pool, breakfast

there is a nice small pool for the kids to play in as well

looked brand new all necessary amenities adequate parking good breakfast variety

another group of teens unattended in parking lot - found them sitting on the hood of a very nice car taking

breakfast staff were excellent

the rooms were a great value and we utilized the laundry facility as well

there was no laundry facility, had to go to another hotel

they said they were still doing laundry and that we would need to wait

working pool, luke warm hot tub, no working laundry

shuttle service to the airport is horrible

pool and laundry room,

no pool, wifi

great variety for breakfast

i liked the breakfast in the am. the pool was clean.

pool was under renovation during our stay

after an hour he went to laundry area & they gave us towels

the breakfast and the pool was excellent.

the gym didn't work

there wasn't anything i didnt enjoy, only that the pool was closedud83dude22..

wifi speed was so low all the time

cleanliness,pool,gym

kids swam in the pool and got a chlorine rash- something that has never happened before with them

hotel was clean, staff was friendly and my kids enjoyed the indoor pool.

breakfast was very good good location near airport shuttle bus good value clean rooms free wifi

the beds afford the best possible nights sleep and the indoor pool was off the chart enjoyable

laundry on site

pool needs to be opened, fire pit was not on.

shower without tub plenty of towels great kitchen comfy bed

is no wifi in the room, and the front desk staff patiently tried to assist but tried many times to no

breakfast, wifi, and parking included

room had an odor of previous guests cooking and dirty laundry

we stayed for four days, one thing we didn't like was the laundry system

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

only issue would be laundry area and you have to pay to clean clothes

need coin laundry inside.

not in the laundry, not in the room, not in the bedding

he was able to find one bar in the laundry room

parking was very adequate

room was nice , breakfast buffet was excellent

we had to go to the linen/ laundry room to get extra towels

good quiet comfy rooms. good wifi. free parking and decent breakfast.

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten

location close to downtown, nice area, good breakfast and very kind staff!

lol ot could have been summer so we could use the pool!

breakfast area was very nice with a lot of seating

gym hours closed at 10 pm--we are on west coast time and like to work out in the evenings so this

location was fine 10 minutes from airport by shuttle breakfast and dining room very nice shuttle was excellent

the shuttle from the airport was convenient (call and they come get you) and the shuttle driver (billy)

your wifi is a royal pain to get into with more trash ads than a little bit

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

was charged $50 because we had rose petals on the floor of the bedroom

also, i had requested a room close to the door by the parking lot due to my pulmonary issues

more parking.

i like that we can open the window for fresh air. also like the laundry facilities.

swimming pool kids were happy nice comfy beds

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

we booked the room to have alone time away from the kids at home

last night kids were running down the hall, opening and shutting doors

breakfast and night staff were excellent

no wifi

no wifi, no pool, no breakfast, smelled awful.

breakfast service area, the waffle maker is a nice touch

a real breakfast, eggs, waffles, toast, bagels, cereals etc

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

no place to do laundry

no laundry bag in closet

very nice pool

allowed us to do an early check in after our 6am flight was cancelled

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

an ok breakfast to get us on our way

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available

loved the room with a trundle option to allow kids to spread out in a hotel room.

the bacon at breakfast was like leather.

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

self laundry facility was in the hotel

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

pool was closed but not disclosed

throughout room and public areas, everything up-to-date, wi-fi easy, staff super-nice,parking

ample parking

clean, comfortable sleeping, large tv channel selection,well lit parking lot, close to everything, courteous

to many kids and not enough adult supervision

breakfast served each morning of our visit was a great value

parking was good and the location was great for easy access to the scenic railroad boarding station

and my wifi never got connected

room and pool

you shouldn't need paid wifi to utilize

no room service or breakfast was provided

no free wifi

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

the room i received was not well vacuumed and old laundry baskets were

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

no towels room not that clean and no laundry bags

trash carts and laundry carts were left in the hallways blocking some exits

i go up to room and laundry carts everywhere even when i left that morning

the hallway was dirty and there were laundry bins in the hall way all night

the pet friendly feature is a home run

no laundry room to wash

s no swimming pool or guess laundry area

room was right next to laundry on first floor and that woke me up at 7 a

the breakfast and laundry room and better room service no extra towels

it needs a makeover and deep cleaning. kids were running through the halls at 11 pm.

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

the bed was great nice tv room service was great

nice corner view breakfast was excellent

originally added extra items to my room service tab

in room breakfast was excellent

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

kitchen did not stay open later and the breakfast selection in the restaurant met the standards of

wishing the bar had stay open later

people shoving in front of us in the line up to having to carrying our suitcases with our small kids to our

absolutely a fantastic experience. from the check in to the late check out perfect

the breakfast was okay. there were not all of the traditional selections usually offered.

breakfast was great. cinnamon muffins the best.

breakfast was very nice with a lot of choices

comfortable beds nice pool

i also liked the gym

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

cool being in the arcade and a room with the fireplace in the winter, is a cozy must

the complimentary breakfast was enjoyable and had many choices

the outstanding room features ( a full kitchen with table, plenty of outlets and port to hook up your equipment

we loved the fireplace in our room, it was a special added touch

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

the room service menu could be a little more robust.

the gym was amazing!!!!

also they have now added a spa - great reason to come back

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

the 2nd level by the laundry room smelled really bad

no laundry

close to the airport which worked very well for us to get there for our flight with the shuttle

waffles for breakfast, nice touch! free shuttle to the airport, great!

no breakfast provided.

that we didn t like although it would be nice if they had a laundry facility in the premise

great value. great location. free wifi.

wasn't a map/list of locations in the room; we didn't know where the pool, gym, or any extras were located

there s also a wonderful spa and a couple great restaurants in there as well

wifi was very poor in our room

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

fitness room and guest laundry were closed.

i could have used more bags in the room for our dirty laundry

was so friendly and the ladies in the bar were exceptional

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

i didn't use the gym or pool facilities but those looked inviting too

room service was excellent

everything. great pool, room,staff is amazing!

i was also not happy with not having wifi unless i was a honors member

great valet service and bar and food was amazing as well

no gym, empty downtown, not the hotels fault, though it felt soulless

the staff is great and also love the bar and food

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

friendly the staff was when we checked in and the room service was quick for a saturday night

the king suite was way better then expected , room service was worth every dime .

room service breakfast was pretty mediocre for a 4-star hotel, although the servers were very nice

the hotel is not serving room service i assume to covid

there is a pool, hot tub, guest laundry and workout room on the bottom floor

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

then after our second day nobody cleaned our room or took dirty laundry

questions cleanliness of laundry

the lobby and gym are nice

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time

only complaint would be room service came in togo containers

towels were worn. no room service done yet when we got back sunday afternoon.

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

no pool for the kids on a hot day!

only complaint... no guide on the tv for the kids.

wifi was bad. breakfast was mediocre.

housekeeping left dirty laundry throughout the hallway til 8ish

no room service

the gym i loved, staff was very good bobby the valet was excellent

free wifi was in bold, red lettering on my booking details

service express room service timely and good food

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

laundry and dryer machine available, which was en unexpected extra plus

room was nice , gym was very nice

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

nice complimentary breakfast in the morning

very small bathrooms, not good wifi

was clean, friendly staff, good breakfast options, and nice rooms

know it s out of their control but the breakfast was subpar at best

pool wasn't open

parking is limited in the front but access from rear parking was easy

it was in a safe area, and very clean! staff was friendly, and pool was great for the kids.

the pool and hot tub

brought us towels, explained the airport shuttle and extended parking, very friendly and knowledgeable

good shuttle service

airport shuttle

advertised a pool and hot tub, but when we got there they said it was closed

the room was big, bed was comfortable and there was ample parking.

was very pleasant and room close to the parking i had a ada room was very good not a roll in shower but a very

free wifi and free parking added bonuses

wasn't working and they didn't have a sign hallways were hot and elevator smelled horrible and no room service

and their parking was free

also loved the free laundry

except, there was only one cue stick for the pool table

pet stayed for free

clean hip property with a pool and workout room

received great front desk service and appreciated the early check in approval

laundry & snacks/food at front desk was a great bonus

warm, the bathroom is obviously old and not well maintained and the tub is dirty, there is dirty laundry in a

was not picked up that day- smelled great after 12 hours 5) the dryer did not work and the laundry room was

there was no bag for dirt laundry

confirmed twice with front desk that hot tub was open and that they had guest laundry

i noticed there was on in the laundry

laundry room

- no laundry bags, no in room directory (e

close to the hospital and laundry facility on site

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

when i checked-in, a used bar of soap was still in the shower, and there was hair in the sink

wifi; seems like couldn't connect without giving a lot of personal info/signing up

pretty hotel with great pool & hot

the wifi did not work and all the staff did was give us a 1-800 number to call and they still couldnt

the nightly rate, i understand this isn t the hotel s fault (no breakfast, no pool, limited gym) but i felt

breakfast is pretty good. fitness center and laundry machines available for use

love rooms with kitchenettes

they allow pets and had to hear a dog bark all night

spacious clean well equipped rooms. free breakfast and nearby walkable restaurants next door.

the kitchen was

convenient with laundry and gym room

also, for folks visiting/staying for cleveland clinic affairs, there's a shuttle

room service wasn't very good - the quality and temperature of the food was poor

convenient with laundry and gym room

carpeting was old and dirty wifi was very weak, even in the lobby - could not use at all

the laundry doesn't work on either floor

laundry facility needs updated working facility

of 2 elevators broken, ice machine on my floor was broken, laundry machines for guests was out of order, needs

the laundry on floor 6 was out of order

in the laundry room is filthy it needs to be thrown away and a new one brought in

room service was quick and delicious

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

both restaurants plus room service were top notch

the equipment in the gym on the fourth floor really needs maintenance and in some cases, replacement

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

breakfast was great. the shuttle was a life saver.

bathroom counter space too restricted and mirror too high. wasn't able to access wifi.

the bar and grill has good food and a nice atmosphere

in bar was not the best buy ok if you could not venture out

the wedding venue stage and bar area

is accommodating to us in every way including having a, wheelchair available so we could get the shuttle across

the room was cozy and the kitchen area was what i hoped it would be

very friendly breakfast survers

he apparently didn't have a cash box to even open any part of the bar and no light snacks available

random person off the street got into my room and stole my kids air pods, and apple chargers

- gym needed remodeling (water leak)

the shuttle and valet parking are terrific bonuses

free shuttle services were offered which helped take away some of the stress

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

and then i took a shower and there was a half used bar of soap with hair on it

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

no laundry service

she was able to accommodate an early check in for us

breakfast was very good

due to cov 19, no pool, gym or breakfast

fee for pet. too high for a single night

parking was questionable

i'm sure it's due to covid, but the bar and restaurant area was not open

wifi very spotty breakfast was just mediocre

there is no guest laundry

the wifi was good and the staff was so friendly

proximity to family and friends, great breakfast, friendly staff

the hot breakfast was great. we used the breakfast area for a sit down dinner one night.

clean and comfortable rooms, great breakfast options, close to crocker park & huntington beach

had blood spots on top cover maybe they dont wash top comforter i only see sheets takeing to the laundry room

the issues they told me they didn't have anything more to issue us cause they wouldn't have clean laundry till

pet stays free

charge pet fee in franchise red roof inn

wifi exisited but was too week to use

i also wanted to use the guest laundry which was also not

the smell of laundry detergent on sheets

told there was a laundry room on the 3rd floor

the room was not properly cleaned we found dirty laundry someone left behind the bed!!!

bugs in the first room i checked into, the second room they put me in had the last guest dirty laundry still in

laundry room was out of order my last 2 days

dont plan on clean laundry

the next morning, one of the cleaning staff placed a big laundry cart at the entrance of my room so i couldn

the onsite laundry facility came in handy, as we were there for a week

separate bedrooms, two bathrooms kitchen parking twenty minute drive to downtown

i did notice it also had laundry facilities which many would

another patron was very rude over laundry facilities and called me many names and nothing was done about it

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

complimentary breakfast was convenient

we had a spa tub in the room

$100 non-refundable deposit for pet

i loved the kitchenette

good easy to get to location easy on and off the highway lots of amenities bar in the lobby

we also arrived very late at nigth and let the kids sleep in a little

rooms are like mini apartments, full kitchen with a two burner cooktop and even dishwasher

there was a laundry room for guests to use on our floor

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

clean rooms. guest laundry operational.

were random dirty clothes lying around (a dirty sock in the hallway, wet shirts and pants lying poolside),

pool is small but a nice bonus