wifi doesn't work

great bed! blue heron bar attached was fun and had good food.

easy to navigate, clean, friendly staff. kids loved the pool.

the team went above and beyond! bar and restaurant were nice and convenient.

wish the bar was open more. would have enjoyed a bloody mary with breakfast

was very clean and nice organized the buffet was excellent and then breakfast on monday was

a so fitness center had 4 pieces of equipment out of order

the room was very clean and the staff was very helpful, nice to have a clean laundry facility

the make your own pancakes was a great idea especially for kids, and they had a wide variety of other foods,

would be nice if the gym would be bigger with some weights etc

checked in an went to take the kids swimming an a guest had the dog in the pool area an pool

pool was out of order.

room with a sofa bed and lounge area; hot tub and pool, guest laundry, and above-average hot breakfast

laundry room was affordable and convenient

could be cleaner and some gym areas not so clean

the breakfast was filling, although i missed the sausage and gravy (maybe that was at another location)

the staff are to nice and helpful the areas in the hotel are excellent kitchen,lobby, gym good service and

liked that it was pet friendly and also the pool was great bonus

the help was super from the check-in desk to greg at the breakfast room

my wife got to eat the breakfast i left early for work

the pool is not huge, but adequate

price, location and breakfast.

parking was good

room was clean plenty of parking pleasant stay

service and attitude were very friendly very nice , breakfast was rich ,the room very

great breakfast, very kind staff, very clean

there are also breakfast and dinner

perfect i had a really nice time, i enjoy the indoor pool and the hot tub

was strange that the pool closed before the gym

the pool water was so cold. i did asked if it could be turn up. the clerk said no.

the staff the breakfast and area

clean quiet and good breakfast

sheets smelled strongly of scented laundry soap

pool

they have an indoor pool but not heated very cold

including, front desk, managerial, breakfast, housekeeping very personable and helpful with complicated matters

lots of parking

it was like being at an actual gym

also it's hard to get out of the hotel if you want to take a left turn out of the parking lot

breakfast was good for being complementary as well

home makers were awesome! breakfast was amazing

the only sad part was that the breakfast didn't have the waffle machine, but that was not their fault

i know some things might get overlooked (especially when doing bulk loads of laundry) but that was the only

laundry hours were only until 8pm, we could have used another hour or so.

the wifi! signal was weak, if at all.

the comfortable beds, breakfast and quiet place

the breakfast was great, even had fresh coffee brought out at 9:15am

com had sent us it was late and i had kids that was in sleepy and ready to go to

parking was close to entrance for disabled person

easy to get to and free parking

it was a great room but the pool was amazing, kids had a great time

parking was great

loved how roomy the hotel room was with the two bedrooms and having a kitchen was a big plus it was affordable

the breakfast

don't actually have breakfast

wifi was terrible and had no ice machine

parking is good rooms are good kitchen is a plus restroom is good closet is great place and area

indoor pool but not heated so can only use during warm

pool couldn t be used

really nice rooms, a pool and breakfast. really should be more than 1 star

images suggest a pool, coffee, etc which are missing

pool was cold

pool was small but at least they had one and it was working

) the pool is nice and clean but very small

the bar was closed during my stay

it took a while to connect to the wifi but other than that, love the property.

the man that was tending the bar in the evening was very unprofessional; he was so

loved the bed! so comfy!!! and breakfast was yummy!

easy parking.

our daughter really enjoyed the pool and it was nice to have a room service option even though tip was

now i like that the breakfast on the crystal menu give the calorie count

breakfast buffet was perfect with excellent weekend hrs

beautiful hotel and room great breakfast staff was nice

friendly staff and the reason we got this hotel was for the pool and hot tub

free parking no complimentary water indoor pool burned your nose hairs from all the chlorine seriously

access to the pool, big parking

at the front desk is so awesome and can't say enough good thing about beatrice who keeps the breakfast going

there is a gym and laundry room available to guests, which is nice

laundry was clean, hallways did not smell weird(like other places) and was also very clean

staff & attentive staff, clean laundry & workout room, updated appliances in the room

they also have a couple of vending machines in the laundry room, which is convenient in case if you forgot to

laundry facilities were clean and available

they had to go to the laundry to obtain supposedly clean pillowcases

rest everything was good breakfast and rooms

friendly staff, location, breakfast,

poor cable lineup, barely any sports, movie or kids channels

wifi should be a little bit faster.

breakfast at 6:00 would be better, especially for people who have to get up earlier and get to

thankfully no kids running up and down the halls

breakfast

i made the reservation, i asked if early check in would be possible

pretty good breakfast - standard fare. room comfortable and price reasonable.

the breakfast was ok

hallway and at 87 with luggage was quite a walk located on the 2nd floor and made the well for breakfast

breakfast, quiet, especially on back side of motel, exceptional assistance from owner/manager

their was not breakfast due to sars-cov-2 and the price should have been reduced accordingly.

breakfast.

breakfast

room aren t clean and parking lots people smoke marijuana

location, breakfast

plenty of parking my only issue was taking out for incidentals was quite high 201$ to be exact

no laundry facility

bathroom was really small. no laundry room

bar and breakfast area very small and not so inviting

breakfast selection kids loved the pool and there was always towels available and you needed a key to get in

breakfast ended at 10. perhaps extending it until 1030-11 would accommodate most guest

breakfast was awesome

room service cleanly ness

very nice hotel. location was ideal for the events i was in town for. excellent breakfast

no nightstand on the one side of the bed parking lot was being turn up no parking

the pool was down & no hot tub

nice and small, liked all of the breakfast options for picky kids :)

location is close to everything you need, there s plenty of parking, and even an outdoor pool

parking was good as

parking lot was full so we had to park on the street, and the elevators sounded sketch so we used

there was renovation mess with no sign of an active renovation. the gym was very poor condition.

laundry needs to fix, but the front dedk agebt is vrry nicr

the gentleman working the laundry folding towels and such also had a cigarette dangling from his mouth

the staff also keep directing me to the laundry facility when i asked for clean sheets

the general property could use a bit more tlc, laundry on the 3rd floor walk up

saw employees doing laundry and folding with no gloves or mask

wifi speed was to slow and also the restroom door were not proper

i brought my pet

no pool, tiny gym. staff not the friendliest

having a warm breakfast in the morning!!

no shower curtain in shower. wifi kept disconnecting on my laptop.

guest laundry room

breakfast was good

the pool was cold and burned your eyes

i loved the location. parking was good.

pool and hot tub room could use a little updating, but the facilities were in good condition.

complimentary laundry

amenities free laundry

little store, free laundry, kitchenettes

free laundry, convenience store, nice size rooms

couldn't wash my laundry due to a woman washing 10 loads having no consideration for others

even if you choose non smoking room, there is smoke smell in the corridor :(

old, lumpy pillows we had a non-smoking room but the hallway reaked bad of smoke

i booked the non-smoking room however it smelled like smoke

had asked for non smoking room

no refrigerator. no microwave. smoking.

the room, the swimming pool, the workout room and the laundry area

the kids could only swim for an hour because their eyes were burning so

was terrible, my room key wouldnt work consistently, people living at the hotel with young kids always in the

liked the to go breakfast snack bags in the morning

the balcony was a nice feature, the pool, room was nice and bed was comfortable.

no laundry room

was a very loud bar/bah mitzvah happening the night we arrived with very little parking available

on site just had to walk through the lobby to get to it fantastic food in the restaurant good room service can

let us know that the pool may be chilly due to weather conditions

the hotel was quiet with plenty of parking.

breakfast eggs were tasteless and off-tasting but rest was good

the breakfast was excellent, the swimming pool was very nice, outdoors was beautiful

it was very nice , the staff were nice and the breakfast was great

clean with a good bed and helpful staff. very good breakfast.

pool

1 bar of soap on bath matt on the floor for shower, none for sink

need more hooks or towel bar in bathroom

clean, well kept hotel with professional staff. plenty of parking and close to the interstate.

cleanliness of the room, gym, pool

their pool and their gym were big enough to spend some time training or playing with the kids, the pool was

laundry room

i stayed a month & the laundry facility came in handy

laundry is chargeable

one about dirty laundry and needing a roll of quarters, then a man walked in after me, however he had been

a staff member who appeared to be from the laundry department walked by, and when i asked where the receptionist

large refrigerator and convenience of guest laundry

i didn't have a chance to check out many of the additional facilities, but the staff doing laundry while the

had to use the laundry room it smelled like urine in there and the ice machine is in the little

was a gentleman in the parking lot who was screaming and talking to himself

as i was leaving the state police was in parking lot checking on all the fugitives and homeless people that we

everyone is kind of. laundry mechanics terrible smell like peeps.

laundry on site, restaurants in area that deliver, parking close to rooms, pet friendly and even

broken& heat not on when i entered room also when i used laundry same box of empty pizza was on a non working

laundry worked w cleaning lady to clean room

had a microwave in the first floor and a laundry area

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

laundry not working, construction in the middle of the lobby

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

staff is friendly, hotel is clean and comfortable. breakfast was good and cost was reasonable.

loved that the pool was outdoors (and was also very clean)

maybe a sign saying that you can get change for laundry in pop machine

size, laundry facilities, delivery of food &/or packages to front desk

i could do my laundry easily. the staff was also excellent.

bed, laundry area - finally figured out i could get change out of the pop machine by inserting a dollar

and definitely not the best one i've stayed, but for the price we paid, we got a fully functional kitchenette

the bed was king size and it smelled like fresh laundry

we stayed in a spa pool suite and it was was perfect for our anniversary

spa bath and the bathroom sparkling clean and the room size it's great

the shuttle bus is perfect to help you explore a bit further

that is a huge plus to be able to sit in the hot tub after kids go to bed

they have a laundry room for guests and a fitness center

i would have appreciated being able to buy quarters for the laundry with my debit card

free parking and breakfast was an awesome perk

pool, i booked it with the misconception they had a pool

having a pool

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

on the second night kids were running around knocking on room doors until 2a

driveway (for parking) need a bit of update.

pool access and 24 hour gym access the fire pit the breakfast coupons and accommodations to ask if

omelette bar and pool!

the laundry facility and the non working hot tub

wish they had a fan in the gym

the bar/breakfast area they are temporarily hosting was well designed and thought out

big parking area close to the main doors

clean hotel and breakfast was great

free laundry also

along with all the room offered, there were also laundry facilities which were available free of charge to the

even the laundry room and gym were a pleasure to be around and not dirty as others have been

free laundry, large room with fully equipped kitchen, friendly helpful staff

would have preferred a room off the first floor and away from the laundry room-it was right across from our room

would of like a spot for families to enjoy themselves and kids could play with such a large venue it's possible

lots of fun places to dine. shuttle provided to shop and dine.

we specifically requested a pulled away bed for our two kids since our babysitter sintuation has changed

i say the bartender sets us but did not get to us for order until 10:07 at that time which the kitchen was then

even though the executive club was closed they gave my 2 kids free breakfast

the room was also near the laundry with very high humidity

under construction, no breakfast pool or laundry facilities

there is no guest laundry

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

great location, clean facility and super nice staff!! great breakfast!!

the location and pool with bbq and basketball court

front light over entrance and kitchen area in the room was shorting or flickering for some reason and was

overly crowded pool (especially considering covid right now)

its like a little apartment complex with pool and basketball court

the amenities: indoor pool, exercise room, laundry room.

great breakfast

the breakfast was amazing and had many options

pool and hot tub were immaculate

clean quite and staff very kind. breakfast was great

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

dirty laundry room with clothes scattered all over

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

the parking was close to the door.

staff friendliness, pool hours 6 - 10(i'm an early swimmer), breakfast, and breakfast area, easily controllable

i had to call the front desk and request for silver wear and kitchen cooking/eating utensils

he enjoyed the pool with other kids

great breakfast

my kids enjoyed the pool and having kitchen in the room

i didn t like the breakfast but it was ok due to it being covid.

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

breakfast was nice,they have a laundry area coin operated for long stays

the location and staff were great, laundry and basketball court also a plus.

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility

hotel was behind on laundry and there were no bottom sheet on bed and missing wash cloths

has laundry

breakfast is terrible, no dishes, expensive laundry, expensive stay

breakfast is nothing, laundry expensive, no assistance with room, room not that clean, dirty towels given when

it does not have an exercise/weight room and laundry is very costly.

the only ice machine was located on a lower floor in a laundry room

breakfast was solid, self service laundry.

clean rooms, convenient laundry facility, nice friendly staff.

of course one thing that i looked forward to was taking a relaxing dip into the spa area but i get that it was

room was fantastic with a huge amount of space along with a kitchen area to cook food or put leftovers away in

laundry service

there is coin laundry on site

having access to laundry is good too

room spacious room good breakfast laundry area clean and all machines working friendly

laundry was cheapest i have ever seen

lots of space in the parking lot and the area around the hotel felt safe enough

cleanliness and had pool to ourselves

my boys thought the pool was small and not deep enough.

gym and pool were good

gettin into the parking lot.

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

don't provide shuttles to chicago ohare airport

need more parking.

i arrived at 10 am and asked for the free shuttle service they provided, the staff immediately said no, it

that is really dangerous when you have kids and could risk them putting it in their mouth

like a musty smell, they put me next to the laundry room where there was noise all the time

it was nice to have a bar and restaurant in the hotel

decent gym, pretty cozy feel

there is a restaurant and bar on site

the room price, parking and location.

microwave, fridge, secured back and side doors, front desk was friendly, there s a guest laundry facility on

breakfast could have been better. it wasn't bad but very little selection.

had a smoking room.

nice and quiet at night, pet friendly w/a $15 charge per pet, bathtub is spacious and location is good

breakfast if you want to call it that

parking was a little tight on friday night.

pool was super small (think extra large hot tub) breakfast- finally asked for a refund, 45 min

very helpfull staff and allowed us an early check in

easy access to room and pool

staff was great. walking trail around pond is wonderful for pets.

card did not work on the side door, so had the pull all luggage and bags across the snow covered parking lot

the pool was not working, and the workout room was also closed

pool has been unavailable for a while, but it seems that they are working on getting it going

we wanted to use the pool, but it was empty.

the breakfast was out of plate napkins and juice machine was out of order

no microwave in the room. no laundry facility .

of the staff at reception, the fabulous breakfast, the nearness to chicago, ikea, legoland, easy parking, pool

great location, wildberry 4 minutes away for brunch, woodfield mall 10 minutes away, free parking and wifi,

parking courtesy check out an hour later cool ice bucket provided view outside reward program that

my grand kids loved the pool

right off the highway, up to date, very colorful, nice pool

one small thing that could be improved is that some of the tiles in the pool were a little grubby and could do

hotel has a bar and fire-pits, lap pool and everything is spotless

just the parking spots are to tight

free parking

they also have a guest laundry where i could wash my clothes

we loved that the lobby had a bar that was open in the evenings and we were each given a complementary drink

breakfast was delicious, just make sure you arrive early to get a seat

rooms were available for early check in

clean, quiet, and a great facility for kids as well with late pool hours

best thing about the hotel was the lagoon and the room service

free parking, free internet.

the staff was wonderful, the room was exceptional and the breakfast extra tasty.

no additional linen and it takes 2 hrs for room service

the free breakfast and free parking.

i love that my family was able to utilize the pool and the beds are so comfortable...

hotel was clean, our room had complete kitchen, wine glasses, etc

pool water to cold and to much chlorine in the water burn your eyes while watching your children

price for hotel room with full kitchen, pool, gym, and breakfast

very frustrated since we have little kids who wanted to swim

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

everything was nice and clean and the bar and bartenders was amazing if your looking for comfort, fun, cleanliness

liked the location, the price, the free wifi, the parking, the ease of checkin, the rooms, and the newness of

breakfast was good and room was very nice

breakfast available for purchase and nice bar for evening night cap

my room smelled like wet laundry

to pick up my laundry room whilst large was a little tired room key stopped working twice during

close to retail and restaurants, near to the climbing gym where my daughter was competing

also, the bar area was very accomadating and hip

parking is bit too dark and looks rather insecure

the facilities like laundry, gym were good

24 hour fitness room and laundry room are close to each other

be nice if a change machine or other means were available to make change/get quarters for the laundry machines

the laundry room was easy to use with the app instead of coins

laundry mat, dollar tree and target across street

we also appreciate having the laundry facilities

also, we wanted to use the on-site laundry, but the washer was not working

noisy kids

the hotel was clean and up to date. the staff was friendly and helpful. the pool was clean.

it was easy to get to with plenty of close parking.

i also liked that the wifi is fast since i need internet for my phone

the motel also offers luggage storage space, and free wifi, which made my stay even more convenient

laundry on site was very convenient

breakfast and pool

the breakfast was amazing, the location was pretty good.

were comfy, plenty of pillows and the parking lot wasn't full of pot holes

they gave us a late check out then didn’t communicate that to desk staff, who then rudely called the room

they, i'm sure accidentally, picked up my headband off the bathroom counter and put it in their laundry

ice machine &snack machine and laundry on our floor

very pet friendly and they follow their standards for pets- there was 2-3 other dogs staying when we

pool not children friendly

very convenient for pet owners, pet rooms on first floor, plenty of green space for walking.

for our coffee and it s not continental so that sucked the pool was great the gym was a bummer laundry service

the covers were ripped, closet door off of the hinge, no laundry bag, shower was dirty and the shower head kept

that the sink as alittle to high for my kids to reach.

parking was complimentary

the small bar area int he lobby would be fun to hang out at, but we didn't want to be around many people

the laundry was priced rather high

peace and quiet, laundry facilities, great staff

laundry room had vending machines but no laundry soap for

free coffee, tea, & breakfast muffins were available starting at 6am, & their laundry area was clean (accepts

love the laundry room

laundry

peace and quiet, kitchen, breakfast, great staff

free wifi & kitchen

these rooms offer a small kitchenette for extended stay, would prefer not to have to make a special request to

kitchen and having dishes on hand is great

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

wifi was weak

the kids loved the pool, fountain, fish tank, and

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

wifi signal was a bit weak almost every, had to contact tech support to get my laptop connected

indoor pool

pool was closed

laundry soap dispenser was dirty

this has been a nightmare having bites, cleaning and steaming my furniture and doing extra laundry

really appreciated the onsite laundry facilities, but could use better ventilation in there

wider variety of cable channels, seating in the laundry room, and longer breakfast hours.

gym, hot tub and laundry room

did not like fitness room had no cell service or wifi, too many kids in hot tub unsupervised .

staff is extremely friendly and helpful and every area from pool, gym area, restaurant, to my room was clean

room were quiet without kids running around at night

room service and pool area

hotels fault but alot of kids during this stay, and we couldn't really enjoy the pool or hot tub

manager & the staff were super accomodating and friendy, the laundry facilities (altho you really could probably

great staff, hot coffee and breakfast, laundry facilities and cooking.

great staff, breakfast and hot coffee, laundry, all the comforts of home

great staff, hot coffee and breakfast, laundry, great location.

the staff, room, kitchen accessories, everything was great!!!

laundry facility, beds were hard as a rock, pillows were almost non existent, fridge had cracks and

in a non-smoking room, there was the tell-tale odor of smoke

liked how they repurposed the old pool area into a pet friendly dog walk

there were no bags for dog poop clean up in the pet area

being a non smoking room next door the people smiled in it which caused the hallway to smell some

dryer in laundry was not drying ($1

were staying for 2 weeks and unfortunately the guest laundry was out of action the whole time

laundry amenities on both floors were not working

breakfast is really good, and close to six flags, i will back there again, plus bonus indoor pool,

breakfast and the comforter bedding

amenities (laundry), needs to be more welcoming

property accommodated our early check in prior to the beer festival we attended

very secure. clean uncluttered room wifi worked great.

wifi was bad, internet signal was bad. not much on tv.

we were allowed to have our family pet

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

parking full with cars with out handicap tags, parking on saturday was crazy

the pool was good for kids

location was convenient and the parking was awesome

booked here partly because the gym looked good but some of the equipment, such as the bicycle, was broken and

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

sign in the parking lot that the hotel is not responsible if your car is vandalized or broken into

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee

every room i ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove,

room was busted up, van starts at 7am no food nearby room service was atrocious 'breakfast' was a

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

the room they gave us was across the laundry room and getting super loud at 6am

we were near the laundry room which we had to close the door since it was so dirty

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

the only little thing is the hours (9:00 pm is closed ) for the laundry

hotel was clean, we had free internet and free parking

bar and nice pantry to buy a couple of important items

i liked that there was some food right next door in case the kids were

it advertised a bar and restaurant, but there was no liquor license, so no bar. the

the swimming pool was amazing

the worst wifi connection of all holiday inn. i had to input pass in every thirty min

breakfast was excellent with lots of options

breakfast was excellent as were the accommodations

room was spacious and clean. good breakfast. kids liked the pancake maker.

gym made me a little disappointed

laundry room and vending machines on premises but there s hours of operation

vending machines, no laundry, coffee in lobby is terrible, beds are very stiff and bathroom is tiny

laundry room door needed a key to enter, unlike the hotel in hoffman estates, which doesn't have a

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

the cleanliness of the rooms around the area so is the laundry room

on-site laundry, kitchenette in every room.

no quarters available for laundry

i like the kitchenette and they layout of the room.

kitchen was decent sized, the bathroom was clean, the room was large

plenty of space in the room. big parking lot.

seems to be renovation work going on and limited pool or fitness and no resturant

reserved a parking spot here for about 2 weeks

hats off to your staff, all areas including the pool and common areas were spotless

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

room service seems to each scheduled

money got stuck in the guest laundry dryer and it would not work

pool & laundry not available

everything we like it. specially breakfast, wifi, bedroom. amazing. i love to come back again.

hotel wasn't very busy the 2 midweek nights i stayed which left the pool wide open and not a lot of people

pool was cleaned