property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

pool was out of order during my visit

i called to do an early check in at 11am

just for the guy to change my room just for the tv in the other room to be broken too there were kids running

the hotel for the most part was very well kept and the shuttle service to the airport was very quick and much

assumed our kids were the ones not drying off when there were

close to many restaurants if you wanted to eat out and free shuttle to and from airport if needed

was on the second floor and the room next to me was very noisy because it was a bunch of kids having a birthday

the pool was very clean!

clean, easy check- in/check-out, nice selection for complimentary breakfast, and an on time shuttle to the

no laundry facility on site

quality free breakfast, great airport location

the gym facility was good. nice space & equipment.

most importantly we are traveling with our 3 kids and two dogs and they put us in a room with an exit door just

had to switch room at midnight due to the people and kids screaming and banging around

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the second fine i used the she dryer it didn't dry my laundry

room, friendly staff, parking, location, clean, family friendly, wifi

the food we ordered from the bar was very good

the breakfast service was limited to granola bars, muffins, and granny smith apples.

no laundry

i loved the breakfast, and the dove

room, the free shuttle service from the airport, the breakfast

i love the shuttle service and it a clean hotel and close to the airport.

i called beforehand and she set up a shuttle for us let us know where to go in the airport and let us know our

the pull out bed the kids slept i. was horrible. the mattress was lumpy and very uncomfortable.

comfortable room good food in the morning the lady that ran the kitchen was very helpful

positive attitude and helped with early breakfast

all of the facilities that were usually available were closed and no one was allowed to use the gym or the

the gym was lacking in equipment and variety.

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

roomy, nice bathroom, room service, glass glasses.

some rowdy kids that were running around middle of the night around 2am.

the temperature of the pool

location, cleanliness & the bar downstairs.

love that they had a laundry room for guest

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

was disappointed because i didn't have access to laundry services

access to a guest laundry room

location was good, close to the airport. i had room service and it arrived in time and relict.

advertise pool more.... and offer continental breakfast.

the pool was closed due to covid restrictions.

want the kids to swim but they want 50 dollars

room by the laundry was not

they charge for everything parking food laundry

very friendly and helpful, the rooms clean and well stocked (toiletries, towels, etc), very good shuttle service

i wish the pool space and the pool could have been bigger. it was nice but it was only up to 4'6

00 a day for breakfast for myself and the kids

breakfast was not until 6:30.....and no coffee to be found before that time.

the location was great and the staff was great..and it had a really nice bar i'm it.

kids running up and down the hall

i loved the prompt check in service and the airport shuttle was such a huge help.

to the airport, accessibility to a free airport shuttle

good room setup, laundry facilities

vending machine, laundry room if you need to wash

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

the kitchenette and laundry

oh it had a laundry basket

plenty if room with an area for a desk and wifi

shuttle service bonus

minimal parking

loved that it was pet friendly and we were met with furry friends and received a doggie treat bag for our dog

breakfast was decent

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

onsite laundry! great breakfast!

pool was a bit small

not exactly pet friendly

free breakfast was delicious & my kids loved the waffle bar

no onsight laundry like many other places have

my kids enjoyed the pool and we all had a great time

bed was very comfy, free wifi, and close to shopping.

the pool seemed a bit cloudy/dirty, but it didn t stop my kids from swimming and having fun.

loved that pool is open for the kids until 11pm on weekends

no laundry room that i can see, snacks over priced

laundry machine didn t work add the staff was not friendly

me and my wife got asked to leave the lobby after sitting down for 5 minutes or so waiting on our laundry, the

it was soothing and comfortable very pleasing and breakfast was okay laundry room fantastic

room floor,batroom,the bed was old, laundry room,soda machin no good,room smells smoke

parking close to your room

how comfortable the beds were, how clean the floors and counters were, the lights were on in the parking lot

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

no parking because most of it all blocked by construction dumpsters and vehicles

wifi was almost nonexistent

the manager was rude about the parking on the property

staff was excellent , very good wifi and lot of restaurants nearby

the rooms in the back of the hotel doesn t have wifi so that sucked

i thought i heard construction happening in the parking lot but it it was large trucks

their wifi wasn't strong enough to connect to the tv.had to use my mobile hotspot

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

the laundry has become expensive - over $5 to wash and dry a single load

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

had holes in the walls and very dark room, only one single bulb in room and one in bathroom, no wifi and in a

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

no fridge or laundry facilities

the wifi was terrible and you only got a few channels on the tv

there was no gym and when i asked the staff said they had not had one in years

i liked the wifi i like the bed and the area

gym was too small and smelly the swimming pool was absolutely disgusting could not even swim in it

did not like that the room service were not answering 15 minutes before it was to end

i enjoyed the room service. dinner was good. the location was convenient.

worth the stay was to expensive for everything to be closed ( pool, gym) closed the water in the room you had

lot of unsupervised kids all over an strong smell of pot all around the hotel.

no laundry!

no laundry facilities i was told that the hotel used to have all of these amenities but no longer do

cleanliness it smelt like weed dirty and noisy neighbors hallway was full of trash and dirty laundry/bedsheets

no proximal laundry cleaning station

free parking !!!

hotel is accessible directly from the parking which is great when it s cold, and free access to laundry is

the fitness center and free laundry usage was super handy

the gym was alright and they had a laundry room you could use for free

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for

very bad signal & wifi doesn t work

everything was available to me when i got snowed in. laundry, food, and an excellent stay

no laundry bags for dirty clothes that you changed after showering

laundry facilities, convection oven

like the location and facilities, very spacious, with breakfast and nice towels and in house laundry facility

gym and laundry facilities were also a great addition and excellent quality

location, free breakfast and parking and laundry facility

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

we were also across the hall from the laundry room

i would recommend more breakfast food options but overall i had a great experience

location, swimming pool, laundry, and gym facilities

in one,pool, fitness, laundry, breakfast, staff, uv

guest laundry is free and fitness center has everything you need

the staff room pool laundry everything

i believe there may have been a rooftop bar, wasn t told by the front desk if it was open

variety of amenities like the pool, free laundry, and convenience of location made our stay all the better

really appreciated the free use of washers and dryers for laundry

smell in the room and corridors, room service not great, rude staff at breakfast,

there was nothing telling you how to log into their wifi unless you were using a computer

pool

staff great. free wifi, laundry and breakfast.

the gym and laundry room were very useful

room was clean and beds were very comfortable, could ve used another bar of soap

no free wifi, snacks are overpriced

from alexa at the front desk to the wonderful women in the breakfast cafe

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

location, free parking, great staff.

plus parking and two restaurants on site

greatest location, and great bar for drinks off the lobby.

i didn't see anything about room service either

i couldn t order laundry . probably not in time.

issue w/the room service order, but the hotel is new; still training staff so it is to be expected

the room service menu was limited. breakfast items served all day would be lovely.

the restaurant was closed and the room service was limited.

gave me a corner room and wifi upgrade when i told them the friends that i had thought were coming to the

nice area to do laundry with tv and vending machines

used laundry slip in closet

location is great. clean and comfortable. laundry facilities.

instead he went the extra step to get us 3 boxes of pads and put them in a discreet laundry bag to bring up to

no free breakfast

no guest laundry facilities. front desk and amenities are a far walk for the hotel rooms.

no laundry, no continental breakfast

4th, there was plenty of parking

office staff was very friendly, the room was clean and the free parking was a nice bonus

wifi was terrible but overall a good stay

children were tracking up the elevator with pool water and no one was trying to clean it up

love that it comes with breakfast and the room was clean and the pool

the breakfast choices were equal to many other more expensive hotels

pool was open breakfast was great and it was clean and comfortable.

love the clean rooms and areas. pool was perfect. great breakfast. friendly staff

wifi was on and off

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

, a tiny round bar of soap and that was it

wifi is not excellent, so that's problematic

wifi accessibility could be improved.

provided me an early check in accommodation, they worked with me for my cash deposit because i lost my debit

i had a good hamburger from room service comfortable bed and quiet

kids were in the pool area up until it closed

gym was run down.

kids were in the pool area up until it closed

there was an on site laundry which was very useful

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

there is laundry, which is key when on a road trip

then they told us our early check in time

the pool on the roof was spectacular and our kids loved it

vehicle was stolen from the parking lot

lots of sketchy looking folks hanging out in parking lot

all over the parking lot and front door

no side exit if parking lot is full

they could ve served breakfast

location, wifi, hassle free checkin, checkout and ecom delivery pickup.

very helpful and friendly, suite was perfect with lovely view, breakfast was great each morning, bar in the

traveled to chicago with our three young kids (6, 6 4) and dog for spring break from se michigan

it had a walk in shower and silverware and dishes for the kitchen were provided

to covid 19, the breakfast ended up being an apple, bottle of water and a muffin, nutrition bar or something of

no issues other than maybe having change for laundry room

too many random people hanging in the parking lot and weren t guests

the view is good and parking is good

it was good location, and parking was sufficient.

the parking lot felt unsafe, the entrance felt unsafe, the elevator was disgusting, the room was

super noisy ( doors slamming, kids crying, people shouting, car alarms going off)

the hotel gym was small, dark with low ceilings and not a place i wanted to spend time in

no room service despite having a restaurant and nobody to help with bags

breakfast buffet was awesome even for the kids and everytime we needed something staff was right at our room

only downfall was the bar was closing as we (along with many others) were arriving back from the concert

it also has laundry room

no change available for use of laundry machines.

did laundry at hotel, but they ran out of laundry detergent so we had to buy some at a walgreens

i went down and asked for more, they told me they were doing laundry

access to the rooms or laundry facilities are by key card only or digital key card om your phone this keeps

there is a laundry machine in the hotel available for an additional fee

nice and spacious) we went each night of our stay and every single time there were many screaming kids jumping

were we informed that the restaurant and bar or pool were closed

spacious room, beds were comfortable, coffee bar in the lobby had tea and hot chocolate too

wifi connection to connect to tv was a nightmare

clean, spacious and laundry facility

the wifi was decent put not good for streaming a movie

as a parent that makes their kids rinse off, it was difficult to use

no breakfast, no gym , no pool

the breakfast was very good, clean and well presented

no laundry

hand soap in bathroom, no laundry on property although it s listed as having laundry for an additional

no laundry service (that seems to be a downtown chicago issue, not this hotel specifically), there s

there was no breakfast and not a laundry facility for us to wash basketball uniforms!!

no ability to do your own laundry, it would be great if there were a couple of slot washing machines available

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

lack of cleanliness, paying for parking in a lot, watered down juice

it's a lot easier with kids to be able to just leave the keys in the room than stand in line

the water in the pool

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

the laundry room is absolutely filthy, i don't think they know what it means to clean

wide and clean. good price. facilities includig laundry and dry machines.

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

1st rime guest. was impressed with the kitchenette

multiple restaurants in house, room service, laundry, and there s a steamer

com) but only a yoga studio, questionable laundry prices (8

the lounge bar is pricey, but that is to be expected in a big city.

no gym!

pool closes at 4? that s completely insane. really bummed about this.

the room, the pool, the rooftop, the gym

the room itself has high ceilings, spacious, clean, and we had a room with a gorgeous view of the sears/willis

location, roof top bar, gym, staff

gym was okay, my partner enjoyed the steam room

the spa and steam room were also a highlight, and the pool was beautiful

this is definitely not for families traveling with kids

we liked everything it's highly recommended for family with kids.

this is definitely not for families traveling with kids

the welcomed us for an early check in

itself is a very beautiful hotel and the spa the pool the room itself was beautiful and the

one dryer in the laundry was out of order

was pitifull, elevators had very long wait times, because employees seemed to clog them up with laundry carts

gym is nice

ve been a touch cleaner - floors of the room weren t the best, trays from room service needed to be picked

there was a day the room service was not provided.

wish there was coin laundry.

clean, friendly, nice cafe next door, good gym

no room service restaurant was only open until 3pm

for cheap the staff worked amazing with us especially because we are a big group we asked for early check in

view of the building next door and the alley cons: *the biggest con of all: i could not get the wifi to work on

breakfast hours were great and so were the sandwiches

the breakfast/cafe was not that good.

not much not to like - but i didn't try to the breakfast or the bar.

the only downside was that i had to walk downstairs for breakfast- there s no room service

the hotel itself served a more unusual breakfast range, with breakfast of the more traditional (british) type

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

rooftop bar is mostly inside and can be very loud and chaotic

the gym is very small the location was a bit far from the activities we were hoping to see

bar not open, no room service or housekeeping that i could see

room was wonderful, wifi working well

most accommodating staff, amazing location, great rooftop bar and modern rooms

this saga played out from midnight until two in the morning and we had two kids with us who were unable to get

there was a great assortment of mini bar snacks that i enjoyed as well

was our first christmas trip to chicago and we needed to find a hotel that was close to where our kids live

was our first christmas trip to chicago and we needed to find a hotel that was close to where our kids live

food/ laundry credits don't roll over to the next day

they charged me $25 upfront for a food and laundry credit that was mandatory!!!!! very rude.

she did not clean our room after our first night there, because she thought our laundry bag hung on the doorknob

t use like laundry

no washer or laundry dryer at the hotel.

placed right next to the gym which was a little difficult to sleep because of the constant people walking

i called for an early check in they kept saying nothing available

were able to accommodate early check in and concierge was able to deliver a bottle of champagne that met us in

we had a dog and were on the same floor with other pet owners

the bar was nice

free laundry facilities, good gym and pool

free laundry self service was super useful during my week long stay

with the free laundry, my stay felt like home before i continued my journey crossing the country

laundry

the laundry room is very convenient too

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

laundry didn't

the laundry room was clean and appreciated

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

need a day from the kids

great location. no laundry. no breakfast. no gym. barr basics

my view was lackluster. wish there was laundry facility.

people working there no laundry no breakfast place is everything but not quiet you can hear the subway and your

was supposed to be no smoking and you can tell people were smoking in the building and i have kids with asthma

location was excellent and the room has a kitchenette with microwave, coffee maker and a refrigerator and that

pool area

not like being told that they would be a $50 hold i'm a credit card in case i use room service they actually

to reviewers who complain breakfast wasn't included - it's in the description

the bar area was great the gym was awesome with the glass window

the shower was hot. plenty of parking.