the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the staff were awesome, room was great and breakfast and the pool were good as well

breakfast was fairly minimal with microwave breakfast sandwiches, cereal, yogurt, fruit, etc

location, free parking, and decor!

the gym and laundry were helpful to have onsite

i love the free laundry option! this was a very quiet hotel as well.

weird bloody looking thing in bottom of laundry basket

the amenities laundry/pool and the room set up, location, plus price for the week.

laundry machines worked great and didn't cost extra

free use of laundry facilities

also nice to have a restaurant and bar inside the hotel with space to spend time with other guests in your

very clean. nice breakfast. quiet. nice price. nice location.

wonderful renovation; dining room breakfast was amazing

floor is lifting in the bathroom, shade let parking lot light in, and felt it was see-through.

ice machine worked, laundry room wasn t open, pool was down

a lot of kids running around all day and night

the hotel itself was beautiful inside... there was also plenty of parking.

i have two young kids and told them i needed to get them to bed because there grandma’s funeral was in the

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

size of room as well as the breakfast selection

the kitchen area was great and helpful also i was on the first

we needed towels for the pool and got them from staff really quick

i really liked having bedroom/bath in a separate room from the living room/kitchenette.

called downstairs the next morning and was told there were no more because laundry hadn t been done

breakfast wasn't included.

needed wifi info that wasn't on key card or in room

the wifi was also down for over 12 hours

more than anything, i loved and appreciated that it was pet friendly

the bed was comfortable. the laundry machines were great!

having a gym and laundry room was very convenient

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

i went to the desk for some laundry detergent and was told it s two dollars

shut they shut the pool down because of this then at breakfast no one was watching the areas same kids was stick

great washing facilities for laundry, computer access with printer, pool

only thing missing was the pool not being open, but that may have been due to us having unseasonably warm weather

clean rooms and common areas, comfortable beds, nice pool and basketball court for the kids to enjoy

cute lil fireplace. nice size room with a kitchen incase i wanted to cook sumthin.

fitness center is very small

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

couldn't use the laundry facilities

strong smell of people smoking weed on our floor

the pool

swimming pool for my kids.

downside was i woke up to the parking lot being torn up by every machinery

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

friendly staff and great common spaces for family to hang out late night after kids were

among them plus a great respect and friendship between those at the front desk and the bar and their supervisors

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

had to ask for cups, found dirty laundry in hotel room

gym was not 24 hours, restaurant lousy, and couldn?t get on wifi

room layout & the breakfast options

kitchen social was very good choice

gym

sunday morning breakfast was fantastic

the breakfast was excellent

) pool/breakfast area crowded with unsupervised kids (where are the parents

the pool could've been a little deeper but it was cool i still had fun

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of

breakfast & pool.

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

noise of the hotel we were under some sort of kids party bumping and jumping 2 nights straight

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

the free parking

the lobby bar was a bonus

free parking in nearby parking garage always a plus

free parking

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the pool was nice, just the right temperature, hot tub was sooo relaxing , the pool area clean and

wish the breakfast items changed. maybe add bacon and donuts for the kids.

kids running all around looked like a circus

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

a short drive takes you to starbucks and there's food options a short walk across a parking lot

room service was a problem due to the phone and staff

clean. bar maid was so kind. food was good

and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for

the shuttle service is very convenient.

coffee in the room, gym and pool available, free shuttle service breakfast available

beds were very comfortable and that we had free shuttle service!!

had to ask more than once for items needed. staff not at the bar when needed.

and then i took a shower and there was a half used bar of soap with hair on it

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

it had a very good breakfast buffet and the wine bar was excellent

staff was excellent, let us do an early check in, we arrived early fro out of town

shuttle service to the cleveland clinic or restaurants

breakfast was great. the shuttle was a life saver.

the gym equipment was broken and the overall building felt very dated

to order room service for breakfast 2 days and there were problems both days

the bar and grill has good food and a nice atmosphere

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

they didn't have a free continental breakfast

breakfast awesome. location tucked away

free self parking. breakfast items were pricey and we did not eat there.

location, pool, and hot tub. staff very pleasant and the room was very nice.

was noisy kids that were running and jumping both nights i was there not the fault of the

the only downside was i think the room we were in was a pet room and it had a bit of an odor

a pool and nice, free breakfast

we loved the room! the big kitchen area with island and spacious room. comfortable beds.

that is had a bar and a pool

excellent location, amenities, room service and staff was very helpful!

the cafe breakfast was great and so was the bar and speakeasy

good i had room service

room service was exceptional and the bathrooms are huge and nice.

access to cleveland clinic and ease of obtaining shuttle service as needed

convenient with laundry and gym room

my kids are very picky and i paid 1650 for them to have fruit and bread

also, for folks visiting/staying for cleveland clinic affairs, there's a shuttle

temp control in rooms which were set at 80 degrees, too hot to sleep the wifi didn't work the television didn

(4) the kitchenette was dirty

close to the hospital and laundry facility on site

near cleveland hospital. laundry services

the self service laundry was great and the shuttles to and from the hospital was great as well.

the pool, laundry, and gym were open

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

coffee was good, but the rest of the breakfast leaved a little to be desired

i don't remember there being any other breakfast

i wish it was a hot breakfast.

there was a continental breakfast. not many choices. muffins were fresh.

we were at the end of breakfast, so a little sparse.

charge for laundry

the pool was closed

on-site parking

the food at the firelake bar & grill inside the property was delicious

fitness room very dirty

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

was extremely comfortable and the breakfast was excellent

lovely comfortable room, breakfast was very fresh. nice size bathroom. met all expectations.

wifi is great

guess if anything , it would be that there was nowhere to do laundry in the building

wish they had a laundry room.

- noisy from the ventilation system - missed guest laundry

linen in my room was never changed or replaced during the entire stay and no onsite laundry

in a safe area, easily accessible from my family s home, with handicapped parking in front.

the kitchenette was well equipped for a weekend staycation

the pool was perfect for kids

loved the shower and kitchen

the breakfast was perfect, fresh and tasty

barbra asked for a mention for the kitchen

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

the pool could of been warmer,need more parking but other then that everything was wonderful

but they can work on the breakfast it was cold and the sausage was not good

the breakfast wasnt good at all, poor selection of food.

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

specifically booked this hotel for the spa bathtub

i want to say i really appreciate the fact that they have shuttle service to cleveland clinic hospital, but

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

i could have used more bags in the room for our dirty laundry

fitness room and guest laundry were closed.

no room service no room clean daily

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

it was so clean the staff was very nice and the breakfast bar was very nice

room service that never came

the tv didn t connect to the wifi so you couldn t even screen your smart phone computer or ipad

the hotel is not serving room service i assume to covid

on site parking very dog friendly room service food tasty

the vault bar was the best bar i have ever been to

the gym wasn t the best

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time

location, valet parking and pet friendly

we ate breakfast and dinner there

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

breakfast is always good

my wifi didn't work at all

location and the breakfast

had called three times requesting early check in, room wasn’t ready after being assured it would be

location was listed as pet friendly but was going to charge us a $100 pet fee for our small dog when we arrived

we had a room with a fireplace we loved it

breakfast bar was very nice; 5 min walk to baseball stadium; 15 min walk to rock/roll hall of fame

breakfast only open until 9am

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

the staff is great and also love the bar and food

didn t enjoy the room service option

loved the extra touches with the purity coffee in the room the gym was also nice

no gym, empty downtown, not the hotels fault, though it felt soulless

housekeeping left dirty laundry throughout the hallway til 8ish

to us when checking in that did not coincide with the hotel's offerings, such as we were told the bar closed at

the restaurant and bar was closed aswell as the pool and no breakfast was served

we couldn't cast disney+ for our kids, towels could be a little bigger

fitness gym well provided and functioning

that we didn t like although it would be nice if they had a laundry facility in the premise

room service food wasn't that good after 11pm

room service was quick and delicious

in the building was fantastic for breakfast or lunch and 2 min from our room

a* gym

then after our second day nobody cleaned our room or took dirty laundry

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

there were no laundry bags for dirty laundry

there is a pool, hot tub, guest laundry and workout room on the bottom floor

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

location great bar restaurant great

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

the fitness area/gym was great.

we liked the burger & bar offer. it was worth it & everything was great

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

joe at the bar was exceptional...location was key..they got us an early check in as requested.

wishing the bar had stay open later

people shoving in front of us in the line up to having to carrying our suitcases with our small kids to our

loved the location and gym.

the bed was great nice tv room service was great

originally added extra items to my room service tab

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

nice corner view breakfast was excellent

in room breakfast was excellent

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

good gym.

room service was good. beds were great. shower was great! view was excellent!

view was amazing from our room snd the pool was perfect

room service was slow- quoted 30 minutes, received food over an hour later

it must have been laundry or maintenance

the beds, pillows, location, staff, breakfast

staff was very friendly, hotel was clean, room was good size. breakfast was wonderful.

pool was not open.

great pool

the hallway was dirty and there were laundry bins in the hall way all night

i go up to room and laundry carts everywhere even when i left that morning

no towels room not that clean and no laundry bags

trash carts and laundry carts were left in the hallways blocking some exits

from the front counter to the gym

being on the 1st floor across from the laundry/maintenance area.....too loud

laundry facilities made my life much easier after my son vomited in the night and the staff was

convenient to family. decent gym

pool area was very nice and clean

very clean and convenient! great breakfast. staff was very friendly.

they also had a pool and small gym

didn't read the fine print and there was a charge for parking

location good parking beautiful room

kitchen staff was very nice due to shrotage of food

gym has been upgraded with new equipment from last year.

i like that we can open the window for fresh air. also like the laundry facilities.

breakfast bar attendant

came for the kids to swim always too crowded

we booked the room to have alone time away from the kids at home

the pool was closed

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

good breakfast with lots of choices and friendly staff

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

screaming in hallways , kids running around , people getting ice from ice

parking was horrible

we had to go to the linen/ laundry room to get extra towels

only had an outdoor pool

direct tv difficult to use and no nbc watched game on tablet. wifi kept interrupting

great breakfast. loved the evening reception...wine, cheese, crackers, etc.

wifi did not work most of the stay

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

full kitchen, accessible shower, location and first floor room, breakfast buffet

excellent staff, great breakfast, great location.

lots of pet hair on the floor

coffee bar wasn t open

also loved the room

the waiter in the breakfast buffet felt like he was rushing us

really wasnt anything that we didn't like, we just didn't have time to check the pool out and we forgot to bring

i wish there was room service. i could hear the door slamming to the stairs.

s no swimming pool or guess laundry area

room was right next to laundry on first floor and that woke me up at 7 a

the breakfast and laundry room and better room service no extra towels

no laundry room to wash

staff, room was excellent, breakfast was normal covid related style, safe location and value for the money

laundry on site

their was no breakfast out the next morning

gym was clean and breakfast was very good

the small kitchen gave us extra flexibility when it came to meals

they let me have late check out because i wasn’t allowed to go to my husbands appointment at the cleveland

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

the room i received was not well vacuumed and old laundry baskets were

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

pet friendly

breakfast was good

room service was great

i would of liked a grab bar in the middle of the wall so you could use it while

there was an odd smell outside the gym

loud kids running around playing hide and seek it was horrible all evening and early morning

the pool wasn't clean

the breakfast bar and bar but i understand due to the covid

the jacuzzi at the room outside parking

plus my kids wanted to swim

location and it had access to laundry machines.

the cold pool

bath due to no plug & did not like that dark curtains did not go all the way across to block out parking lights

pool did not seem clean

breakfast had a lot of options. we were on the 3rd floor so it was quiet

beds, clean small indoor pool, breakfast each morning and excellent breakfast staff, easy with kids, very clean

breakfast, room, accommodations!

my kids had a great time

hotel has onsite parking

there was an amazing mexican restaurant one parking lot over

no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

had no toilet paper no wifi no breakfast and rude people

sheets beds were terrible, dirty floors shower wasn t clean, no cups, non working ice machines, wifi

that it had a microwave and a small mini fridge, along with a flat screen tv with cable with wifi

horrible wifi that barely even works because it's always cutting out

didn't realize there was no laundry facility

didn t have laundry facilities. had to keep reprogramming our room keys.

room 204 was directly above the laundry

parking lot was horrendous and the placement of the pool at the front of the hotel where it s on

clean. good breakfast