very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

room service meal not piping hot

fantastic location and loved the pool and the gym

breakfast, grounds, swimming pool, helpful staff

occasion for a birthday but i'm not sure i would appreciate the very high prices charged in the bar on any other

no room service

limitied facilities, most closed due to covid. only had a bar and restaurant area.

the spa and pool, the view of the lake, the food, the room service, the smiles of the staff.

hour wait for room service morning reception aren t as welcoming as the evening shift

could only get wifi on 1 device

nice clean laundry and towels

fantastic, staff fantastic hotel fantastic and bar fantastic

arrived at 12:15 and the room was not ready i had asked for an early check in

wifi could be stagnant sometimes so maybe a booster box could help

inside there was a polite informative welcoming staff member and nice lounge bar area

room was large and very clean with all additional items (like iron, ironing board, safe, laundry bags etc),

in addition, we didn t like the cleaner s laundry trolleys immediately outside our room

ev chargers are only 7 kilowatt chargers so be prepared to charge overnight if you need to

we went for cocktails at the sky bar which were excellent although if going on a weekend would recommend booking

i was racking my brains, then some garlic bread was missed off my room service order

i asked, i never got a laundry bag

also, this hotel outsources its laundry services so forget about receiving it back by 6 pm the day you hand it

of parking on site

the gym and swimming pool. the newly decorated room and the comfy bed.

we thought our stay was good value for money as the hotel has a pool and spa area

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

breakfast was perfect room was comfy bed was excellent

whole place, position, room dining, bar etc. very good.

room service minute steak was delicious

was located, probably didn t help having bins outside one window and then empty glass bottles, laundry shed

the spa bath was amazing.

the bed was comfortable and the breakfast first class

we always pick the ancells suite(spa bath) as it is my husbands favourite

wifi worked a treat

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

hotel staff at breakfast, swimming pool and spa lovely and warm with great spa facilities which we were not

experience as usual, the staff are amazing and their pet policy meant we could bring our dog with us as well

loved the old building and the gym was good with a lot to use.

from early morning rubbish collections, food or drinks deliveries, laundry collections etc--all under our window

location of the hotel is perfect for ascot races , the breakfast was delicious,booked a table for a meal ahead

recently renovated rooms in scandi style with lots of free parking

excellent, lovely room and good breakfast. would book again.

unfortunately the bedrooms are small so if you have kids you may have to book two

it has a gym, pool, steam room, sauna, spacious bedroom and lovely staff.

parking was easy and we never struggled for a space

parking was easy and staff on reception were friendly

on arrival, we were presented with a delicious treat and little goody bag for the kids which absolutely set

it also said free wifi but found out it was only free in the lounge areas and to have wi-fi in the rooms, we

our drink order wasn't taken, we had to find somebody in the kitchen

dee made sure our room was ready with the beds for kids prepared which was a treat

nosy - there was a 'christening' which went on very late, lots of fighting, shouting, swearing, kids running

the bar has a good selection of food

could have had the fireplaces working as it felt cold

and sticky laundry labels on the bed sheets

kids loved the fish tanks and the pool

large rooms, good selection at breakfast, excellent free wifi good pool and spa facilities

perfect hotel perfect staff stayed before fantastic for kids great hotel

suite rooms great plenty of space and kids had a proper bed not fold out like some hotels we stayed in

clean towels were put outside our room rather than inside and there was laundry bags in the hallway making it

liked the style of the buildings and there was a lovely bar area and the grounds were beautiful

very good wifi

arrived late and outside the evening meal slots, no room service readily available

we were the last one at the bar catching up and no one came told us to go away and let us catch up until late

appear to have any bar or restaurant

were very friendly and attentive, ample free parking, safe and quiet area, good wifi, hot showers, very clean,

no room service was available but help was given to us for ordering a take away

towels didnt get changed and when we arrived on the first night at 6 the bar and restaurant was closed for

large family room, clean, easy check out process and good parking access.

laundry left outside my room for 24 hrs

was comfortable with good facilities and quality comfortable bed/linens chose not to have breakfast as we only

breakfast excellent

near my venue for the next day easy parking room spacious shower hot room service excellent

our dog was welcome in the bar and outside terrace and the flood served was delicious

laundry delivery truck outside my room added to noise, but was quite brief

i had to beg for a bin bag for my rubbish- put my towels down the laundry shute my self

we were sent to the basement which was very cold and we were next to the laundry room, we were then moved to

the spa and loved that the hotel was environmentally conscious when it came to housekeeping and laundry

a/c and laundry room dryer under our bed room and was put on at 6am every morning ud83dude21this is not

wifi could have been faster.

spa would have been a treat

the grounds and gardens are stunning with large checkers and snakes and ladders to amuse kids

on the patio, sipping a beer watching the kids run around the garden after a very hectic

kids love every bit of the bedroom big bed bathroom and tvs and me and my wife enjoyed the stay too

i had a pet friendly room, but the sofa and other furniture in the room was stained and torn

reception was frequently not manned, the room service menu was very limited, and trying to get room service (

plenty of hot water for the shower and the spa bath

room service could be better. could have changed the bedding atleast once during our stay.

we were greeted by a christmas lit building and parking close to the main entrsnce

wifi and nearest to winchfield station

property has plenty of parking as you turn off the road , the entrance was just a short walk away with lots of

good parking,good wifi,decent food at reasonable cost.

good parking,good wifi,decent food at reasonable cost.

the staff were welcoming. the room was comfortable. the menu in the bar was good.

the laundry was not returned, bad service.

only criticism was breakfast took a very long time to come

umbrellas and blankets are dotted all around the grounds, golf buggies to get you around

we have been back 7 times over the last 10 years or so and i am slightly embarrassed to say i have not left a

food at the barn and in-room service is well displayed but very overpriced

silly mini bar prices - i thought serious hotels had given up this ridiculous practice

the kids' swimming pool is brilliant

the spa facilitie was the best i saw till today

the resort was luxurious and was lovely that they offered a kids tailoring

room was very spacious and we arrived with our dog to find he had been provided with his own bed, food and water

also got our laundry done for a great price in one day

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

comfortable room friendly staff excellent parking excellent restaurant

the hotel the high standards continue; rooms are spacious with quality facilities including free wifi, comfortable

brilliant facility, location,, staff and food and drinks. great safe free car parking

the property advertised laundry facilities, however, they fail to inform you that it s only available on

said on laundry bag that if u hand in by 8

kids buffet choices were restricted to fish fingers and chicken nuggets

we had room service, staff delivered the food in a good time, she was smiling and happy, and again felt

clean, modern, well managed. nice size room. good breakfast. well equipped gym.

sadly it was not clean either although the bedding laundry was perfect

hotel, restaurant and bar are good value

parking

the outside horse box bar was a great addition and took pressure off the indoor bar

oh and parking was also included

food room size laundry

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

still think that the high speed wifi is too expensive but the standard wifi works ok with the

size of the room, modern, children s play area, kids eat free

lots of car parking space inc little forest walk

the room was very nice and clean. the staff were great. gym is very well equipped.

room service young adults burger was very very small.

showers by the family pool; they should put some music on in the soft play area; te towels given to customers

great facilities, accommodating and welcoming bar staff

staff dirty rooms dated decour clean laundry left on the floor for next stay shower warm on max noisey systen

had a few issues when i originally arrived (no battery in the tv control, couldn't read the wifi password) but

it s cozy the bar area is well decorated and the ambiance is great

stated a restaurant and room service there were none

setting, full of character four poster bed was fabulous and spa bath was a real treat

brilliant gym and spa, lovely staff, fabulous breakfast and everywhere perfectly cleaned with bottled water

and helpful staff all around the hotel , from reception to the restaurant, sauna and room

it is also very clean , has a great restaurant and a spa gym

being rude to the staff,abrupt and impatient when it was busy at the bar and restaurant

late check in , staff very helpful , sorting a parking space out late at night , was fantastic

with no view, very low ceiling, noisey location above service area, health and safety issue laundry stored in

on arrival offered a bike rack in the high street and then an unsecured space in the laundry room

the room was lovely but was a shame that the laundry bags were just outside the door

in a booklet in tev room for a walk in the neighborhood (the walk to the castle is very nice with kids

the bar area was comfortable and the adjacent lounge area useful as the bar was hosting an 18th

ground floor single rooms, had to register to sky to access wifi, tv remote not working stain on chair bed very

team generous size room and very clean freshly cooked breakfast value for money evening meal good parking

wifi kept dropping out which was a bit frustrating.

easy to find, easy check in. parking, wifi, kettle, comfortable beds, clean rooms

everything under one roof with easy access to the bar

breakfast is served in one of the main restaurants which is good

if we have to say something wrong, maybe some more babysitters and/or kids club.

the facilities: spa, pool and gym are all very good

the late service in the restaurants , and the room service .

more adaptations for kids like small loo seats and steps in the bathroom/ more kid friendly cutlery etc

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

laundry was complete ruined when my whites were washed with my blacks

spa facilities great and staff very helpful

comfortable, staff are helpful and friendly, i had a facial done during my stay with them, the spa staff are so

have to pre book to use the spa and pool on the weekend. and kids not allowed in the pool.

how clean and fresh the place looked, maybe it had some work done to it during the winter and the breakfast was

we ate dinner in the sky bar which was the cheaper of the 3 restaurants but still very expensive

shame the lego play room has to be paid for swimming pool was also great fun free parking

the breakfast was fine and all staff were very friendly and helpful

everything, from the theming, all the little touches, the staff so nice, kids loved it

did enjoy the breakfast though but maybe i was hungry because i didn t eat or enjoy my expensive dinner

the changing rooms in the spa was very small so there wasn t much room to change with more than two people

i wanted to use the sauna and pool facilities as a relaxing experience (as i'd left the kids with their

the staff rallied round to ensure a ground floor bedroom, parking and wheelchair making our stay truly wonderful

the kids made best use of the bicycles, gym, and pool table :-)

laundry, crockery left outside our room on arrival at 3pm

property, truly pet friendly, good food and bar

we loved the outdoor heated pool and hot tub

garden the pool the room the bathroom the television the staff the valet parking the staff

spa / pool was closed as winter

there was mountains of dirty laundry outside our room window

early in the morning around 6 wake in terrible loud door banging, our room was next to the laundry room and

no laundry facilities

setting. friendly staff . easy to reach. free parking and wifi . very good price for the night

location , price and pet friendly, reception staff vey good and helpful

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

large laundry trollies living in the hallway less than attractive

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

think we may have been above the laundry which had machines going all the time