were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

wish i had known about the gym thought there was just a pool.

their fault, but there was construction underway and the parking was very limited

ample parking

breakfast was not great

charge for laundry

no pool open. no bat or restaurant open

bar and restaurant were closed during our stay so we had to find hot food and drinks elsewhere

pool was closed and there's no restaurant there.

on doorways) and hallways need some cleaning, hotel itself is very basic to no amenities, no pool or outside

laundry facilities made my life much easier after my son vomited in the night and the staff was

being on the 1st floor across from the laundry/maintenance area.....too loud

clean and comfortable. the gym was nice. restaurant was great for dinner even at 8pm.

the swimming pool wasn t open

pool, 24hr gym, courteous and friendly staff.

clean friendly atmosphere. room was very spacious also, laundry room on site.

couldn't use the laundry facilities

laundry and microwave were good for amenities

the hot tub didn't work and the lady doing breakfast was rude to kids and

did not have black out curtains, only a sheer window covering so the parking lot lights shined in all night

#3 although we had to pay a premium for our dog, which should be used to deodorize from previous pets, there

the staff was friendly from the front desk to the kitchen person we met in the elevator

the bar was cozy

breakfast was awesome

the breakfast was excellent!

ice machine worked, laundry room wasn t open, pool was down

weren't told the pool was under construction until we got there

there was no towels in the pool area ever!

the bar was ok

also,at one point very loud kids at pool un attented by a parent for long periods at a time n all hours even

free use of laundry facilities

nice area and well lite parking lot easy in and out from the interstate

we loved the restaurant, very nice breakfast buffet (not your usual hotel breakfast buffet), lots of selection

also nice to have a restaurant and bar inside the hotel with space to spend time with other guests in your

there were only two handicap parking spaces near the front and side entrances

the amenities laundry/pool and the room set up, location, plus price for the week.

i love the free laundry option! this was a very quiet hotel as well.

laundry machines worked great and didn't cost extra

weird bloody looking thing in bottom of laundry basket

the gym and laundry were helpful to have onsite

the staff was super helpful with our needs, wifi support, a bathroom door - loose hinge even accommodated a

parking was limited

was cereal under the bed and at the edge of the bed on the carpet and something

clean good breakfast

it was very clean, had a great breakfast and the pool was sparkling clean too.

had to accompany staff to laundry room and wait while he sorted through a bin of clean linens to find, still

was excellent, room was clean, staff was friendly, parking was ample - overall a good stay

with covid everything is limited but there are ways to keep the pool open and serve hot breakfast if you are

breakfast included in the room price and the beds were very comfortable

the breakfast was very good. great selection.

the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

kids screaming and swearing literally at all hours of the night with nothing done about it.

great gym and pool and breakfast...

hot breakfast, spacious comfortable room, 24 hour fitness center

room 204 was directly above the laundry

didn t have laundry facilities. had to keep reprogramming our room keys.

didn't realize there was no laundry facility

breakfast was great--plenty of choices

i loved the pool & work out room

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

only one elevator for a busy 6 floor hotel. couldn't connect ps5 to the hotel wifi. ud83dude12

helpful and cordial at the front desk while sunshine did a great job guiding and helping with the breakfast

also the breakfast used to be better that needs to go back

staff was nice the rooms was very clean the pools was beautiful the gyml equipment was nice and breakfast was

called downstairs the next morning and was told there were no more because laundry hadn t been done

continental breakfast was great! staff always courteous and friendly.

modern decor, nice lobby area, nice staff, close to restaurants. convenient parking.

not as many amenities , no room service

parking, wifi, security

having a gym and laundry room was very convenient

the bed was comfortable. the laundry machines were great!

i went to the desk for some laundry detergent and was told it s two dollars

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

great location, ample parking, most comfortable beds ever! good size room! also nice pool!

great washing facilities for laundry, computer access with printer, pool

also really appreciated the free passes to the lifetime fitness

pet friendly

pool wasn

didn't care to have my kids around that

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

they were rude, my sons couldn t work out at the gym

close parking all around.

overall the hotel was great for the value. kids had a blast.

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to ask for cups, found dirty laundry in hotel room

everything especially the breakfast!

very clean and the kids had fun in the swimming pool.

bed, effective room temperature controls, great breakfast and great staff

) pool/breakfast area crowded with unsupervised kids (where are the parents

we were on the road and could only stay one night, but everything was so nice my kids asked if we could stay

sunday morning breakfast was fantastic

pool area was nice but hectic with a lot of activity from kids

location was awesome! liked the dining options and play ground for kids was really great.

the bar and the location

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

also, the parking was excellent and free

had 3 adults 2 kids and we where in a room with just 2 beds

pet friendly with no fee!

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

i wish the bar would open earlier and add a menu

friendly staff and very nice lobby with activities for the kids.

lots of kids

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

kids in the jacuzzi with us but everything else was great

loved the hot tub and pool

the staff responded when i called the front desk and they refunded my pet fee

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

felt safe, parking, and the shower was excellent

clean. bar maid was so kind. food was good

and last small thing would be to please remove the plastic wrapped plastic cups in the gym

kitchen staff was not available for breakfast for sitting

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

this stay the bar lobby had been rearranged with what we sincerely hope is temporary furnishings

as with many accommodations nowadays, no daily room service

beds were very comfortable and that we had free shuttle service!!

and then i took a shower and there was a half used bar of soap with hair on it

the shuttle service is very convenient.

had to ask more than once for items needed. staff not at the bar when needed.

the bar was not open on our second night when we returned from an early dinner

i wish it was a hot breakfast.

coffee was good, but the rest of the breakfast leaved a little to be desired

room service unless requested

nice continental breakfast in a quiet room

gas fireplace in our room as well as a turntable with vintage records

there were places for kids to run off energy

amazing staff, clean rooms and amazing breakfast

this included reception, house cleaning, maintenance, shuttle drivers

a pool and nice, free breakfast

staff was screaming at kids using the f-word right at the entrance

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

the gym equipment was broken and the overall building felt very dated

shuttle service to the cleveland clinic or restaurants

hot water night 1 and night 2, no elevator, a/c, wifi, hot water or parking access all day/night

friendly staff. clean. quiet. comfortable beds. shuttle.

the bar and restaurant staff were not stellar

excellent location, amenities, room service and staff was very helpful!

the breakfast buffet on the 14th floor was exceptional

both restaurants plus room service were top notch

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

convenient with laundry and gym room

close to cleveland clinic and shuttle service was excellent.

carpeting was old and dirty wifi was very weak, even in the lobby - could not use at all

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

the bar was a bit pricey

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

the pool, laundry, and gym were open

near cleveland hospital. laundry services

the self service laundry was great and the shuttles to and from the hospital was great as well.

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

wifi horrible had to use my phones hot spot upgrade quality of toilet paper

driving all day, my kids were thrilled with the pool

my family really enjoyed the pool and the cleanliness of our room.

wish they had a laundry room.

linen in my room was never changed or replaced during the entire stay and no onsite laundry

- noisy from the ventilation system - missed guest laundry

guess if anything , it would be that there was nowhere to do laundry in the building

friendly staff.ample parking. noise level was very good.

i was accommodated with early and late check out

the pool wasn't open but thats not the hotels fault!

the breakfast was super

the waste can under the kitchen sink wasn t emptied & overflowing with the last guests garbage

the breakfast was perfect, fresh and tasty

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

the pool could of been warmer,need more parking but other then that everything was wonderful

next to the parking lot, no dish soap or scrubbers available to clean the pots and pans

the pool was closed

elevator. laundry room.

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

specifically booked this hotel for the spa bathtub

no gym or swiming pool

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

room service woke us up 3 diff times from

fitness room and guest laundry were closed.

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the breakfast help was fantastic with our kids (8 & 4) and

room service was incredibly over priced.

on site parking very dog friendly room service food tasty

the tv didn t connect to the wifi so you couldn t even screen your smart phone computer or ipad

the amenities such as the roof top bar and downstairs restaurant were out of this world

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such

the breakfast was great we had the chicken and waffles can t watch t to go back

we ate breakfast and two dinnes/drinks while there

our room was not ready, and we headed to the bar attached to the hotel (parkers' downtown and josh was a great

the free coffee service in the immaculate lobby and he also recommended a great place to get breakfast just a

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

staff were nice. wifi worked ok. breakfast was ok.

location and the breakfast

my wifi didn't work at all

housekeeping left dirty laundry throughout the hallway til 8ish

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down

she even help us with breakfast

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down

a less formal meal but none was offered in restaurant, only when we got to room did we see the room service menu

great valet service and bar and food was amazing as well

loved the extra touches with the purity coffee in the room the gym was also nice

rooms are small, but what they lack in space they make up for with class and character

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

no gym, empty downtown, not the hotels fault, though it felt soulless

also only one bottle of shampoo and one bar soap for occupancy of two people

free wifi

no room service

location .. size of room perfect for number of guests .. breakfast delicious ..

i wish the bar was open a little later;)

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

there were no laundry bags for dirty laundry

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

then after our second day nobody cleaned our room or took dirty laundry

questions cleanliness of laundry

that we didn t like although it would be nice if they had a laundry facility in the premise

walking distance to all the restaurants and bars that we were going to that night amazing bar called chocolate

also the breakfast room service was delicious

was at a restaurant in the arcade, delicious pancakes :) a couple of boutique stores and the gym within the

dim lighting, no signage indicating it was a pool, where was the gym, etc.

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

from the hotel convenience store - staff happily insisted that they order a light meal from the kitchen for me

the gym was phenomenal

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

the pool was room temperature need to be a little warmer.

wifi connection occasionally spotty, but otherwise a very pleasant stay.

the pool was frigid. the kids only stayed in for 10 minutes because it was, “too cold”!

friendly staff and pool hours.

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

desk, room service and lobby bar were excellent

but the pace of seating overpowered the kitchen staff

i asked about getting some food off the menu only to be told that the kitchen had closed

requested a early check in, a month before my stay

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

in room breakfast was excellent

originally added extra items to my room service tab

the bed was great nice tv room service was great

nice corner view breakfast was excellent

i go up to room and laundry carts everywhere even when i left that morning

the hallway was dirty and there were laundry bins in the hall way all night

no towels room not that clean and no laundry bags

trash carts and laundry carts were left in the hallways blocking some exits

the gym closed at 5 pm on a sunday which was a bummer

the restaurant and bar were excellent

the kitchen staff was not pleasant and not accomodating

would have liked to play pool a little later then 10pm but understand why they have the time limit on it

didn't read the fine print and there was a charge for parking

i like the location and the room service

i like that we can open the window for fresh air. also like the laundry facilities.

a room service person who brought us a rolling bed seems not happy that i requested what i booked for

the hot tub was nice and the pool area very nice

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

swimming pool kids were happy nice comfy beds

we had to go to the linen/ laundry room to get extra towels

out door pool

location close to downtown, nice area, good breakfast and very kind staff!

staff was friendly, & breakfast was great

lol ot could have been summer so we could use the pool!

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

was shut down for maintenance one of the reasons why i booked it for the kids

screaming in hallways , kids running around , people getting ice from ice

loved the room with a trundle option to allow kids to spread out in a hotel room.

water in the pool was very cold

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

lots of pet hair on the floor

breakfast was good

outdoor pool offered some quality relax time before some gruelling tail gating at the foo fighter concert

bar and breakfast

to many kids and not enough adult supervision

nice premises, big parking lot

9 o clock is a time for adults kids are relaxed but can t go eat or swim or workout cause everything has

clean, comfortable sleeping, large tv channel selection,well lit parking lot, close to everything, courteous

s no swimming pool or guess laundry area

no laundry room to wash

the breakfast and laundry room and better room service no extra towels

room was right next to laundry on first floor and that woke me up at 7 a

pet friendly

laundry on site

shower without tub plenty of towels great kitchen comfy bed

also pool and gym were both down

it was nice and very clean. pool area was good. staff was friendly.

gym on site

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

they said they were still doing laundry and that we would need to wait

there was no laundry facility, had to go to another hotel

the rooms were a great value and we utilized the laundry facility as well

working pool, luke warm hot tub, no working laundry

hotel with large hallways, comfortable rooms, nice pool, spa and gym

kids swam in the pool and got a chlorine rash- something that has never happened before with them

approx 7 kids and adults had to exit the area because it was burning

there was lots of yelling kids at pool

breakfast was very good good location near airport shuttle bus good value clean rooms free wifi

cleanliness,pool,gym