no onsight laundry like many other places have

not enough towels at the pool

i ordered room service it was late and wrong they messed up my order and then didn't answer to fix

wifi & lots of towels

the guest was very loud kids running in the hallway could not rest.

the rooms in the back of the hotel doesn t have wifi so that sucked

staff was excellent , very good wifi and lot of restaurants nearby

the manager was rude about the parking on the property

non-smoking i had to step outside

looks like parking can be challenging when it is busy with $77 a bit overpriced in my

no parking because most of it all blocked by construction dumpsters and vehicles

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

how comfortable the beds were, how clean the floors and counters were, the lights were on in the parking lot

parking close to your room

wifi was almost nonexistent

it s always huge, clean and laundry on site

no laundry room that i can see, snacks over priced

laundry machine didn t work add the staff was not friendly

the room felt very dirty and laundry never dried the clothes i spent over $10 to get one load to dry and it

loud in the morning since the room they gave me room 116 was right in front of the house keeping laundry

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

no fridge or laundry facilities

all smoking rooms only on second floor

room reeked of smoke and was non smoking room

had smoking rooms

i have to give a special shout-out to john the shuttle driver

it was nice the kids enjoyed themselves

the gentleman who shuttled us around was extremely nice, so was the woman who

and the fact that a lady offered me to smoke off of a vapor pipe in the pool area with a lot of kids there

airport shuttle to midway

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

we were also across the hall from the laundry room

location, free breakfast and parking and laundry facility

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

no breakfast

good room setup, laundry facilities

vending machine, laundry room if you need to wash

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

the kitchenette and laundry

oh it had a laundry basket

free parking provided

customer service was kind. the breakfast worker was polite, pleasant and helpful.

the breakfast choices were equal to many other more expensive hotels

the 24-hour gym was a nice added bonus

love that it comes with breakfast and the room was clean and the pool

complimentary breakfast for the price paid asked for a king size bed and got 2 queen size

and kids under 12 eat free

the restaurant did have a bar which was a plus

had no pool for the kids and it was in the ghetto, i was unhappy with my stay i will never stay

how it looked overall, the rooms, lobby, gym, etc

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

staff was very accommodating, hot breakfast was great.

great location, great breakfast, comfortable beds, and a bathtub to boot.

cold room wifi wasn t good can t order outside food

free wifi, kitchen

i traveled with kids so the refrigerator and stove were handy

the pool is so cold that my kids quickly turned blue & seemed at risk of hypothermia

the gym was lacking in equipment and variety.

the kids loved that the pool stayed open until 10 pm

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

was disappointed because i didn't have access to laundry services

love that they had a laundry room for guest

access to a guest laundry room

i was able to use the pool for an hour and although not as warm as i had hoped it was nice to have it 'booked

cleaning towelettes in gym (they were dried out)

i liked the large rooms, comfy beds, excellent service and top gym.

clean, easy location, had a shuttle to midway, security in parking lot

the pool was very clean!

that kids was all over the place and pool with no adult.

shuttle to airport, breakfast, and staff

nice breakfast options

was on the second floor and the room next to me was very noisy because it was a bunch of kids having a birthday

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

the breakfast bar never opened as advertised

look, friendly and helpful staff, proximity to airport with frequent shuttle service

nice remodeled rooms and tgif restaurant and bar made it easy for meals.

they have a 24 hr shuttle to midway which was great

the second fine i used the she dryer it didn't dry my laundry

the sleeper bed cushions were off with what looked liked dirty laundry still on it

good breakfast and easy assess to shuttle bus to the downtown area of chicago

shuttle service to airport/train

i was hoping for room service, which didn t exist

they charge for everything parking food laundry

room by the laundry was not

free shuttle to the airport. restaurant within and lots of alternatives close by. very clean.

the pool was a little chilly

31 the hotel never mentioned that the bar and restaurant would be closed for my stay

no laundry facility on site

the lady that checked us in was very nice and she remembered us and saved my kids some cookies!

close and convenient to airport and shuttle took us right to departures.

they have a convenient shuttle service to/from the airport

the hotel was not offering room service or daily cleaning at this time

no laundry

people having sex in their car in front of our kids

room, the free shuttle service from the airport, the breakfast

to covid-19, the fitness center was closed, but it's small enough to say only 2 ppl allowed at a time w/masks

good room service, complementary airport shuttle, and complementary breakfast

more airport shuttle service or bigger shuttles to hold more people.

the pool stays open late and also the fitness center.

staff is petty. only 1 ticket for breakfast, and i had to pay for parking

some rowdy kids that were running around middle of the night around 2am.

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

location of the breakfast area is awkwardly placed between the the mini casino and the main lobby

all over the parking lot and front door

o had to tell them i wanted room service and towels

early check in

advertised breakfast but there was no kind of breakfast and the bathrooms need upgrading, but if you're only

no issues other than maybe having change for laundry room

too many random people hanging in the parking lot and weren t guests

i didn't use the wifi so i can't say how well it worked, but i do know most channels on the tv showed blurry

the rates for pricing very reasonable an convenient wifi is great

the view is good and parking is good

very friendly staff, clean, great breakfast, safe location.

love the airport shuttle service! also very pleasant staff!

minimal parking

there s a gym

very weak wifi

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

the laundry has become expensive - over $5 to wash and dry a single load

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

was still under what looked like renovation- no working ice machine on 2nd floor laundry out of order would have

the pool wasn't opened

where very small for a king size bed there was trash out front and glass wine bottle in the parking

no pool no hot tub. renovation

the pool was not open or the hot tub. and there should be an ice machine on the second floor

1 person thought she heard 'room service'

kids were in the pool area up until it closed

nice upscale area and great lobby and bar area.

i had a good hamburger from room service comfortable bed and quiet

provided me an early check in accommodation, they worked with me for my cash deposit because i lost my debit

had holes in the walls and very dark room, only one single bulb in room and one in bathroom, no wifi and in a

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

the laundry room is absolutely filthy, i don't think they know what it means to clean

wide and clean. good price. facilities includig laundry and dry machines.

there was a lot of garbage in the parking lot.

with a variety of foods offered did not use the swimming pool but it looked clean and inviting laundry was

breakfast was excellent & the food was cooked real food. excellent customer service .

we loved the suite & the fact that we had a full fridge, stove, pots, pans & everything kitchen to make & store

not enough handicap parking

room was very clean and complete with kitchen (which we did not need)

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

the pool is way too small and there is no hot tub!

i liked how nice and clean the gym was

pool way to small for number of guests using it. also, no hot tub.

the bar area was great the gym was awesome with the glass window

employee who works in the bar & restuarant provided excellent customer service

asked they said it was reserved and we couldn't use it, i was traveling with my newborn baby my 2 kids and my

the shuttle van not commuting to the train station, but it wasn t that bad

comfy bed and pillows. restaurant and bar onsite.

clean, spacious and laundry facility

the wifi was decent put not good for streaming a movie

loved the pool area and overall welcoming of staff

breakfast was not just some bagged

things like the pool being busy, but i was disappointed with the number of unsupervised kids in the pool area

wifi barely works. they advertise free breakfast: you will get coffee and muffins..?

staff is nice, the breakfast is simple but good

sign posted not to take breakfast to your room?

dumpsters were overflowing and there was trash blown all over parking lot

a little early check in

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

parking was also abundant and easy

was nothing to hang anything on in the closet--no bar or hangers

liked that this hotel has free parking lot for guests

room was incorrect , we were place directly next to the laundry room where they had work being done so it was

nice big clean rooms. fantastic staff. extremely helpful. laundry machines an added bonus.

the pool was not open, and the laundry facilities were also broken on the floor

) laundry was closed ( they said under renovation) but 2 machines under renovation i don t think

upon getting there no elevator was working and the vending machine took my money laundry facility was down and

and our room was across the hall from the laundry service area

asked for towels once on my stay was told by housekeeping nobody was working laundry so they had no extra towels

to 3:00 and it was 2:00 i explained that to the lady and she got right on it and let me do and early check in

everyone was very pleasant, the rooms were very clean and parking was great

pool water was very dirty in the evening, the kids were disappointed as we decided not to swim

laundry services were not available for regular clothes but they did gym clothes complimentary

notice of pet fee at time of check in would have been good. our dog did enjoy her stay, too.

it wasn t pet friendly

liked that the you had workout equipment in the room and the gym was big

room has a gym

there was no pool, no laundry room, checked in at 2:30 am ,no compensation

too expensive for the value no guest laundry

check in fee, but was disappointed that we were not informed of major renovation of lobby and gym

room, front desk staff, free parking

otherwise, the continental breakfast was ok

breakfast offerings had a good variety for all most plans

at breakfast, i had to leave the room because the staff member that was responsible for the area was

this time, no security riding around the parking lot and they should do a better job at who they let stay, it

and there was also people smoking weed in the parking lot in their cars at all times of the night

also, although there was a place for the wifi password on the key card holder, it was not included

except for covid and no pool, etc no

clean, comfortable bed and excellent breakfast

the rooms were very clean and the breakfast was delicious.

pool closed

there was also breakfast in the morning that was good

the beds were uncomfortable. the parking should be included since the room rate was high.

excellent customer service, good selection for breakfast and pool available

we did not like that the pool was an open and the food is not great.

pool was very cold couldn't enjoy it with the kids

what i did not like.... nothing except a fresh fruit bowl for the season added for breakfast.

no laundry room

onsite laundry & close to restaurants

i'm certain people smoked there before or they do the laundry together

smelled like weed, people sleeping in the lobby, people coming and out with loads of laundry, breakfast was

laundry strewn down the corridor

time you all serve breakfast 6:30 am is late for the people that have to be at work at 6 am

the room serves, the breakfast

just didn t like how people was outside partying and drinking in the parking lot those are big red

i didn t like the smell and the wifi was bad.

i appreciate how clean the rooms were and i enjoyed the breakfast and the kindness of the staff especially the

room was clean; had secure wifi; composite flooring-no carpet.

i do wish the hotel served hot breakfast

to me and they were able to print it. great breakfast nice waffle machine

to connect your playstation4, coffee and tea maker in room, kitchen included, breakfast offered, gym in building

no buffet breakfast

my only disappointment was that the washer in laundry area was out of order

the power also went out in the laundry room downstairs, the manager told me i must be using high powered devices

vagrants sleeping on the laundry room floor

it was during covid the breakfast was suspended so i would of like a coffee pot in my room

berter breakfast choices.

wifi signal was horrible. tv had issue

the breakfast was good for the value.

parking was good as well and so was breakfast

staff is always amazing && breakfast is great!!

parking lot usually gets full pretty quickly and they didnt really stock the room

clean and quiet,room was great was a little concerned, so close to interstate, breakfast was fantastic, best

parking. vacant building next door

there was ample [off street] parking

breakfast is good.

didn't stay one night i was robbed at gun point and my car was stolen from me in the parking lot of the hotel

kids were running the hallway at 9pm

everything the room was nice and modern staff was friendly breakfast was good

the breakfast was not

the breakfast options need to be updated

the pool is under construction

another guest came to request laundry detergent and dryer sheets and in the middle of trying to get me to my

was given a dirty room that had not been cleaned by housekeeping, there was dirty laundry in the hallway all

but the laundry room make noise from 12:12am till 6:15am

was woke up to some man yelling in the laundry room

no whirlpool and the dryer didn t work in the laundry room

waitress for breakfast on friday and saturday and bar tender each evening were great and attentive

lovely staff, nice sitting area and pool

fitness center shut down

ways to rooms were dirty with used silver wear laying out from room service, paper on floor, pool dirty and not

i was surprise that the pool was perfectly warmed

overnight while visiting family nearby and it was exactly what we needed clean rooms, easy parking, and close

ants on floor, water not hot, parking is goofy

no laundry, no continental breakfast

no guest laundry facilities. front desk and amenities are a far walk for the hotel rooms.

wifi is spotty

so reasonable,clean, has wifi, staff is amazing and patient

office staff was very friendly, the room was clean and the free parking was a nice bonus

cleanliness it smelt like weed dirty and noisy neighbors hallway was full of trash and dirty laundry/bedsheets

no proximal laundry cleaning station

no laundry facilities i was told that the hotel used to have all of these amenities but no longer do

no laundry!

parking was limited

the fitness center and free laundry usage was super handy

the gym was alright and they had a laundry room you could use for free

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for

hotel is accessible directly from the parking which is great when it s cold, and free access to laundry is

the gym was alright and they had a laundry room you could use for free

upon check in, we were told that if we stained the towels, we would be charged $25 that began a laundry list

safe, clean, comfy, laundry room for guests, great staff at any time of the day {or night}!

machine on main floor only inconsistent wifi faulty electrical outlets no microwave in

pet fee was not explained well

locally convenient, pet friendly, great staff,minimal breakfast

there were no plastic bags for dirty laundry

so spacious and very clean. breakfast was great.

awesome breakfast and great staff. room was clean and exactly as listed. will stay there again.

swimming pool open earlier.

it was very clean and had parking for my semi truck