room and one in bathroom, no wifi and in a

and our room was across the hall from the laundry service area

asked for towels once on my stay was told by housekeeping nobody was working laundry so they had no extra towels

to 3:00 and it was 2:00 i explained that to the lady and she got right on it and let me do and early check in

everyone was very pleasant, the rooms were very clean and parking was great

pool water was very dirty in the evening, the kids were disappointed as we decided not to swim

location, breakfast, free parking, gym & i slept like a rock!

and there was also people smoking weed in the parking lot in their cars at all times of the night

breakfast was very good

hot breakfast and clean & comfortable room

breakfast offerings had a good variety for all most plans

laundry services were not available for regular clothes but they did gym clothes complimentary

wifi did not work

big parking lot, the check in staff was really nice and friendly

terrible wifi. i had 5th floor room, and signal wouldn't reach my room

cost. carpet. parking lot

breakfast was very good. location was perfect.

there was also breakfast in the morning that was good

plus the breakfast was so good

early check in. room was clean and smelled fresh.

pool closed

nice breakfast. friendly staff.

pool was very cold couldn't enjoy it with the kids

the fact the it is not kid friendly nothing to do for the kids and the pool was closed

chlorine level in the pool was so strong

we did not like that the pool was an open and the food is not great.

another guest came to request laundry detergent and dryer sheets and in the middle of trying to get me to my

but the laundry room make noise from 12:12am till 6:15am

was woke up to some man yelling in the laundry room

no whirlpool and the dryer didn t work in the laundry room

was given a dirty room that had not been cleaned by housekeeping, there was dirty laundry in the hallway all

fitness center shut down

i was surprise that the pool was perfectly warmed

no indoor pool

pool was beautiful but to cold

rooms were clean pool was nice.

smelled like weed, people sleeping in the lobby, people coming and out with loads of laundry, breakfast was

i'm certain people smoked there before or they do the laundry together

onsite laundry & close to restaurants

no laundry room

laundry strewn down the corridor

i liked the staff, the room, and breakfast was great for the price.

time you all serve breakfast 6:30 am is late for the people that have to be at work at 6 am

to much garbage in the parking

the only thing i didn't like was the potholes in the parking lot.

when we were trying to sleep people were hanging in the parking lot loud

very clean , staff is magnificent,(breakfast)

to connect your playstation4, coffee and tea maker in room, kitchen included, breakfast offered, gym in building

no buffet breakfast

lovely staff, able to connect your playstation4, coffee and tea maker in room, kitchen included, breakfast

the breakfast wasn t what i expected it had nothing that i like to eat

my only disappointment was that the washer in laundry area was out of order

vagrants sleeping on the laundry room floor

the power also went out in the laundry room downstairs, the manager told me i must be using high powered devices

i hear breakfast included,i am expecting a real breakfast,like eggs,sausage,coffee,waffles etc

wifi didn t work, old dried blood on the bathroom floor, had to go to front desk to ask for a

breakfast was meh

comfortable & spacious room with good shower space; parking lot is great and has cameras all

breakfast was good

plenty of parking

hot breakfast every morning

breakfast and how clean it was.

weight system in the gym was ancient - from the 1970s - and almost tipped over during use

we had to pay for our breakfast so it wasn t complimentary.

building is need of a facelift the carpets are old, there's paint peeling, the pool and gym are inoperable

wifi was non existent in the room the rooms were not very clean staff was polite but could have

upon check in, we were told that if we stained the towels, we would be charged $25 that began a laundry list

safe, clean, comfy, laundry room for guests, great staff at any time of the day {or night}!

accessible & pet friendly

my night of sleep was additionally interrupted by a car alarm going off in the hotel parking right outside my

machine on main floor only inconsistent wifi faulty electrical outlets no microwave in

there were no plastic bags for dirty laundry

breakfast starts late for people on the early schedule

awesome breakfast and great staff. room was clean and exactly as listed. will stay there again.

so spacious and very clean. breakfast was great.

the breakfast was great and the staff was very helpful

very little i did not like. did need plastic laundry bags !

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

housekeeping was folding laundry in a conference room

a great bonus was the self-service laundry room very convenient for longer stays

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

each room came with a magazine of things to do in chicago so me and my kids enjoyed reading it together

rooms are not in the best shape & it’s only 1 elevator kids running up and down the hall it’s just ghetto

didn't like the fact that the pool was not open for our enjoyment ,but we had a jetted tub in room,so that was

the was a young lady working in the kitchen area who said her name was child of the most-high; her personality

it s not a very good continental breakfast and then a little more reasonable coffee

overnight while visiting family nearby and it was exactly what we needed clean rooms, easy parking, and close

ants on floor, water not hot, parking is goofy

was dirty, entire place was being renovated, lounge is in a ballroom, grounds/parking lot is all tore up

room service and the hose keeper

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

restaurants, room service, a variety of different rooms, and being in the hotel you feel like you re in a

beds and pillows, great shower, quiet, great jazz in the bar, nice community feel, able to dine in bar listening

no guest laundry facilities. front desk and amenities are a far walk for the hotel rooms.

no laundry, no continental breakfast

office staff was very friendly, the room was clean and the free parking was a nice bonus

parking was free, but it was nearly impossible to find a place to park on a sunday with the

location was great for wanting to be close to downtown, and the fact that there was free parking was a plus,