vending machine, laundry room if you need to wash

oh it had a laundry basket

good room setup, laundry facilities

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

the kitchenette and laundry

shuttle service was an amazing bonus

don t stay here if you have kids .

00 for a candy bar that the desk attendant told us was $2

kids running up and down the hall

i ended up having an issue with the wifi in room *** - i would not recommend this room if you rely on wifi

i traveled with kids so the refrigerator and stove were handy

positive attitude and helped with early breakfast

just a fun & friendly horel! breakfast was the best

the pool is so cold that my kids quickly turned blue & seemed at risk of hypothermia

the pull out bed the kids slept i. was horrible. the mattress was lumpy and very uncomfortable.

access to a guest laundry room

the hotel bar is pricey but we weren't in town to stay inside.

i love the bar and restaurant

i was able to use the pool for an hour and although not as warm as i had hoped it was nice to have it 'booked

friendly. efficient. clean. comfortable. good sports bar and good breakfast.

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

was disappointed because i didn't have access to laundry services

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

love that they had a laundry room for guest

laundry facilities for cleaning clothes.

breakfast was wonderful and had a nice variety.

the breakfast was delicious

arrived about 2 am with several kids

walls are thin you can hear into other rooms and the lobby had kids everywhere playing in the halls and lobby

i didn t eat breakfast

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

was close to the midway airport, had a shuttle that would get me there in time for my (very early) flight

i called to do an early check in at 11am

just for the guy to change my room just for the tv in the other room to be broken too there were kids running

the pool area was closed.

room by the laundry was not

they charge for everything parking food laundry

the pool was open and had schedule times

called room service to request some water bottles and drinks and the staff that answered was rude and

shuttle was on time

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the second fine i used the she dryer it didn't dry my laundry

clean and easy shuttle for transportation to the airport!

hotel says pet friendly, but it does not tell you there s a $70 fee for having a pet

just think the room service menu should have more variety

no onsight laundry like many other places have

small pool and gym were still a welcome sight

they didn't tell me about the wristbands we needed for the pool.

shuttle service was awesome. the room was great!

the pool & exercise room

no laundry facility on site

my kids and i were leaving at 4am for a flight out of midway

is pet friendly

the lady that checked us in was very nice and she remembered us and saved my kids some cookies!

they have an amazing breakfast bar! clean and close to food and ammenities.

no laundry

awesome hot breakfast

location, convenient shuttle from and to the airport, clean rooms and hearty breakfast

very clean, courteous and pleasant staff, and great breakfast

i loved the breakfast, and the dove

pet peeve of mine is parking charge; but by chicago standards, the $17/night is reasonable; there

convenience of the airport shuttle which allowed us to even get the train then

some rowdy kids that were running around middle of the night around 2am.

pool was freezing

convenient airport shuttle; fabulous dining at the copper fox

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

breakfast was good, loved the location

free parking, free wifi, location and convenience.

location made us a little nervous when we noticed all the carnival trucks and equipment in the parking lot but

wifi was almost nonexistent

the wondering of random people near the parking lot

no parking because most of it all blocked by construction dumpsters and vehicles

parking close to your room

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

it s always huge, clean and laundry on site

me and my wife got asked to leave the lobby after sitting down for 5 minutes or so waiting on our laundry, the

it was soothing and comfortable very pleasing and breakfast was okay laundry room fantastic

loud in the morning since the room they gave me room 116 was right in front of the house keeping laundry

the room felt very dirty and laundry never dried the clothes i spent over $10 to get one load to dry and it

looks like parking can be challenging when it is busy with $77 a bit overpriced in my

wifi was poor it had a weak signal and disconnected often

staff was excellent , very good wifi and lot of restaurants nearby

the manager was rude about the parking on the property

their wifi wasn't strong enough to connect to the tv.had to use my mobile hotspot

very friendly staff, great breakfast

also, nobody in the office could ever provide us with a password for the free wifi, so they should probably

and other weary travelers with late next day flights have a late check-out w/o problem, and the shuttle driver

very weak wifi

plenty if room with an area for a desk and wifi

no fridge or laundry facilities

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

i have tried to use the wifi and it wasn t connecting for me or the lady next door to me in the other

i paid for a smoking room and there was no ashtray we had to go buy one

i liked the wifi i like the bed and the area

it was nice the kids enjoyed themselves

i used the pool, gym, and outdoor patio area

closed gym closed no breakfast all those things should be stated on the site page that was disappointing

i also ordered room service(we weren't offered a kitchen menu upon check in and the doubletree alsips website

web page stated the hotel had a pool, gym and restaurant open, upon arrival i was informed it was all closed

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

we were also across the hall from the laundry room

location, free breakfast and parking and laundry facility

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

roku tv was available for my kids.

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

the laundry has become expensive - over $5 to wash and dry a single load

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

the property was very nice, good wifi, overall a great stay.

the breakfast choices were equal to many other more expensive hotels

amazing help for my early check in and very friendly and extremely well at balancing having her hands full ,

i also liked their variety for breakfast and that they had flavored creamer for the coffee

the pool closes early

the breakfast was great.

breakfast was horrible

my key getting keyed by someone on the parking lot.

the breakfast options

there was no early check in

no issues other than maybe having change for laundry room

room service ate my food while i was out

too many random people hanging in the parking lot and weren t guests

it was good location, and parking was sufficient.

it was very loud and the fact that someone tried breaking into my room pool apparently had a key card

had holes in the walls and very dark room, only one single bulb in room and one in bathroom, no wifi and in a

pool hours are reserved this is a plus

gym was run down.

the pool & hot tub were dirty. both need to be drained & clean, especially the hot tub.

the pool was nice, the rooms were great, the staff was helpful!

unfortunately because of all this coronavirus we're unable to get room service

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

the laundry room is absolutely filthy, i don't think they know what it means to clean

wide and clean. good price. facilities includig laundry and dry machines.

especially because you are pet friendly

clean, spacious and laundry facility

the wifi was decent put not good for streaming a movie

breakfast was outstanding and pool was clean and not crowded

i traveled with kids and this place was an excellent choice

kitchen fridge not cold and light not working

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

kids loved the breakfast

the breakfast was done very well for covid

beds were comfortable enough that even my kids fell asleep fast

t work in the gym, i tripped on one because the belt wasn

the swimming pool is open

are very comfortable, rooms are clean, staff is very friendly, pool is warm and relaxing

no room service.

breakfast was not free.

no laundry!

no laundry facilities i was told that the hotel used to have all of these amenities but no longer do

no proximal laundry cleaning station

cleanliness it smelt like weed dirty and noisy neighbors hallway was full of trash and dirty laundry/bedsheets

wifi keep going out and someone kept knocking on the door late at night

hotel is accessible directly from the parking which is great when it s cold, and free access to laundry is

the gym was alright and they had a laundry room you could use for free

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for

the fitness center and free laundry usage was super handy

the staff were amazing and helpful. they also allowed me late check out.

no guest laundry facilities. front desk and amenities are a far walk for the hotel rooms.

no laundry, no continental breakfast

wifi practically doesn't work.

from the parking lot you can see downtown and the lake

wifi was incredibly slow and ridiculous

gym and laundry facilities were also a great addition and excellent quality

no laundry bags for dirty clothes that you changed after showering

laundry facilities, convection oven

like the location and facilities, very spacious, with breakfast and nice towels and in house laundry facility

everything was available to me when i got snowed in. laundry, food, and an excellent stay

clean, clean pool

wish the breakfast had at least some protein like hard boiled eggs

pool wasn't open/uncovered, sidewalk around building was not cleaned in who knows how long (

breakfast poor, a muffin and coffee was okay for us but most people expect a better selection of

there was no eggs bacon or sauages for breakfast not a big selection

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

room service during our stay despite several requests

breakfast not included l, very slow room service

easy parking, clean updated

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

i appreciate dedicated parking for my own vehicle

is located in a great area, just steps from other restaurants, shops and bars

the outside entrance room was onveniently located with parking

had a small kitchen

location, swimming pool, laundry, and gym facilities

the staff room pool laundry everything

guest laundry is free and fitness center has everything you need

in one,pool, fitness, laundry, breakfast, staff, uv

the hotel advertised high speed wifi. the

variety of amenities like the pool, free laundry, and convenience of location made our stay all the better

really appreciated the free use of washers and dryers for laundry

terrible service; staff is unhelpful; gym substandard.

glad you had a spin bike in the gym

room service closed at 10 pm

the gym and laundry room were very useful

staff great. free wifi, laundry and breakfast.

i liked the gym room and breakfast area

they have a pool , breakfast and very clean , close to my home

an in-house restaurant, for room service, needs a hot tub or sona

used laundry slip in closet

location is great. clean and comfortable. laundry facilities.

nice area to do laundry with tv and vending machines

instead he went the extra step to get us 3 boxes of pads and put them in a discreet laundry bag to bring up to

fact that they had on site restaurants available and fact the you could do room service for those restaurants

i couldn t order laundry . probably not in time.

room service call indicated they were not able to include fries with their burger, only kettle

no free wifi.

a bit impersonal. drinks at the bar were overpriced.

call order room service breakfast was never answered after 20+ rings.

wifi was on and off

wifi is not excellent, so that's problematic

, a tiny round bar of soap and that was it

we enjoyed going to the bar at night

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

well, everything was good. but they didn't had laundry services. but all good.

room service was poor

free parking free breakfast

liked their pool and the breakfast in the morning and it was quiet and it s around a lots of restaurants and

the sofa bed was very uncomfortable, and we could not use the wifi

there was an on site laundry which was very useful

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

there is laundry, which is key when on a road trip

everything nice pool

i really enjoyed the fact that the restaurant was free for kids under 12 and the buffet food was pretty good

i'm much more into savory breakfast options, so this really didn't suit me at all and my kids were all hungry

nice bar and food right in the hotel

kids said the pool could have been a bit warmer, ha

room was a great size for 3 of us and the amenities were decent and as expected (gym, pool, breakfast)

sparse areas for pet relief

did laundry at hotel, but they ran out of laundry detergent so we had to buy some at a walgreens

it also has laundry room

the room was a good size for 2 people. hotel had a pool & hot tub & laundry facilities.

no change available for use of laundry machines.

laundry facility is outdated

there is a laundry machine in the hotel available for an additional fee

showed pool picture

sketchy elevator and kids diving in hot tub

after we put our stuff away and kinda settle, i tried giving the kids a bath but come to find there are only

the pool area could be bigger and would've been nice if there was towels to use at the

no laundry

hand soap in bathroom, no laundry on property although it s listed as having laundry for an additional

no ability to do your own laundry, it would be great if there were a couple of slot washing machines available

there was no breakfast and not a laundry facility for us to wash basketball uniforms!!

no laundry service (that seems to be a downtown chicago issue, not this hotel specifically), there s

are friendly and it was clean and my kids love to it there nice view the food was very good my kids enjoy it

was pet-friendly, and i didn't like being accosted by random dogs in common areas

friendly staff easy parking, not too expensive great location pet friendly breakfast included

with parking and pet

also when calling for room service they were very fast, i can absolutely without a doubt say that the next time

i brought my two kids in the city to see hamilton and the hotel was within walking distance of the theater

if you wanted a bar on-site you are at the wrong place

the welcomed us for an early check in

it has no bar or other amenities but there are some in easy walking

i was expecting there to be a spa but it was just a sauna and steam room in the locker rooms

one dryer in the laundry was out of order

was pitifull, elevators had very long wait times, because employees seemed to clog them up with laundry carts

the walls are not soundproof so i heard crying babies or kids screaming throughout the day and the rooms are

the walls are not soundproof so i heard crying babies or kids screaming throughout the day and the rooms are

location. gym. on site restaurant and bar.

multiple restaurants in house, room service, laundry, and there s a steamer

com) but only a yoga studio, questionable laundry prices (8

poor service levels. poor room service - limited menu

the hotel info pack and the room service menu were all on a qr code which is great if the room has internet

lobby, speak easy, hotel and pool had wonderful atmosphere

the room, the pool, the rooftop, the gym

the spa and steam room were also a highlight, and the pool was beautiful

gym was okay, my partner enjoyed the steam room

i suggest order room service and wait or go in the restaurant and dine in

gym felt a bit dark and closed off, as it doesn't have windows and feels a bit like a basement