the small store inside from which you could buy laundry etc , the cleaning staff was good

laundry room facilities were great

was able to do laundry and younger guests could play playstation upon request

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

breakfast was great

there was lots of games in hotel bar area

room & bathroom was very clean however the carpet had human hair on it in the bedroom

rooms were clean, beds were comfy and breakfast was nice would stay again

and quirky place with 24 hour bar and food and gym

no laundry service or clothes washing machines

room service and the location

enjoyed stay and room service good

bar food was nice and service was quick (again this is appreciated with small kids)

the kids were happy, and the overall atmosphere of the hotel was warm and accommodating

they gave us a menu for the other restaurant so the kids could have a pizza while we were having our meal

had free wifi

free kids meals

is just as it is on the website every think was fantastic the kids love it definitely will go back

the gym is well-equipped with a variety of cardio machines and weights, perfect for keeping up with

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

- no laundry service over the weekend

no laundry service over a weekend and no effort made to make the guests have a superior customer

lastly the gym is ok, very small, cramped, dark and unwelcoming

car parking is plentiful even when very busy

the wifi did not work! the tv had poor signal.

the room was double aspect, very clean with a large comfy bed. plenty of free parking.

free parking at the property was good convenient and plenty of room for kids to run around outside in the garden

staff was really nice and helpful and food and room service brilliant would definitely recommend it

could extend the bar to give it its own space

laundry cage crashing past our room at 6

noise from laundry during the night

breakfast was superb - freshly made

had a room near the kitchen so could be noisy

adam snd james were polite when requesting room service and permitting us to stay a little longer due to my

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

dining and bar area very good with great views

excellent breakfast great choice hotel in excellent location

the low cocktail style tables for breakfast in the dining room, due to the many guests.

view over river room comfort and clean v professional and friendly staff at reception excellent gym

spa and gym are were amazing

spa was nice, was very quiet so we had it to ourselves pretty much which was good, wouldn t of

amazing spa and outdoor pool

the food was amazing, the spa was fantastic, and we were lucky enough to have great weather, allowing us to

my spa treatment was the best treatment i have ever had, and ruby took great care of me

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

very little in the way of facilities ie no bar or restaraunt

no bar lol

parking at times very busy and hard to patk

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

fab breakfast with huge amount of

great staff. great breakfast choices a great hotel

location of my room 417 - view of the laundry carts!

even though it says late night food there isn't great options for room service so make sure you eat before or

very comfortable. perfect location. responsive room service if any issues. good restaurant.

the bar was really well decorated and the staff were very attentive

undergoing renovations the alternative areas still offered lovely choices room service breakfast absolutely

also i was not happy to be charged for wifi in

convenient location with easy access to london. excellent staff, food, facilities and gym.

if there's the a little play room for little kids that would be fantastic .

we had a curry meal, what kitchen cooks a curry and doesn't have mango chutney to serve with it

massive tv. great surroundings. gym and swimming pool. nice room and bathroom

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

breakfast was phenomenal

noise because under flight path, wifi

and welcoming staff, great location, lovely breakfast with lots of options

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

the private doors for laundry/house keeping are worth avoiding

left luggage in luggage room and took advantage of late check out after registering with hix as suggested by

a late check out at 2pm being ihg members as taking part in the triathlon, which was agreed online

also the bonus of late check out when you join the club

wifi was definitely not the best and the signal in the area was very spotty

pool area was very warm and the chlorine levels were too high - kids had red rashes after using the

we used the gym, room service,

very comfortable hotel. lovely grounds. great pool and nice and warm for the kids.

but very comfortable bedroom, excellent bar service and food, great breakfast

no accessories such as room slippers, shower cap or laundry bag were available

laundry needs for long stays

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

and then my laundry which i left in the bathroom they all got soaked and ruined

and then my laundry which i left in the bathroom they all got soaked and

we had wifi and multichannel tv

our priorities were free parking and easy journey to the airport

secure gated carpark and wifi

wifi and electricity went out

park and wifi free - very clean - lovely staff - very helpful and lots of facilities in area only 15min easy

good selection of drinks at the bar

asked for an early check in as we were attending a wedding nearby, not expecting them to be able to accommodate

the room and bathroom size was massive, and the bar has awesome menu

the room was clean and the food and bar facilities were good

40 in uber fees instead i had to figure out door dash because no where in the room does it say no room service

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

good breakfast and nice gym and pool

isn t kids friendly place, we have 20months old son, couldn t find any suitable food for him, and other

chose this hotel mainly as it was pet friendly and not too far for us to travel too from north london

nice spa and swimming pool, well equipped gym

had trolleys of laundry outside the window which ruined the view

we enjoyed both dinner and breakfast in the restaurant, and the food went above and beyond our expectations -

the fault was down to the waiter not writing the order down, the kitchen didn't get the correct order

no aircon, no gym

not for children as there is not much to do for kids

the spa pool is very worth a visit too

despite our 4:30am departure they arranged a takeaway breakfast for us

geothermal pool and saunas were really clean and relaxing

breakfast

wifi was slow and choppy

room service, front desk and restaurant don't answer phone if busy at front desk or

free wifi in the room given to you when you book in

wifi connection wasn't great to be honest.

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

location, free parking, and entrance to park very convenient.

to do, wonderful staff, lots of lovely touches for kids in the room (treasure hunt, gifts) and in the hotel

the kids loved the pirate splash pool and the huge lego playroom

kids enjoyed looking at all the figures in reception

pool too cold

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

breakfast 5 out of 10

clean and comfortable room. excellent bar person

room service non existent

i had a light dinner in the bar and the food was delicious

think we may have been above the laundry which had machines going all the time

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

large laundry trollies living in the hallway less than attractive

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

dirty laundry was left out next to the staircase, making navigating the steps tricky at times

didn't like walking past laundry bags full of dirty washing that were chucked on the floor waiting for collection

kids loved the pool table and sky sports too

no shower gel and the extra bed was very uncomfortable for the kids

need of an upgrade, carpets dirty, rotten wooden window frame and the pull out sofa bed for the kids was dirty

laundry looked clean but not the appliances

the laundry is piled up in the hallway

breakfast amazing

wifi and no hot breakfast on offer.

lovely continental breakfast beautifully displayed

free wifi buffet breakfast 24 hr staff - lovely

excellent breakfast next morning

to get a hotel at a reasonable cost with ample free parking in this area is very rare

the bar staff were lovely

area with two single beds which was a bit unusual but nice as it felt more spacious and our kids who are slightly

location superb. spa and pool amazing.

kids allowed in the bar at 1030 so didn t want to get a drink, only negative

location and driveway great service (a lot of extra's services provided when asked) great breakfast great swimming

this was a birthday weekend and holly at the spa and anna / sam at the dining room really made it an unforgettable

welcome and surroundings felt like a princess! room service was fantastic.

i had a special request for early check in and the hotel was quick me to help with me options

staff, very helpful especially in opening the bar when we returned from a party

fabulous room.. very comfortable. lovely outside garden area. nice breakfast

breakfast & bed & room service

more varied room service menu

the laundry is in the same building, very simple and understanding operating by coins

room was warm/stuffy no water or drinking glass no bag for laundry no tissues

room is sizable and comfort with self-service laundry and drying which is necessary for long staying

the lancaster laundry room was very dirty .

no laundry services no cleaning room service

the only thing missing was the shoe horn and laundry bag.

they gave us an upgrade but frankly who care when your kids are 2 floors away

comfort. location. excellent staff. great gym facilities

no wifi or nobody told me how to connect.

room and the photos made it look like this was a seperate room that you could close off when the kids go to

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

excellent pod transportation to the hotel, good wifi, clean

nice people nice bar can see the view of planes

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

the gym was very basic and worn

excellent location for heathrow terminal 5. late check out was much appreciated.

great location when traveling with kids

the room service menu could have a could have simple meals such as pizza, burgers & dessert.

if we have to say something wrong, maybe some more babysitters and/or kids club.

i don't think large groups of children should be allowed in the bar area.

swimming pool and spa are perfect

big rooms, car parking available for free, breakfast was perfect

going with two young kids you do wonder what the service would be like but it was exceptional

bathrobe on my first night there (stay was for 2 people) i was later informed this was due to a laundry issue

very speedy laundry service (within less than 8 hours), very nice gym (love the technogym treadmill) and

processed or prepared food - not good, bar staff great

the spa is the bonus added touch

brought my wife to the hotel for a surprise anniversary spa getaway and though i had planned a few things, i

up & old cardboard to trip over & outside in various areas there are metal containers with dirty laundry &

the location was ideal and the gym was good.

the spa was lovely and the gym though small had everything i certainly needed for a workout i did

room was spacious and comfortable and plenty of parking near the rooms

the room was beautiful and comfortable with decent room service

whoever is doing the laundry is not drying the sheets completely so it smells like pee

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

no quick laundry facilities for short stays or weekends

would be great to have a guest laundry for travellers.

i arrived late so took a meal in the room via room service, it was quick to arrive and was very tasty

too much breakfast deliciousness to choose from!

always a happy, friendly encounter at the bar for a drink or two as well (get a drink on the house, and 10%

very reasonably priced food and bar a lovely stay

car parking is a little toght

a small car park but other parking available

the property also had a well stocked gym, laundry facilities and decent restaurant on site

great to be able to use the laundry for washing

the laundry was good but only without the detergent...we have to shop for it.

super convenient to do laundry before the next flight

great bed, space, laundry and facilities

no hair dryer. no laundry bag.

breakfast offers a very good variety of food

travelling with family. charged for couple of hours early early check in.

room service was worth ordering after long travel even for an additional 5, a beautiful

comfortable, great liocation, nice bar area and nice bedrooms

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

asked for an early check in and late check out due to flight changes and the hotel didn t charge us any extra

bed for 2 kids on the small side

the room service for dinner was great

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

spa area was a lovely treat

wifi worked really well, clean room and environment, proximity to the airport, easy check in and

food at rgb was expensive and small portions. kids pizza was a microwave version.

pool area was great for the kids

it says on the welcome letter room service till 2am when in fact it s 11pm

our taxi was only 22 versus the shuttle bus that would have been 7/per person (including kids)

wifi is available and since we had a child with us the bunk bed was ideal

our kids loved the pool